Category: Uncategorized

同心抗疫，携手共赢 —— 2022年一季度全员大会

2022 Q1 Solidarity Townhall

4月22日，2022年第一季度全体员工大会在线召开，共有超过1500名同仁远程接入参会。在回顾一季度开门红整体表现的同时，各业务条线都分享了取得良好业绩的经验与心得，管理层也介绍了公司在抗击疫情、客户服务、ESG推广计划、员工敬业度调研等方面的情况。传递公司战略方向的同时，更连接起每一个安盛伙伴，让我们同心携手，温暖彼此。

首先与大家分享的好消息是开门红成绩揭晓，业绩目标全面超额达成！机构端全险种保费达成12.4亿元，全部产品线均超预算进度，达成106.2%，同比增长22.7%。车险保费在面临严峻的市场压力下，实现增长9.5%；健康险保费破亿，同比增长超2.5倍，达成1.04亿；商业险翻倍成长，达6300万；零售险破亿，达1.06亿元，增幅65%。能够在疫情的不利影响下取得这样的成绩，值得我们为自己骄傲，为自己鼓掌。

三月以来，新冠疫情再度爆发，上海成为抗击疫情的主战场。公司第一时间启动应急机制，开启全天候在线理赔通道，通过设置在线理赔专员，简化理赔流程等方式，确保客户服务的可持续性；同时还携手未来医生提供在线医疗咨询服务，帮助客户应对因疫情筛查与闭环管理所带来的不便，充分体现出我们身为“陪伴者”的担当。

疫情当前，守护员工的健康和安全是公司的首要任务。管理层第一时间成立应急工作组，通过部署远程办公、职场消杀、建立协同应急机制等措施，最大限度地保护员工安全。公司现在每天都通过企业微信收集上海同事健康状况，就是为了随时准备提供紧急援助；公司筹措的抗疫物资包也陆续发送到了居家同事的手中，希望能够帮助大家应对封控带来的不便。在这里我要感谢IT、安全、行政、人力资源、客户服务和理赔等多个团队，是你们让安盛天平的服务不打烊，让员工及其家人的安宁得到保障。

抗疫期间涌现出很多令人感动的人和事，尤其令我敬佩的是两位主动申请驻守金桥职场的IT同事——侯峰和许金秋。从3月28日起，他们在金桥职场坚守至今，为公司系统的平稳运行保驾护航。我们不难想象他们所面临的诸多不便，更通过前方发来的“最美逆行者日记”，直观感受到他们强烈的责任感和使命感，以及乐观的精神与饱满的情绪，请允许我代表公司向侯峰和许金秋表示感谢，你们辛苦了！还有来自理赔客服、IT运营、上海作业中心、财务会计、CEO办公室、渠道和意健险等团队的同事们积极投身社区志愿者队伍，他们践行了安盛“守护生命之本，践行人类进步”的使命，为疫情防控带来了安盛人的色彩和温度。

这些成绩的取得离不开总分上下的团结协作与敬业奉献，请允许我再一次代表公司管理层向大家致以最诚挚的感谢！

随后几位管理层也应邀与大家分享了各自角度的回顾和展望。

首席运营官余健光回顾了公司抗击疫情的整体表现，疫情初期出台应对措施，疫情蔓延后克服重重困难，确保了员工安全健康与业务的可持续性。期间还插播了一段趣味横生的视频，让我们直观感受到两位最美逆行者的主人翁精神，以及积极投身社区志愿服务，弘扬了“安盛筑爱在行动”精神的安盛“大白”们的风采。

首席理赔和客服官阳勇分享了疫情期间安盛服务客户不停歇的秘诀——未雨绸缪制定理赔应急预案，如配置防疫物资，消杀理赔车辆，制定备班方案等，团队用点滴行动筑起一道道抗击疫情的防线，确保公司与客户之间的服务桥梁不中断。第一季度日均新增报案量超过900起，我们依然保持电话接通率99.8%，电话服务满意度99.9%的佳绩，23面车险服务锦旗就是客户的肯定与信赖。

执行副总裁周连成回顾了一季度开门红的圆满收官，并邀请浙江分公司总经理何中晓、河北分公司总经理陈国水作为优秀机构代表从多元发展、团队激励、渠道突破、产品布局、追踪辅导等维度分享了取得开门红佳绩的经验心得。并为二季度设立了更具挑战性的目标：渠道经营兼顾线上线下，团客经营积累经验提升能力，基础建设回溯过程检视结果，合规经营完善制度管理水平，自信前行坚定道路与文化自信。

总精算师兼首席定价官殷兆男从坚持3.0的发展思路的角度，解读了车险业务在一季度取得业务和成本“双优”开局的成色，并要求二季度在坚持成本优化的同时，积极进行上半年业务发展布局——聚焦续保客户留存，推动电销新客户的增长，在实现目标增速5%的基础上力争挑战7%。作为公司业务的基本盘，车险条线的战略项目部署情况同样引人关注，不论是推动客户升级，进行中高端客群试点落地；还是新能源车险项目的最新进展及阶段性成果，都一步一个脚印地踏实前行。

首席商业险业务官曾翔介绍了商业险一季度经营情况：保费超额达成预算，同比增长28.6%；运营效率显著提升，优化操作系统及日常管理；探索非洲海外项目等业务增长点，并通过与头部保司及外资经纪建立战略合作关系为业务长期发展做好储备。此外，商业险的整体目标，及其在机构端的推进策略也一一与大家分享。

首席市场营销及公共事务官黄长青分享了ESG推广计划，从基本概念入手，介绍了ESG在监管、集团和公司三个不同层面的战略意义及实施路径。在2021年的AESI（AXA Entity Sustainability Index）评比中，安盛天平是全球30个参与调研的实体中进步最快的——从2020年的35名上升至19名。通过对公司ESG战略框架、管理委员会组织架构和工作时间表的深入解读，让我们对可持续发展之路充满信心与期待。

首席人力资源官周颖照介绍了3月份刚刚结束的员工满意度调研（Pulse Survey）的结果，此次调研参与的员工从去年12月总部571人增加到全员2819人，参与率达到95%，更全面真实地反映了员工心声。通过对标集团结果和基于过去四次调研结果描摹出整体趋势，从授权、战略一致、价值趋同、员工净推荐值、简明高效、客户优先、身心健康、团队关系等维度解读员工需求，推动形成有层次、可落地，并有资源匹配的行动计划。相信持续跟进反馈和追踪成效，将有助于打造更受员工青睐的企业文化与职场氛围。

本次大会在全员线上大合影中落下帷幕，在屏幕上看到大家的笑脸非常亲切。希望接下来全体同仁再接再厉，保持一季度稳中有进、进中提质的良好势头，推动二季度目标任务的达成与突破。

 

On April 22, the 2022 Q1 Solidarity Townhall was held online, with more than 1,500 colleagues attended remotely. While reviewing the overall performance of the rosy start in the first quarter, all business lines shared their experiences and good practice. The senior management also introduced the solidary efforts in the fight against the epidemic, customer service, ESG promotion plan, pulse survey, etc. While conveying the company’s strategic direction, it also connects every AXA people in the challenging times.

During the session, the first topic was our outperformance in the rosy start program. The premium of all insurance products reached RMB 1.24 billion, a YOY increase of 22.7%. Under severe market pressure, motor insurance premiums increased by 9.5%; health insurance premiums reached 104 million with a YOY growth of more than 2.5 times; commercial insurance doubled to 63 million; retail insurance reached 106 million yuan with a rise of 65%. To be able to achieve such achievements under the adverse impact of the epidemic is worthy of our pride and applause.

Since March when the epidemic has resurged, Shanghai becomes the main battlefield to fight the epidemic. We immediately activated the emergency mechanism, the 24/7 online claim settlement channel, and ensured the sustainability of customer service by setting up online claims settlement specialists and simplifying the claims settlement process. The inconvenience caused by screening and closed-loop management fully reflects our responsibility as “partner”.

During the epidemic, protecting the health and safety of employees is the company’s top priority. The management set up an emergency working group as soon as possible to maximize the safety of employees by deploying remote office, workplace disinfection, and establishing a coordinated emergency response mechanism. The company now collects the health status of Shanghai colleagues through WeCom every day and provide emergency assistance at any time; the food packages rationed by the company have also been sent to colleagues in Shanghai, hoping to help everyone cope with the inconvenience caused by the lockdown. Here I would like to thank the IT, security, administration, human resources, customer service and claims teams for keeping AXA Tianping’s service continuity and ensuring the peace of mind for employees and their families.

In addition, I would like to express my appreciation to the two IT colleagues who took the initiative to apply to be stationed in the Jinqiao office – Hou Feng and Xu Jinqiu. Since March 28, they have been sticking to the Jinqiao office ensuring the smooth operation of the IT system. It is not difficult for us to imagine the many inconveniences they face. Through the “Diary of the Most Beautiful Retrograde” sent from the frontline, we can truly feel their strong sense of responsibility and mission, as well as their optimistic spirit and emotions. Please allow me to represent the company to send our gratitude to Hou Feng and Xu Jinqiu! There are also colleagues from the claims, customer service, IT operations, Shanghai operation center, finance & accounting, CEO office, distribution, and health line and other teams actively participating in the community volunteer team. They are living the AXA Purpose by protecting what matters most.

The achievement cannot be achieved without your solidarity and dedication, Thanks everyone for your contribution!

Other senior management members followed on other topics:

Chief Operating Officer Philip Yu reviewed the company’s overall performance in fighting the epidemic. In the early stage of the epidemic, countermeasures were introduced, to ensure the safety and health of employees and the sustainability of business. An interesting video was also inserted during the period, allowing us to intuitively feel the ownership of the two most beautiful retrogrades, as well as the AXA volunteers who actively participated in community volunteer services and carried forward the spirit of ” AXA Hearts in Action”.

Chief Claims and Customer Service Officer Yang Yong revealed the secret of AXA’s non-stop service to customers during the epidemic–take emergency plans for claims settlement, such as deploying anti-epidemic materials, disinfecting claim settlement vehicles, formulating shift preparation plans, etc. The line of defense against the epidemic is built to ensure that the connection between the company and customers is not interrupted. In the first quarter, the daily average number of new cases reported exceeded 900. We still maintained a 99.8% telephone connection rate and 99.9% telephone service satisfaction rate. The 23 motor insurance service pennants are the affirmation and trust of customers.

Executive Vice President Zhou Liancheng elaborated the first quarter result, and invited He Zhongxiao, general manager of Zhejiang Branch, and Chen Guoshui, general manager of Hebei Branch, as representatives of outstanding institutions, shared their experience to develop diversified development, team incentives, channel breakthroughs, product layout, tracking and counseling. They also set a challenging target for the second quarter: channel operation considering both online and offline, group customer operation to accumulate experience to improve ability, review results of infrastructure retrospective process, compliant operation, improve system management level, and insist brand confidence.

Scott Yin, Chief Actuary and Chief Pricing Officer, interpreted the “double excellence” of the motor insurance business in the first quarter from the perspective of adhering to the development idea of ​​3.0 era, and requested that in the second quarter, while adhering to cost optimization, actively carry out the H1 business development layout—focusing on renewing customer retention, promoting the growth of new e-marketing customers, and striving to obtain 7% growth on the basis of achieving the target growth rate of 5%. As the basics of the business, the deployment of strategic projects in the motor insurance line is also attracting attention, whether it is promoting customer upgrades, conducting pilot projects for mid-to-high-end customers, or the latest progress and phased results of new energy vehicle insurance projects, all step by step.

Shaw Zeng, Chief Commercial Officer, introduced the Q1 commercial achievement: premiums exceeded the target with YOY increase of 28.6%; operational efficiency significantly improved, operating systems and daily management optimized; business growth points such as overseas projects in Africa were explored, and through cooperation with top insurance companies and foreign brokers, we have established strategic and cooperative relationships to prepare for the long-term development of the business. In addition, the overall goals of commercial insurance and its promotion strategy on the institutional side are also shared with you.

Chief Marketing and Communications Officer Eva Huang shared the ESG strategy and plans, starting from the basic concepts, and introduced the strategic significance and implementation paths of ESG at three different levels of regulation, group, and local entity. In the 2021 AESI (AXA Entity Sustainability Index) rankings, AXATP recorded the highest jump from the 30 participating entities worldwide – up from 35th in 2020 to 19th. Through in-depth understanding of the company’s ESG strategy framework, management committee organizational structure and work schedule, we are full of confidence and expectations for the road to sustainable development.

Chief Human Resources Officer Danielle Zhou introduced the results of the recent Pulse Survey that just concluded in March. The number of employees participating in the survey increased from 571 in December 2021 to 2,819 at the headquarters, with a participation rate of 95%. A more comprehensive and true reflection of the voices of employees. By benchmarking the results of the group and describing the overall trend based on the results of the past four surveys, it interprets the needs of employees from the dimensions of authorization, strategic alignment, value convergence, employee NPS, conciseness and efficiency, customer priority, physical and mental health, and team relationships. It helps to build hierarchical, implementable, and resource-matching action plan. It is believed that continuous follow-up feedback and tracking of results will help create a sound corporate culture and workplace atmosphere that is more favored by employees.

The conference ended with the virtual group photo of all the members. It was very kind to see everyone’s smiling faces on the screen. It is hoped that all colleagues will make persistent efforts to maintain the good momentum of steady progress and quality improvement in the first quarter and promote the achievement and breakthrough of the goals and tasks in the second quarter.

《幸福进阶指南 —— 安盛2022心理健康全球调研报告》中文版出炉

Fit to Flourish – AXA Study of Mind Health and Wellbeing 2022 Chinese Version Released

近期发布的《安盛年度心理健康调研报告》覆盖欧洲和亚洲的11个市场的受访者，着重调查个人和群体的心理健康状况，探究人们如何面对压力、诊断心理疾病以及不同地区人群的心理健康状况，并形成安盛心理健康指数。该研究将受访者心理健康状况分为四类：最佳状态为“幸福快乐（flourishing）”，其次是“从容平和(getting by)”、“颓唐无力(languishing)”和“挣扎煎熬(struggling)”。

研究发现全球32%的受访者处于“从容平和”的状态，仅24%为“幸福快乐”。按地域来看，这一数据差异更明显，亚洲20%“幸福快乐”VS 欧洲25%，亚洲35%“从容平和”VS 欧洲32%。

然而在中国大陆，这两个比例都很高，29%的受访者处于“幸福快乐”的状态，跟法国一样，仅次于瑞士；拥有“从容平和”心态的比例更高达39%，是11个市场中最高的地区。

安盛心理健康指数帮助明确了十项关键技能，有助于个人增强幸福感和快乐度，达到最佳的心理健康状态。这十项技能如下：

我们可以运用这些技能提升个人幸福感，尤其是在今年春天新冠疫情反复的情况下。

中国报告的详细内容会逐步向员工、合作伙伴以及社区开放和公布，我们热切希望能发挥运用安盛在全球的专业知识和在中国多年发展所积累的经验，提高全社会对心理健康重要性的意识，推动心理疾病去污名化，为中国家庭、个人和社会提供合适的工具和支持，帮助大家走向幸福繁荣。

此前发布的全球报告和亚洲报告，以及安盛亚非CEO的相关采访资料请查阅：此处。

 

The recent AXA’s annual Study of Mind Health and Wellbeing looks at the current state of mind health across 11 markets in Europe and Asia and constructs the AXA Mind Health Index. It examines how we react to stress, how we choose to diagnose mental illness, and how mental health differs by regions. Mind health in the study is classified into four states —— from “flourishing” at the top to “getting by,” “languishing” and “struggling.”

The findings reveal that about a third (32%) of people globally are getting by, with only 24% flourishing. The gap is wider when examining each region, with only 20% of those in Asia flourishing versus 25% in Europe, and 35% getting by in Asia compared with 32% in Europe.

While in mainland China, 29% of people are flourishing, the same with France and only after Switzerland. 39% Mainland Chinese are getting by, the highest in the 11 markets.

The Mind Health Index identifies 10 skills that can enable people to protect and optimize their mental wellbeing; in effect, it provides a path on how to become ‘fit to flourish’. These 10 skills are:

• Emotional Intelligence (EQ)
• Self-acceptance
• Connectedness
• Pride in achievement
• Meaning and purpose
• Challenge response
• Resilience
• Self-confidence
• Close relationships
• Physical health behaviours

We can all use these skills to improve our mind health and wellbeing, especially at this very challenging moment when we face another coronavirus outbreak this spring.

More about the China findings will be released soon to our employees, partners and community as we are keen to leverage our global protection expertise and our years of experience in China, to raise awareness of the importance of mental health by breaking down stigmas, as well as empowering families, employees, and communities with the right tools and assistance on their path to happiness and prosperity.

In case you missed it, you can read the global report and Asia’s findings, as wells as the interview with Antimo Perretta, CEO of AXA Europe and LATAM, and Gordon Watson, CEO of AXA Asia and Africa, here.

「卓越守护百万住院医疗保险2022升级版」正式发布

Million Inpatient Medical Insurance 2022 Released

「卓越守护百万住院医疗保险2022升级版」已正式发布，通过年度硬核升级，为客户健康生活安心加码，将为客户带来更高保额、更全面、更高新、更智能的安心保障与服务，包括五大升级＋一大优化：

• 保额升级 —— 最高保额增加至人民币750万元，保额更高，保障更全面
• 特药升级 —— 特效药扩展至119种，并含CAR-T疗法药品等高新特药
• 器械升级 —— 昂贵进口医疗器械从零扩展至5种，治疗更给力，术后生活质量显著提升
• 医院升级 —— 医院名单从公立扩展至公立和民营医院，为客户提供更多就医便利
• 服务升级 —— 新增10大类/全流程健康管理服务，聚焦就医需求，服务更贴心
• 核保优化 —— 线上智能核保，体验更「优」，有效扩展承保人群

从「赔付者」到「陪伴者」，相信安盛将一如既往为中国家庭提供优质的保险保障服务，助力健康自信生活。

The Million Inpatient Medical Insurance 2022 has been released recently, offering customers wider coverage in their health jouney. The upgraded Million IP product brings higher sum assured, more comprehensive protections and more intelligent service.

• Sum Insured —— higher sum insured and wider coverage, up to 7.5million yuan
• Specialty Drugs —— expanded to 119 specialty drugs, including CAR-T
• Medical Devices —— imported and high-end medical devices from zero to five to provide quality treatment   
• Hospital —— list extended from public hospitals to both public and private to bring more convenience
• Health Service —— adding ten health management services catering to specific healthcare needs
• Underwriting —— online underwriting helps optimize and ensure a smooth submission process

Guided by「Paye」to「Partner strategy」, we will continue to identify the diverse insurance demands of Chinese customers and offer multiple insurance products and services catering to their health needs at different life stages.

守护上海的安盛人

AXA’s Volunteers Protecting Shanghai in Frontline

上海疫情以来，我们很多可敬可爱的同事们逆行而上、奋勇担当，积极投身疫情防控一线，他们化身为凝心聚力的“宣传员”，文明实践的“示范员”，专业岗位的“辅助员”，民生服务的“关爱员”，平安家园的“守护员”，在核酸检测、排查登记、秩序引导、信息录入、卫生消毒、物资配送、防疫宣传等方面贡献自己的力量，真正践行了安盛“守护生命之本，践行人类进步”的使命。

这其中有来自系统运维部的龚成丽，作为职场妈妈的她从3月31日就开始了小区志愿者服务，为居民分发新冠抗原监测试剂盒，此外不仅要接受工作会议的轰炸，还要辅导女儿学习、抢购物资、整理家务；分身乏术时，女儿那句“志愿者是我的超人妈妈”，让她充满力量。

基础设施部的邵家庆在小区被封控管理后也很快投身到志愿者的行列之中，80后的他一方面关怀独居老人，在物资紧缺的情况下，为那些不会使用App抢菜的老人们送去食物与关爱；一方面维持核酸检测排队秩序、搬运团购物资成为他的日常，友邻们发来的点赞与感谢让他深感疫情下的邻里温情。

系统开发部的二宝爸爸陈世敬也在第一时间主动申请加入志愿者队伍，从早上五点半开始就为小区1400多户居民协调核酸采集、分发抗原检测包。“谢谢侬”是陈世敬在志愿服务过程中最常听到的一句话，不论是帮忙生成核酸检测二维码，还是将物资及时分发到居民手中，总能收获这么一句简单而暖心的话语，也正是这句话，让他愈加坚定自己参加防疫志愿活动的信念和步伐。

上海作业中心的尹湘军则从3月19日起就开始帮助社区维持核酸检测秩序，为居民发放物资、配送快递、帮老扶困、小区巡逻。让他印象最深的是核酸检测工作，面对早晚不定的检测时间，居民们毫无怨言，积极配合防疫工作，风雨无阻。

此外还有为2000多位居民提供志愿服务的系统运维部的权文，以及身兼“快递消毒、物资派送”等多个角色的财务会计部的刘艳。感谢你们在守护上海的征途中洒下属于安盛的温暖色彩！

Since the outbreak of the epidemic in Shanghai, many of our lovely colleagues have stepped up, bravely and actively participated in the front line of epidemic prevention and control. They have turned into cohesive “propagandists”, “demonstrators” of civilized practice, and “auxiliaries” in professional positions and “caring staff” of people’s livelihood services, “guardians” of safe homes, contributing their own strength in nucleic acid testing, inspection and registration, order guidance, information entry, sanitation and disinfection, material distribution, epidemic prevention publicity, etc., and truly practice AXA’s Purpose to protect what matters most.

Among them is Gong Chengli from the system operation and maintenance department. As a working mother, she has started community volunteer services since March 31, distributing COVID-19 antigen monitoring kits to residents. In addition, she is bombarded by work meetings and needs to guide her daughter’s studies, grab groceries, and organize housework at the same time. Her daughter’s words “my mom is super heroin” make her full of strength.

Shao Jiaqing from the Infrastructure team also joined the ranks of volunteers soon after the community was locked down. On the one hand, he cared for the elderly living alone, especially the elderly who cannot use the app to grab food when supplies were in short.; on the one hand, maintaining the nucleic acid test queue order and carrying group shopping supplies are also part of his daily life. The praises and thanks from friends and neighbors made him feel the love of neighbors under the epidemic.

Chen Shijing from system development department also took the initiative to apply to join the volunteer team immediately. From 5:30 in the morning, he coordinated nucleic acid collection and antigen distribution for more than 1,400 neighbors in the community, and he was busy until late at night. “Thank you” is the most common sentence Chen Shijing. Whether it is helping to generate nucleic acid QR codes or distributing materials to residents, he can always get such a simple and heart-warming word. It was these words that made him firmer in his belief and pace in participating in epidemic prevention volunteer activities.

Yin Xiangjun of the Shanghai Operation Center has been helping the community maintain the nucleic acid testing order since March 19, distributing supplies and express delivery to residents, helping the elderly and the poor, and patrolling the community.

In addition, there are Quan Wen from the system operation and maintenance department, which provides voluntary services for more than 2,000 residents, and Liu Yan from the finance & accounting department who undertakes “express disinfection and material delivery”. Thank you our lovely AXA colleagues for protecting Shanghai!

CEO寄语

亲爱的安盛天平同事，

沉舟侧畔千帆过，病树前头万木春。4月22日，2022年第一季度全员沟通大会顺利举行。由于疫情的影响，这是我们第一次以在线的方式与全员交流，在屏幕上看到大家的笑脸非常亲切，期盼着更快在职场相见。会上公司管理层介绍了开门红战绩及各业务条线在一季度的表现，并回顾了公司在抗击疫情、客户服务、ESG策略实施及员工调研等方面的情况。传递公司战略方向的同时，更连接起每一个安盛伙伴，让我们同心携手，温暖彼此。

包括开门红在内，公司前四个月业绩表现良好，在倍感自豪的同时我们总结和分析了绩优的原因——非车运营体系化推进，总分配合密切协同，产品能力不断增强，渠道合作日新月异，业务管理精益求精。我们有理由相信3.0时代的发展策略将为公司注入前进的动力，通过稳固车险基本盘，坚持深入非车业务的全面转型，持续降低综合成本率，合规至上完善制度建设，为公司良性发展奠定坚实的基础，实现从“赔付者”到“陪伴者”的角色转型。

在“野蛮生长”的市场环境中，专业性的“陪伴者”能够帮助渠道伙伴洞察消费者真实需求，认知消费驱动力的改变，并为适应品类细分趋势提供系统性解决方案——安盛推出卓越守护百万住院医疗保险2022升级版，通过提高最高保额上限，升级特药及进口医疗器械，覆盖全国公立+民营医院，提供全流程健康管理服务，以智能核保扩展可保人群，充分展示出安盛在客户洞察和健康生态资源领域的实力，让保费低，花小钱，看大病不再难以兼得。

在情绪低落的疫情期间，有温度的“陪伴者”主动关心公众的身心健康。安盛坚信心理健康和身体健康同样重要且彼此关联和影响，因此在《幸福进阶指南——2022安盛心理健康状况调研报告》中总结出十个贴士，并设计了适于居家操作的日常挑战，希望帮助大家在疫情期间或疫情结束后的日子里，积极保持或提高心理健康水平。

在休戚与共的一路同行中，负责任的“陪伴者”意味着深远积极的影响。随着安盛天平ESG之旅的扬帆启航，我们将以“守护生命之本，践行人类进步”的品牌使命为根基，谋求在双碳时代，实现安全、合乎道德规范以及可持续发展，并减少公司经营对环境和社会可能产生的负面影响。

守得云开见月明，疫情散去终有时，期待与大家齐心协力，实现了疫情防控与业务经营“双战双赢”。

 

CEO Message

Dear colleagues,

Together we rise. On April 22, we held the Solidarity townhall meeting in 2022, the first time in virtual format due to covid restrictions. It was very warm to see everyone’s smiling faces on the screen and I look forward to seeing you soon in offices. During the 90-minute session, the senior management team introduced the rosy start result and all business lines’ performance in Q1, customer service, ESG strategy and pulse survey. We are aligned on clearer strategic directions while connect each other in the challenging times.

We should also feel proud of the first four months’ results, due to the systematic promotion of non-motor operation, the great teamwork across headquarters and branches, the product enhancement, and innovative distribution partnerships. We have reasons to believe that the development strategy of the 3.0 era will inject momentum into the company’s growth. By maintaining the basics of motor business, insisting on comprehensive non-motor transformation, continuously reducing the combined ratio, and improving the system construction with compliance first, we will lay a solid foundation for the company’s sound development and realize the role transformation from “payer” to “partner”.

In the “savage growth” market, professional “partners” can help channel partners gain insight into the real needs of consumers, recognize changes in consumption drivers, and provide systematic solutions for adapting to the trend of category segmentation. In this front, we have launched the Million Inpatient Medical Insurance 2022 version, with higher sum assured, upgraded specialty drugs and medical devices, expanded hospital networks and health management services, as well as intelligent underwriting process, to cater to specific health needs.

Partner also means providing mental care for people in need during lockdowns. AXA firmly believes that mental health and physical health are equally important, interrelated with each other. Therefore, in the ” 2022 AXA Mental Health Survey”, ten skills are suggested with corresponding daily life tips to help people stay mentally healthy.

In our joint journey, Partner means a far-reaching and positive impact. As AXA Tianping’s ESG journey sets sail, we will adhere to the AXA purpose of “act for human progress by protecting what matters”, and seek to achieve safe, ethical, and sustainable development in the dual-carbon era.

Keep the clouds open and see the moon, and the epidemic will eventually dissipate. I look forward to working with everyone to achieve a “win-win” epidemic prevention and control and business operation.

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安盛之星的故事 —— 李卓南、鞠健伟

AXA Star Story

在安盛之星评选中，共有22位总部和机构同事摘取2021年度安盛之星，并分别获评转型之星、正直之星、勇敢之星或团结之星。月刊将为这些同事专门开设“安盛之星的故事”专栏，帮助大家进一步了解安盛人践行安盛价值观的故事。

本月我们将为大家讲述转型之星——河北分公司的李卓南，客户之星——山东分公司鞠健伟的故事。

转型之星李卓南的故事：

李卓南在2003年8月踏入保险行业，从业18年来先后在寿险和财险公司工作。2019年9月，他加入安盛天平河北分公司，在转型途中打破固有思维，深入全产品学习和河北市场调研工作当中，带领分公司开发合作渠道，全省域推动健康险发展。从2019年的年度百万保费，到2020年的年度千万保费，直至2021年的2200万保费，他一步一个台阶，为公司转型做出重大贡献。

右二为李卓南

生活中的李卓南

Q: 获得2021安盛之星是什么感受呢？

李：很荣幸获得安盛之星奖项。首先感谢公司对我的认可、领导对我的提携和鼓励、同事对我的帮助和支持。这份荣誉不仅是对过往工作的极大肯定，也是对今后工作的一种鞭策，未来我将更加严格要求自己，努力拼搏创新，同时也希望公司能够蒸蒸日上、虎虎生威！

Q: 平时生活中有什么保持自信、健康、快乐的习惯或者爱好吗？

李：思考，学习，读书。

Q: 可以分享最近在看的一本书或一部剧吗？

李：推荐大家观看我最喜欢的一部电影《肖申克的救赎》。这部电影给我很多启示：第一，知识改变命运。我们需要不断学习，掌握不同技能，才能解决面临的各类问题；第二，坚持就是胜利。这一点很难，最考验人的意志，安迪通过20年漫长时光的坚持，才最终实现自己的自由。工作中同样如此，坚持才能有所收获。

客户之星鞠健伟的故事：

鞠健伟2014年加入安盛，历任山东分公司理赔部副经理（主持工作）、经理、理赔总监。此前在平安产险工作十年，从一线查勘定损做起，历任分公司大案管理员、泰安中支理赔经理、分公司车物管理室主任、济南中支理赔经理。

在山东分公司期间，他带领山东理赔客服队伍连续18个季度蝉联山东省财险公司车辆保险理赔服务综合评价第一名。并在2021年第一季度、第二季度继续蝉联山东省财险公司车辆保险理赔服务综合评价第一名。他主动拥抱非车转型、加快转型步伐。从非车理赔管理和基础作业方面着手，先后在队伍搭建、人员培养、制度建设、流程优化、案件管控、工具开发等方面进行了系统、全面的规划与管理，以保证非车客户的服务质量，让客户安心、放心。

鞠健伟

生活中的鞠健伟

Q: 获得2021安盛之星是什么感受呢？

鞠：非常荣幸获得2021年度的安盛“客户之星”，我会继续践行公司“客户优先”的核心价值观，让“以客户为中心”成为团队的工作习惯，换位思考，站在客户的角度，想客户之所想，急客户之所急，用心服务好每一位客户。

Q: 平时生活中有什么保持自信、健康、快乐的习惯或者爱好吗？

鞠：1、坚持运动，每周3次跑步；2、阅读输入，共赏好书。

Q: 可以分享最近在看的一本书或一部剧吗？

鞠：迪士尼董事长兼CEO罗伯特•艾格的自传《一生的旅程》。本书讲的是主人公罗伯特•艾格，一个从普通家庭出生，由基层员工做到首席运营官，最后成为全球最大的文化娱乐巨头迪士尼董事长兼首席执行官的传奇人生。看后感触颇深——荣誉不属于批评家，荣誉属于真正在竞技场上拼搏的人，属于脸庞沾满灰尘、汗水和鲜血的人。他坚持个人原则：乐观、勇气、专注、果断、好奇、公正、慎思、真诚，追求极致，追求完美、诚信。长风破浪会有时，直挂云帆济沧海！我推荐大家阅读此书，相信会深受启发。最后附上艾格的一句话，“无论走到旅程的哪一个阶段，你，仍是那个一直以来的自己。”无论走多远，都别忘记初心。

In the AXA Star contest, altogether 22 AXA colleagues from headquarter and branches are entitled to awards of AXA Stars in Transformation, Customer First, Integrity, Courage and One AXA. This special column was set up for them so we can all know their stories in living the AXA values and making their contribution in the company growth.

This month we will introduce the Transformation Star – Li Zhuonan from Hebei branch and Customer Star – Ju Jianwei from Shandong branch.

Transformation Star – Li Zhuonan

Li Zhuonan stepped into the insurance industry in August 2003 and has been in the insurance industry for 18 years. He has worked with a life insurance company and a property and casualty insurance company. In September 2019, he joined AXA Tianping Hebei Branch. During the transformation, he led the team jump out of the box and went deep into the whole product learning. Through market research, he led the branch to develop cooperation channels, and promoted the development of health insurance in the whole province, from the annual premium of 1 million in 2019, to the annual premium of 10 million in 2020, to 22 million in 2021.

Q&A with Li：

Q: How do you feel on winning the AXA Star award？

Li: It is an honor to receive the AXA Star Award. First, I would like to thank the company for the recognition of me, the leadership and encouragement for me, and the help and support of my colleagues. This honor is a great affirmation of my work, and it is also a spur to my future work. In the future, I will be stricter with myself, work hard to innovate, and at the same time hope that the company can prosper and prosper!

Q: Do you have good habits to help you stay healthy?

Li: Thinking, Learning and Reading.

Q: Any books or TV series you would like to share?

Li: I recommend everyone to watch one of my favorite movies, The Shawshank Redemption. This movie gave me a lot of inspiration: first, knowledge changes destiny, we need to keep learning and master different skills to solve all kinds of problems; second, persistence is victory. This is very difficult. It is the most test of people’s will. Andy finally realized his freedom through 20 years of persistence. The same is true at work, perseverance can be rewarded.

Customer Star– Ju Jianwei’ Story:

Ju Jianwei joined AXA in 2014 and has served as Deputy Manager, Manager and Claims Director of the Claims Department of the branch. Previously, he worked with Ping An Property & Casualty for ten years, as the major case manager of the branch, the claims manager of the Tai’an branch, the director of the vehicle property management office of the branch, and the claims manager of the Jinan branch.

During his tenure at the Shandong branch, he led the Shandong claims customer service team to win the first place in the comprehensive evaluation of vehicle insurance claims services of Shandong Property & Casualty Insurance Company for 18 consecutive quarters and continue to be ranked first by Shandong Property & Casualty Insurance Company in the first and second quarters of 2021, the first place in the comprehensive evaluation of vehicle insurance claims service. He actively embraced non-motor transformation and accelerated the pace of transformation. Starting from non-motor claims management and basic operations, systematic and comprehensive planning and management have been carried out in team building, personnel training, system construction, process optimization, case management and control, tool development, etc. to ensure the service quality of non-motor customer service.  

Q&A with Ju Jianwei:

Q: How do you feel on winning the AXA Star award？  

Ju: I am very honored to be awarded AXA’s “Customer Star” in 2021. I will continue to practice AXA’s four core values ​​of “customer first” and make “customer-centric” a work habit of the team. From the customer’s point of view, think what the customer thinks, worry about the customer’s urgency, and serve every customer well.

Q: Do you have good habits to help you stay healthy?

Ju: ①exercising: running 3 times a week ②Reading input: enjoy good books

Q: Any books or TV series you would like to share?

Ju: Disney Chairman and CEO Robert Iger’s autobiography “The Journey of a Lifetime”. This book tells the personal career story of the protagonist Robert Iger, who was born in an ordinary family, from an ordinary employee to a chief operating officer and finally became the chairman and CEO of the world’s largest company, Disney. After watching it, I feel deeply that honor does not belong to critics, honor belongs to those who really fight in the arena, and those whose faces are covered with dust, sweat and blood. Adhere to personal principles: optimism, courage, focus, decisiveness, curiosity, justice, deliberation, sincerity, pursuit of perfection and integrity. There will be times when the wind and waves break, and the sails will be hung straight to help the sea! It is hereby recommended that everyone who is fortunate enough to read this book will find their own answers and be deeply inspired. At the end, Iger added a sentence saying: No matter which stage of the journey you go to, you are still the self you have always been. No matter how far you go, don’t forget your original intention.

守护上海，共克时艰 

Safeguarding Shanghai, Solidarity Needed More Than Ever

 

2022年3月，新冠疫情再度爆发，上海成为抗击疫情的主战场。安盛天平第一时间启动应急机制，开启全天候在线理赔通道，确保客户服务的可持续性；同时也积极投入到抗击疫情的行动之中，全力保障员工健康安全；并且积极投身于捐助与志愿服务之中，同呼吸，共命运，这是“陪伴者”安盛交出的答卷。

客户服务不打烊

突如其来的疫情，考验了安盛引以为傲的客户服务体系。疫情初起阶段，上海分公司就迅即成立了“特殊时期理赔小组”，制定出案件损失万元以内可免现场及事故证明、先赔后补理赔材料等简化理赔流程，体现了“客户至上”的服务理念。

随后，7×24在线理赔专员制度启动。专属理赔人员远程协助客户通过微信或小程序上传材料，实现不谋面传真情，不出户快理赔。同时，考虑到很多4S店和修理厂因疫情暂时关闭，无法提供发票清单等材料，公司开通了绿色理赔通道，得到很多车主的认可。

此外安盛还携手未来医生提供在线医疗咨询服务，帮助客户在家获取专业医疗建议，并分享个人及家庭防护知识，助力疫情防护。

以人为本保安全

疫情当前，员工的健康和安全始终被放在首要位置。3月9日，疫情升温之际，管理层决定公司施行50%居家办公政策，以轮岗方式严格控制职场人数，并在上海职场（瑞明、金桥和上海分公司）部署环境消杀、保持办公距离和鼓励线上会议等防疫举措，并开始通过企业微信收集员工健康状况，随时准备提供紧急援助。

3月16日，疫情日趋严峻，安全部每天在企业微信端发布《战疫情，我们在行动》公告，通报全国疫情状况及趋势预测，分享防控政策，解答热点问题，科普防疫贴士等。公司也实施了更加完备的应对机制，包括了职场环境消杀、储备防疫物资（口罩、睡袋、防潮垫、洗漱用品等）、居家办公IT支持（VPN、网络宽带、好IT服务平台）等。

3月23日，公司响应政府防疫政策要求，对上海职场人员实行“非必要不进入职场”政策，确保员工的安全健康。

安盛筑爱在行动

在提醒加强个人防护，保护身心健康的同时，安盛天平向上海地区的员工发起倡议，鼓励有条件、有余力的同事报名所在小区的志愿者招募，化身为凝心聚力的“宣传员”，文明实践的“示范员”，专业岗位的“辅助员”，民生服务的“关爱员”，平安家园的“守护员”。据悉已经有11名来自理赔客服中心、渠道中心、IT和上海分公司的员工报名加入志愿者行列之中，感谢他们弘扬了“安盛筑爱在行动”的志愿精神，践行了安盛“守护生命之本，践行人类进步”的使命。

同时，总公司工会也积极组织全国员工向上海社区抗疫一线捐款，参与上海市慈善基金会开展的“我们‘疫’起行动 同心守‘沪’家园”抗疫援助专项行动，并将会配捐所有安盛员工的捐款，共同构筑既有力度又有温度的同心防疫屏障。

最美逆行者

在疫情时期，两名IT同事主动请缨驻守金桥职场，为公司的系统平稳运行保驾护航，我们也记录下了这两位“最美逆行者”的经历。

3月27号晚，已经因小区封控居家隔离10天的侯峰刚刚结束和山东老家妻小的视频通话，打开手机准备抢菜时，看到“上海发布”关于上海分片封控的信息。紧接着收到两条关键的微信通知：

Ø  小区临时解封5个小时，居民可外出采购物资。

Ø  上海职场即日起全员远程居家办公，直至上海解封。为保证居家办公高效稳定，IT部门需做好VPN、网络架构、应用运维等的全面支持，另需两位同事公司驻场，以应对各种突发状况。

看到这两条消息后，在“外出采购物资并继续居家隔离”和“生活不便的职场”之间，侯峰快速做出了勇敢的决定——第一时间报名，驻场公司、值守职场。另一边，同样孤身在上海打拼的许金秋也迅速做出响应，在与家人沟通后立刻报名，凭着“我是党员我带头”的冲劲在众多申请者中主动申请驻场名额。两位伙伴进行简易的隔离物资准备后，在3月28日零时赶到上海金桥职场，开始了至少8天的孤勇逆行。

• 清晨，紧张的工作开始，除了IT研发工作外，侯峰与许金秋还需要提供多项支持：远程办公、协助开机、设置远程权限、查看线路及检测电源等等。

• 8点，两人已经重启了20余台主机，完成了30多个账户的远程配置。

• 9点，公司各大小部门团队陆续开起早会，井然有序地推进各项事宜。

• 驻场的这些天，两人在完成本职工作之外，平均每天要支持80多个额外的驻场工单，并与其他驻守一线的各行业逆行者，配合园区进行核酸检测。

• 下班后，在已经吃了多日的鸡蛋、面包、素面、咸菜后，他俩在园区内偶然发现的一家坚守拉面馆里，“奢侈”地点了一份大盘鸡。

• 能量补充完毕后，进入到每日健身的环节，这一刻足不出户的居家人员竟然有一丝丝羡慕。当然，更多的是生活的不便，好在两个真汉子凭借着一股革命乐观主义精神，在职场过得有声有色，跳绳、吹笛，还为公司全新的垃圾桶开辟了新用途——消除疲劳的泡脚桶。

驻场支持已近一周，面对未知的解封时间，坚守是不变的信念。风雨来袭，我们守望相助；风雨过后，美好一定如期而至。上海加油！中国加油！

 

In March, a resurgence of coronavirus infections has hit many cities, especially Shanghai. We immediately activated the emergency mechanism and the 24/7 online claim settlement channel to ensure customer service are delivered to those in need. At the same time, we make sure employees’ health and safety are safeguarded while many of them take part in the cities’ voluntary network to support the communities.

24/7 Customer Service

The minute that the new coronavirus outbreak starts, the Shanghai branch quickly established a “special claim team”, rolling out simplified claims process, claim fast track, a 7×24 online claim settlement system through WeChat or mini-app. In addition, AXA Tianping also worked with QHealth to provide online medical consultation services to help customers obtain professional medical advice at home, sharing personal and family protection knowledge, and contributing to epidemic prevention.

Employee-first

Employee’s health and safety has always been a top priority. Since March 9^th when the city’s situation deteriorates, AXA Tianping immediately launched a series of measures for Shanghai colleagues including shift pattern in office, daily online health check, workplace sanitization, distance rules in office and online meeting support.

Thanks to the Security team, all staff can receive a daily update on the epidemic, local policies, safety tips, and workplace status. The admin team has purchased necessities including masks, sleeping bags, water-proof mats, toiletries for colleagues who may get locked in office. IT team has put in place all technical support for staff to work at home.

AXA Hearts in Action

In early April, AXA Tianping has launched an initiative to encourage employees to join the volunteer-engagement network in their communities. Colleagues from sales & distribution, customer service & claims, IT & operations, operation center, finance have already been actively engaged in voluntary programs to help those residents in their communities. They are the ambassadors of the “AXA Hearts in Action” spirit, living AXA’s purpose of “Act for human progress by protecting what matters”. Meanwhile, the labor union of Shanghai headquarter initiated matching donations to engage all staff to participate the donation for anti-epidemic.

The Diary of Two IT colleagues Trapped in Office

The minute when Shanghai government announced two-phased lockdown, two IT colleagues, HOU Feng and XU Jinqiu offered to stay in Jinqiao office to support IT operation. Between “Safe and comfortable home” and “inconvenient office”, they chose the latter without hesitation. From 0:00 on March 28, they began to live in the office for at least 8 days.

Their routine begins early in the morning. By 8 o’clock, more than 20 master servers are restarted, and more than 30 accounts are remotely set. On average, they support more than 80 additional on-site work orders every day and cooperate with the industrial park for covid-test. Eggs, bread, vegetarian noodles and pickles are all they can eat, occasionally some Xinjiang big plate Chicken in the only restaurant in the industrial park where Jinqiao office locates. They remain optimistic despite the unknown conditions, and keeping themselves healthy by taking daily exercise, skipping rope.

#守护热爱 自信向未来 安盛冰雪盛会推广活动
AXA Tianping’s Beijing 2022 Winter Olympics Promotion Campaign

今年二月，因为北京冬奥盛会的召开而令人难忘。在冬奥期间，安盛天平专程推出了冰雪盛会品牌推广活动，通过安盛自信家庭与冰雪运动的故事来立体呈现“守护热爱，自信前行”的品牌主张。
 
在安盛自信家庭的故事里，自由式滑雪世界冠军李妮娜将她所热爱的滑雪运动引入我们的视野，随后三个普通家庭别讲述了他们与滑雪的故事，以及在享受滑雪的过程中由家人、热爱和保障带来的那份安全感。
 
为期四周的多维度品牌推广活动还包括一系列营销海报、视频和社交媒体推文，让大家在畅享冰雪运动视觉盛宴的同时，潜移默化地感知和了解安盛所推崇的保障和自信。

欢迎大家点击以下链接观看这些家庭的冰雪故事：

（供中国大陆区以外同事观看,For AXA colleagues outside mainland China)

This February was memorable because of the Beijing 2022 Winter Olympics. We also created our tailored campaign for the Olympics with AXA Confident Family commercials to reinforce our brand proposition: “protecting your passion and moving forward with confidence”.
 
You will find World Ski Champion Nina LI’s endorsement in the stories helping to uplift our brand image, followed by three ordinary families sharing their skiing experience and bringing authenticity to the campaign.
 
The four-week multi-faceted campaign consists of the combination of sales posters, videos, and social posts to elaborate the protection and confidence that our brand brings to people’s life and health.
 
Please click the links to watch the stories of those families’ skiing experience.

地球一小时：

享受寂静，同呼共“熄”

Earth Hour: Joined Hands for a Sustainable Future

 

“地球一小时”是世界自然基金会应对全球气候变化所提出的一项全球性节能活动，提倡于每年三月最后一个星期六的当地时间晚上20:30，家庭及企业关闭非必要的电灯及耗电产品一小时，以此来表明对应对气候变化行动的支持。

今年的3月26号，我们也邀请各位同事加入到“地球一小时”这项全球年度环保运动中，与地球同呼共“熄”。希望大家在这短短的一小时内，感受到与我们赖以生存的星球所产生的奇妙联结，享受心灵上的寂静与祥和。时间虽短，但我相信，这集结了全球参与者的力量所减少的能量消耗，一定也大大减少了我们对全球变暖所造成的负面影响。

其实，地球保卫不应止步于这一小时。特别是在双碳时代，我们更应对自己提出更高的要求。无论是个体还是公司，小到以身作则，将环保作为一种生活方式；大到兼济天下，实施合乎道德规范的可持续经营，我们更需将低碳环保的精神延续在生活的方方面面，点点滴滴。

这也深深镌刻在安盛“守护生命之本，践行人类进步”的品牌基因里，并映射在不久之前宣布的全面实施ESG管理的战略之中。我们有将企业活动和投资行为对环境、社会及更广范围内利益相关者的影响一并评估的志向，更有推动人类社会可持续发展的雄心。让我们携手努力，共同创造一个自然向好，可持续的低碳未来吧！

 

As the world’s annual environmental campaign that brings attention to the effects of climate change, Earth Hour, organized by WWF, provides an opportunity for millions of people all around the world to take part and show their support in the fight against climate change. On this year’s Earth Hour occasion, we invited you to join with people across the world to turn off unnecessary electronic devices at 8.30 pm on 26 March, to celebrate this one holy hour together with our one and only earth, making a substantial difference in energy consumption and helping reduce the effect of global warming on this planet.

However, this one special hour, should only be the start instead of the end point of our efforts in protecting our planet, especially in the Dual Carbon Era, a time that requests all of us to be even more conscious when it comes to climate protection. As a matter of fact, it is in our company’s DNA to address our impact on the environment and society for a safe, ethical and sustainable development as we protect what matters, which is also reflected through the comprehensive ESG implementation within our company that has been previously announced. By taking Environmental factors, Social factors and Governance into consideration when measuring the sustainability and ethical impact of our business, we are giving a voice on the planet’s future and working together to create a sustainable, low carbon future for our earth!