安盛天平获评“数智化客户服务标杆企业”，以AI中台领航保险新质生产力
AXA Tianping has been recognized as a “Benchmark Enterprise for Digital and Intelligent Customer Service,” leveraging an AI middleware platform to spearhead a new wave of productivity in the insurance industry
在2026世界人工智能大会（WAIC）隆重召开之际， 由上海交通大学高级金融学院支持的“AI+ 2026数智金融创新发展论坛”于7月9日至10日在沪举办。安盛天平财产保险有限公司（以下简称：安盛天平）凭借《基于一体化智能化AI中台的理赔服务数字化平台》，从逾60份行业顶尖案例中强势突围，一举斩获“金融大模型赋能新智生产力：数智化客户服务标杆企业”创新案例奖。这一殊荣不仅是对安盛天平数字化转型成果的权威认证，更彰显了其在保险行业数智化变革浪潮中的领军地位。
本次论坛汇聚了来自银行、保险、证券、基金等百余家金融机构的CIO、金融科技部及数字金融部负责人，旨在探寻AI时代金融业数字化转型的前沿路径。
安盛天平信息科技部总经理李贺勇受邀出席并发表主题演讲，他深度剖析了安盛天平在AI架构前瞻性规划、大模型技术趋势研判以及业务场景规模化落地方面的战略思考，特别是在智能风控与自动化理赔领域，展示了如何通过技术融合重塑保险价值链。其前瞻性的洞察与扎实的落地成果，赢得了与会嘉宾的高度赞誉。
当前，人工智能正从“试验探索”迈入“价值创造”的关键拐点。随着国务院《关于深入实施“人工智能+”行动的意见》的纵深推进，金融行业迎来了以“新质生产力”重塑竞争力的历史机遇。作为深耕中国市场的全球领先财产险公司，安盛天平始终站在技术与业务融合的最前沿：以“底座思维”构建核心竞争力，依托一体化AI中台，打通数据壁垒，实现算力和模型的统一调度，为业务创新提供坚实的技术基座；以“全链路视角”重塑客户体验，将大模型技术深度嵌入承保、理赔、客服等关键节点，显著提升运营效率与服务温度，树立数智化客户服务的行业新标杆；以“全球经验”赋能本土创新，汲取安盛集团全球领先的科技实践，结合中国市场特性，探索出一条独具特色的保险数字化转型之路。
展望未来，安盛天平将继续发挥行业头部企业的引领作用，坚守合规风控底线，持续深化人工智能与大数据技术的研发与应用。我们将以科技创新为引擎，不断迭代升级数字化服务体系，致力于成为客户最值得信赖的合作伙伴，以数智力量守护金融保险行业的高质量发展。
On the occasion of the grand opening of the 2026 World Artificial Intelligence Conference (WAIC), the “AI+ 2026 Digital Finance Innovation and Development Forum,” supported by the Advanced Institute of Finance at Shanghai Jiao Tong University, was held in Shanghai from July 9 to 10. AXA Tianping Property Insurance Co., Ltd. (hereinafter referred to as “AXA Tianping”) stood out among more than 60 top industry cases with its project, “A Digital Claims Service Platform Powered by an Integrated Intelligent AI Mid-Platform,” and was awarded the Innovation Case Prize for “Financial Large Models Empowering New Intelligent Productivity: A Benchmark Enterprise in Digital and Intelligent Customer Service.” This prestigious honor not only serves as authoritative recognition of AXA Tianping’s achievements in digital transformation but also underscores its leading position in the wave of digital and intelligent innovation sweeping through the insurance industry.
This forum brought together CIOs and heads of fintech and digital finance departments from over a hundred financial institutions, including banks, insurers, securities firms, and fund managers, with the aim of exploring cutting-edge pathways for the digital transformation of the financial industry in the AI era.
Li Heyong, General Manager of the Information Technology Department at AXA Tianping, was invited to attend and deliver a keynote speech. He provided an in-depth analysis of AXA Tianping’s strategic vision—covering forward‑looking AI architecture planning, assessments of major model technology trends, and the large‑scale deployment of AI across business scenarios. In particular, he highlighted how the company is leveraging technological integration to reshape the insurance value chain in the areas of intelligent risk management and automated claims processing. His forward‑thinking insights and concrete implementation results earned high praise from the attendees.
At present, artificial intelligence is transitioning from “experimental exploration” to a critical inflection point of “value creation.” With the in-depth implementation of the State Council’s “Opinions on Deeply Advancing the ‘AI Plus’ Initiative,” the financial sector is embracing a historic opportunity to reshape its competitive edge through “new‑type productive forces.” As a globally leading property insurer deeply rooted in the Chinese market, AXA Tianping consistently stands at the forefront of technology‑business integration: adopting a “foundational‑platform mindset” to build core competencies, leveraging an integrated AI middleware platform to break down data silos and achieve unified scheduling of computing resources and models, thereby providing a robust technological foundation for business innovation; reimagining the customer experience from an end‑to‑end perspective, embedding large‑language‑model technologies into key touchpoints such as underwriting, claims handling, and customer service, significantly enhancing operational efficiency and service quality while setting a new industry benchmark for intelligent, digital customer service; and harnessing “global expertise” to fuel local innovation—drawing on AXA Group’s world‑class technological practices, adapting them to the unique characteristics of the Chinese market, and forging a distinctive path for insurance digitalization.
Looking ahead, AXA Tianping will continue to assume a leading role as an industry frontrunner, steadfastly upholding compliance and risk‑control standards while further advancing the research, development, and application of artificial intelligence and big data technologies. Driven by technological innovation, we will continuously iterate and upgrade our digital service ecosystem, striving to become our clients’ most trusted partner and leveraging digital‑intelligence capabilities to safeguard the high‑quality development of the financial and insurance sectors.