随着数据安全监管日趋严格，安全合规要求持续提升，为强化公司的数据治理文化建设，12月5日-9日，安盛天平总公司大数据应用部举办了第三届Data Open Day数据开放日活动。今年的数据开放日活动以“数据驱动，安全护航 – Data Driven, Security Assurance”为主题，旨在公司内营造浓厚的数据文化氛围、推广数据应用及产品，同时寻找数据“安全”和“应用”的平衡点。
With increasing demand for data security and compliance, the AXA Group Big Data Applications Department held the 3rd Data Open Day to strengthen the company’s data governance culture on December 5-9. With the theme of “Data Driven, Security Assurance”, the Data Open Day aimed to create a strong data culture within the company to promote data applications and products and to find a balance between data “security” and “application”.
The <AXA Tianping Data Governance Quarterly> was launched during the event, with the attendance of Chief Executive Officer Mr. Kevin Chor, Chief Actuary and Chief Pricing Officer Mr. Zhaonan Yin, Chief Marketing and Public Affairs Officer Mr. Changqing Huang, Chief Operating Officer Mr. Jianguang Yu, Chief Human Resources Officer Mr. Yingzhao Zhou and representatives from the data management team. Over the past year since the establishment of the Data Management Committee, all departments have been working together to ensure the smooth running of data governance.
A workshop on data security was also set up during the event. In addition, the online exhibition hall of the event showcased data security-related laws and regulations, data governance, EMMA, the common big screen of the central organization and data analysis reports. The data-related laws and regulations knowledge was passed to all staff via games to deepen ttheir understanding of data security.
AXA Tianping is selected for cross-border auto insurance project under the government’s “Hong Kong Private Cars Travelling to Guangdong via the Hong Kong-Zhuhai-Macao Bridge” scheme
Based on our in-depth understanding of the policies relating to supporting the development of Guangdong-Hong Kong-Macao Greater Bay Area as a financial hub and our long-term commitment to China, AXA Tianping has recently been enlisted in the Greater Bay Area’s Hong Kong-to-Guangdong private car insurance scheme initiated by the governments of Guangdong and HKSAR, to provide motor insurances for Hong Kong private car owners driving into Guangdong Province via Hong Kong-Zhuhai-Macao Bridge. In mainland China, a total of eight local and international brands joined this governmental scheme to benefit cross-boundary car owners and to help drive inclusive growth in GBA.
As one of the most open regions in China with strong economic vitality, the Greater Bay Area has rapidly iterated insurance needs, and insurance service quality has become increasingly important. In AXA, this GBA motor insurance project is led by both AXA Hong Kong and AXA Tianping teams, encompassing members across underwriting, pricing, reinsurance, claims, IT, and finance. AXA Tianping will offer compulsory motor insurance and commercial (voluntary) motor insurance as well as claim and customer services. The service will be activated upon regulatory approval.
In the AXA Star contest, altogether 22 AXA colleagues from headquarter and branches are entitled to awards of AXA Stars in Transformation, Customer First, Integrity, Courage, and One AXA. This special column was set up for them so we can all know their stories in living the AXA values and making their contribution to company growth.
This month we will introduce Courage Star and One AXA – Weng Chuanzhou from the Zhejiang Branch and Su Peng, Senior Claims Expert of the Chengdu Operation Center.
Weng Chuanzhou has been with AXA for 14 years and served as the sales manager in the Marketing Management Department of the Zhejiang Branch. Since joining the company, he has been engaged in numerous tasks such as the branch’s operation management and business management. From claims settlement operations to third-tier institutions to marketing management, Weng is familiar with different procedures of claims settlement and front-line operation modes. He took part in the headquarters’ operation integration project, managing regulatory complaints in the Zhejiang Branch, formulating the responsibility of the first functionary system, and won the title of “Excellent Teacher” for his great teaching. At the end of every year, he was often recognized as an excellent and outstanding employee. He always prioritizes the company’s interests.
Q: How do you feel about winning the AXA Star Award?
Weng: I am thrilled and excited to receive such an important award. I would like to thank the company for trusting me, my leaders for taking care of me, and my colleagues for helping me. This award is more than just an honor but also an incentive. It is just the starting point of my progress, and I believe it will also be the motivation for my future work.
Q: What helps you stay healthy?
Weng: First of all, you can’t be closed into your living environment. Going out more to meet with friends and taking a walk around will be greatly beneficial to your mental health. Then, you should learn how to encourage yourself.
Q: Any books or TV series you would like to share?
Weng: I would like to share the book “The Life and Times of Su Tungpo” with you all. From being famous at a young age to being demoted three times, Su Tungpo had a dashing life. There were many ups and downs in his life, and he had written numerous classic poems and stories. His poems are a great antidote for anxiety amongst young people. Before true fortune comes, don’t forget to prepare by accumulating new knowledge and loving life.
Q: Any photos or videos that you want to share with your colleagues?
Su Peng has worked with AXA for 15 years and now he is the Senior Claims Expert of the Chengdu Operation Center. Su has always followed AXA values of unity and cooperation, strict self-discipline, treating others with integrity, and collective improvement with the team. In 2021, he formulated a departmental assistance plan to improve his colleagues’ work productivity, assisting the Chengdu Operation Center to rank first in terms of reduction of rule derogation. In the first half of the year, the general assessment ranked him in the top three and helped the team reduce a loss of RMB 1.52 million. While he has actively participated in various activities organized by the company, he always invests extra effort and time to study non-motor health insurance businesses. Su also took the initiative to volunteer and support the Henan Flood on July 20. He was involved in 134 damage assessments and all nuclear damage cases of new energy vehicles.
Q: How do you feel about winning the AXA Star Award?
Su: I feel very happy and honored to receive the AXA Star Award which is the greatest award I have ever received in my career. I would like to express my gratitude to my leaders for affirming and recognizing my work. This honor will motivate me to work harder and keep showing my worth in the coming year.
Q: What helps you stay healthy?
Su: Learning about all kinds of information helps me to stay confident in daily life, including sports, entertainment, politics, history, economy, technology, and education. Different news and information can expand your knowledge so that you can understand more about your own life and work. Continuous learning also facilitates harmonious communication between people, and living your life with more happiness and self-confidence.
Q: Any books or TV series you would like to share?
Su: I would recommend a Spanish movie “The Invisible Guest”. The multiple plot twists were amazing!
Thank you for attending our town hall on 1 November. It was a pleasure to meet all of you online or offline for the first time.
The past few months have not been easy with the ongoing pandemic and uncertainties around the macroeconomy and market environment. Despite these, we continued to deliver good results in a challenging environment. As of September, the company maintained positive growth under Chinese Accounting Standards. We exceeded our targets for both auto and non-auto insurance premiums, and we outperformed both the same period last year and this year’s budget in terms of consolidated costs for the financial year. These results could not have been achieved without the dedication of each and every one of you, and your commitment to AXA’s core values and customer-centric philosophy.
For our auto business line, we continue to operate with discipline. Despite challenges in the second half, we were able to keep our business stable throughout the year, with an increase in renewal rates and significant improvements in policy costs. Our health businessline exceeded expectations as a result of the success of our “mid-end medical insurance” strategy – the Comprehensive IPOP Medical Insurance surpassed 100 million in premiums, becoming our second product to surpass 100 million after auto insurance. At the same time, we have made significant progress in developing our distribution channels, coupled with strong growth from the telemarketing channel compared to last year. The year-over-year growth of our commercial and lifestyle business lines was well above the market average, demonstrating solid growth momentum driven by high-quality products and services.
If we compare the company’s development to the growth of a tree, the auto business is the tree’s root, and the non-auto business is the branches and leaves of the tree. We bear fruits of scale, profit and customer satisfaction. The growth of the tree must also be in line with market rules and regulatory requirements. The management team at the HQ and branches, as well as each and every employee, are the water and the sunshine. AXA Tianping – the tree – can only grow and be successful with us all united and working together towards the same goal.
Every minute count as we approach the end of the year. I count on your commitment and excellent work to achieve our performance goals in 2022. Looking forward to 2023, I hope you can continue to make progress in business development, efficiency improvement, regulatory compliance and company culture, ultimately supporting the company to achieve high-quality growth.
On 26th September, the AXA Commercial Insurance Forum and Insurance for Quality Business Development Seminar were held in Nanjing, marking the beginning of a new journey for AXA’s commercial insurance business. (Watch the video replay)
As one of the world’s largest insurance groups, AXA is committed to “leveraging international expertise and China network“, helping companies to drive quality growth, providing professional products and services, and empowering companies to grow with AXA. To this end, AXA has launched a nationwide commercial insurance forum. Nanjing, the second largest economy in China, is the starting point.
In 2022, AXA Tianping launched its 3.0 strategic transformation plan anchored in “diversified products, quality control and sustainable development”. As an important part of our transformation strategy, the Commercial Insurance Forum discussed how insurance can help companies to drive quality growth.
Ms. Jin Hong, Secretary General of the Jiangsu Insurance Association, gave the opening remarks, wishing “AXA can leverage its global experience to play a unique role in contributing to the externally oriented service economy, agriculture, rural areas and farmers and the health of the society, helping Jiangsu in the green transformation of its economy”.
Mr. Frank Redecker, Board Member of the Nanjing Branch of the European Union Chamber of Commerce in China, also shared the development of the European Union Chamber in China and expressed his positive outlook for the further development of foreign insurance companies in China.
Eva Huang, Chief Marketing and Public Affairs Officer of AXA Tianping, was interviewed by local media in Jiangsu and shared her thoughts on the AXA brand and AXA’s payer-to-partner transformation.
Wu Bo and Zhou Rongbin, General Manager and Deputy General Manager of the Jiangsu Branch, shared their strategic plans for AXA Commercial Insurance, AXA Group’s plans to continue to professional teams, providing diversified products and high-quality services.
In the presence of the leaders and distinguished guests, the company launched the AXA Commercial Insurance Forum in Nanjing.
The conference also invited experts in commercial insurance-related industries to share their views on issues such as industry empowerment, risk management and green finance.
Mr. Min Xu, CEO of Meiji Business Consulting Co., Ltd. and Mr. Liang Chen, partner of Wintell & Co, shared their insight from various perspectives such as enterprise, insurance, law and risk consulting.
Liang Ying, General Manager of the Commercial Underwriting Department at AXA Tianping, and Shen Zijun, Managing Director of AXA Climate Greater China, provided different solutions such as corporate property, liability, marine and weather index insurance from a product perspective to address the potential risks in the business process.
During the forum, experts from the insurance, brokerage/ agency, legal and consulting fields were invited to a roundtable discussion on the topic of “How enterprises and insurers can manage risks amid rising risks globally”. The panellists include Shaw Zeng, Chief Commercial Officer of AXA Tianping, Mr. Lu Wenhui, General Manager of Nanjing Branch of Aon-COFCO Insurance, Mr. Xie Zhengkuan, Deputy General Manager of Hengtai Insurance, and Mr. Xu Min, CEO of Meiji Business Consulting (Shanghai) Co. andMr. Liang Chen, partner of Wintell & Co.
The event concluded with closing remarks by Shaw Zeng, Chief Commercial Officer of AXA Tianping. He hopes to build on this forum and leverage AXA Group’s global experience and resources, along with its insight into the Chinese market, to deepen cooperation with brokers and agents.
As the first stop of AXA’s nationwide Commercial Insurance Forum, the event received guidance from the Jiangsu Insurance Association, strong support from the European Union Chamber of Commerce and positive responses from various channels. We had guests sharing their insights on commercial insurance and business operations from different perspectives. AXA will continue its commitment to ” leverage international expertise and China network”, in order to help companies drive high-quality growth, lead the new frontier in the commercial insurance sector, capture opportunities and achieve win-win results with partners.
The “Double 11” shopping festival just ended. Our teams worked together to prepare for the event, and the direct selling online centre also worked hard to deliver another year of stellar results.
At 8 am on the “Double 11” day, the direct selling online centre was fully prepared and mobilized. All teams met online to show their commitment. Entrusted by CEP Kevin Chor, Executive Vice President Richard Zhou arrived in Chengdu to supervise the intensive day and show support. During the meeting, Cao Hongju, the general manager of the direct selling centre, gave an encouraging speech, boosting the team’s morale ahead of the busy day.
Our direct selling colleagues raced against the clock, seized every opportunity to communicate with customers, and worked for over 15 hours a day. In the end, on the day of “Double 11”, online premiums for all types of insurance reached 30.29 million yuan, tying the performance of the same period last year. The online premium for lifestyle insurance exceeded 4 million yuan, while the online premium for health insurance exceeded 1 million yuan, representing a year-on-year increase of more than 13%. The value of the new policy premium is outstanding across business lines. Compared with the same period last year, its proportion among total premiums increased by 14.2%, with a 10.3% increase in its share of the number of customers. The per capita outcome increased by 9.1%, and the average premium of auto insurance products increased by 60 yuan per vehicle.
In order to prepare for this year’s “Double 11”, at the end of October, the centre, branches, and the auto insurance pricing and underwriting department discussed relevant auto insurance policies during the event, and reached a consensus in early November, laying a solid foundation for the day. On November 3, the direct selling support department of the sales and channel management centre rolled out a customized “Double Eleven” incentive plan for the direct selling team. On November 6, with the great assistance of IT and shared service centre colleagues, as well as the active cooperation and support of various branches, the latest health value-added services were launched in time to boost the business.
“Double 11” marks the start of our year-end push for 2022. We have high hope for the direct selling team and we look forward to delivering great results with the teams.
Thank you for attending our town hall on 1 November. It was a pleasure to meet all of you online or offline for the first time.
The past few months have not been easy with the ongoing pandemic and uncertainties around the macroeconomy and market environment. Despite these, we continued to deliver good results in a challenging environment. As of September, the company maintained positive growth under Chinese Accounting Standards. We exceeded our targets for both auto and non-auto insurance premiums, and we outperformed both the same period last year and this year’s budget in terms of consolidated costs for the financial year. These results could not have been achieved without the dedication of each and every one of you, and your commitment to AXA’s core values and customer-centric philosophy.
For our auto business line, we continue to operate with discipline. Despite challenges in the second half, we were able to keep our business stable throughout the year, with an increase in renewal rates and significant improvements in policy costs. Our health businessline exceeded expectations as a result of the success of our “mid-end medical insurance” strategy – the Comprehensive IPOP Medical Insurance surpassed 100 million in premiums, becoming our second product to surpass 100 million after auto insurance. At the same time, we have made significant progress in developing our distribution channels, coupled with strong growth from the telemarketing channel compared to last year. The year-over-year growth of our commercial and lifestyle business lines was well above the market average, demonstrating solid growth momentum driven by high-quality products and services.
If we compare the company’s development to the growth of a tree, the auto business is the tree’s root, and the non-auto business is the branches and leaves of the tree. We bear fruits of scale, profit and customer satisfaction. The growth of the tree must also be in line with market rules and regulatory requirements. The management team at the HQ and branches, as well as each and every employee, are the water and the sunshine. AXA Tianping – the tree – can only grow and be successful with us all united and working together towards the same goal.
Every minute count as we approach the end of the year. I count on your commitment and excellent work to achieve our performance goals in 2022. Looking forward to 2023, I hope you can continue to make progress in business development, efficiency improvement, regulatory compliance and company culture, ultimately supporting the company to achieve high-quality growth.
The “2022 AXA Tianping New Energy Vehicle Claims Upskilling” was held in Qingdao to further enhance AXA Tianping’s new energy vehicle (NEV) insurance claims service capabilities, standardize relevant operating standards, and master cutting-edge technologies in the industry. From 22nd to 25th October 2022, nearly 40 claims managers from various branches across the country participated in the four-day training. This training event was led by the Claims Management Department of the headquarters and organized by Qingdao Branch, with the support of professional lecturers from the “Insurance Industry Classroom”, and standardized venues, equipment and equipment provided by “Electric Workshop”, a leading provider of authorized inspection and maintenance of NEV in China.
This training offers a series of professional courses based on the increasing need for NEV surveys, loss assessments, claims settlements, etc., covering key points around chassis damage, electronic malfunction, flooded car, battery structure and replacement standards, battery manufacturers’ battery maintenance methods and maintenance prices, commonly used tools methods and precautions.
Putting together detailed professional knowledge sharing, case studies, practise, and personal skill assessments, the Claims Management Department aims to improve the professional capabilities of NEV insurance claims of the trainees and lay a solid foundation for sustainable development in this new business line with this training.
On the morning of November 7, the Foreign Enterprises Integrating into the DUal-circulation Summit Forum, organized by the Chinese Ministry of Commerce’s International Business Daily, was successfully held at the National Convention and Exhibition Center (Shanghai), as one of the important supporting activities of the 5th China International Import Expo (CIIE). Assistant Minister of Commerce Li Fei attended the forum and delivered a speech.
At the forum, the “2022 Foreign Enterprise ESG and Dual-Carbon Strategy Development Research Report” was officially released, and the report will continue to be promoted on the “International Business Daily” platform as one of the highlights of the 5th CIIE. AXA Tianping is among the 19 companies selected for “Case studies of ESG and Dual-Carbon Strategic Development of Foreign Enterprises”, and we are also the only company in the financial industry. Demonstrating our commitment to ESG, we leverage the advantages of our business to implement ESG practices in China by introducing innovative green finance products and services. Our ESG communication is also recognized within the industry.
In response to China’s push for carbon neutrality, and to contribute to global efforts in tackling and managing climate change risks and challenges, our colleagues joined hands with Fanhua’s Chongqing, Jiangsu, Zhejiang, Shandong, Tianjin, Dongguan, Fujian, Qingdao, Yunnan branches in the past several months to host the “Hiking for Good, Hearts in Action” hiking event.
In September AXA and the Fanhua Jiangsu team headed to the beautiful Zijin Mountain, while the Chongqing and Hangzhou teams went to Nanshan and North Peak despite the rain. In October, teams in Shandong, Tianjin, Dongguan, Fujian, Qingdao, Yunnan followed suit and enjoyed a good time with the Fanhua teams. While team members appreciated the beautiful scenery and connected with nature, they picked up litter on the roadside, engaging with the low-carbon theme of this event and contributing their own small but mighty efforts towards a clean and comfortable natural environment.
Zheng Zhirong, Brand Director of Fanhua and President of Baoxian.com, said: “AXA Tianping and Fanhua have always been dedicated to their corporate responsibilities, actively participating in charity work, and striving to better serve the public and benefit society. Both companies have made outstanding contributions through hosting various events. Fanhua branches actively participated in this hiking event jointly held with AXA, doing their best to support dual carbon goals and sustainable development.”
This event not only demonstrates AXA’s social responsibility as a leading global insurer, but also shows the collaboration with our partner Fanhua to practice AXA’s brand slogan of “Protecting your passion and moving forward with confidence”. Together, AXA and Fanhua have promoted sustainable and green finance development anchored in ESG values.
