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安盛之星的故事：黄玉新、田帅、刘莉、齐博  

AXA Star Stories

在安盛之星评选中，共有22位总部和机构同事摘取2022年度安盛之星，并分别获团结之星、勇敢之星、正直之星和转型之星。月刊将为这些同事专门开设“安盛之星的故事”专栏，帮助大家进一步了解安盛人践行安盛价值观的故事。

本月我们将为大家讲述团结之星——湖北分公司财务部会计黄玉新、勇敢之星——定价核保部总监田帅、正直之星——人力资源部薪酬管理负责人刘莉以及转型之星——现在于河北分公司非车险部担任健康险业务经理齐博。

In the AXA Star contest, altogether 22 AXA colleagues from headquarters and branches are entitled to awards of AXA Stars in Transformation, Customer First, Integrity, Courage, and One AXA. This special column was set up for them so we can all know their stories in living the AXA values and making their contribution to the company’s growth.

This month we will introduce stories of our One AXA Star, Finance Department Accountant of the Hubei Branch Huang Yuxin and our Courage Star, Pricing Underwriting Department Director Tian Shuai. We will also introduce our Integrity Star, Human Resources Department Salary Manager Yuki Liu, and our Transformation Star, Non-motor Department Health Insurance Business Manager of the Hebei Branch Qi Bo.  

团结之星黄玉新的故事：One AXA Star – Huang Yuxin’s Story:

黄玉新入职安盛7年，在湖北分公司的财务部担任会计。她在工作中带领及配合其他同事完成各项工作，曾借调到总公司参加总账系统升级项目测试，及时提出改进建议并解决问题。她积极配合监管数据质量专项治理工作，参加内外部各项培训，与公司和同事共同进步及成长。

Q: 获得安盛之星是什么样的感受？

很荣幸能被评为2022安盛之星，感谢领导及同事对我的信任及支持。我从一个刚大学毕业的新人，到能熟练的处理各项财务工作，离不开领导的教导和同事们的帮助，是他们培养了我。所以这份荣誉不光属于我个人，还属于公司每一位成员。

Q:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？

看书、看电影、看电视。

Q: 可以分享最近在看的一本书、一部电影或一部剧吗？

电视剧《开端》。

黄玉新

Huang Yuxin has joined AXA for 7 years and works as the accountant in Hubei Branch’s Finance Department. She has been leading and cooperating with other colleagues to complete numerous tasks at work. She was switched to the head office to participate in the general ledger system upgrade test project, and put forward improvement suggestions to solve problems in a timely manner. She actively aligns with management of data quality regulations, participates in various internal and external trainings, making progress and growing with the company and colleagues.

Q: How does it feel to get an AXA Star?

It is a great honor to be selected as a 2022 AXA Star, and I would like to thank my leaders and colleagues for their trust and support. From a newcomer who just graduated from university, to being able to handle various financial tasks proficiently, I couldn’t have been able to do this without the guidance of the leaders and the help of my colleagues. So this honor belongs not only to me personally, but also to every member of the company.

Q: What helps you stay healthy?

Reading books, watching movies and TV.

Q: Any books or TV series you would like to share?

The TV Show “Kai duan”.

勇敢之星田帅的故事：Courage Star – Tian Shuai’s Story:

田帅于2015年加入安盛，担任定价核保部总监。他在工作中勇敢面对困难和挑战，于2022上半年优化迭代车险定价策略及梳理定价决策机制。他成功试点小吨位货车的扩展上线和推广车险叠加健康险产品，其产品月保费更突破200万。

Q: 获得安盛之星是什么样的感受？

能够获得安盛之星的奖项，非常开心和激动，首先很感谢各位领导对我工作的肯定和支持，同时也很感激我们团队以及机构的伙伴们在工作中对我的帮助。其实，“勇敢之星”并不仅是我个人的成绩，更多的是来自整个团队一起努力的结果。在以后的工作中，我会继续秉承“勇敢之星”的理念，恪守职业操守，发挥自己的能量，更好的服务公司发展。

Q:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？

生活中我比较喜欢听听音乐、唱唱歌，也喜欢看些相声小品，来缓解压力。偶尔会去下图书馆，坐上一天，感受下学习的氛围。

Q: 可以分享最近在看的一本书、一部电影或一部剧吗？

电影《当幸福来敲门》。虽然是一部很老的片子，但确实对我感触很深，在压力大的时候，再坚持一下，就会有更好的结果了。

田帅

Tian Shuai joined AXA in 2015 and now works in the Pricing Underwriting Department as Director. Tian has faced difficulties and challenges in his work courageously. He optimized and iterated the motor insurance pricing strategy while sorting out the pricing decision-making mechanism. He successfully piloted the expansion of small-tonnage trucks. Under his strong promotion of motor insurance and health products, the monthly premium of his products exceeded 2 million.   

Q: How does it feel to get an AXA Star?

I will continue to uphold the “Brave Star”, abide by professional ethics, give full play to my abilities, and serve the company’s development.

Q: What helps you stay healthy?

In my life, I prefer listening to music, singing and watching some cross talk sketches to relieve pressure. Occasionally, I will go to the library and sit for a day to feel the atmosphere of learning.

Q: Any books or TV series you would like to share?

The movie 《When Happiness Knocks on the Door》. Although it is a very old film, it really feels deeply for me. In times of great pressure, if you stick to it, you will have better results.

正直之星刘莉的故事：Integrity Star – Yuki Liu ’s Story:

刘莉在人力资源部担任薪酬管理负责人，一直致力为公司创建合规高效的流程机制，全面保障公司及员工利益。刘莉加入安盛之初，人力资源部门正针对中饱私囊、恶意窃取公司利益等问题进行改革及整顿，而她在工作中对虚假欺骗行为的零容忍，提升了员工认可度和满意度。

Q: 获得安盛之星是什么样的感受？

作为当年新入职员工就有机会获评安盛之星，被公司、团队及领导认可，我感到非常自豪和激动。对我来说这是一份荣誉，也是一份激励，我将以创建合规高效的流程机制、全面保障公司及员工利益为核心，用最严谨的工作态度，带入今后在安盛的每一项工作中，与安盛共成长。

Q:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？

普拉提、旅游、冥想、亲子活动。

Q: 可以分享最近在看的一本书、一部电影或一部剧吗？

《楚门的世界》。

刘莉

Liu Li is in charge of salary management in the Human Resources Department, and has been committed to creating a compliant and efficient process mechanism for the company to fully protect the interests of the company and employees. When Liu Li joined AXA, the human resources department was reforming and rectifying problems such as embezzlement. Her zero tolerance for deceptive behaviors at work has earned her employee recognition.

Q: How does it feel to get an AXA Star?

As a new employee that year, I had the opportunity to be awarded the AXA Star and was recognized by the company, team and leaders. I feel very proud and excited.

Q: What helps you stay healthy?

Pilates, travel, meditation, parent-child activities.

Q: Any books or TV series you would like to share?

《The truman show》.

转型之星齐博的故事：Transformation Star – Qi Bo ’s Story:

齐博在寿险行业工作超过10年，现在于河北分公司非车险部担任健康险业务经理。齐博坚定推动转型创新，带领河北分公司累计完成健康险保费2149万元，在保费规模和达成率系统内排名第一。他全年组织多场内部及对外培训，大力提升和培养讲师的授课能力，持续迎接市场的挑战和证明安盛的价值。

Q: 获得2021安盛之星是什么感受呢？

首先感谢总分公司领导给予这样一个机会，增加了我继续转型的动力。转型之路很难，因为各地区的情况不一样，所有的经验都无法借鉴，只能摸着石头过河；转型之路很苦，因为没有成功之前，来自外界的都是压力，只能自己默默去承受；转型之路很飒，因为成功后大家觉得你身上都是光环，而背后的故事只有自己知道。但是无论转型如何，这条道我们都要坚持不懈的勇敢走下去，没有退路可言。

Q:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？

研讨问题的时候，可以和领导据理力争，但是一旦商议好的事情，即使和自己的想法不合，也要不打折扣的执行下去。因为既然当时认同了，那就是有打动我的道理。压力大了，自己泡杯茶，默默的待上一下午，一切迎刃而解。出去讲课，大家都亲切的叫我齐博士，我的自信源泉就是来自于渠道对我的认可，销售团队对我服务能力的认可。

Q: 可以分享最近在看的一本书、一部电影或一部剧吗？

《亮剑》，包含日常管理、沟通上级和下级、团队文化建设，在剧集中都能多多少少找到答案。

齐博

With experiences of working in the life insurance industry for more than 10 years, Qi Bo currently works as Non-motor Department Health Insurance Business Manager in the Hebei Branch. Qi has been leading transformation and innovation in accordance with AXA’s spirit of the contract. He led the Hebei branch to complete the health insurance premiums of RMB21.49 million, ranking first in the premium scale system and achievement rate system. Throughout the year, he also held many internal and external training sessions to improve and cultivate the lecturers’ teaching skills. He continues to meet different challenges of the market while demonstrating the value of AXA.

Q: How do you feel about winning the AXA Star Award?

First of all, thanks to HQ for giving such an opportunity, which only increases my motivation for continued transformation.The road to transformation is difficult, because the situation across regions varies, and experiences are not necessarily universally applicable but can only be used as guides;The road to transformation is very bitter, as one must withstand external pressure silently before the project is proven successful;The road to transformation is melancholy, because even after you find success and receive recognition, only you know the effort it took to get here.But no matter how this transformation is, we must go down with unremitting bravery without retreat.

Q: What helps you stay healthy?

You can argue for your own ideas initially, but once you’ve reached a consensus, even if it wasn’t your desired choice, you have to do it thoroughly since that was the agreement. When the pressure gets big, I make myself a cup of tea and spend an afternoon by myself and the issues will slowly resolve themselves. When I go out to teach classes, everyone calls me Professor Qi, and this recognition from the retail team is a source of confidence for me.

Q: Any books or TV series you would like to share?

《Drawing Sword》，a TV series that provides insights on everyday management, internal communications, team culture building and various other tidibits.

亲爱的安盛天平同事，

春回大地，万物复苏，安盛天平的伙伴们也早已投入到开门红的热潮之中。1月31日，2023年一季度全员大会在瑞明职场召开，我们共同回顾了在2022年取得的成绩，展望了2023年的发展前景，公司上下一心，更坚定地走在“高质量、多元化发展，并不断提升盈利能力”的正确战略道路上。

在全体同仁的辛勤努力下，2022年公司各项转型工作都取得了前所未有的成果和突破——整体保费增速达2%，机构非车保费占比达到22%，实现了“双轮驱动”的稳健增长模式；机构通过提升基础管理和渠道经营能力，不断向精细化管理迈进；车险业务保持韧性，商业险、零售险和健康险增速高于市场平均水平。与此同时，公司在提升车险定价、核保能力，布局新能源车，发力员福业务，完善非车系统和技术能力，强化消保工作，践行ESG等多方面都取得了不错的成绩。

随着疫情防控政策的放开，2023年既是机遇也是挑战，我们有理由对在中国市场的可持续增长有更大的期许和信心。而在更加激烈的竞争格局下，只有不断提升自身实力，才能决胜长期发展。

立春前后，我踏上了一系列巡访之旅，从天府之国的成都，到首都北京，再到齐鲁大地的济南，行程涵盖监管机构拜访、合作伙伴会谈、直销中心、电服中心及各地分支机构，在地管理团队和一线伙伴亲切交流座谈，期待大家以更旺盛的斗志，更发奋的姿态和更充沛的干劲，追求高质量的发展，实现盈利性的增长。

能者达人所不达，智者达人所未见。2023，使命必达！

Dear AXA colleagues,

With the return of spring, we at AXA Tianping have thrown ourselves into the year with renewed vitality and vigor. On January 31, our Q1 Townhall took place at the Ruiming office, where we took the opportunity to review our achievements in 2022 and look ahead to 2023. We unite as a company to achieve “high-quality, diversified development and continuous improvement of profitability”.

Thanks to the hard work of all colleagues, in 2022, the company has achieved unprecedented results and breakthroughs in various transformation tasks –
the growth rate of overall premiums reached 2% and the proportion of institutional non-motor insurance premiums reached 22%, demonstrating the steady growth of our “dual-engine” model. Additionally, we are constantly refining our management by improving channel operation capabilities; Our auto insurance business remains resilient, and the growth rates of commercial insurance, retail insurance and health insurance are higher than the market average. At the same time, the company has achieved good results in improving auto insurance pricing and underwriting capabilities, deploying new energy vehicles, developing employee welfare, improving non-vehicle systems and technical capabilities, strengthening consumer protection work, and practicing ESG.

With the liberalization of epidemic prevention and control policies, 2023 presents both opportunity and challenge. We have greater expectations and confidence in the sustainable growth in the Chinese market. Yet in a more competitive landscape, only by continuously improving our strengths can we win in the long run.

Earlier this spring, I embarked on a tour, from Chengdu, the land of abundance, to Beijing, the capital, and then to Jinan, the land of Qilu. The local management team and front-line partners had a cordial discussion. We look forward to our collective continued pursuit of high-quality development and achievements in profitable growth accompanied by a vigorous fighting spirit, can-do attitude and vivacious energy.

Let’s achieve all we can in 2023!

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安盛天平首席执行官 左伟豪

CEO of AXA Tianping Kevin Chor

亲爱的安盛天平同事，

春回大地，万物复苏，安盛天平的伙伴们也早已投入到开门红的热潮之中。1月31日，2023年一季度全员大会在瑞明职场召开，我们共同回顾了在2022年取得的成绩，展望了2023年的发展前景，公司上下一心，更坚定地走在“高质量、多元化发展，并不断提升盈利能力”的正确战略道路上。

在全体同仁的辛勤努力下，2022年公司各项转型工作都取得了前所未有的成果和突破——整体保费增速达2%，机构非车保费占比达到22%，实现了“双轮驱动”的稳健增长模式；机构通过提升基础管理和渠道经营能力，不断向精细化管理迈进；车险业务保持韧性，商业险、零售险和健康险增速高于市场平均水平。与此同时，公司在提升车险定价、核保能力，布局新能源车，发力员福业务，完善非车系统和技术能力，强化消保工作，践行ESG等多方面都取得了不错的成绩。

随着疫情防控政策的放开，2023年既是机遇也是挑战，我们有理由对在中国市场的可持续增长有更大的期许和信心。而在更加激烈的竞争格局下，只有不断提升自身实力，才能决胜长期发展。

立春前后，我踏上了一系列巡访之旅，从天府之国的成都，到首都北京，再到齐鲁大地的济南，行程涵盖监管机构拜访、合作伙伴会谈、直销中心、电服中心及各地分支机构，在地管理团队和一线伙伴亲切交流座谈，期待大家以更旺盛的斗志，更发奋的姿态和更充沛的干劲，追求高质量的发展，实现盈利性的增长。

能者达人所不达，智者达人所未见。2023，使命必达！

Dear AXA colleagues,

With the return of spring, we at AXA Tianping have thrown ourselves into the year with renewed vitality and vigor. On January 31, our Q1 Townhall took place at the Ruiming office, where we took the opportunity to review our achievements in 2022 and look ahead to 2023. We unite as a company to achieve “high-quality, diversified development and continuous improvement of profitability”.

Thanks to the hard work of all colleagues, in 2022, the company has achieved unprecedented results and breakthroughs in various transformation tasks –
the growth rate of overall premiums reached 2% and the proportion of institutional non-motor insurance premiums reached 22%, demonstrating the steady growth of our “dual-engine” model. Additionally, we are constantly refining our management by improving channel operation capabilities; Our auto insurance business remains resilient, and the growth rates of commercial insurance, retail insurance and health insurance are higher than the market average. At the same time, the company has achieved good results in improving auto insurance pricing and underwriting capabilities, deploying new energy vehicles, developing employee welfare, improving non-vehicle systems and technical capabilities, strengthening consumer protection work, and practicing ESG.

With the liberalization of epidemic prevention and control policies, 2023 presents both opportunity and challenge. We have greater expectations and confidence in the sustainable growth in the Chinese market. Yet in a more competitive landscape, only by continuously improving our strengths can we win in the long run.

Earlier this spring, I embarked on a tour, from Chengdu, the land of abundance, to Beijing, the capital, and then to Jinan, the land of Qilu. The local management team and front-line partners had a cordial discussion. We look forward to our collective continued pursuit of high-quality development and achievements in profitable growth accompanied by a vigorous fighting spirit, can-do attitude and vivacious energy.

Let’s achieve all we can in 2023!

---

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安盛天平首席执行官 左伟豪

CEO of AXA Tianping Kevin Chor

2023年一季度员工大会成功举办   

AXA Tianping ushers in new year with strong start at Q1 Townhall

1月31日，2023年一季度全员大会在瑞明职场召开。此次会议举行于春节假期后的第一周，借此机会我与现场参会的安盛天平管理团队向总公司各部门，以及在线的全国各分支机构和中心的同事们致以新春的问候与祝福，希望与各位在辞旧迎新之际，共商新一年的发展大计。

首先回顾一下公司在2022年所取得的成绩。面对疫情的反复和市场的不确定性，我们的各项转型工作都获取了前所未有的成果和突破，体现了我们正坚定地走在“高质量、多元化发展，并不断提升盈利能力”的正确战略道路上。

2022年，安盛业务在渠道同类产品占比显著提升：在明亚，安盛整体及同类财险公司排名均为第1；在大童，整体第4，同类财险公司第1；在泛华整体第6，同类财险公司第4；在华康，整体第4，同类财险公司第2。

正如首席财务官Pierre LAUR提到，2022年虽有疫情挑战，但势头良好。2023年的目标是所有业务条线均实现正增长，车险受新能源业务驱动，目标重回正增长，并持续注重利润优化；零售业务稳步增长，维持驾乘意外险高叠加率，以实现强劲盈利目标；商业险和健康险受机构转型驱动，目标增速将继续高于市场平均水平。

展望2023，我们年度整体业务增长目标为7%。在业务方面，我们将继续保持健康险、商业险和车险在国内市场的竞争优势。通过留出更多资源发力新能源车险业务，安盛将进一步夯实业务品质的精细化管理；抓好业务节奏，弹性投放资源，以及推动新能源业务有效落地。商业险将注重产品策略和业务模式，加强销售管理，提升三级机构业务能力，继续机构分级经营。

安盛也同时会提升运营效率，提升和监管规制的建设，继续完善优化消费者保护的机制。公司将严格遵循银保监会及其他政府机构发布的网络及数据安全、个人信息保护、消费者权益保护等方面的相关制度，及时建立健全内控合规自评机制，加强对内控合规方面的监督。

最后，在安盛天平，保护消费者权益是每一位员工的责任，在去年建立消保专员管理体制，落实“一把手”工程，设立消保事务委员会，印发消保管理办法等举措的基础上，今年将建设消保/投诉管理系统，全面梳理完善投诉管理体系，组织开展覆盖全司的消费者权益保护活动。

追求实现高质量的发展，实现盈利性的增长是我们始终追求的目标。2023年，让我们齐力同心，万众一心，使命必达！

On January 31, the 2023 First Quarter General Meeting was held at the Ruiming office. This meeting was held in the first week after the Spring Festival holidays. Together with the management team, we would like to take this opportunity to extend our festival greetings to all HQ departments and to our colleagues in all branches and centers across the country. As we embrace “out with the old, in with the new”, we hope to share our development plans for the new year with all of you.

Let’s start by looking back at what we have achieved in 2022. Despite market uncertainties and COVID, our transformation work has achieved unprecedented results and breakthroughs have been achieved across various transformation tasks, which shows that we are firmly on the correct strategic path of “high-quality, diversified development and continuous improvement of profitability”.

In 2022, the market shares of AXA products among our channels increased significantly. With Minya, AXA ranks No. 1 overall and among P&C peers; with Datong, we rank No. 4 overall and the first among P&C peers; with Fanhua, we rank No. 6 overall and among P&C peers; with Huakang, we rank No. 4 overall and second among P&C peers.

As mentioned by Chief Financial Officer Pierre LAUR, despite challenges of brought by the pandemic in 2022, we maintained good momentum. The goal for 2023 is to achieve positive growth in all business lines. Driven by our NEV product line, we aim to return auto insurance to positive growth and continue to focus on profit optimization. Retail business grows steadily and maintains high synergy with driving accident insurance to achieve strong profit targets. Commercial insurance and health insurance are driven by our organization-wide transformation, with a target growth rate maintained at higher than market average.

Looking ahead to 2023, our annual overall business growth target is 7%. We will continue to maintain our competitive advantages in health, commercial and motor insurance in the domestic market. By setting aside more resources for the NEV insurance business, AXA will further refine its management model, adopt a disciplined growth approach, flexibly invest resources in the business and promote the effective implementation of the NEV insurance line. Commercial insurance will focus on developing product strategies and business models. We will strengthen sales management, improve the business capabilities of sub-branches and continue to operate at different levels.

At the same time, AXA will continue to improve operational efficiency and complaint management system and improve consumer rights protections . The company will strictly follow the relevant regulations on network and data security, personal information protection, and consumer rights protection issued by the China Banking and Insurance Regulatory Commission and other government agencies, while establishing and improving our internal control compliance self-assessment mechanism in a timely manner, and strengthening internal compliance supervision.

At AXA Tianping, protecting consumer rights and interests is the responsibility of every employee. In 2022, we established a consumer protection commissioner management system, we have designated responsibilities, established a consumer protection affairs committee, and issued of consumer protection management measures. This year we will build a consumer protection and complaint management system, comprehensively sort out and improve our complaint management mechanism, and organize consumer rights protection activities across the entire company.

Here at AXA Tianping, we have always pursued high-quality development and profitable growth. In 2023, let us keep working together, unite as one, and achieve our mission!

左总赴分支机构及中心巡视视察 

CEO tours local branches and centers

一年之计在于春，2023年立春前后，公司首席执行官左伟豪先生从二月二号开启了一系列视察巡访之旅，从天府之国的成都，到首都北京，再到齐鲁大地的济南，行程涵盖监管机构拜访、合作伙伴会谈、直销中心、电服中心及各地分支机构视察等等，与在地管理团队和一线伙伴亲切交流、分享经验，共同展望未来发展前景。

第一站 成都

左总在首席理赔和客服官阳勇的陪同下拜访了四川银保监局，双方就安盛天平发展战略及经营管理情况，四川产险监管、行业信息等事项进行了沟通交流。之后，左总与四川分公司代理人团队、非车重点合作伙伴，交流了经营管理的心得，在听取了四川分公司的工作汇报后，他对2023年的重点工作领域及方向做出指示。四川分公司全体同仁备受鼓舞，坚定了贯彻总公司战略部署，加快非车业务发展的决心，并对稳步发展车险，优化成本，转型求盛充满信心。

在受邀出席的成都直销在线中心2022年度销售系列荣誉颁奖仪式上，左总对新一年提出期望：重视消保，为客户提供更优质的服务；全力突破，再创新高；关怀员工，提升员工感受度。

在视察指导成都电服/作业中心工作的过程中，左总听取了中心关于团队建设，新能源车险、健康险理赔作业，消保合规建设等重点项目的汇报，并就理赔客服工作提出两点希冀：如何通过优质服务向客户讲好理赔故事；如何通过良好的部门协作向业务线、机构端讲好理赔故事。

左总视察四川分公司

第二站 北京

在执行副总裁周连成、首席转型官李俊豪、总经理办公室负责人戴思远的陪同下，左总来到北京分公司视察，听取了分公司总经理唐乃秋的工作汇报。北京分公司2022年取得多项进步，全险种同比增速284%。左总来到了北分公司，肯定了整体的发展，并对2023年提出希望与要求，并表达对每一位员工应当承担的责任和未来发展的期许。

左总视察北京分公司

第三站 济南

左总一行来到泉城济南，山东分公司总经理毕玉泉及管理团队汇报了山东分公司的成长历程与发展规划，以及山分近年在车险和非车险的经营管理特点与得失，2023年度销售规划等内容。左总鼓励山东分公司继续实现高质量发展，并加快发展非车险业务。山分管理团队陪同左总走访了车险合作伙伴爱程团队，以及非车险合作伙伴山东圣安保险销售有限公司。双方就渠道业务发展、当前保险营销模式，未来业务布局等方面进行了深入交流。左总赞赏合作伙伴主动把握市场变动机遇、积极向客户提供贴心服务的经营策略，展现了先进的保险营销和管理理念。当天中午，左总一行专程参加山东落地中心的午间分享会，听取了中心负责人李乐的汇报与介绍。左总对中心提出三点期望：落实总部消保工作要求，进一步提升客户满意度；落实总部非车险转型发展策略，尝试新突破；鼓励创新，做有特色的中心项目。

左总视察山东分公司

此次巡回视察为分支机构/中心的高质量发展导航定向，也让一线同仁备受鼓舞。相信在总公司管理团队的领导下，各分支机构/中心一定能够坚决执行总公司的战略部署，以更旺盛的斗志，更发奋的姿态和更充沛的干劲，追求高质量的发展，实现盈利性的增长。

A good start in the spring brings good tidings for the year. At the beginning of spring in 2023, AXA Tianping Chief Executive Officer Kevin Chor began touring the country to visit sales centers and local branches. He visited Chendu, Beijing, Jinan and other places to meet and exchange experiences with local management and partners, and to chart the 2023 growth prospectus together.

First stop, Chengdu

Accompanied by Chief CS officer Yang Tong, Kevin visited the Sichuan Banking and Insurance Regulatory Bureau and AXA’s Sichuan branch to discuss AXA Tianping’s development strategy and goals. Afterwards, Kevin exchanged operation and management insights with the Sichuan branch managerns and non-vehicle line key partners. After listening to their work report, he gave instructions on the key work areas and directions for 2023. All colleagues in the Sichuan Branch were encouraged to strengthen their determination to implement HQ’s strategic plan and accelerate the development of the non-vehicle business, steadily develop auto insurance, optimize costs and transform for prosperity.

At the award ceremony of the 2022 annual sales series honor of Chengdu Direct Sales Center, Kevin raised expectations for the new year: prioritizing consumer insurance and providing better services to customers; making breakthroughs to reach new heights; and caring for employees.

In the process of inspecting and guiding the work of Chengdu E-Service/Operation Center, Kevin was given a report on team building, new energy auto insurance, health insurance claims operation, consumer insurance compliance construction and other key projects, putting forward two goals for customer service – to improve the storytelling of insurance through quality customer service and through department coordination.

Second stop, Beijing

Accompanied by EVP Liancheng Zhou and chief transformation office Li Junhao, Kevin came to the Beijing branch and heard about their number of improvements in 2022 from branch manager Tang Naiqiu. The brand achieved a YoY growth rate of 284% in total for all insurance lines. Kevin visited the branch and affirmed its achievements, put forward hopes and goals for 2023, and expressed his wishes for the team’s responsibilities and future development.

Last stop, Jinan

Having arrived in Jinan, Shangdong branch manager Bi Yuquan and his management team reported on the branch’s long-term development plans and their recent wins and losses in auto and non-auto insurance as well as retail plans for 2023. Kevin encouraged the Shandong branch to continue to strive for high-quality development and accelerate the development of non-motor insurance business.

The Shandong management team accompanied Kevin to visit their auto insurance partner Aicheng and their non-auto insurance partner Sheng An to conduct in-depth exchanges on channel development and the current insurance marketing model. Kevin praised the business strategy of actively seizing market opportunities amid changes and actively providing customers with considerate services, demonstrating advanced insurance marketing and management concepts. The delegation also stopped by the Shandong landing center where manager Li Le gave a report. Kevin hoped that the team would continue to realize the needs of HQ, to increase customer satisfaction and to realize the transformation of non-auto insurance through meaningful projects and products.

This tour helped inform the high-quality development of branches and service centers and encouraged front-line colleagues. Under the leadership of the management team at the head office, each branch and center will be able to resolutely implement the overall strategy, pursue high-quality development and achieve profitability with a vigorous spirit and attitude.

首发《可持续发展报告》，与利益相关方共同关注关键议题

AXA Tianping Addresses Critical Issues that Matter to the Company and to Its Stakeholders through Its First Sustainability Report

作为一家坚定恪守其社会承诺的负责任保险企业，安盛天平积极响应政府双碳目标号召，为保障人民、企业和社会利益贡献保险力量。我们希望通过与利益相关方持续沟通对可持续发展的理念以及战略，来实现业务向善，保险向善。

2022年4月，安盛天平成立了以CEO为首的ESG工作委员会，综合自身发展实际、集团可持续发展战略以及绿色金融政策方针，制定了可持续发展的行动框架，明确围绕绿色低碳、普惠金融与社会责任、人才赋能、数字化创新与合规治理等四大核心议题部署规划、开展行动，并通过每年的可持续发展报告沟通相关举措与进展，以此优化公司可持续发展实践，促进与各利益相关方的沟通和协作。

在此背景下，安盛天平非常自豪能够发布公司第一份可持续发展报告。通过该报告，我们致力于与利益相关方一同关注并解决与公司业务发展至关重要的议题。欢迎大家扫描以下二维码了解更多信息：

As a responsible insurer that puts its societal commitments at heart, AXA Tianping is dedicated to helping government reach the dual carbon goals and protect the interests of people, enterprises and society. We aspire to share our understanding and strategies on sustainable development with all walks of life and demonstrate that our business can be a force for good.

In April 2022, AXA Tianping established an ESG working committee headed by the CEO, and formulated an action framework for sustainable development based on realistic goals, finetuning the group’s sustainable development strategy, and green financial policy guidelines to focus on low-carbon sustainability through four core areas of inclusive finance and social responsibility, talent empowerment, digital innovation and compliance governance. With extensive planning, and communications of relevant measures and progress through the annual sustainable development report, the group will optimize the company’s sustainable development practices, and promote communication and collaboration with various stakeholders.

In this context, AXA Tianping is proud to have released the company’s first sustainability report through which we address critical issues that matter not only to our business, but also to our stakeholders. Scan the below QR code to learn more.

2023年安盛天平第一次消保工作会议

AXA Tianping Hosts first Consumer Protection Work Conference in 2023

为切实做好全司2022年消保监管评价工作，为2023年消保机制体制建设工作的开展打好基础，安盛天平第一次全辖消保工作会议于1月12日召开。安盛天平首席执行官左伟豪、首席理赔和客服官阳勇、总公司相关领导、各分公司负责人及全司消保专员参加了会议。

会议首先由左总对消保工作进行指示，作为安盛天平消保工作的第一责任人，左总强调了在当前市场竞争压力现状下，消保、客户满意是我司提升竞争力的重要指标，总部管理层、各部门、各分支机构都要重视消保工作，投入足够的公司资源。要保证数据的严谨和真实性，也希望在自评过程中积极挖掘更高效的工作流程。阳总则要求各机构负责人要亲自严格把关消保自评工作，保证提交材料的准确、有效、全面。并建议各机构与当地监管保持密切的沟通交流，跟进监管的工作方向，提升消保管理水平。对于那些消保评价差，给公司带来严重不良后果的机构，责任人将会受到严厉处罚。

之后，总公司客户服务部对2022年的消保监管评价工作进行了部署和指导，将消保评价的重要性和总公司的消保评价工作安排进行了阐述，对各地的消保评价工作要点进行分析，提醒机构要避免上年评价中出现的问题。会议的最后部分，客服部对银保监会新近下发的《银行保险机构消费者权益保护管理办法》（委员会令2022年第9号）进行了文件解读，阐明了此管理办法的重要程度，对文件的新要求、新特点进行概括，分析了办法的主要内容，提醒各机构、各业务部门认真学习文件内容，做好制度要求的差距分析，制定落实文件要求的行动计划，切实做好消费者权益保护工作。

AXA Tianping’s first consumer protection work conference was held on January 12 to evaluate the company’s consumer protection supervision and evaluation work in 2022, and to lay a solid foundation for the construction of the consumer protection mechanism and system in 2023. Kevin Chor, CEO of AXA Tianping, Yang Yong, Chief Claims and Customer Service Officer, relevant HQ executives, branch heads and the company’s consumer protection specialists all attended the meeting.

At the meeting, Mr. Chor gave guidelines on consumer protection. As the primary person in charge of AXA Tianping’s consumer protection work, Mr. Chor emphasized that under the current pressure of market competition, consumer protection and customer satisfaction are the key to maintaining competitiveness. HQ, management departments and all branches must pay attention to consumer protection work and sufficiently invest company resources. Beyond ensuring the rigor and authenticity of data, more efficient workflows during the self-assessment process need to be explored. Yang requested that the head of each institution personally and strictly supervise the self-assessment of consumer protection to ensure the accuracy, validity and comprehensiveness of the submitted materials. He also suggested that each department and organization should maintain close communication with local regulatory agencies to follow up on the direction of supervision and improve the level of consumer protection management. Organizations with a poor consumer protection evaluation will bring serious adverse consequences to the company, and the person responsible will be severely punished.

Afterwards, HQ’s customer service department reported on the consumer protection supervision and evaluation work in 2022, expounding the importance of consumer protection evaluation, and explained the importance of conducting analysis to avoid similar problems that appeared in the previous year’s evaluation. Finally, the customer service department interpreted the Central Committee’s “Administrative Measures for the Protection of Consumer Rights and Interests of Banking and Insurance Institutions” recently issued by the China Banking and Insurance Regulatory Commission, and clarified the importance of this management method, summarizing the new requirements and new features of the document, analyzing the main content of the measures, reminding all institutions and business departments to study the contents of the document carefully, analyze the gaps in the system requirements, formulate an action plan to implement the requirements of the document, and effectively protect the rights and interests of consumers. conservation work.

安盛天平助力促进普惠保险高质量发展

AXA Tianping supports high-quality development of inclusive insurance

历经两年研究合作后，安盛天平联同安盛研究基金以及安盛新兴客户事业部与中国人民大学中国普惠金融研究院（CAFI）在正式发布《在不确定性中构建家庭金融健康——中国中低收入家庭财务日记研究》，报告中呈现了上海市、陕西宜君县、湖南平江县等地的187户代表性中低收入城乡家庭两年来的财务收支状况，以及他们所反映的真实财务需求以及金融服务使用方面存在的问题。

作为集团可持续发展战略的核心，普惠金融一直是安盛在中国乃至全球范围内关注的焦点。《报告》提供了对中国中低收入家庭风险管理与保障缺口的数据洞察，显示28%的受访家庭因受疫情影响面临较大的财务压力，还显示仅有极少数家庭擅于通过使用金融服务来进行风险管理。通过定性定量的调研分析，《报告》能够帮助安盛天平深刻理解中低收入家庭的财务状况、收支变化和金融需求，从而更好地设计多元化保障产品与服务；并为政策制定者提供参考，助力普惠保险的高质量发展。

未来，安盛天平将继续从人民群众的切身需求出发，深入洞察客户消费行为的发展趋势，积极推动多元产品布局发展，深化经代渠道经营，探索新型数字化营销模式，为广大人民群众和市场主体提供优质的普惠保险产品和服务，努力改善弱势群体民生、推动社会繁荣发展，为促进普惠保险高质量发展做出贡献。

After two years of close cooperation, AXA Tianping, AXA Research Fund, AXA Emerging Customers and the Chinese Academy of Financial Inclusion (CAFI) of Renmin University officially released “Building Family Financial Health amid Uncertainty—— A Study on the Financial Diaries of Low- and Middle-Income Families in China”, revealing how low- and middle-income households in urban and rural areas in Shanghai, Yijun County of Shaanxi, Pingjiang County of Hunan and more cope with challenges in accessing financial services. with risks and concerns such as huge medical expenses, yet they lack suitable insurance product allocation.

Inclusive finance, as one of the pillars of Group’s sustainability strategy, has always been key to AXA in China and across the world. Findings indicated that 28% of interviewed families felt severe financial pressure from the pandemic, and further revealed that only a small amount of these families actively accessed financial institutions for assistance. Armed with insights from this report, AXA Tianping is enabled to understand better the financial status of low- and middle-income urban and rural families as well as their financial needs and issues with access to financial services so as to propose more tailor-made protection solution and services as well as influence policy-makers when making policies.

Moving forward, AXA Tianping is committed to cultivating customers’ trust in insurance services, actively promoting the development of diversified product, continuing to deepen collaboration with channel partners, and exploring new digital marketing models to provide the general public and institutions with high-quality inclusive insurance products and services. AXA strives to improve the livelihood of disadvantaged groups, promote social prosperity and development, and contribute to the high-quality development of inclusive insurance.

四喜临门，为2023带来好意头

AXA starts 2023 strong with 4 awards

开年伊始，安盛天平连获四项荣誉，为2023年带来好意头。

1月初，第九届m360奖结果揭晓，安盛天平“100个中国自信家庭”品牌营销活动从众多实战案例中脱颖而出，荣获金融保险类唯一的营销创新奖金奖。m360奖是营销及传播领域的权威性奖项，具有高度的专业性与影响力，引领行业先锋，旨在以实效角逐现在，用前瞻共赢未来。安盛天平此番能一举摘得这一重量级行业大奖，彰显出行业对安盛天平品牌营销工作的高度认同。

营销创新奖金奖

1月18日，第三届今日保中国保险白象榜揭晓，安盛天平卓越馨选医疗保险荣膺“年度健康险保险推荐产品”。作为一款品价比出色的中端医疗保险产品，卓越馨选通过不同组合，可以出色应对客户的差异化保障需求。安盛天平卓越馨选医疗保险涵盖三项必选保障责任：一般住院医疗保险金、重大疾病住院医疗保险金、重大疾病住院津贴。

年度健康险保险推荐产品

2023年1月19日，由中国互联网新闻中心主办的“中国网2022年度第五届中国鼎保险业优秀案例征集活动”结果正式揭晓，安盛天平卓越馨选医疗保险再获殊荣，凭借零免赔、保障全面和设计灵活等多重优势，以及通过贴心实用的全旅程健康服务，为客户带来更快捷、高效、精准的治疗路径和服务体验，从40余家保险业机构的近70个案例中脱颖而出，获评“年度优秀健康险产品案例”。

年度优秀健康险产品案例

2月23日，由上海证券报主办的2023上证财富管理峰会暨第十三届“金理财”奖颁奖典礼在陆家嘴上海金融信息大厦举行，安盛天平财产保险有限公司荣获“金理财”奖年度企业社会责任奖。

“金理财”奖评选是上海证券报推出的金融行业年度大型活动，凭借着对公开、公平、公正原则的严格执行和对金融行业发展规律的理解和尊重，“金理财”奖已走过十三载，并成为国内资产管理领域兼具公信力和影响力的权威奖项之一，在行业内具有较高的影响力、权威性和专业性。

年度企业社会责任奖

AXA Tiangping kicks off 2023 with a strong start, winning four awards in January alone.

The results of the 9^th M360 Awards were announced. AXA’s “100 Confident Chinese Families” marketing campaign has stood out and won the only Gold Award for Marketing Innovation in the financial and insurance category. The m360 Award is highly acclaimed in the field of marketing and communication. As a professional and influential pioneer in the industry, it aims to strive in the present with actual results and win in the future with foresight. Winning this important award demonstrates the industry’s recognition of AXA’s brand marketing work.

The 3^rd Insurance Today China Insurance White Elephant List was announced on January 18. AXA Tianping’s Comprehensive IP+OP was awarded “Recommended Health Insurance Product of the Year”. As a mid-end medical insurance product with a great price-performance ratio, different combinations of Comprehensive IP+OP can effectively respond to customers’ different protection needs. AXA’s Comprehensive IP+OP covers three mandatory protection responsibilities: general hospitalization medical insurance, critical illness hospitalization medical insurance, and critical illness hospitalization allowance.

The China Internet Information Center held the “China.com 5th China Ding Insurance Industry Outstanding Case Collection Activity 2022” and the results were officially released on January 19, 2023. AXA’s Comprehensive IP+OP has won another award due to numerous advantages including being zero-deductible, providing comprehensive protection and flexible design, and offering thoughtful and practical health services. It continues to bring customers better treatment paths and service experiences with higher efficiency and accuracy. AXA has stood out from nearly 70 cases of more than 40 insurance institutions and won the “Excellent Case of Health Insurance Product of the Year”.

On February 23, the 2023 Shanghai Stock Exchange Wealth Management Summit and the 13th “Golden Wealth Management” Award Ceremony hosted by Shanghai Securities News was held in the Shanghai Financial Information Building in Lujiazui. AXA Tianping won the Corporate Social Responsibility Award. The “Golden Wealth Management” award is an annual large-scale event in the financial industry held by Shanghai Securities News. The Awards have been going strong for thirteen years under the guidance of its principles of openness, fairness and justice and the understanding and respect for the development laws of the finance industry. It is now a highly credible and authoritative award in the domestic asset management field.

微光成炬，凝成星河。祝大家新年快乐，阖家幸福！

Dear AXA colleagues,

In December, the prevention and control of the epidemic across the country entered a new stage. In this extraordinary period, please take care of yourselves and put your health first. Based on the “10 New Measures” to optimize the COVID-19 response, AXA has also introduced prevention and control policies to protect the safety and health of employees and ensure business sustainability. The company has implemented an employee rotation system at Shanghai headquarters and branches across the country, and encourages and supports employees to arrange shifts and work from home reasonably to reduce the risk of epidemic transmission by controlling the number of people in the workplace. We are adjusting business arrangements in a timely manner on the premise of protecting the physical and mental health of employees while ensuring uninterrupted customer service. Through our official WeChat public account, we are providing customers and partners with tips on epidemic prevention, and jointly building a health protective barrier.

There are two sides to everything. This new openness and coexistence with the pandemic will accelerate the return to a normal lifestyle, which means that many industries, including insurance, will usher in an opportunity for recovery. On December 19, the AXA Tianping 2023 Kick-off meeting was successfully held. Colleagues from headquarters management, various business lines and regions joined on-site and remotely, sounding the clarion call for a good start to 2023 and bringing the victory chapter of 2022 to a close. I hope that we can all concentrate our efforts, unite as one, and go all out to kick 2023 off to a good start.

We received a number of good news at the end of 2022, in which we won numerous awards, including the Golden Flag Award, China Advertising Marketing Award, Kincentric China Best Employer and Insurance Today’s “Top Ten Recommended Commercial Health Insurance Products”. These awards are a testament to AXA Tianping’s sincere commitment to the Chinese market, our commitment to creating long-term value for our customers, and our brand mission of  “Act for human progress by protecting what matters”.

As 2022 wraps up, while continuing to face the still complex and ever-changing market competition and external environment, let us unite as one, work together with headquarters and our branches to get off to a good start and begin a wonderful 2023.

I wish you all a happy new year and happy holidays with your family!

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安盛天平首席执行官 左伟豪

CEO of AXA Tianping Kevin Chor