Author: 陆俊融

安盛之星

AXA Stars

在2023年度安盛之星的评选中，共有25位总部和机构同事脱颖而出，他们分别荣获客户之星、团结之星、勇敢之星、正直之星和转型之星。月刊将为这些同事专门开设“安盛之星”专栏，帮助大家进一步了解安盛人践行安盛价值观的故事。

本月我们将为大家分享客户之星——共享服务中心保单管理岗杨堃，团结之星——商业险事业部业务管理岗朱琳，转型之星——精算部精算师罗妍的故事。

25 employees from headquarters and branches have stood out at the end of the AXA Star Nomination, being awarded for embedding AXA values throughout their daily work. A special column has been created for us to know them better.

This month, we are delighted to share with you the stories of Ken YANG, the Star of Customers First; Jolin ZHU, Star of Integrity, and Emma LUO, Star of Transformation.

客户之星——杨堃

杨堃日常主要协助落实健康团险EB业务，并及时提供业务投保指引问题解答，定期与机构开展EB培训答疑会，全力配合公司向健康险转型的战略发展目标。

在2023年总部渠道零售险个人保全处理过程中，实际全年投诉件为0，赢得了客户的一致信任与好评。同年4月，对我司EMMA 3.0线上退保功能正式上线及后续项目的优化支持。积极参与意健险个险及零售险团险保全变更申请书修订，还能有效针对零售险续保功能验收支持及后续续保操作流程优化和续保功能的完善。

杨堃他坚信每一位员工的态度和品行都是公司价值观的具现化，在与公司客户联系期间，向客户传递公司“客户至上”的价值观理念，致力于提升客户的使用体验的沟通满意度，始终是其自身不变的追求。

Q1: 获得安盛之星是什么样的感受？

首先是惊喜，再者是激动，紧随而来的的是对领导、同事的感激之情，感谢各位一路的相伴支持，持续鼓舞、激励着我前行。此次荣获此殊荣，不仅是自身过往工作的一种审视和肯定，更是对未来发展的坚定和期许。相信在安盛这个大家庭中，大家都能互相扶持，贡献各自的光和热，面对市场的挑战乘风破浪，迎难而上。

Q2: 平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？

除了平时和他人的活动与分享，我投入了不少的时间用于去了解自身，去知会自身的需求，洞悉自己的缺陷和不足，尝试和自我沟通：随身备一本小册子，记录自己有感而发；聆听音乐，去寻找使灵魂共鸣的曲风；通过视听去品鉴一部作品，置身于其中，尝试以主人公的视角去思考和理解。无论通过何种方式，不仅仅是以一个旁观者而是以第一人称去探寻，总能使我获得新的感受和体验。

Q3: 请分享最近在看的一本书、一部电影或一部剧。

《昭和64年》。其实距离品鉴完这部电影已经有一段时间了，但每每与他人分享时我都会拿出来。不少人会被影片的时长劝退，认为其叙事过于拖沓；而与我来看，整部影片用了大量的时间，由撕票这个主线，通过故事的穿插、人物心理的刻画，深刻描绘了处于昭和末年和平成之前这段黑暗时光各职业人物的挣扎和救赎，是时代背景的写实画，而故事只不过是一个载体。如果你也有兴趣，推荐各位去品鉴。

Customer First: Ken YANG

Ken YANG assists in implementing EB business of group health insurance, promptly answers questions about business insurance guidelines, regularly holds EB training and Q&A sessions with the organization, and fully cooperates with the company’s strategic development goal of transforming to health insurance.

In the process of handling individual insurance maintenance for retail in the headquarters in 2023, the actual number of complaints throughout the year was zero, winning unanimous trust and praise from customers. In April of the same year, our company officially launched the online surrender function of EMMA 3.0 and provided optimized support for subsequent projects. Actively participated in the revision of the application for maintenance changes of individual insurance and retail insurance group insurance, and effectively supported the acceptance of retail insurance renewal functions, optimized subsequent renewal operation processes, and improved renewal functions.

Ken YANG firmly believes that the attitude and character of every employee is the embodiment of the company’s values. He always transmits the value of “customer first” and strives to improve customer satisfaction and experience, which is his unchanged pursuit.

Q1: How does it feel knowing that you’ve been awarded as AXA Star?

First came the surprise, then excitement, followed by gratitude to my line manager and my colleagues. I feel grateful for their support in me, for continuously encouraging and motivating me to move forward. Winning this honor is not only a review and recognition of my past work, but also a firm belief and expectation for future development. I believe that in the big family of AXA, we can support each other, contribute our own light and heat, and face the challenges of the market bravely, rising to the challenge.

Q2: What are your habits to keep confident, healthy and positive?

Besides going extrovert and engaging in activities, I also spend a lot of time getting to know myself, understanding my weaknesses and deficiencies, and to communicate with myself. I always carry a small notebook to track my thoughts and feelings; I listen to music to find melodies that resonate with my soul; I appreciate a work through visual and auditory means, immersing myself in it and trying to think and understand from the perspective of the protagonist. Regardless of the methods used, not just as an observer but as a first-person explorer, I can always gain new feelings and experiences.

Q3: Please share with us a book, a movie or a theatre piece.

《Showa 64》. It’s actually been some time since I finished watching this movie, but I always bring it up when sharing with others. Many people are discouraged by its length, thinking that the narrative is too dragged out. However, from my perspective, the entire film spends a considerable amount of time, focusing on the main plot of kidnapping and murder, and through the intertwining of stories and the portrayal of characters’ psyches, it deeply depicts the struggles and redemption of people from various professions during the dark period between the end of the Showa era and the beginning of the Heisei era. It is a realistic portrayal of the backdrop of the times, and the story is merely a vehicle. If you’re interested, I recommend that you give it a try.

团结之星——朱琳

朱琳主要负责部门预算要求，逐月进行追踪，并对整体实施指标把控，将目标细化，使预算顺利达成。日常参与战略项目的支持，此外，积极协调部门事务的管理，秉持着团结部门一致，才能做到共同发展这一理念。

日常主动推进管理部门的业务，使其体系逐步完善；根据目标严格追踪管理坏账的清收并实施有效把控；做好各类战略项目的工作；妥善协调部门内外事宜，包括安排部门团建活动，提高部门间的凝聚力；自主善于通过多样性的合作、出色的决策、创新的想法和可持续的成功来寻求集体成功。

Q1: 获得安盛之星是什么样的感受？

能在安盛天平获得这一份殊荣非常荣幸及感恩所有，感谢领导和同事们对我的支持和信任，激励我在今后的工作中对自己更高标准更努力，在公司及部门的战略要求下，更大限度发挥自我价值。 

Q2: 平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？

周末在没有屋顶的地方大口吸氧，在自然中汲取能量，最佳状态迎接新一周的工作与生活。

 Q3: 请分享最近在看的一本书、一部电影或一部剧。

最近看了一部电影《人生遥控器》，主人公每天都有着忙碌的工作与生活的琐事，偶然得到了一个万能遥控器可以跳过自己不喜欢应付的时间，结果人生刷刷地快进到了终点，回头望才发现错过了许多最稀疏平常但却是最珍贵的时刻。享受每一个瞬间才是体会人生的意义，用心去感受工作与生活的每一刻。

Integrity: Jolin ZHU

Jolin ZHU is responsible for tracking departmental budget on a monthly basis, controlling the overall implementation indicators, refining the goals, and ensuring its smooth achievement. She routinely supports strategic projects, actively coordinates the management of departmental affairs, and holds the belief that only by maintaining unity within the department can common development be achieved.

On a daily basis, she actively promotes the operations of the management department to gradually improve its system; strictly tracks and manages the recovery of bad debts based on objectives and implements effective control; performs well in various strategic projects; properly coordinates matters both within and outside the department, including arranging team-building activities to enhance cohesion among departments; and is adept at seeking collective success through diverse cooperation, excellent decision-making, innovative ideas, and sustainable success.

Q1: How does it feel knowing that you’ve been awarded as AXA Star?

I am very grateful for this award, especially for the support and the trust coming from my line manager and my colleagues, which will act as a motivation to me to reach to higher standards. Under the strategic requirements of the company and the department, I will give full play to a greater extent.

Q2: What are your habits to keep confident, healthy and positive?

I love to take a breather at the rooftop during the weekend to take energy from the nature as a work balance.

Q3: Please share with us a book, a movie or a theatre piece.

Recently, I watched a movie called “Click”, where the main character has quite a busy work life. By chance, he got a universal remote control that can skip the time he doesn’t like to deal with. As a result, his life fast-forwarded to the end in a flash. Looking back, he found that he had missed many of the most ordinary but most precious moments. Enjoying every moment is the meaning of experiencing life and feeling every moment of work and life with heart.

转型之星——罗妍

罗妍负责每年的车险定价模型升级项目，担任项目经理一职，除了技术建模外还负责项目规划和管理，特别是与IT、核保定价及机构等多方的沟通工作，确保模型在IT系统的正确实施，以及业务的有效落地。

在2023年参与新能源车战略转型项目，对新能源车模型进行迭代升级，为新能源车业务筛选和成本管控提供更有力的工具。同年，搭建电销续保率模型和价格敏感度的模型，目前该模型已于2023年9月在十几家机构上线试点并于2024年2月在全国范围内上线推广，以支持机构提高续保保费充足度从而改善赔付成本。日常积极推动定价工具的转型和应用，如引入集团先进定价软件Akur8，逐步改进现有技术定价流程，提升建模的效率和准确度。

Q1: 获得安盛之星是什么样的感受？

获得安盛转型之星是我的骄傲和荣幸，感谢公司和领导对我的认可，也感谢团队对我的支持。未来也会更加有信心，努力让技术更多转化为生产力，帮助业务降本增效。

Q2: 平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？

平时喜欢在滨江骑行，一边听歌一边享受运动的乐趣，同时可以遇见美丽的景色和呼吸新鲜的空气，让自己保持健康和快乐。

 Q3: 请分享最近在看的一本书、一部电影或一部剧。

最近在看《乡土中国》，费老简短的文字对中国人的秉性、文化、思想、社会等不同领域关系做了一次深层次的研究，很多社会现象背后的原因都能在这本书里找到答案，深刻的历史注定我们和西方文化有很多不同。如果想更好的了解中国的国情和文化，推荐大家阅读这本书。

Transformation: Emma LUO

Emma LUO is responsible for upgrading motor pricing model on an annual basis as the project manager. In addition to technical modeling, she is also responsible for project planning and management, especially regarding cross-functional communications with IT, underwriting pricing and branches to ensure the precise implementation and the effective landing of the business.

In 2023, she participated in the NEV strategic transformation project, carried out iterative upgrading of its model, and provided more powerful tools for the screening and cost control of the new energy vehicle business. In the same year, she built the model of telesales renewal rate and price sensitivity. At present, this model has been launched for trial in more than a dozen branches since September 2023 and has been launched for nationwide promotion in February 2024 to support branches in improving the sufficiency of renewal premiums and thereby improving the compensation cost. In addition, she actively promoted the transformation and application of pricing tools on a daily basis, such as introducing the group’s advanced pricing software Akur8, gradually improving the existing technical pricing process, and enhancing the efficiency and accuracy of modeling.

Q1: How does it feel knowing that you’ve been awarded as AXA Star?

Pride, for most of the part. I am grateful for getting this recognition, and for getting the support from the team. I will also summon more confidence and strive to make technology more transformed into productivity to help the business reduce costs and increase efficiency.

Q2: What are your habits to keep confident, healthy and positive?

Usually I like cycling by the riverside, enjoying the fun of doing sports while listening to the music. At the same time, I can encounter beautiful scenery and breathe fresh air, keeping myself healthy and happy.

Q3: Please share with us a book, a movie or a theatre piece.

Recently, I have been reading “Rural China”. The concise words of Mr. Fei have conducted an in-depth study on the relationships in different fields such as the nature, culture, ideology, and society of the Chinese people. The reasons behind many social phenomena can all be found in this book. The profound history has doomed that we have many differences from Western culture. If you want to better understand China’s national conditions and culture, I recommend everyone to read this book.

亲爱的安盛天平同事，

人间四月，生机勃发，公司在海南博鳌组织了安盛新优医疗网络研学，邀请全国渠道伙伴共同见证“卓越馨选”2024版的全新面世。从赔付者到陪伴者，安盛天平不断拓展健康险的宽度与深度，持续整合国际新优医疗资源，以更好地为人民美好生活保驾护航。

一直以来，安盛天平致力于运用集团全球网络与资源，更好地服务中国市场。我们倾听客户心声，精心选择优质医疗资源、根据客户需求设计产品，确保产品迭代能够及时回应客户和渠道反馈，同时结合医疗改革与技术的现状；确保产品经营的可持续性，以切实保护客户利益。

在可持续发展方面，2023年可持续发展报告新鲜出炉，梳理回顾了过去一年公司在绿色低碳、普惠金融、人才赋能、数字化创新等核心议题方面的纵深推进，充分展示出安盛天平坚定不移的可持续发战略、庄严承诺与积极行动。

合规管理和系统风险管控是公司的经营之本。随着监管部门“长牙带刺”，集团标准愈加严格，提升全员合规与风险意识，确保制度健全和执行有效尤为重要。风险管理、合规法律、市场营销及公共事务部在培训发展团队的协助下开展跨部门培训，意在重申公司在风险管理、合规管理、市场营销管理等方面的制度要求，各部门、机构及联络人要严格执行，各司其职、守土有责。让我们携手同心，守护风险防线，夯实可持续发展基础。

In the vibrant tapestry of April, the season of rejuvenation where the prosperity and abundance unfurl, we proudly announce a study tour of our esteemed new medical network, “AXA New Quality Medical”, has been organized, nestled in the picturesque landscape of Bo’ao, Hainan and witnessed by our business partners and distributors in the unveiling of “AXA Comprehensive IPOP 2024”, a testament to our unwavering commitment to “Payer to Partner” strategy.

Leveraging global network and resources to better serve the Chinese market, AXA Tianping is steadfast to elevate our service. Attuned to the voice of our customers, we curate premium medical resources and craft products tailored to their needs, ensuring swift responsiveness to both our customers and distributors, navigating dynamic landscape of medical reform and technology. Our unwavering dedication to the product sustainability stands as a testament to our pledge to effectively safeguard the interests of our customers.

The recently unveiled 2023 Sustainable Development Report meticulously examines AXA Tianping’s strides in pivotal areas such as green operation, inclusive protection, people & talents, as well as digital innovation. This comprehensive overview serves as a testament to our steadfast dedication to sustainable development, underscored by our unwavering commitment and proactive endeavors.

Compliance management and systematic risk control serve as the bedrock of the company’s operation. As the oversight department heightens its scrutiny group’s standards becoming stricter, it is imperative to bolster compliance and risk awareness across all levels of workforce. This entails ensuring the robustness of the system and the efficacy of its implementation.

To achieve this, Risk management, legal & compliance, marketing & communications departments will collaborate on cross-departmental training, facilitated by our learning team. The goal is to reinforce our institutional requirements in risk, compliance, and marketing. It is essential for all to rigorously adhere to these guidelines, fulfil their and take ownership of their respective areas.

Let’s unite in safeguarding our risk defenses and fortifying the foundation for sustainable development.

---

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安盛天平首席执行官 左伟豪

CEO of AXA Tianping Kevin Chor

亲爱的安盛天平同事，

人间四月，生机勃发，公司在海南博鳌组织了安盛新优医疗网络研学，邀请全国渠道伙伴共同见证“卓越馨选”2024版的全新面世。从赔付者到陪伴者，安盛天平不断拓展健康险的宽度与深度，持续整合国际新优医疗资源，以更好地为人民美好生活保驾护航。

一直以来，安盛天平致力于运用集团全球网络与资源，更好地服务中国市场。我们倾听客户心声，精心选择优质医疗资源、根据客户需求设计产品，确保产品迭代能够及时回应客户和渠道反馈，同时结合医疗改革与技术的现状；确保产品经营的可持续性，以切实保护客户利益。

在可持续发展方面，2023年可持续发展报告新鲜出炉，梳理回顾了过去一年公司在绿色低碳、普惠金融、人才赋能、数字化创新等核心议题方面的纵深推进，充分展示出安盛天平坚定不移的可持续发战略、庄严承诺与积极行动。

合规管理和系统风险管控是公司的经营之本。随着监管部门“长牙带刺”，集团标准愈加严格，提升全员合规与风险意识，确保制度健全和执行有效尤为重要。风险管理、合规法律、市场营销及公共事务部在培训发展团队的协助下开展跨部门培训，意在重申公司在风险管理、合规管理、市场营销管理等方面的制度要求，各部门、机构及联络人要严格执行，各司其职、守土有责。让我们携手同心，守护风险防线，夯实可持续发展基础。

In the vibrant tapestry of April, the season of rejuvenation where the prosperity and abundance unfurl, we proudly announce a study tour of our esteemed new medical network, “AXA New Quality Medical”, has been organized, nestled in the picturesque landscape of Bo’ao, Hainan and witnessed by our business partners and distributors in the unveiling of “AXA Comprehensive IPOP 2024”, a testament to our unwavering commitment to “Payer to Partner” strategy.

Leveraging global network and resources to better serve the Chinese market, AXA Tianping is steadfast to elevate our service. Attuned to the voice of our customers, we curate premium medical resources and craft products tailored to their needs, ensuring swift responsiveness to both our customers and distributors, navigating dynamic landscape of medical reform and technology. Our unwavering dedication to the product sustainability stands as a testament to our pledge to effectively safeguard the interests of our customers.

The recently unveiled 2023 Sustainable Development Report meticulously examines AXA Tianping’s strides in pivotal areas such as green operation, inclusive protection, people & talents, as well as digital innovation. This comprehensive overview serves as a testament to our steadfast dedication to sustainable development, underscored by our unwavering commitment and proactive endeavors.

Compliance management and systematic risk control serve as the bedrock of the company’s operation. As the oversight department heightens its scrutiny group’s standards becoming stricter, it is imperative to bolster compliance and risk awareness across all levels of workforce. This entails ensuring the robustness of the system and the efficacy of its implementation.

To achieve this, Risk management, legal & compliance, marketing & communications departments will collaborate on cross-departmental training, facilitated by our learning team. The goal is to reinforce our institutional requirements in risk, compliance, and marketing. It is essential for all to rigorously adhere to these guidelines, fulfil their and take ownership of their respective areas.

Let’s unite in safeguarding our risk defenses and fortifying the foundation for sustainable development.

---

---

安盛天平首席执行官 左伟豪

CEO of AXA Tianping Kevin Chor

安盛天平博鳌研学之旅——新优医疗，馨护未来

AXA Tianping’ s Study Tour to Bo’Ao Coinciding with the Revealing of It’s Upgraded Product

2024年4月，安盛天平携手渠道伙伴和健康险销售精英来到海南博鳌乐城国际旅游医疗先行区，开启了一场新优医疗网络研学之旅。

本次活动由新优医疗网络观摩和卓越馨选2024版升级发布两部分组成。在4月19日上午的行程中，大家分批参观了博鳌超级医院、海南医学院第一附属医院乐城分院和博鳌乐城永不落幕国际创新药械展，切身体会了博鳌大健康生态圈的丰沛资源与活力风貌，见证了安盛持续整合国际新优医疗资源的努力；而下午的卓越馨选2024升级发布活动则围绕“馨”护家庭，品质升级这一主题展开，践行了安盛天平从赔付者到陪伴者，不断拓宽健康险宽度与深度的承诺。

“安盛与博鳌乐城的合作始于2022年，从初步探索到深度融合，我们见证了彼此的成长。博鳌乐城不仅是医疗旅游的先驱，更是健康产业的领航者。他们的前瞻性视角，和安盛天平的健康保障理念不谋而合。

在渠道伙伴的共同努力下，安盛在中高端医疗险市场拥有了近30万客户，并牢牢占据该赛道的领先地位。在卓越馨选2024升级中，我们将通过提供更全面的保障责任，整合优质的医疗资源，进一步深化保障使命。

感谢大家过去的支持和信任，我们将提供可持续且值得信任的健康险产品与服务，以高品质发展实现与渠道伙伴的长期共赢，成为你们开创事业、服务客户的坚实后盾。未来我们将与您携手前行，更好地服务万千中国家庭，共谱新章！”

4月19日卓越馨选医疗保险「2024版」产品发布会在博鳌乐城“永不落幕”国际创新药械展举行。

各位嘉宾就“新优医疗——健康发展新动能”展开深入探讨，并表示将共同努力进一步提升新优医疗成果的可及性和可支付性!

In April 2024, AXA Tianping, along with its distribution partners and sales elites in health insurance, arrived at the Hainan Boao Lecheng International Medical Tourism Pilot Zone to embark on a new and excellent medical network study tour.

This event consists of two parts: observation of the new and excellent medical network and the upgrade and release of AXA Comprehensive IPOP 2024. On the morning of April 19th, everyone visited the Boao Super Hospital, Lecheng Branch of the First Affiliated Hospital of Hainan Medical College, and the Boao Ledcheng International Innovative Drug and Device Exhibition in batches. They personally experienced the abundant resources and vibrant atmosphere of the Boao big health ecosystem, and witnessed AXA’s continuous efforts to integrate international new and excellent medical resources. In the afternoon, the upgrade and release activity of AXA Comprehensive IPOP 2024 focused on the theme of “caring for families and upgrading quality”, which fulfilled AXA Tianping’s commitment to constantly expand the breadth and depth of health insurance from compensation to accompaniment.

“The cooperation between AXA and Boao Ledcheng began in 2022. From initial exploration to deep integration, we have witnessed each other’s growth. Boao Ledcheng is not only a pioneer in medical tourism, but also a leader in the health industry. Their forward-looking perspective coincides with AXA Tianping’s strategy of health protection.”

Thanks to the joint efforts of our distribution partners, AXA has nearly 300,000 customers in the mid-to-high-end medical insurance market and firmly holds the leading position in this area. In the upgrade of AXA Comprehensive IPOP 2024, we will further deepen our commitment to protection by providing more comprehensive insurance coverage and integrating high-quality medical resources.

Thank you for your past support and trust. We will provide sustainable and trustworthy health insurance products and services and achieve long-term mutual benefits with our channel partners through high-quality development, becoming a solid support for you to start your business and serve your customers. In the future, we will work hand in hand with you to better serve thousands of Chinese families and write a new chapter together!”

On April 19th, the product launch ceremony for the “2024 Edition” of AXA Comprehensive IPOP Medical Insurance was held at the “Everlasting” International Innovative Drug and Medical Device Exhibition in Boao Ledcheng.

Guests had an in-depth discussion on the topic of “New and Excellent Medical Services – New Drivers for Healthy Development”, and expressed their commitment to working together to further improve the accessibility and affordability of new and excellent medical services!

安盛天平荣获第九届中国健康保险发展论坛“2024金魁奖-年度保险服务创新奖”

AXA Tianping Recognized as “Best Insurance Innovator” at the 9th China Health Insurance Development Forum

在2024年4月24、25日举办的第九届中国健康保险发展论坛上，安盛天平凭借“WE CARE 安盛好服务”健康保险服务体系建设获得年度保险服务创新奖——以专业、便捷、暖心为出发点，安盛天平将全流程一站式健康管理服务的流程和使用方法传递给客户，建立了客户认知，推动客户使用，充分发挥健康管理为客户服务的功能。

这份荣誉充分体现了行业对安盛天平全流程一站式健康管理服务的充分肯定。从客户价值和需求出发，“WE CARE安盛好服务”健康管理服务涵盖客户身体健康和心理健康解决方案，是安盛秉持以“客户优先”为核心价值观，逐步实现“从赔付者到陪伴者”的愿景，不断为客户提供全面的保障和健康解决方案的结果呈现。

此次评奖过程中，安盛天平对于心理健康保障的探索与思考引发了行业同仁的关注与认同。依托集团在心理健康领域的丰富资源——连续7年在全球16个国家和地区持续进行系统性心理健康调研，安盛天平将自身在心理健康保障方面的洞察与服务纳入全流程一站式健康管理服务的框架之中，致力于成为助力客户应对未知风险挑战，保障自信前行的合作伙伴。

作为中国健康保险发展趋势的交流平台，本届论坛以“数据驱动增长，跨界多元融合”为主题，邀请了来自120家大型保险公司的200多位企业高管和行业专家共同参与，在行业具有重要影响。

At the 9th China Health Insurance Development Forum held on April 24th and 25th, 2024, AXA Tianping was awarded the Best Insurance Innovator of the year thanks to “WE CARE AXA Good Service” system. Starting from professionalism, convenience, and warmth, AXA Tianping delivered the process and usage methods of the whole-process one-stop health management service to customers, established customer awareness, promoted customer usage, and fully utilized health management to serve customers.

This award has fully demonstrated the industry’s recognition of AXA Tianping’s holistic one-stop health management service. Starting from customer value and demand, the “WE CARE AXA Good Service” health management service covers solutions for customers’ physical and mental health. It is the result of AXA’s adherence to the core value of “customer priority”, gradually realizing the vision of “from payer to partner”, and continuously providing customers with comprehensive protection and health solutions.

As a communication platform for the development trends of China’s health insurance, this forum, themed with “Data Driving Growth, Cross-Border and Multi-Integration”, invited more than 200 executives and industry experts from 120 large insurance companies to participate, exerting significant influence on the industry.

2023安盛天平可持续发展报告

AXA Tianping 2023 Sustainability Report

2023年是ESG备受瞩目的一年，绿色金融这一宏大的篇章，被再次赋予国家战略的高度。作为一家负责任的行业领袖，安盛天平深知责任在肩，我们希冀通过这份年度可持续发展大事纪，来回顾我们的实践，展示我们的承诺。

2023年，是安盛天平集中落地实施ESG的战略之年。安盛天平致力于在各个业务领域实现绿色低碳、普惠金融和社会责任的深度融合，同时持续推动人才赋能和数字化创新，确保公司的长期稳健发展。

欢迎大家扫描下方二维码阅读报告全文：

ESG has been attracting much attention in the year of 2023, with “Green Finance “playing an important role in it.  As a responsible industry leader, AXA Tianping is deeply aware of its responsibilities. We hope to review our ESG practices and demonstrate our commitments through this annual report on sustainable development.

2023 is a strategic year for AXA Tianping’s ESG implementation, committed to a four-pillar strategy around “green operation, inclusive protection, talent empowerment and digital innovation to ensure the long-term and stable development of the company.

You are welcome to read the in-depth article via the below QR code.

首届公司级合规风险治理跨部门培训顺利举行

The First inter-departmental Training on Corporate Compliance & Risk Management Successfully Convened

综合日益严峻的监管环境、偿二代下对穿透式风险管理的要求及公司合规经营理念与发展实际，4月26日，市场营销及公共事务部携同风险管理部、法律与合规部以及培训部首次尝试“线上+线下”的形式，顺利举行了首届公司级合规风险治理跨部门培训。这是继一月机构年终工作会议对总分各层级负责人培训后，对相关岗位同事进行的专项培训，旨在加强公司在风险管理、合规治理、市场营销、声誉风险管理等领域的制度要求学习，确保各部门或机构联络人各司其职、守土有责；听取一线心声与需求，进行实际案例交流，确保管理制度和流程框架行之有效。来自总公司和全国各机构的百余位同事参与了本次培训。

安盛天平首席执行官左伟豪为培训开场致辞，他表示合规管理和系统风险管理是公司的经营之本，提升全员合规与风险意识，确保制度的健全和执行有效变得尤为重要。

总经理助理兼首席风险官、董事会秘书裘海燕、法律与合规部负责人罗昉宜、首席市场营销及公共事务官黄长青分别致辞，表示无论是上至集团准则，还是下至日常实践，都需要从制度健全性和遵循有效性两方面入手，通过跨部门协作、制度文化宣导、员工培训等方式筑牢风险防线，弘扬合规守法的企业文化，增强公司运营的抗风险韧性。

总公司学习和发展总监张洁为大家介绍本次培训的日程安排及课程竞赛规则，并引领线上和线下的学员进行开场互动破冰，在小组内快速认识彼此，营造积极、融洽的学习氛围。

本次培训共分为风险管理、法律合规、声誉风险和品牌传播四个部分。

第一部分：风险管理。风险管理部总经理宋友城介绍了安盛天平风险管理体系和三道防线架构，帮助大家更好地理解、评估和管理风险，保护企业的利益，确保其持续发展和稳定经营。操作风险经理赵辰为大家普及了操作风险的定义和特点、流程和三大工具，并分享了操作风险损失事件的多种类别和案例。内控管理经理欧阳珊珊从内部控制的角度，介绍了内部控制的定义与基本管理原则，以及与操作风险的关联性，并展示了根据集团要求及提供的评估标准，识别出的适用于安盛天平的26个流程，助力更好地理解和应用内部控制措施，降低企业受到的损失和风险。

本次培训特邀的德勤风险咨询总监钟长江老师从操作风险监管新规解读、新规对保司的影响分析及新规落地建议分析等三个方面，帮助大家更好地理解和适应监管环境的变化，规范业务操作，加强风险意识，提高应对能力。

第二部分：法律合规。锦天城律师事务所的李伟华律师应邀出席，开展了关于数据安全法规的解读与保险行业适用的专题培训。幽默的语言、精湛的授课技巧以及丰富的从业实践经验，帮助学员们在互动式教学氛围中了解“三法”的知识要点，并通过实战演练把精华融入工作场景中。

监管事务及机构合规部总监潘梦翔引导学员现场互动，通过创设形象而生动的连连看和场景题的方式导入理论知识点，从而对具体情境进行分析和发现问题，帮助更好的理解和掌握知识。

第三部分：声誉风险。公共事务及可持续发展助理总经理李思韬深入浅出地分析了当前保险业所面临的舆论环境，结合丰富的案例和实践经验，为学员详细讲解了声誉风险管理原则、思路以及应对策略。

第四部分：品牌传播。产品营销总监刘春玲为大家宣导了品牌及产品营销管理办法，从安盛集团标准、品牌营销及品牌礼品管理办法及产品营销管理办法三个方面，帮助学员深入了解公司品牌的核心价值、定位和传播方式，从而提升对品牌的认知和理解，有助于统一品牌形象。

最后，总经理办公室主任兼首席转型官戴思远为本次培训进行结训总结，并基于2026集团人力资源战略“We Care and Dare for Progress”，从通识力、业务力、领导力和实践力展示了安盛天平学习发展体系。

培训尾声，根据全天参与度评选出线上和线下的获胜小组，并举行颁证仪式。参训学员对此次培训一致好评，并对此类学习机会保持高度的期待。

最后，为表彰机构在过去一年中的工作表现，总公司向机构一线的优秀伙伴颁发了“合规璀璨之星”、“合规闪亮之星”、“声誉风险之星”和“市场营销之星”的奖项，感谢与表彰他们在工作中的积极配合和重要贡献。

风险防范人人有责，在此感谢参与人员给予的高度重视和积极配合。期待与大家一起携手，夯实风险管理基石，巩固合规经营环境，保护AXA安盛品牌形象！

Under the increasingly stringent regulatory environment, the requirements for transparent risk management under solvency II as well as the company’s compliance management practical development, the first cross-departmental training on corporate- compliance & risk management was convened, adopting online + offline format, thanks to the organization of compliance, risk and MKT. This was a specialized training for colleagues following the training of heads of various levels at the institutional year-end work conference in January. It aimed to strengthen the institutional requirements for risk management, compliance governance, marketing, reputation risk management, and other areas to ensure that each department or institutional liaison performs their duties and fulfills their responsibilities. By listening to the voices and needs of the frontline, and conducting practical case exchanges, the effectiveness of management systems and process frameworks can be ensured. More than 100 colleagues from the headquarters and various national institutions participated in this training.

Kevin CHOR, CEO of AXA Tianping, opened for the training, stressing on the importance of systematic risk management, which is the foundation of the company’s operation, and it is particularly important to raise the compliance and risk awareness of all staff and ensure the soundness and effective implementation of the system.

Richard QIU, Chief Risk Officer & Secretary of the Board of Directors; Norman LUO, Head of Legal and Compliance Department, and Eva HUANG, Chief Marketing & Communications Officer, made speeches illustrating both the group norms and daily practices need to start from two aspects: the soundness of the system and the effectiveness of compliance. Through cross-departmental collaboration, institutional culture promotion, employee training and other methods, we can build a solid risk defense line, promote the enterprise culture of compliance and law-abiding, and enhance the risk resistance resilience of the company’s operation.

Zhang Jie, Director of Learning and Development of the headquarter, introduced the schedule of this training and the competition rules of the courses. She led the online and offline participants to conduct opening interaction to break the ice, helping them quickly get to know each other within the groups and create a positive and harmonious learning atmosphere.

This training is divided into four parts: risk management, legal compliance, reputation risk and brand communication.

On risk Management, General Manager of Risk Management Department Song Youcheng introduced the risk management system and three lines of defense architecture of AXA Tianping, helping the audience to better understand, evaluate and manage risks, protect the interests of the company, and ensure its sustained development and stable operation. Operational Risk Manager Zhao Chen popularized the definition and characteristics of operational risks, processes and three major tools, and shared various categories and cases of operational risk loss events. Internal Control Manager Ouyang Shanshan introduced the definition and basic management principles of internal control from the perspective of internal control, as well as its relevance to operational risks. She also demonstrated 26 processes applicable to AXA Tianping according to the requirements of the group and the provided evaluation standards, which helped to better understand and apply internal control measures and reduce losses and risks to the company.

A special guest, Mr. Zhong Changjiang, Director of Deloitte Risk Consulting help been invited to inform the changes in the regulatory environment, standardize business operations, strengthen risk awareness, and improve response capabilities from three aspects: interpretation of new operational risk regulations, analysis of the impact of new regulations on insurance companies, and analysis of suggestions for the implementation of new regulations.

On legal Compliance， Lawyer Li Weihua from Jintiancheng Law Firm was invited to give a specialized training on the interpretation of data security regulations and their application in the insurance industry. With humorous language, excellent teaching skills, and rich practical experience in the industry, Lawyer Li helped the participants understand the key points of the “Three Laws” in an interactive teaching atmosphere, and integrated the essence into work scenarios through practical exercises.

Director Pan Mengxiang of the Regulatory Affairs and Institutional Compliance Department guided the participants to interact on site, introducing theoretical knowledge points through the creation of vivid and imaginative interactive games and scenario questions. This approach allowed for the analysis and identification of specific situations, thereby aiding in a deeper understanding and mastery of the knowledge.

On Reputation Risk， Assistant General Manager of Public Affairs and Sustainable Development, Li Sitao, provided an in-depth analysis of the current public opinion environment faced by the insurance industry. Drawing from a wealth of cases and practical experience, he detailed the principles, approaches, and strategies for managing reputation risk.

On Brand Communication, The Director of Product Marketing, Liu Chunling, presented the management methods for brand and product marketing, focusing on three aspects: the AXA Group standards, brand marketing and brand gift management, as well as product marketing management. This session helped participants gain a deeper understanding of the company’s brand’s core values, positioning, and communication methods, thereby enhancing their cognition and comprehension of the brand, and contributing to the unification of the brand image.

Finally, Dai Siyuan, the Director of the General Manager’s Office and the Chief Transformation Officer, delivered the closing summary for this training session. Based on the 2026 Group Human Resources Strategy “We Care and Dare for Progress,” he presented the learning and development system of AXA Tianping, emphasizing the importance of general knowledge, business acumen, leadership, and practical skills. This comprehensive approach to learning and development aims to equip employees with the necessary tools and capabilities to drive the company’s progress and success.

At the end of the training, the winning teams for both online and offline participation were selected based on the level of engagement throughout the day. A certificate presentation ceremony was then held to honor their achievements. Participants unanimously praised the training and expressed a high level of anticipation for future learning opportunities of this kind.

Finally, to recognize the performance of the organization in the past year, the headquarters awarded the titles of “Compliance Star,” “Compliance Shining Star,” “Reputation Risk Star,” and “Marketing Star” to outstanding partners working on the front line. These awards were presented to express gratitude and appreciation for their active participation and significant contributions to the work. Everyone has a responsibility in risk prevention, and we would like to express our gratitude to all the participants for their high attention and active cooperation. We look forward to working together to solidify the foundation of risk management, strengthen the compliant business environment, and protect the brand image of AXA.

安盛之星

AXA Stars

在2023年度安盛之星的评选中，共有25位总部和机构同事脱颖而出，他们分别荣获客户之星、团结之星、勇敢之星、正直之星和转型之星。月刊将为这些同事专门开设“安盛之星”专栏，帮助大家进一步了解安盛人践行安盛价值观的故事。

本月我们将为大家分享团结之星——健康险事业部产品经理谷雪怡，勇敢之星——PMO项目分析经理姜雨薇，客户之星——全球健康险（中国）事业部渠道业务经理刘承辉的故事。

25 employees from headquarters and branches have stood out at the end of the AXA Star Nomination, being awarded for embedding AXA values throughout their daily work. A special column has been created for us to know them better.

This month, we are delighted to share with you the stories of the Star of One AXA– Xueyi Gu, Product Manager of Health Insurance Business Department; the Star of Courage – Yuwei Jiang, Manager of PMO Project Analysis, and the Star of Customer First– Chenghui Liu, Distribution & Business Manager of AXA Global Health China.

团结之星——谷雪怡

谷雪怡于2021年加入安盛天平，在健康险团队中担任产品经理一职，主要负责百万医疗、百万防癌、中高端医疗等多款健康险产品的产品管理工作。

在推动卓越守护百万医疗保险和我司明星中端产品卓越馨选医疗保险的迭代工作中，她作为产品经理协调相关业务团队，积极有效地推动了产品迭代的上线，并有效提高了重点产品计划的销量。卓越守护百万医疗产品在2022年保费规模达到了九千万元，卓越馨选医疗保险至2023年11月保费规模已突破两亿元。

加入安盛的两年中，谷雪怡在包括健康险团队在内的安盛大家庭的配合支持下，在业务能力、团队协作及逻辑思维上均取得很大的收获。作为产品经理，她在重点机构及合作渠道进行了产品培训，与分支机构及外部渠道探讨销售端及客户端需求，并对多款医疗保险产品做了升级。

Q1: 获得安盛之星是什么样的感受？

很荣幸被评为安盛团结之星，首先要感谢团队领导的栽培以及团队内外同事们给予的大力支持！当然，获得安盛之星仅仅是进步的起点，这将是我今后工作的鞭策和动力，它将推动我更加努力地完成公司的各项指标。在以后的工作中，我将一如既往的不忘初心，借助安盛大家庭团队的力量，结合公司发展需要，进一步开发出更优质有竞争力的健康险产品。

Q2: 平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？

我平时兴趣爱好广泛，工作之余喜欢画画跳舞，喜爱户外运动，亲近大自然。

Q3:  请分享最近在看的一本书、一部电影或一部剧。

最近在看《原则》，这本书教会了我如何在生活和工作中建立有效的决策框架，如何应对挑战和失败，如何明确自己的愿景和目标并为之奋斗，让我受益匪浅。

One AXA —- Xueyi GU

Xueyi joined AXA Tianping in 2021 as a product manager in the health insurance team, mainly responsible for the product management of various health insurance products such as million-dollar medical treatment, million-dollar cancer prevention, and high-end medical services.

As a product manager, Xueyi brought relevant business teams together to actively promote the launch of product iteration, and effectively improved the sales volume of key product pilots. The scale of the excellent Guardian Million Dollar Medical Insurance premiums reached 90 million yuan in 2022, and the scale of the excellent Xin Xuan Medical Insurance premiums exceeded 200 million yuan by November 2023.

During the past two years since joining AXA, with the support of her colleagues, Xueyi has greatly progressed her capabilities in developing business acumen, cross-functional cooperation and critical thinking. She conducted product training, convened discussion on sales & customer needs with branches and distributors and upgraded several medical insurance products.

Q1: How does it feel knowing that you’ve been awarded as AXA Star?

I feel honored to be awarded, and I would like to express my gratitude to my leader for his guidance and my dear colleagues for their strong support.

This reward is only the starting point, motivating me to work harder. Moving forward, I will leverage the resources generated from my dear AXA family to fulfill my aspiration and combine the company’s development needs to further develop better and more competitive health insurance products.

Q2:What are your habits to keep confident, healthy and positive?

My interests expand to various areas including painting, dancing. In addition, I am a big fan of outdoor activities to be close to nature.

Q3: Please share with us a book, a movie or a theatre piece.

Recently I am reading <Principle>, a book that teaches me how to establish effective decision framework to outline my vision, my mission and my actions to achieve them. It benefits me in both work life and my personal life.

勇敢之星——姜雨薇

姜雨薇作为重点战略项目的推动者，需要面对来自各个方面的压力与挑战，在这过程中，勇气是必不可少的要素。例如，在转型或飞虎项目的推动中，时常需要与各个条线或部门的负责人沟通合作，面对各位保险领域或管理领域中的专家，作为项目经理的她需要始终坚定立场，以不懈的努力寻求项目目标的达成。

在转型项目中，发挥组织与协调作用，协同各个相关部门共同制定项目目标与计划，负责项目的定期追踪与汇报，推动各项战略转型举措的落地。在2024年重点支持机构转型举措的落地。

在飞虎项目中，她负责各个节降杠杆的过程追踪与汇报，并在各个部门负责人的支持下，成功协调推动2023年飞虎项目达成目标。飞虎项目在2024年继续推动，她将全程推动举措的制定与落地方案设计，追踪项目进展。

Q1: 获得安盛之星是什么样的感受？

有机会参选我就已经感到非常荣幸了，能获奖是意外之喜。我的日常工作离不开各个部门同事的支持与配合，所以得奖的话军功章上也有大家的一半，对我来说这个奖项也是对于大家跨部门合作的认可。突然有点戏精上身，想像奥斯卡获奖典礼一样点名感谢各位的支持，鞠躬。感恩。

Q2:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？

健康的话，现在慢慢开始注意养生了，时不时泡脚，健身，晒太阳。另外，我也发现了快乐的秘诀，就是放过自己，给自己时间做自己喜欢的事，慢慢成长。

Q3:请分享最近在看的一本书、一部电影或一部剧。

最近在看一本丹麦作家卡斯滕·延森的书《我们，被淹没的》，这是一部讲述马斯塔尔镇上三代人的海洋文学作品。它有史诗般的厚度，故事从1800年延续到二战结束，作者用醇厚的笔触描述了一个个渺小的个人如何面对大海，面对战争，面对成长，以及面对生命。虽然故事发生在一片遥远的土地上，但读来仍能让人觉得这就是一群生活在你身边的普通人，毕竟，人与人的差别并没有那么大。

Courage – Yuwei Jiang

Courage has to be the essential quality that Yuwei possesses as the main driver of the company’s key projects when facing pressure and challenges is her daily routine. For instance, in the promotion of flying Tiger project, she often needs to communicate and cooperate with the heads of various lines or departments, and face experts in the field of insurance or management, with the need to adhere to her position throughout the whole time and seek the achievement of project goals with tireless efforts.

For the transformation part, he has been instrumental in organizing and coordinating the project to jointly formulate project goals and plans with relevant departments, responsible for regular tracking and reporting of the project, promoting the implementation of various strategic transformation.

When coordinating Flying Tiger project, she was responsible for tracking and reporting the process of each cost reduction lever and has successfully coordinated and promoted the achievement of the Flying Tiger project’s goals in 2023 with the support of the heads of various departments. The Flying Tiger project will continue to be promoted in 2024, and she will promote the development and implementation plan design throughout the process, tracking the progress of the project.

Q1: How does it feel knowing that you’ve been awarded as AXA Star?

Having the opportunity of joining this campaign has already been a bless, and it’s been more delightful knowing that I’ve even made it to the final list. My day-to-day work is made possible with the support of every single department and I would like to extend my gratitude to all of my colleagues without whom I wouldn’t have gone this far. I kind of feel like a little bit dramatic at this moment, and would like to take a bow and thank all of you, like an actress wining an Oscar.

Q2:What are your habits to keep confident, healthy and positive?

I’ve been making efforts to take very good care of myself lately. I do foot massage, work out very often, and enjoy being exposed in the sunshine a lot.

Q3:Please share with us a book, a movie or a theatre piece.

Recently, I’ve been reading Carsten Jensen, a Danish author. I am fascinated by his book named “We, the Drowned” which is an epic work of marine literature about three generations of people in the town of Mastar. With a thickness comparable to an epic poem, the story spans from 1800 to the end of World War II. The author uses rich strokes to describe how individuals, despite their smallness, face the sea, war, growth, and life. Although the story takes place in a distant land, it still feels like a group of ordinary people living among us. After all, the differences between people are not as great as we think.

客户之星——刘承辉

刘承辉于2017年加入安盛天平，在全球健康险部门已工作6年。一直奋斗在高端医疗业务的第一线，逐渐成为团队中手握大客户数量最多，保费产能最高的一位业务经理。

目前她所服务的高医客户超过1500位，保费超2500万元。凭借自身英语专业的过硬基础，她为许多来自知名企业的管理人员和外籍被保险人提供了即时高效的服务，得到了经代渠道和客户的一致好评。

在2023年，刘承辉完成保费额3400万，指标2700万，达成率125%。是全球健康险销售团队中保费达成最好，保费总量最高的员工，获得客户的好评。同时，她非常感谢公司给与其足够的信任，将如此多重要的客户交到她手中，她会始终坚持在安盛全球健康险业务的第一线，用自己小小的能量散发出更多光芒，为中外客户带来更多温暖，更多帮助，更多生的希望。从赔付者到陪伴者，这也是她一直守护的安盛信念。

Q1:获得安盛之星是什么样的感受？

其实我感觉像“中奖”，因为同事们都很优秀；也非常感谢领导和大家的认可，感觉非常开心！

Q2:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？

这半年其实生病了好多次，越发感觉身体健康很重要。我给一个反面提醒吧：“运动一下”不是可以一拖再拖的事情，哪怕5分钟也是一个积极信号。其他时候喜欢读书，微信读书这个app很不错。

Q3:请分享最近在看的一本书、一部电影或一部剧。

最近看的书是《写个年轻法律人的信》，我的水平很难给到客观评价，抄一段我的摘录“有些事情不必问。做，就对了。有些结果不必急。等，就行了。其实，能有什么大不了的事情需要焦虑呢？人生苦短，读着读着，就老了。”

Customer: Chenghui LIU

Chenghui joined AXA Tianping AHG team in 2017 and has been fighting in the front line of high-end medical business, gradually growing into one of the business managers with the largest number of major clients and the highest premium production capacity in the team.

At present, she serves more than 1,500 high-end medical clients with total premiums exceeding RMB25 million. Thanks to her excellent English proficiency, she has provided instant and efficient services to many executives from well-known companies and foreign insured customers and has received unanimous praise from distributors and clients.

In 2023, Chenghui achieved a total premium of RMB34 million, with a target of RMB27 million, achieving a completion rate of 125%. She is THE employee with the best premium achievement and the highest total premium in AGH team, receiving high praise from customers. Meanwhile, she felt grateful to the company for trusting her with so many important clients. She will always adhere to the front line, sparing no effort in bringing more positive impact, more support, and more hope of life to Chinese and foreign customers, which is the best translation of AXA’s Payer to Partner strategy.

Q1:How does it feel knowing that you’ve been awarded as AXA Star?

It felt like winning a lottery as every single one of my colleagues is excellent enough for this award in my opinion and I would like to take this opportunity to thank my line manager, my dear fellow coworkers again for their recognition. I am thrilled!

Q2:What are your habits to keep confident, healthy and positive?

Health has been getting increasingly important for me, especially when I got sick several times this year, which is a sign that warns me to take a rest and work out more often, telling me not to procrastinate, not even for another five minutes.

I do like to read at my spare time and recommend “Wechat Read”, a very convenient application to keep reading as a habit.

Q3:Please share with us a book, a movie or a theatre piece.

The book I am reading is “Letters to a Young Lawyer”. I don’t consider myself qualified enough to give an objective evaluation so here’s a paragraph I copied from the book: “There are things that don’t need to be asked. Do it, and you’ll be right. There are results that don’t need to be pushed. Wait for it, and it will be fine. Actually, what big things are there to worry about? Life is short, and we grow old as we read.”

2023年度理赔大数据回顾

A Review on Claims Performance in 2023 

2023年，安盛天平继续以高品质的理赔服务，为每一位客户提供更加便捷广泛、高效全面的保障与服务，赢得了更多客户的信赖。让我们通过“年度理赔大数据”一起来回顾那些暖心的守护。

In 2023, AXA Tianping continued to provide convenient, extensive, efficient, and comprehensive protection and services to every customer with high-quality claims services. Here is a review on claims performance for the past year.

每一个数字背后都是坚持的守护

Behind every number, there is AXA Tianping’s Protection

Annual cumulative exceeded 3.8 billion RMB

Motor: more than 3 billion RMB

Health: more than 450 million RMB

Commercial: more than 280 million RMB

Accident: more than 96 million RMB

The overall performance has increased by about 15% compared with last year

健康险：安盛暖心陪伴，守护生命之本

Health: Act for Human Progress with our protection

1. Daily closure rate was 92.14%, and the closure rate of group insurance cases within two days was 99%.
2. Case closes around 0.06 hours at its fastest
3. The maximum payout was 283,700 RMB.
4. Age ranging from 1.2 months to 80.05 years old.

儿童健康险：以爱护佑健康，宝贝无忧成长

Children: Act for Children’s Growth with our protection

1. Minimum Claim Age: 1.6 months
2. Highest Claim Settlement Amount: RMB 96,800
3. Common Children’s Diseases: “Respiratory Diseases” account for nearly 70%, giving parent’s peace of mind.

全球健康险：全球保障服务，随时随地无忧守护

AXA Global Healthcare: Global Healthcare, Anytime Anywhere

1. The total payout amount is nearly 120 million RMB.
2. The highest single payout amount is 761,200 RMB.
3. The maximum payout amount per person is 1,028,100 RMB.
4. The average time for closing cases is 2.21 days.

零售险：急客户所急，及时伸出援手

Retail: Prompt and efficient aid for our customers

1. The fastest application and payment period for accident insurance is 1.25 hours.
2. Travel delay compensation has been paid nearly 4,700 times.
3. For overseas travel insurance: medical emergency rescue services provide a maximum single compensation of 1 million yuan.
4. Compensation for damaged art has been paid 82 times.

车险：全程护航，出行无忧

Motor: Worry-free Throughout the Journey

1. Shortest Claim Settlement Time: 10 minutes
2. Direct Compensation to Repair Shops rate reached 85.8%, reducing Customer Advances by RMB 940 million
3. Total Human Injury Advances: 10,175 cases, Amounting to RMB 250 million
4. Number of Motor Insurance Customers Sending Honorary Flags: or 174

商业险：为中国数百万企业客户提供商业保障及服务

Commerical: Safeguard Millions of Customers with AXA Protection

1. Adequate Underwriting Capacity: compensation for repairs reached to 4.569 million RMB for an air compressor that fell during the lifting process.
2. Worldwide Claims Settlement Network: 23% of cargo insurance and 45.6% of product liability insurance accidents occur overseas.
3. Affordable products for SME to solve the most troublesome issues.

线上理赔更便捷

Fast and Convenient Online Claims

One-stop online claims settlement service, making the claims application process even more convenient, reassuring, and worry-free, serving over 120,000 customers through our online claims settlement service.

Number of online claims settlement customers for motor: 102,601

Number of online claims settlement customers for retail: 24,230

Year-on-year growth: 20%

服务人群更广泛

A Wider Range of Customers to be Served

Global Health Insurance: Minimum age is 0 months and 1 day and maximum age is 75 years old.

Health Insurance: Minimum age is 1 month and maximum age is 80 years old.

Art Insurance: 82 times for Claims settlements, amounting to 2.84 million RMB as payout.

分钟级结案更高效

Cases Settled Within Minutes

Health: The fastest settlement time is only 0.06 hours

Global Health: Average settlement time for claims is 2.21 days

全面保障享安心

A Comprehensive Guard

Top 5 Health Insurance Claims by Amount:

* Respiratory Diseases: Highest Claim Amount Over 30 Million

* Digestive System Diseases: Highest Claim Amount Over 10 Million

* Fever and Cough: Highest Claim Amount Over 3.5 Million

* Urological and Reproductive System Diseases: Highest Claim Amount Over 5.2 Million

*Musculoskeletal and Connective Tissue Diseases: Highest Claim Amount Over 4.9 Million

线上定损更低碳，理赔服务暖人心

“守护生命之本，践行人类进步”是安盛始终贯彻的使命，在新的一年里，安盛将继续提供更全面优质的服务，做好陪伴者，助您自信前行！

Digitalization of Loss Assessment and Claims

140,000 online loss assessment claims were made, reducing vehicle travel by 240,000 times.

78% of the cases applied digitalized documents, reducing 780,000 paper consumption

Customer Recognition: 174 honor flags were presented by motor insurance customers.

Full-star Service: Motor insurance hotline service satisfaction rate is 99.9%.

As our brand promise committed, we do act for human progress by protecting what matters, and which for becoming a better partner of our customers in the upcoming new year.

亲爱的安盛天平同事，

新春聚力，众志成城。3月12日，2024年一季度全员大会在龙年初春召开，我携同公司管理团队与大家共同回顾了2023年的成绩，并对充分践行了安盛核心价值观的优秀同事和团队进行了表彰，共评选出25位安盛之星和10支荣获总裁大奖的团队。

在充满挑战的2023年，在大家的共同努力下我们各业务线均取得正增长，并实现了公司独资以来最大的减亏幅度，公司偿付能力充足率239%，一系列成绩值得我们每个人骄傲！

2024年，是公司扭亏为盈的关键一年，也是打造面向未来的核心竞争力的转折之年。公司将顺应高质量发展的趋势，坚守“利润导向”，贯彻“降本文化”，集中资源打造盈利能力和可持续发展的业务基盘，走出属于安盛天平的独特发展道路。

在今年的315期间，围绕“金融消保在身边，保障权益防风险”的主题，总分协同推动金融宣传教育走进千家万户，充分践行了从“赔付者”到“陪伴者”的企业愿景。而在广州举行的AXA安盛 X 利物浦足球俱乐部燃情之夜，利物浦传奇球星约翰巴恩斯与安盛关注的困境儿童同台互动，不仅点燃孩子心中的“绿茵梦想”，更鼓励他们在体育精神中汲取自信与勇气。

Dear AXA Tianping colleagues:

The first quarter of Townhall meeting of 2024 was successfully convened on March 12th, in the early spring of the Year of the Dragon. The company’s management team and I thoroughly reviewed our achievements in 2023 and we collectively recognized 25 exceptional employees and 10 outstanding teams for amplifying AXA’s core values in their daily work.

While the year of 2023 has been challenging, we still managed to summon all of your joint efforts across all our business lines to achieve positive growth: the largest reduction in losses since the company became a wholly owned subsidiary, with a solvency adequacy ratio reached 239%. Worthy of pride for each of us.

This year will be a critical turning point for us as we try to build our core competitiveness in face of the industry’s high-quality development trend: “Cost reduction culture”, with a focus on our resources on building blocks for profitable and sustainable business foundations, which will uniquely position us apart from our peers.

During this year’s 315 campaign, the joined efforts from both the headquarters and branches have proved nothing but our willingness to act as protection for our customers while safeguarding their rights to preventing potential risks in accordance with the campaign theme, which has fully showcased that AXA Tianping indeed is embodying our corporate vision of transitioning our role from being simply a “payer” to becoming our customers’ “partner”.

Moreover, during the AXA x Liverpool Football Club event in Guangzhou, Liverpool legend John Barnes engaged with vulnerable children under the guard of AXA Tinaping and our long-term charitable partner Aiyou charity foundation, a great opportunity to pass the passion of the football game in their hearts, which in the long run will inspire them to draw strength and courage from the sportsmanship so that they can move forward with confidence.

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安盛天平首席执行官 左伟豪

CEO of AXA Tianping Kevin Chor