Author: 陆俊融

安盛天平全面开展“78全国保险公众宣传日”系列活动

AXA Tianping Joined the “78 National Insurance Day” 

安盛积极响应国家金融监督管理总局和中国保险行业协会的号召，全面启动2024年“7.8全国保险公众宣传日”系列活动。围绕“保险，让每一步前行更有底气”年度主题，公司通过多样化的宣传方式，传播保险正能量，普及保险知识，展现保险行业的初心和使命。

在宣传方面，安盛天平通过官网、官微、视频号、抖音等自媒体矩阵持续推广年度主题和文化元素，普及保险知识。同时，在各地分支机构职场及营业网点进行主题宣传布置，通过电子屏全天轮播视频、张贴海报等方式，面向社会大众开展保险保障和金融安全知识普及。

此外，安盛天平还积极筹拍“我的保险人生”短视频，讲述保险的功能作用与热诚服务。组织员工观看主题直播，向公众进行政策解读、普及金融保险知识，传递保险行业及从业者的精神风貌。

在公益方面，安盛天平依托中国保险行业协会的线上小程序，动员全体内外勤员工和更多保险消费者参加保险公益健步走活动，宣传保险知识，倡导全民健身理念。

同时，安盛天平积极响应中国保险行业协会号召，开展“保险五进入”活动，将服务送到群众身边，让大众更直接地认识保险行业，切实提升人民群众的满意度和获得感。通过丰富多彩的宣传活动，传播保险文化，普及保险知识，展现保险行业的责任和担当，为构建和谐的金融环境贡献力量。

例如，安盛天平陕西分公司联手辖区合作伙伴共同走进咸阳市杨陵区上川口村，向当地村民尤其是老年人宣传电信反诈骗、防范非法集资和个人信息保护等金融知识，增强群众金融防范意识。

安盛天平榆林中支前往商圈、校园、社区等场所开展消保宣传教育，讲解消保知识，并以发放反诈、反洗钱折页等方式开展金融消费者保护教育宣传活动。

安盛天平苏州中支联合多家同业开展保险进校园活动，一同走进苏州农业职业技术学院，利用活动宣传折页、海报、易拉宝、展架等宣传物料，向同学、教职工开展保险知识宣传，面对面普及金融保险理念。

安盛天平云南分公司前往昆明市盘龙区金康园农贸市场开展金融知识教育宣传活动，向过往市民发放原创宣传资料，耐心讲解目前存在的诈骗手段，提醒树立理性消费观，增强风险防范意识，加强自我保护。

安盛天平云南文山中支开展防范非法集资进社区宣传活动，着重向老年人群讲解了新型网络诈骗、AI技术诈骗等新型骗术，提醒老年人守护好自己的养老金。

东莞分公司于旗下员工齐聚黄旗山，活动通过参与者的实际行动展现保险行业的责任感与活力，参与者不仅享受着自然风光、锻炼体魄，更向路人宣传防范非法集资、反保险欺诈等知识，为公益事业贡献自己的一份力量。

未来，公司将继续参与各类公益活动，以实际行动践行社会责任，为社会和谐稳定贡献力量。

AXA actively responded to the call of the State Administration of Financial Supervision and the China Insurance Industry Association, and actively participated the “7.8 National Insurance Day”. Centered around the annual theme of “Insurance, Empowering Every Step Forward with Confidence”, the company uses diverse promotional methods to spread the positive energy of insurance, popularize insurance knowledge, and showcase the original intention and mission of the insurance industry.

AXA Tianping continued to promote knowledge of the industry through the official website, official Wechat, video number, Tiktok and other We Media matrices. At the same time, themed promotional arrangements will be made in the workplaces and business outlets of various branch offices, and insurance protection and financial security knowledge will be disseminated to the general public through electronic screens that rotate videos throughout the day and posters will be posted.

In addition, AXA Tianping is actively preparing to shoot a short video titled “My Insurance Life”, which will explain the functions and dedicated services of insurance while engaging employees to watch themed live broadcasts, interpreting policies to the public, popularizing financial and insurance knowledge, conveying the spirit of the insurance industry and practitioners.

In terms of public welfare, AXA Tianping relies on the online mini program of the China Insurance Industry Association to mobilize all internal and external staff and more insurance consumers to participate in insurance public welfare walking activities, promote insurance knowledge, and advocate the concept of national fitness.

At the same time, AXA Tianping actively responded to the call of the China Insurance Industry Association and launched the “Insurance Five Entry” activity, delivering services to the public, allowing them to have a more direct understanding of the insurance industry, and effectively improving the satisfaction and sense of gain of the people. Through a variety of promotional activities, we aim to spread insurance culture, popularize insurance knowledge, demonstrate the responsibility and commitment of the insurance industry, and contribute to building a harmonious financial environment.

For example, AXA Tianping Shaanxi Branch teamed up with its local partners to visit Shangchuankou Village in Yangling District, Xianyang City, to promote financial knowledge such as telecommunications anti fraud, prevention of illegal fundraising, and personal information protection to local villagers, especially the elderly, and enhance public awareness of financial prevention.

AXA Tianping Yulin Branch went to commercial districts, campuses, communities and other places to carry out consumer protection publicity and education, explaining consumer protection knowledge, and conducting financial consumer protection education and publicity activities by distributing anti fraud and anti money laundering brochures.

AXA Tianping Suzhou Branch, in collaboration with multiple peers, launched an insurance on campus event and visited Suzhou Agricultural Vocational and Technical College together. Using promotional materials such as brochures, posters, banners, and exhibition stands, the event promoted insurance knowledge to students and faculty, and face-to-face popularized the concept of financial insurance.

AXA Tianping Yunnan Branch went to Jinkangyuan Agricultural Market in Panlong District, Kunming City to carry out financial knowledge education and publicity activities. Original promotional materials were distributed to former citizens, patiently explaining the current fraudulent methods, reminding them to establish a rational consumption concept, enhance risk prevention awareness, and strengthen self-protection.

AXA Tianping Yunnan Wenshan Middle Branch launched a publicity campaign to prevent illegal fundraising into the community, focusing on explaining new types of fraud such as online scams and AI technology scams to the elderly, and reminding them to protect their pensions.

Dongguan branch employees gathered at Huangqi Mountain to showcase the sense of responsibility and vitality of the insurance industry through the practical actions of participants. Participants not only enjoyed the natural scenery and exercised their bodies, but also promoted knowledge on preventing illegal fundraising and anti insurance fraud to passersby, contributing their own strength to public welfare undertakings.

In the future, the company will continue to participate in various public welfare activities, practice social responsibility through practical actions, and contribute to social harmony and stability.

安盛天平首推中医药特色保险“杏林宝”

“Xing Lin Bao”, A Protection Solution Featuring Traditional Chinese Medicine

2024年7月6日，安盛天平财险北京分公司在小暑节气之际，成功举办了中西医结合国际化健康服务暨“杏林宝”个人综合医疗保险发布会。发布会上，推出了北京首个中医特色的商业个人健康保险——“杏林宝”，实现了中医药特色与商业险种的融合，提供中医特色治疗、家庭保健、中西医结合会诊及健康检测等服务。

北京市卫生健康委及中医药管理局局长屠志涛在发布会上表示，中医商业保险有助于解决五大问题：突出中医特色疗法，转变服务模式，从项目服务转向服务包服务，并关注健康而非仅治疗疾病；发挥家庭保健官团队优势，结合中西医诊疗手段，缓解就医压力并满足健康需求。

安盛天平首席执行官左伟豪出席活动并发表演讲。安盛扎根中国25年来，一直致力于整合全球资源与本土客户需求，推动创新发展，扩大保险服务的范围和深度。左总强调，中医药健康服务与商业保险的深度融合对于构建新发展格局至关重要。安盛将重点关注民生福祉，推动健康保险与健康管理的深度融合，为民众美好生活提供保障。

安盛天平执行副总裁、首席渠道管理和销售官周连成先生在现场表示，“杏林宝”个人综合医疗保险的发布，是为中医药事业的高质量发展进行有益尝试。

此次发布会还展示了中医文化和临床体验，让国际友人和保险客户对中医药文化的传承和在现代生活中的应用有了更深的认识。此次活动助力于推动中医药健康服务与商业保险的深度融合，旨在落实“健康中国”国策，提高民众获得感、体验感和幸福感。安盛集团从民众需求出发，推动健康保险与健康管理相结合，发挥保险的主体经济减震器和社会稳定器作用，提供全面、多元化的医疗保障。中医药与商业保险结合具有广阔的发展前景，将共同为健康中国贡献力量。

On July 6, 2024, AXA Tianping Beijing Branch successfully held an international health service with integrated Chinese and western medicine and“Xinglin Bao” personal comprehensive medical insurance conference. At the press conference, the first commercial personal health insurance with traditional Chinese medicine features-“Xinglinbao”-was launched in Beijing, which realized the integration of traditional Chinese medicine features and commercial insurance, which provides services such as traditional Chinese medicine treatment, family health care, integrated Chinese and Western medicine consultation and health testing.

Speaking at the press conference, Tu Zhitao, director of the Beijing Municipal Commission of Health and health and administration of traditional Chinese medicine, said that commercial insurance of traditional Chinese medicine can help solve five major problems: highlighting traditional Chinese medicine-specific therapies and changing service models, shift from project services to package services, and focus on health rather than just treating disease; take advantage of the family health officer team, combining Chinese and western medicine to relieve the pressure of medical treatment and meet health needs.

Mr. Kevin CHOR, CEO of AXA Tianping , attended the event and made a speech. AXA, based in China for 25 years, has been working to integrate global resources with local customer needs, promote innovation and expand the scope and depth of insurance services. He stressed that the deep integration of traditional Chinese medicine health services and commercial insurance is essential to build a new development pattern. AXA will focus on the well-being of the people, to promote the deep integration of health insurance and health management, to provide security for the good life of the people.

Liancheng ZHOU, Executive Vice President and Chief Distribution & Sales Office of AXA Tianping, said at the scene that the launch of “Xing Lin Bao” personal comprehensive medical insurance, is a useful attempt for the high-quality development of traditional Chinese medicine.

The event also showcases traditional Chinese medicine culture and clinical experience, allowing international friends and insurance customers to have a deeper understanding of the heritage of traditional Chinese medicine culture and its application in modern life. The event helps promote the integration of TCM Health Services and commercial insurance, and aims to implement the state policy of “Healthy China” and improve people’s sense of gain, experience and happiness. AXA Group promotes the combination of health insurance and health management to provide comprehensive and diversified medical insurance, which plays the role of economic shock absorber and social stabilizer. The combination of traditional Chinese medicine and commercial insurance has broad prospects for development and will jointly contribute to the health of China.

“清查违规操作、严查内部欺诈” ——“惊雷”行动拉开序幕

Project “Thunderbolt” Kicked-off to Inspect Illegal Operations and Investigate Internal Fraud 

为落实公司高质量发展战略，保障公司经营成果，近日总公司理赔与客服中心全体人员在金桥职场举行了“惊雷”行动启动会，围绕“清查违规操作、严查内部欺诈”的主题，凝心聚力打造战斗力强、廉洁性高的理赔铁军。

启动会上，安盛天平首席理赔和客服官阳勇强调了廉洁自律对于理赔岗位的重要性，要求全体人员时刻保持清醒的头脑，坚守廉洁底线，做到心中有法、行中有规。希望理赔人员能够真正践行廉洁自律、诚信守法的理念。他同时表示，理赔条线将持续加大力度开展内部反欺诈工作，为公司的可持续发展保驾护航。

同期，各分支机构的理赔条线人员也将在“惊雷”行动中签署“理赔客服人员廉洁诚信集体承诺书”,共同承诺遵循公司理赔各项流程，恪守公司规章制度，保障客户利益。

随着专项行动的深入开展, 后续将推进“异常行为”理赔人员排查、高风险案件“旧案新查”、投诉案件回顾、异常指标人员案件回顾、收款人多次支付案件检查、内部欺诈风险防控工作检查、开展警示教育培训等各项工作, 确保专项行动稳打稳扎落到实处。

In order to implement the company’s high-quality development strategy and safeguard the company’s operation, the entire staff of the Claims and Customer Service Center of the head office recently held a kick-off meeting for the “Thunderbolt” action at Jinqiao workplace. The meeting focused on the theme of “inspecting illegal operations and strictly investigating internal fraud”, aiming to unite efforts to build a strong and incorruptible claims team with high combat effectiveness.

At the kick-off meeting, Yang Yong, Chief Claims and Customer Service Officer of AXA Tianping, emphasized the importance of integrity and self-discipline for claims positions. He urged all personnel to remain clear-headed, adhere to integrity, abide by the law, and follow the rules. He expressed his hope that the claims personnel could truly practice the values mentioned above, and continue to intensify the efforts in conducting internal anti-fraud work to safeguard the company’s sustainable development.

Following the session, claims across various branches will also sign the “Collective Commitment for Integrity and Honesty of Claims and Customer Service Personnel”, jointly committing to follow all the company’s claims processes, abide by the company’s rules and regulations, and safeguard the interests of customers.

With the in-depth implementation of the special action, the follow-up work will include the screening of “abnormal behavior” of claims personnel, the “re-examination of old cases” of high-risk cases, the review of complaint cases, the review of cases involving personnel with abnormal indicators, the inspection of cases with repeated payments to payees, the inspection of internal fraud risk prevention and control work, and the conduct of warning education and training. All these efforts will ensure that the special action is steadily implemented in a down-to-earth manner.

净水守护，安盛筑爱

安盛天平年度志愿者活动启幕

AXA Hearts in Action For Sanitary Water

AXA Annual Week for Good Campaign Unfolds

在六月璀璨的阳光里，安盛全员志愿者活动周于6月3日至6月7日顺利启幕。此次活动承袭安盛集团一年一度的员工志愿者盛事——“安盛筑爱在行动”传统，携手公益伙伴爱佑慈善基金会，为四川省凉山彝族自治州乃拖镇中心校的孩子们创造洁净的饮水环境，筑起安全的饮水屏障。

今年的活动是我们拓展公益边界的又一次探索和尝试，全国各地员工公益热情高涨。短短五天内，通过“安盛安美”平台发起的“微信捐步挑战赛”就引发了员工们的热烈响应，累计5223人次参与，捐赠的爱心步数高达31，413，483步。

相较于去年，今年的活动亮点纷呈：首先，志愿者时长显著增长，总时长由去年的5246.5小时跃升至今年的11804.6小时；其次，志愿者人数也有所增加，参与捐步的志愿者由去年的5163人上升至今年的5225人。此外，上海、浙江等地还组织了本地志愿者活动，通过积极创新，大大丰富了志愿者活动周的活动多样性。

在员工的热情支持下，本次活动共筹善款9万元，已全部用于为乃拖镇中心校安装反渗透纯净水设备。6月18日，反渗透纯净水设备已完成安装，自此，全校师生的饮水安全有所保障，孩子们也终于喝上饮用源源不断的纯净水源；同时，我们也计划依托爱佑慈善基金会在当地设立的儿童之家，尽快启动科学用水主题的科普教育计划，采购烧水壶、保温杯、洗手液等健康用水相关的物资包，进一步提升孩子们的健康意识，培养良好的卫生习惯。

• 2024年6月18日，反渗透纯净水设备完成安装

• ６月１９日，全校师生开始饮用洁净水源

后续，我们还将在机构总的推荐下，集结三名在志愿者活动周表现优异的员工志愿者，奔赴一线项目点进行爱心探访，见证净水设备安装，考察了解项目开展情况，并通过入户走访，慰问重点帮扶的困境儿童，也会同步继续动员各分支机构的员工在当地组织开展形式多样的公益活动，与总部形成合力，为公司的公益行动注入更多力量。

在“守护生命之本，践行人类进步”的崇高使命下，我们坚信经济效益与社会责任并重，积极响应政府监管的号召，实施集团前沿的可持续发展战略。我们致力于推动普惠金融，用保险的力量关怀并帮助弱势群体，为他们撑起一片温暖的天空。

• 安盛上海分公司员工志愿者活动

• 安盛浙江分公司及支公司员工志愿者活动

AXA’s All-Staff Volunteering Week kicked off from June 3^rd to June 7^th, embodying Group spirit “AXA Hearts in Action” partnering with Aiyou Charity Foundation to ensure safe and sanitary water for children in the Naituo Town Central School in Liangshan Yi Autonomous Prefecture, Sichuan Province.

This year, we continued to expand our commitment in the field of corporate philanthropy, engaging employees from across branches. In just five days, the “WeChat Step Donation Challenge” initiated through “Emma by AXA” has attracted a total of 5,223 participants, generating a donation of 31,413,483 steps.

This year’s campaign boasts several highlights: First, volunteering hours have significantly increased, rising from 5,246.5 hours last year to 11,804.6 hours this year; the number of volunteers has grown, with participation in the step donation increasing from 5,163 last year to 5,225 this year. Furthermore, local volunteering activities have been organized in Shanghai and Zhejiang, greatly enriching the diversity of volunteering week activities through active innovation.

With the enthusiastic support of the staff, a total of 90,000 RMB cash donation has been collected to install reverse osmosis water purification equipment for the central school in Naituo Town. On June 18th, the reverse osmosis pure water equipment was installed, ensuring safe and sanitary water for teachers and students in the school. Meanwhile, it has also been planned to launch a science education program focused on the theme of scientific water use for the children leveraging the Children’s Home set up by the Aiyou Charity Foundation in the local area, apart from purchasing health packages such as kettles, insulated cups, and hand sanitizers, to further enhance the children’s health awareness and cultivate good hygiene habits.

Moving forward, three outstanding staff volunteers who outperformed the wechat step donation challenge will be assembled for an onsite visit to witness the project progress and perform home visit to the children in need. At the same time, we will continue to mobilize employees from various branches to organize diverse public welfare activities locally, working together with the headquarters to inject more strength into the company’s philanthropic actions.

“Act for Human Progress by Protecting What Matters” is what has been guiding us in balancing economic benefits with social responsibilities. Actively responding to the call of regulators, and implementing the Group’s cutting-edge sustainable development strategy, we are committed to promoting protection solutions to include those in need.

亲爱的安盛天平同事，

端午粽香未散，龙舟激情犹在。6月2日，安盛“逐浪前行”龙舟队在陆家嘴金融城第五届龙舟赛中奋力拼搏，斩获历史最佳成绩，展现了安盛超越自我、力争上游的精神风貌。

经过四年的转型发展，公司在业务多元、渠道深耕和团队能力建设等方面成绩斐然，彰显了全员的韧性与毅力。然而，在转型持续深入的过程中，我们面对着保费规模下滑的严峻挑战，亟需激发“龙舟精神”——同舟共济，再创辉煌，充分发挥各机构的智慧和自主创新能力，不断优化业务结构，大力拓展业务场域，积极探寻新的增长点，弥补公司业务模式单一的短板。这一自下而上的行动被命名为“星火转型计划”，寓意着星星之火终成燎原之势，为公司发展注入源源不断的活力，使我们在面对市场波动和内外环境变化时，具备强大的生命力和灵活的应变能力。

6月19日，2024陆家嘴论坛举行，安盛香港与人保财险签署合作备忘录。作为集团层面合作的先声，首次宣告了双方在全球再保业务的战略合作。此举不仅高度契合本届陆家嘴论坛的主题——“以金融高质量发展推动世界经济增长”，更是对金融高水平双向开放国家战略的积极响应。扎根中国25年的安盛，将一如既往地通过创新合作交流模式，支持国家“一带一路”倡议，积极拓展与大型国有金融机构的合作，实现优势互补、合作共赢。

6月3日至7日，“安盛筑爱在行动”员工志愿者活动周如期而至，今年的活动主题聚焦“水健康”。在各位同事的踊跃参与下，公司为四川凉山乃拖镇中心校捐赠了净水设备，极大改善了孩子们的饮水状况。“守护生命之本，践行人类进步”，安盛始终坚信经济效益与社会责任并重，用保险的力量关怀并帮助弱势群体，为他们撑起一片温暖的天空。

本月起，全国各地进入极端天气高发期，公司启动了防灾减损专项行动，将自身角色由“损失补偿者”向“风险管理者”转变，着力构建“灾前预防预警、灾中快速响应、灾后精准理赔”的风险防控体系。积极提供风险减量服务，不仅有利于提高社会抗风险能力、降低社会风险成本，更是对服务创新的不懈探索，对保障公司达成经营结果目标至关重要，有助于增强公司的长期竞争力。

道阻且长，行则将至。让我们携手并肩，星火燎原，共同为公司转型全力以赴，迎接更美好的未来！

Dear Colleagues,

The fragrant aroma of rice dumplings from the Dragon Boat Festival still lingers in the air, and the excitement of the dragon boat racing endures. On June 2nd, AXA’s “Surfing Forward” dragon boat team gave their all and achieved a historic best at the 5th Lujiazui Financial City Dragon Boat Race. This remarkable fest exemplifies AXA’s spirit of surpassing oneself and striving for the best.

As we approach the culmination of our four – year – transformation journey, we can proudly reflect on our remarkable achievements in business diversification, distribution cultivation, and team capacity building – testaments to our resilience and perseverance. Yet, as the transformation deepens, we face the formidable challenge of a declining premium scale. This challenges us to embrace the “dragon boat spirit” – to strive together in union to achieve greatness.

We must fully harness the wisdom and innovative capabilities of each organization, continuously optimize our business structure, vigorously expand our business, and actively explore new growth opportunities to address the limitations of our current business models. This bottom-up initiative named “Spark Transformation Plan”, symbolizes the idea that a single spark can eventually ignite a prairie fire, infusing our company’s development with continuous vitality. This will empower us with robust resilience and agile adaptability facing market fluctuations when both internal and external environment change.

On June 19, the 2024 Lujiazui Forum convened with a significant milestone: AXA Hong Kong signed a memorandum of cooperation with PICC Property and Casualty Company Limited. As the prelude to cooperation at the group level, it marked the first announcement of a strategic partnership between the two parties in global reinsurance business. This move not only aligns closely with the theme of this year’s Lujiazui Forum “Promoting World Economic Growth through High-quality Financial Development,” but also actively responds to the national strategy of two-way high-level financial opening-up. Having been rooted in China for 25 years, AXA will continue to support the country’s “One Belt, One Road” initiative through innovative cooperation and exchange models, actively expand cooperation with large state-owned financial institutions, and achieve complementary advantages and win-win cooperation.

From June 3 to 7, the “AXA Hearts in Action” employee volunteering campaign kicked started as scheduled, with this year’s theme focusing on “water”. Thanks to the active participation of colleagues, the company collected cash donation to install water purification equipment to the Naituo Town Central School in Liangshan, Sichuan, greatly improving the drinking water quality for the children. “Act for Human Progress by Protecting What Matters “put at heart, AXA always prioritizes in balancing economic benefits and social responsibilities, guiding us to care for vulnerable communities with the aid of insurance protection, to include more disadvantaged groups in our offer.

Starting from this month, various regions across the country have entered a period of high incidence of extreme weather. The company has launched a special action for disaster prevention and mitigation, shifting its role from a “payer” to a “risk manager,” and focusing on building a risk prevention and control system that includes “pre-disaster prevention and warning, rapid response during disasters, and precise claims settlement after disasters.” Actively providing risk reduction services is not only conducive to improving society’s ability to resist risks and reducing social risk costs, but also an unwavering exploration of service innovation, crucial for ensuring the company achieves its operational goals and enhancing its long-term competitiveness.

The journey is long and arduous, but with unwavering perseverance, we will reach our destination. Together, hand in hand, let our sparks ignite a blazing trail across the prairie. Let us dedicate ourselves wholeheartedly to the company’s transformation and embrace a future radiant with promise!

---

---

安盛天平首席执行官 左伟豪
CEO of AXA Tianping Kevin Chor

亲爱的安盛天平同事，

端午粽香未散，龙舟激情犹在。6月2日，安盛“逐浪前行”龙舟队在陆家嘴金融城第五届龙舟赛中奋力拼搏，斩获历史最佳成绩，展现了安盛超越自我、力争上游的精神风貌。

经过四年的转型发展，公司在业务多元、渠道深耕和团队能力建设等方面成绩斐然，彰显了全员的韧性与毅力。然而，在转型持续深入的过程中，我们面对着保费规模下滑的严峻挑战，亟需激发“龙舟精神”——同舟共济，再创辉煌，充分发挥各机构的智慧和自主创新能力，不断优化业务结构，大力拓展业务场域，积极探寻新的增长点，弥补公司业务模式单一的短板。这一自下而上的行动被命名为“星火转型计划”，寓意着星星之火终成燎原之势，为公司发展注入源源不断的活力，使我们在面对市场波动和内外环境变化时，具备强大的生命力和灵活的应变能力。

6月19日，2024陆家嘴论坛举行，安盛香港与人保财险签署合作备忘录。作为集团层面合作的先声，首次宣告了双方在全球再保业务的战略合作。此举不仅高度契合本届陆家嘴论坛的主题——“以金融高质量发展推动世界经济增长”，更是对金融高水平双向开放国家战略的积极响应。扎根中国25年的安盛，将一如既往地通过创新合作交流模式，支持国家“一带一路”倡议，积极拓展与大型国有金融机构的合作，实现优势互补、合作共赢。

6月3日至7日，“安盛筑爱在行动”员工志愿者活动周如期而至，今年的活动主题聚焦“水健康”。在各位同事的踊跃参与下，公司为四川凉山乃拖镇中心校捐赠了净水设备，极大改善了孩子们的饮水状况。“守护生命之本，践行人类进步”，安盛始终坚信经济效益与社会责任并重，用保险的力量关怀并帮助弱势群体，为他们撑起一片温暖的天空。

本月起，全国各地进入极端天气高发期，公司启动了防灾减损专项行动，将自身角色由“损失补偿者”向“风险管理者”转变，着力构建“灾前预防预警、灾中快速响应、灾后精准理赔”的风险防控体系。积极提供风险减量服务，不仅有利于提高社会抗风险能力、降低社会风险成本，更是对服务创新的不懈探索，对保障公司达成经营结果目标至关重要，有助于增强公司的长期竞争力。

道阻且长，行则将至。让我们携手并肩，星火燎原，共同为公司转型全力以赴，迎接更美好的未来！

Dear Colleagues,

The fragrant aroma of rice dumplings from the Dragon Boat Festival still lingers in the air, and the excitement of the dragon boat racing endures. On June 2nd, AXA’s “Surfing Forward” dragon boat team gave their all and achieved a historic best at the 5th Lujiazui Financial City Dragon Boat Race. This remarkable fest exemplifies AXA’s spirit of surpassing oneself and striving for the best.

As we approach the culmination of our four – year – transformation journey, we can proudly reflect on our remarkable achievements in business diversification, distribution cultivation, and team capacity building – testaments to our resilience and perseverance. Yet, as the transformation deepens, we face the formidable challenge of a declining premium scale. This challenges us to embrace the “dragon boat spirit” – to strive together in union to achieve greatness.

We must fully harness the wisdom and innovative capabilities of each organization, continuously optimize our business structure, vigorously expand our business, and actively explore new growth opportunities to address the limitations of our current business models. This bottom-up initiative named “Spark Transformation Plan”, symbolizes the idea that a single spark can eventually ignite a prairie fire, infusing our company’s development with continuous vitality. This will empower us with robust resilience and agile adaptability facing market fluctuations when both internal and external environment change.

On June 19, the 2024 Lujiazui Forum convened with a significant milestone: AXA Hong Kong signed a memorandum of cooperation with PICC Property and Casualty Company Limited. As the prelude to cooperation at the group level, it marked the first announcement of a strategic partnership between the two parties in global reinsurance business. This move not only aligns closely with the theme of this year’s Lujiazui Forum “Promoting World Economic Growth through High-quality Financial Development,” but also actively responds to the national strategy of two-way high-level financial opening-up. Having been rooted in China for 25 years, AXA will continue to support the country’s “One Belt, One Road” initiative through innovative cooperation and exchange models, actively expand cooperation with large state-owned financial institutions, and achieve complementary advantages and win-win cooperation.

From June 3 to 7, the “AXA Hearts in Action” employee volunteering campaign kicked started as scheduled, with this year’s theme focusing on “water”. Thanks to the active participation of colleagues, the company collected cash donation to install water purification equipment to the Naituo Town Central School in Liangshan, Sichuan, greatly improving the drinking water quality for the children. “Act for Human Progress by Protecting What Matters “put at heart, AXA always prioritizes in balancing economic benefits and social responsibilities, guiding us to care for vulnerable communities with the aid of insurance protection, to include more disadvantaged groups in our offer.

Starting from this month, various regions across the country have entered a period of high incidence of extreme weather. The company has launched a special action for disaster prevention and mitigation, shifting its role from a “payer” to a “risk manager,” and focusing on building a risk prevention and control system that includes “pre-disaster prevention and warning, rapid response during disasters, and precise claims settlement after disasters.” Actively providing risk reduction services is not only conducive to improving society’s ability to resist risks and reducing social risk costs, but also an unwavering exploration of service innovation, crucial for ensuring the company achieves its operational goals and enhancing its long-term competitiveness.

The journey is long and arduous, but with unwavering perseverance, we will reach our destination. Together, hand in hand, let our sparks ignite a blazing trail across the prairie. Let us dedicate ourselves wholeheartedly to the company’s transformation and embrace a future radiant with promise!

---

---

安盛天平首席执行官 左伟豪
CEO of AXA Tianping Kevin Chor

乘风破浪，奋勇争先

2024陆家嘴金融城第五届龙舟赛安盛速度再创新高

Braving the Waves and Surging Forward with Courage AXA Tianping sets a new record at the 5th Lujiazui Financial City Dragon Boat Race in 2024

喧江雷鼓鳞甲动，三十六龙衔浪飞。2024年6月2日，安盛天平“逐浪前行”龙舟队激情出战2024陆家嘴金融城第五届龙舟赛。

本次龙舟赛由上海市陆家嘴金融贸易区综合党委、上海市陆家嘴金融贸易区总工会、上海市陆家嘴金融贸易区综合团工委主办，27支参赛队伍来自陆家嘴金融贸易区各企事业单位。连续第四次参赛的安盛天平希望通过龙舟竞渡传递公司同舟共济、力争上游的文化活力，并向中法建交六十周年暨安盛扎根中国25周年寄予更美好的祝愿。

招募队员的邮件得到了积极响应，最终由来自IT、理赔客服、稽核、渠道和意健险服务中心的10名同事组成“逐浪前行”龙舟队，他们分别是领队兼鼓手：鲁中云；队员：杨威、刘守涵、范豪杰、叶琳、龚鹏、艾鹏乐、焦明珠、严宇智、牛巧变。队伍中不乏经验丰富的选手，他们技术娴熟，无论是划桨、协调或是配合都非常默契，曾经在之前多次的龙舟比赛中获得过优异成绩；而首次参赛的新人尽管经验不足，但凭借着高昂的热情和斗志，全力以赴贡献自己的力量，为了荣誉和胜利而战。

队伍在赛前进行了两次训练，一次试水。烈日炎炎下，队员都严格遵守时间，配合默契。

比赛当天，随着发令枪响，安盛天平“逐浪前行”龙舟队所有选手都全力出击，伴随着鼓点声声与岸边的加油助威，中流击水，浪遏飞舟，这一刻安盛人的斗志与活力充分彰显。赛场上强手如云，不乏常年训练的专业队伍。面对挑战，“逐浪前行”龙舟队精诚合作，团结一心，不仅顺利完赛更取得了史上最佳成绩——比去年快了13秒，甚至领先今年季军0.24秒。但由于赛制规则，被分在“死亡之组”的我们与奖杯擦肩而过，但遇强则强已充分体现了团队的坚韧与顽强，相信来年必将突破自我，再创佳绩！

On June 2, 2024, the AXA Tianping’s Dragon Boat Team named “Sailing Forward” enthusiastically participated in the 5th Lujiazui Financial City Dragon Boat Race in 2024.

Hosted by the Comprehensive Party Committee of Lujiazui Finance and Trade Zone in Shanghai, the General Union of Lujiazui Finance and Trade Zone in Shanghai, and the Comprehensive Youth League Committee of Lujiazui Finance and Trade Zone in Shanghai, this dragon boat race attracted 7 participating teams coming from various enterprises and institutions in Lujiazui Finance and Trade Zone. Joining the race for four consecutive years, AXA Tianping hopes to convey its solidarity and perseverance while expressing its best wishes to the 60th anniversary of the establishment of diplomatic relations between China and France and the 25th anniversary of AXA’s establishment in China.

The recruitment email received positive responses from IT, claims customer service, audit, distribution, and health. Leader and Drummer Zhongyun LU，together with Wei YANG, Shouhan LIU, Haojie FAN, Lin YE, Peng GONG, Pengle AI, Mingzhu JIAO, Yuzhi YAN, and Qiaobian NIU  some of whom were experienced players that have achieved excellent results in previous raches, teamed up this year for a better coordination and teamwork. Although the newcomers lack experience, they are fully committed with high enthusiasm and fighting spirit, contributing their strength to fight for honor and victory.

The team underwent two training sessions and a water trial before the competition. All participants adhered strictly to the schedule and cooperated seamlessly in spite of the hot weather.

Ye Lin, “The training was tiring, but no one complained. We arrived on time and spared no efforts paddling, although my back couldn’t bend and my legs couldn’t lift. Everyone took it seriously has put a lot of efforts in it. I would like to express my gratitude and my love to all of them.”

On the day of the competition, with the sound of the starting pistol, all the AXAers of “Sailing Forward” Dragon Boat Team put in their full effort. Accompanied by the sound of the drumbeat and the cheering from the sidelines, they struck the water despite the waves that were holding back the flying boat. There was nothing but AXAers’ spirit and vitality that was demonstrated.

The competition was fierce as there were professional teams that had been trained for years. Facing the challenges, the “Sailing Forward” Dragon Boat Team cooperated sincerely and united as one. Not only did they complete the race smoothly, but they also achieved their best result in history – 13 seconds faster than last year and even 0.24 seconds ahead of this year’s third-place team. However, due to the competition rules, we were in the “Group of Death” and narrowly missed the trophy. But our resilience and tenacity in facing strong opponents have stood out. We believe that in the coming year, we will definitely break through and achieve even better results!

Mingzhu JIAO: “It is my first time participating the race. I am touched by the solidarity and the conviviality of the team. The training was highly effective and we all got along with each other. During the competition, we all gave our best, and hang in there despite the challenge. It has been quite an inspiring and encouraging experience for me.”

Lin YE: “I knew that the other teams were so much stronger but no one from our team gave in. We all did our best and made our way to the final stage, thanks to our perseverance and insistence.”

Lin YE: “We were a bit anxious in the group competition and were not performing well, but we adjusted ourselves in time, and have summed our ‘lessons learned’ after the competition.  We pulled together as a team in the semifinal, and improved by 4 seconds despite our physical exhaustion, achieving our best result in history. Our team members are just amazing!”

安盛天平荣获“年度保险业数字化转型突破奖”

AXA Tianping Recognized for Its Innovation in Digitalization 

2024 年 6 月 13 日，在上海举行的“第六届中国保险业数字化与人工智能发展大会”上，安盛天平财产保险有限公司荣获“年度保险业数字化转型突破奖”，连续第三年在保险科技领域获得业界认可。作为一家倡导数字化转型与科技创新的企业，安盛天平高度重视数字化手段在业务运营中的应用，通过不断探索和创新，持续提升客户服务品质。此次获奖不仅是对安盛天平在数字化转型道路上持续探索与创新实践的肯定，更充分展现了安盛天平在数字化领域的引领地位。

安盛天平首席健康险业务官丁侃应邀出席活动，并主持了“推动业技融合、助力金融保险高质量发展”圆桌讨论。丁总以其深厚的行业经验和对前沿科技的前瞻洞察，围绕人工智能及大数据在保险行业应用的革新潜力展开深入剖析。

安盛天平数字化营销总监黄蓓莹受邀发表了题为《数字赋能 转型求盛：安盛天平数字化营销的探索与实践》的演讲。她从运营创新、营销创新和服务创新等三个维度阐述了安盛天平数字化营销的创新方向和品牌实力，分享安盛天平数字化平台在不同场景中的实操应用，展现了公司在探索、实践并利用数字技术来提升自身核心竞争力，优化客户体验的精彩旅程。

On June 13, 2024, at the “6th  China Insurance Industry Digitalization and Artificial Intelligence Development Conference” held in Shanghai, AXA Tianping Property and Casualty Insurance Co., Ltd. was awarded the “Annual Insurance Industry Digital Transformation Breakthrough Award,” marking the third consecutive year of recognition in the insurance technology sector. As a company that is backboned by digital transformation and technological innovation, AXA Tianping attaches great importance to the application of digital means in business operations. Through continuous exploration and innovation, it has continuously improved the quality of customer service. This award not only affirms AXA Tianping’s continuous exploration and innovative practices on the path of digital transformation, but also fully demonstrates AXA Tianping’s leading position in the digital field.

Fred Ding, Chief Health Officer of AXA Tianping, was invited to attend the event and presided over the roundtable discussion on “Promoting Integration of Industry and Technology to Boost the High-Quality Development of Financial Insurance.” With his profound industry experience and forward-looking insights into cutting-edge technology, Mr. Ding conducted an in-depth analysis of the innovative potential of artificial intelligence and big data applications in the insurance industry.

Catherine HUANG, Director of Digital Marketing of AXA Tianping, delivered a speech titled “Digital Empowerment and Transformation for Prosperity: Exploration and Practice of Digital Marketing in AXA Tianping.” She elaborated on the innovative direction and brand value of AXA Tianping’s digital marketing regarding operational innovation, marketing innovation, and service innovation, and shared practical applications of AXA Tianping’s digital platform in different scenarios, demonstrating the company’s exciting journey in exploring, practicing, and utilizing digital technology to enhance its core competitiveness and optimize customer experience.

安盛天平：全球协同合作 助力金融高质量发展，推动世界经济增长

AXA Tianping: Global Collaboration For High-Quality Development of Finance and Global Economic Growth

6月19日，正值陆家嘴论坛隆重举办之际，安盛香港与中国人民财产保险股份有限公司郑重签署海外合作伙伴合作备忘录，这一举措标志着双方在全球再保险业务领域战略合作的新篇章正式开启。

在当前世界经济面临多重不确定性和新一轮变革与机遇交织的背景下，我们深感金融领域改革与创新之重要，尤其是在推动金融高质量发展，以之作为解决全球经济问题、促进持续增长的关键力量。为响应陆家嘴论坛“以金融高质量发展推动世界经济增长”的主题，国家金融监督管理总局上海监管局隆重举办了“共同建设上海国际再保险登记交易中心合作备忘录的签约仪式”，这不仅体现了我国“引进来”与“走出去”并重的金融高水平双向开放战略，也彰显了我们对全球金融合作与发展的坚定承诺。

据悉，安盛集团与人保集团即将在集团层面达成战略合作。作为深耕中国市场25载的安盛，始终致力于通过创新的合作模式，全力支持国家“一带一路”倡议，并积极寻求与大型国有金融机构的深入合作，以期实现优势互补、互利共赢。

在陆家嘴论坛的盛会上，安盛天平首席执行官左伟豪先生表示：“中法建交60周年与安盛扎根中国25年之际，我们深感荣幸与责任重大。安盛将继续发挥全球资源优势，结合本土网络与深刻洞察，不断拓展保险服务的广度与深度，为推动金融高质量发展、助力世界经济增长贡献我们的力量。”

同时，安盛天平坚定看好中国市场，持续加大再保险业务的投入。作为上海国际再保险登记交易中心成立一周年的重要见证者，安盛天平充分利用集团全球网络资源，积极探索创新合作模式，推动再保险业务的蓬勃发展。未来，安盛天平将继续秉承创新发展理念，提升服务水平，依托政策优势，立足市场需求，统筹各方资源，协同发展，共创辉煌。

On June 19, during the grand opening of the Lujiazui Forum, AXA Hong Kong and the PICC Property and Casualty Company Limited solemnly signed a memorandum of cooperation with overseas partners, marking the official launch of a new chapter in strategic cooperation in the global reinsurance business.

Against the backdrop of multiple uncertainties and a new round of changes and opportunities in the current world economy, we deeply realize the importance of reform and innovation in the financial field, especially in promoting high-quality financial development as a key force to solve global economic issues and promote sustained growth. In response to the theme of the Lujiazui Forum, “Promoting World Economic Growth through High-Quality Financial Development”, the Shanghai Bureau of the China Financial Regulatory Commission grandly held the “Signing Ceremony of the Memorandum of Cooperation for Jointly Building the Shanghai International Reinsurance Registration and Trading Center”. This not only reflects China’s financial two-way opening-up strategy of equal emphasis on “bringing in” and “going out”, but also demonstrates our firm commitment to global financial cooperation and development.

It is reported that AXA and PICC are about to reach a strategic cooperation at the group level. Been deeply rooted in the Chinese market for 25 years, AXA has always been committed to fully supporting the national “Belt and Road” initiative through innovative cooperation models and actively seeking in-depth cooperation with large state-owned financial institutions, aiming to achieve mutual benefit and win-win results.

At the grand event of the Lujiazui Forum, Mr. Kevin CHOR, CEO of AXA Tianping stated that “On the occasion of the 60th anniversary of the establishment of diplomatic relations between China and France, coinciding with the 25th anniversary of AXA’s establishment in China, we feel deeply honoured and have a great sense of responsibility. AXA will continue to leverage its global expertise and local networks to continuously expand the breadth and depth of insurance services, contributing to promote high-quality financial development and boosting world economic growth.”

AXA Tianping remains fully committed to the Chinese market and continues to increase its investment in reinsurance business. As an important witness to the first anniversary of the establishment of the Shanghai International Reinsurance Registration and Trading Center, AXA Tianping will leverage its global sophistication and expertise to actively explore innovative cooperation and for the purpose of promoting the vigorous development of reinsurance business, supporting the construction of the Lingang International Reinsurance Functional Zone, and promoting high-quality financial development and world economic growth.

In the future, AXA Tianping will continue to embrace innovative development, enhance service quality, leverage policy advantages, response to market demand, coordinate resources from all sectors, and collaborate for mutual growth to achieve collective success together.

第八届新员工融入成长项目圆满举行

The 8th New Employee Orientation & Training Successfully Convened

为帮助新员工更快融入安盛大家庭，深入了解公司的文化与价值观，学习发展部特别筹划了一场为期一天的新员工融入成长项目。活动当天，部分管理层及部门长担任讲师，为新员工介绍部门职能、概述业务发展、分享工作经验，通过一系列精心设计的环节，新员工在深刻感受到安盛的使命与愿景的同时也加速了与跨部门同事的交流。

来自总公司各条线的20余名同事参与了本次培训，下面让我们一起感受一下精彩回顾：

执行副总裁兼首席渠道管理和销售官周连成为本次新员工培训做欢迎致辞，提出在行业历史性变革的时代，追求卓越、转型求盛是安盛天平的每一名员工都应该有的 “文化自信”。

学习和发展总监张洁以The history of AXA为脉络，为大家生动展示了“摘星之旅”、“沙漠开会”、“不死鸟图腾”等安盛标志性场景，感召新员工学习安盛在逆境中所秉持的坚韧品质与适应能力。

定价核保部助理总经理田帅作为安盛首届“勇敢之星”的代表，为新员工阐述了安盛价值观，以勇于表达为主题，鼓励大家在安盛这个包容和开放的平台上大胆表达。

总经理办公室主任兼首席转型官戴思远从宏观角度介绍了公司独特的战略定位及品牌价值：既兼具天平的“企业家精神”，又融合了安盛的全球视野、百年专业积淀及多元包容。此外，她还从微观角度分享了自己亲身参与的战略变革和转型项目，激励大家在安盛的大舞台中找到自己的价值和成就。

渠道支持部总监郑燕从销售渠道概览、渠道赋能和典型案例三个维度入手深入浅出地分享了公司经代渠道发展以及长期主义渠道经营策略的优势。

销售企划部总经理曲志军细致讲解了公司机构发展布局及经营策略，细，并表示2024年机构工作将围绕价值创造和合规经营持续开展。

首席健康险业务官丁侃介绍了基于DRG/DIP改革背景推出的安盛健康险的多样化解决方案。这些方案覆盖从大众化到高端市场，不仅简化赔付流程，更强化了整个健康管理服务周期的保障，体现了安盛在健康险领域的专业与创新。

团险和普惠保险部负责人王春丽详细介绍了团险和普惠保险部门的职能，包括团险的业务模式，以及普惠保险的业务客户群和发展方向。

商业险事业部理赔部总经理刘海勇基于商业险各部门职责、主要险种、重点客户、各险种承保能力及偏好为大家分享了商业险的经营思路。

总经理助理兼首席理赔和客服官阳勇通过车险理赔案例，深入解析理赔过程中需要考虑的诸多因素，并介绍了部门架构，数据服务、数字化进展及投诉管理策略等内容。

定价核保部总经理张晓凤讲述了车险业务的三大显著特点，由此引申出车险定价和决策的复杂性，强调了精细化管理和跨部门合作的重要性。

法律和合规部负责人罗昉宜概述了部门职责，介绍了集团合规体系的要求，包括数据隐私、反贿赂和反腐败、反洗钱和制裁合规等，强调了合规在公司运营中的重要性。

首席财务官LAUR PIERRE DENIS详细介绍了大财务的三个关键团队的职能和工作内容，提出在2024年实现盈亏平衡，并通过关键战略举措为2025年和2026年的盈利增长奠定基础的三年战略规划，最后期望大家能为实现公司目标持续努力。

总经理助理兼首席风险官、董事会秘书裘海燕通过一个过河的比喻来阐释风险管理的重要性，强调风险管理的价值在于界定行动的边界，确保在安全范围内实现目标。他还介绍了公司成熟的风险管理体系，公司内部控制治理架构，风险管理团队的职责和对潜在风险事件的管理。

首席运营官兼首席数据官余健光展示了部门从IT到数据、项目、安全和运营等不同领域的发展。同时，也强调了公司IT环境的技术先进性，展示了公司的技术实力和24小时服务能力。

资深薪酬福利经理张如意和资深人力资源业务伙伴俞希分别介绍了薪酬福利政策和绩效管理理念，通过详尽的介绍，帮助员工更好地理解公司的薪酬福利和绩效管理体系，以及如何通过这些体系促进个人和组织的发展。

步入公司转型的新纪元，挑战和机遇并存。期望每一位优秀的新员工都能发挥出自己的价值，抓住机遇与公司共同成长，为公司注入新的活力和动力。

The 8th New Employee Orientation & Training was successfully convened to help new employees quickly integrate as well as to gain a deeper understanding of the company’s culture and its values. Organized by Learning and Development team, a one-day project was planned, engaging part of the company’s senior management team and department heads, who have lent their expertise and experiences regarding the functional roles of the departments, the overall business development to new employees. Through a series of well-designed activities, new employees deeply felt the mission and vision of AXA while accelerating interdepartmental communications with colleagues across different teams.

We would like to invite you to have a quick go-through of the training day:

Liancheng ZHOU, Executive Vice President and Chief Distribution & Sales Officer greeted new employees for joining AXA family, followed by emphasizing that every member should embrace the “cultural confidence” of AXA and to pursue excellence during the company’s transformation journey.

Jie ZHANG, Director of Learning and Development team, took The history of AXA as the context to vividly demonstrate some of the iconic scenes of AXA, namely “The Journey to the Stars”, “Meeting in the Desert”, and “The Phoenix Totem” to inspire new employees to learn the resilience and adaptability that AXA upholds in adversity.

Shuai TIAN, Assistant General Manager of Pricing and Underwriting team, embodying the spirit of AXA’s first “Star of COURAGE”, explained the values of AXA to the new employees and encouraged everyone to boldly express themselves and speak for themselves in AXA, where Inclusion and Openness are welcomed.

From a macro perspective, Siyuan DAI, Director of CEO Office & Chief Transformation Officer, introduced the company’s unique strategic positioning and brand value, which combines both the “entrepreneurial spirit” of Taiping Insurance and the group sophistication, diversity and inclusion of AXA’ Group. Furthermore, from a micro perspective, she shared her personal involvement in strategic changes and transformation projects, encouraging everyone to find their own value in this workplace.

Yan ZHENG，director of Distribution Support, provided an in-depth overview of the company’s broker distribution development and the advantages of its long-term strategy from three perspectives: sales channels, distribution empowerment, and typical case studies.

The General Manager of the Sales Planning team, Zhijun QU, thoroughly explained the company’s institutional development layout and business strategy, stating that in 2024, value creation and compliant operations will be prioritized and focused.

Fred DING, Chief Health Officer, introduced AXA’s diversified health insurance solutions launched against the backdrop of DRG/DIP reforms. These solutions cover a wide range from the mass market to the high-end segment, not only simplifying the claims process but also enhancing the security throughout the entire health management service cycle. This reflects AXA’s professionalism and innovation in the field of health insurance.

Cherry WANG, head of Group Insurance and Inclusive Insurance, introduced in detail the functions of the department, including the business model of group insurance, as well as the clientele and development direction of inclusive insurance.

Based on the responsibilities of various departments in commercial insurance, main insurance types, key customers, and the underwriting capacity and preferences of each insurance type, Haiyong LIU, general manager of the Claims Department of the Commercial Insurance Business Unit, shared the business operation ideas of commercial insurance with the audience.

As the Assistant General Manager and Chief Claims and Customer Service Officer, Yang Yong provided an in-depth analysis of various factors to be considered in the claims process through a case study of motor insurance claims. He also introduced the departmental structure, data services, digital progress, and complaint management strategies.

Xiaofeng Zhang, General Manager of Pricing and Underwriting Department, elaborated on the three prominent characteristics of motor insurance business, which led to the discussion of the complexity of its pricing and decision-making, emphasizing on the importance of refined management and cross-departmental collaboration.

Norman Luo, head of the Legal and Compliance Department, outlined the responsibilities of the department and introduced the requirements of the group’s compliance system, including data privacy, anti-bribery & corruption, anti-money laundering, and sanctions compliance. He emphasized on the importance of compliance in the company’s operations.

Chief Financial Officer, Pierre LAUR, detailed the functions of his three key teams in the finance department, and introduced a three-year strategic plan to achieve break-even in 2024 and lay the foundation for profitable growth in 2025 and 2026 through key strategic initiatives, expecting everyone to continue to work to achieve the company’s goals.

Richard QIU, Assistant General Manager, Chief Risk Officer and Secretary of the Board, used an analogy of crossing a river to illustrate the importance of risk management, emphasizing that the value of risk management lies in defining the boundaries of action and ensuring that goals are achieved within a safe range. He also introduced the company’s sophisticated risk management system, the company’s internal control and governance structure, the responsibilities of the risk management team, and the management of potential risk events.

The Chief Operation Officer and Chief Data Officer, Philip YU, showcased the department’s development in various areas, ranging from IT to data，to security, and operations. Meanwhile, he also emphasized the technological advancement of the company’s IT environment, demonstrating the company’s technological strength and its 24-hour service capability.

Senior Compensation and Benefits Manager Ruyi ZHANG and Senior Human Resources Business Partner Xi YU separately introduced the compensation and benefits policies as well as the performance management policies. Through detailed introductions, they helped employees gain a better understanding of the company’s compensation, benefits, and performance management systems, as well as how these systems can promote personal and organizational development.

As we step into the new era of the company’s transformation journey, challenges and opportunities coexist. Every new employee is expected to offer vitality and energy, seizing the opportunities to progress with the company.