Author: 安盛家园

安盛天平荣获年度数字化服务卓越案例

Winning the Annual Digital Service Outstanding Case Award

12月24日，由《中国银行保险报》主办的“2021中国保险业数字化转型峰会”在广东佛山举行。在本次峰会上，由安盛天平IT团队提供的基于云原生的自研DevOps容器云平台实践荣获年度数字化服务卓越案例，这是对公司数字化转型的高度认可。

IT架构升级在安盛天平数字化战略中占据核心地位，通过自研DevOps容器云平台，公司的产品开发和市场推进效率将提升30%，与各类外部互联网平台的对接周期将大大缩短，加速客户服务和所有业务流程全面数字化。

On December 24th, 2021 China Insurance Industry Digital Transformation Summit hosted by China Banking and Insurance News was held in Foshan, Guangdong province. At this summit, the practice of in-house developed DevOps container cloud platform based on cloud native provided by our IT team won the annual digital service outstanding case award, recognizing the progress we made in the digital transformation.

IT architecture upgrade has risen to the core of AXA digital strategy. Through the DevOps container cloud platform, we will improve the product development and marketing efficiency by 30% and shorten the docking period with online platforms in health and motor business. Thanks to IT team’s efforts, we can be better equipped to accelerate digitalization in customer service and all business lines.

安盛家庭健康日

AXA Family Health Day

12月3日，安盛家庭健康日暨中国城市家庭健康生活力白皮书发布会在上海成功举行。此次年度旗舰型健康活动是安盛品牌价值主张#守护热爱 自信前行 系列传播活动的收官，也是安盛树立健康保障领导力的标杆举措。

会场内外100个自信家庭的全家福绽放着幸福自信的笑容，生动诠释了安盛健康保障让家庭成为每个人汲取力量的所在。“安盛安美”一站式保障服务平台则通过全面演示和现场体验，生动诠释了我们从“赔付者”到“陪伴者”的战略核心。

通过一站式健康解决方案 + 数字化平台安盛安美 + 心理健康 + 客户洞察所构成的安盛健康方程式持续升级。健康领域专家、资深业内人士、健康生态圈伙伴、媒体记者与安盛代表齐聚一堂，深入探讨中国家庭健康管理的深刻洞察与未来趋势，期待通过全生态系统的健康资源支持，赋能中国家庭在健康保障之路上自信前行。

期间，《2021中国城市家庭健康生活力白皮书》重磅发布，揭示了安盛天平对家庭健康保障需求的深刻洞察和思考前瞻。

白皮书正式发布之后，安盛中国大陆、香港和澳门行政总裁尹玄慧女士，中国大陆、香港和澳门首席渠道官鲍可维先生，安盛天平执行副总裁周连成先生，嘉会医疗首席商务官李云燕女士，大童保险销售服务有限公司上海分公司总经理章晓斌先生和我共同点亮了安盛健康生态圈，寓意着万千中国家庭将健康托付给安盛，未来安盛将携手优质合作伙伴，提供丰富多元的国际化产品与便捷贴心的优质服务，不负客户所托，为中国家庭的自信前行保驾护航。

圆桌论坛环节延续了此次活动的高潮，众多行业大咖阐述了各自对“安盛健康生态圈”的理解，以及中国家庭在全疾病周期健康管理中的需求。

活动现场邀请到100多位业界精英、渠道伙伴、媒体记者和安盛同仁到场，全国20多家分支机构和超过5万观众通过线上直播平台远程参会，共同领略安盛家庭健康日盛况，见证安盛健康保障领导力的里程碑时刻。“安盛天平发布中国城市家庭健康生活力白书” 相关话题也受到了国内主流新闻与财经领域媒体的广泛报道。截至12月23日，通过一系列公关传播活动，我们共收集到有关的媒体报道570篇，广告价值高达人民币24,157,264元。

（供中国大陆区以外同事观看,For AXA colleagues outside mainland China)

On December 3^rd, we held the AXA Family Health Day in Shanghai and launched the 2021 China Urban Family Health White Paper, concluding our whole-year Brand Campaign and showcasing AXA Tianping’s thought leadership in health. The event site was lit up by the gallery of one hundred families’ smiling photos and the EMMA experience zone, embodying our Payer to Partner strategy.

The annual health flagship event also unveiled the upgraded AXA Health Formula comprised of one-stop health solutions, digital platform, mental health, and in-depth customer insights, which are realized by the collective efforts of the health ecosystem partners.

The White Paper was endorsed by the media partner Southern Weekly, the research company, mental health expert and AXA Tianping’s Head of Health, followed by a roundtable session involving AXA, distribution partner, healthcare provider and mental health experts to explore the answer to addressing family health management needs raised in the paper.

AXA Greater China CEO Sally Wan, AXA Greater China Chief Distribution Officer Howard Pou, AXA Tianping Executive Vice President Liancheng Zhou, Jiahui Health Chief Commercial Officer Yunyan Li and Datong Insurance Broker Shanghai Branch General Manager Xiaobing Zhang and I joined the Formula launch moment on stage, symbolling AXA Tianping’s determination to protect Chinese family health with the most relevant and high-quality offerings.

Over 100 guests including senior health experts, distribution partners, key media outlets and AXA representatives attended the event and joined by over 50,000 online audience through multiple livestreaming channels. The AXA Family Health Day was well received by distribution partners, and media and public. As of December 23rd, altogether 570 media reports were collected with more than 24million yuan AD Value.

亲爱的安盛天平同事，

新年快乐！首先谨代表公司管理层向大家致以最诚挚的谢意，感谢伙伴们在这一年里的辛勤耕耘与砥砺奋进，感谢你们以专业能力、敬业精神为鲲鹏万里转型战略的实施尽己所能。也请把这份节日的喜悦与感激带给您的家人，公司取得的成绩同样离不开他们的无私奉献与付出，祝节日快乐，身体健康！

2021年即将过去，回顾这一年，铺石以开大道，筚路以启山林，全体安盛同仁在充满不确定性的环境中爬坡过坎，勇在担当，贵在执行，重在落实，在车险、健康险、零售险、商业险等多个业务领域取得不俗成绩，见证了我们从单一车险到多元化经营，从“赔付者”到“陪伴者”的信心、决心和实力。

2022年机遇在握、重任在肩，期待与伙伴们和衷共济、务实拼搏，在数字化转型、深化渠道合作、生态圈搭建、客户服务等方面稳中求进，步履铿锵。

雨打灯难灭，风吹色更明。全员大会上“鲲鹏展翅 壮志凌云”的雄心音犹在耳，希望大家以更加饱满的精神、更加昂扬的斗志、更加坚定的信心转型求胜，实现开门红！

亚明

To AXA Tianping Family,

First off, happy New Year to you all! I would like to express my sincere gratitude to everyone on behalf of the senior management team. Thank you for your hard work, professionalism and dedication over the past year to drive the Soar to Success transformation strategy. Please pass my greetings and gratitude to your family as well, who supported and contributed to our achievement along the journey.

In 2021, we have achieved quite a lot of milestone results in our pillar businesses including motor, health, lifestyle and commercial, amid the transformation from motor mono-liner to diversified multi-liner guided by the Payer to Partner strategy. This can’t be done without our collective efforts despite all those challenges.

In 2022, I look forward to continuing the journey with all of you to explore more growth opportunities in digital transformation, distribution partnership, ecosystem establishment and customer service. Hope all of us can kickstart the new year with full momentum and drive the Soar to Success to a new level of growth!

Yamin

（供中国大陆区以外同事观看,For AXA colleagues outside mainland China)

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（供中国大陆区以外同事观看,For AXA colleagues outside mainland China)

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守护弱势群体，共赴公益征程  —— 社会责任获殊荣

AXA Tianping’s Philanthropic Efforts Got Recognized by Influential Media

“守护生命之本，践行人类进步”作为安盛在全球恪守的品牌使命，已经深深植入在我们的企业文化基因中。一直以来，我们在履行企业社会责任、为弱势群体提供支持与帮助方面不遗余力，大家也通过 “安盛筑爱在行动”员工志愿者组织，持续将爱心付诸实践，积极投于身社会公益事业。

今年，我们在儿童公益事业领域又有了新的尝试和探索。通过与“爱佑慈善基金会”深度合作， 我们在上海儿童医学中心内设立了病患孤儿童的专属人文关怀区域——爱佑安盛童乐园，为患病儿童营造了更友好的医疗环境、更友善的医疗过程，可谓安盛天平在公益征程上的又一里程碑。让我骄傲的是，安盛天平同仁上下一心，凝心聚力，不求回报，真诚付出，也得到公益领域的美誉。

我们在《青年报》主办的第二届长三角公益节上荣膺“年度公益媒体推荐奖”，在《公益时报》主办的年度公益盛典中斩获“年度公益企业称号”，而刚刚出炉的第十二届上海证券报“金理财”保险行业评选奖项中，“年度企业社会责任奖”也花落安盛天平。这三大权威大奖，是我们世界级品牌应有担当的认可，是对我们号召共创共享公益价值的认可，更是对我们有爱、有责任心的员工的认可。

谢谢大家，来年，让我们进一步凝聚多方力量，用爱与温暖为弱势群体带来自信与希望，进一步延展和发酵我们的品牌价值吧！

This year marked AXA Tianping’s extension of its commitment in the field of child-care philanthropy. Through its in-depth cooperation with Ai You Foundation, AXA Tianping contributed to bringing warmth and companion to sick orphans and helping them make better life with positivity and confidence. Its philanthropic efforts got recognized by mainstream media through three influential awards: the “Annual Public Welfare Media Recommendation Award” at the second Yangtze River Delta Charity Festival hosted by “Youth Daily”; the “Annual Public Welfare Enterprise Award” at the annual charity ceremony hosted by “The Philanthropy Times”, and the “Annual Corporate Social Responsibility Award” among the twelfth “Golden Wealth Management” insurance industry awards selection.

As its brand purpose illustrated, AXA in China is dedicated to “acting for human progress by protecting what matters”, which will continue to guide AXA Tianping and its employees in offering support and assistance to vulnerable communities moving forward. 

 

“鲲鹏展翅，壮志凌云” 安盛天平年末全体员工大会

2021 Year-end Townhall Meeting

2021年12月14日下午，安盛天平召开了2021年末全员大会，现场参会的总部同事与各地分支机构的同事相聚在网络会议平台，共同回顾2021年收获与成绩的同时，展望了2022年的奋斗目标和发展方向。

非常感谢各位同仁在即将过去的2021年，克服了外部环境的重重困难和挑战，坚定不移地执行鲲鹏万里转型战略，从单一车险到多元化经营，从“赔付者”到“陪伴者”。在所有安盛同仁团结一心、凝心聚力下，我们取得了优于市场平均水平的可喜成绩，交出了令人自豪的答卷。

在车险方面，公司持续加大对核心技术的投入，坚定不移地执行成本优化策略，并积极拓展新的风险板块，已经形成了显著的战略优势；非车险方面，健康险、零售险、商业险都实现了远超市场的高速增长，迈出了战略转型扎实的第一步。通过坚定不移地执行深耕经代的策略，加大投入培养队伍，加强与全国核心渠道的战略合作，打造服务经代的核心能力，并同时提升电销能力，使得渠道业务高歌猛进，惠民项目遍地开花，向行业传递了安盛非车业务发展的信心、决心和实力，更增加了客户对于我们作为健康“陪伴者”的信任。这份成绩，值得每一位安盛人为之骄傲！

我们的理赔服务能力也始终保持在市场前列：在银保监会发布的2021年第三季度保险消费投诉情况的通报中，我司每万张保单投诉数仅为0.02件，再次成为行业最好十家保险公司之一。河南暴雨案件处理更是充分体现了“ONE AXA”团结一致的精神，全国各地的兄弟姐妹不畏郑州疫情，纷纷主动请缨支援。据监管通报，我司的案均赔款及结案时效均大幅优于行业，展现了理赔和机构同仁团结一心，不畏困难的精神面貌，以及优秀的专业与服务能力。

今年，我们持续升级数字化平台安盛安美，优化销售工具及强化核心系统，完善各项非车制度流程设计和管理体系的搭建，完善总部和机构架构及授权体系，从组织、制度和人才层面为未来的转型之路打下了坚实的基础。

同时我也邀请了几位管理层分别分享了各个维度的回顾和展望。

首席财务官Laurent Matras远程连线回顾了2021年业绩，并展望了2022年财务目标。

执行副总裁周连成，以及三个区域负责人王辉、张晓宇、毕玉泉，以及安徽、广西和河南分公司负责人与大家分享了各自业务条线或机构在2021年取得的成绩与经验教训，并为实现2022年更具挑战性的目标，在车险与非车协同发展、提升销售能力、提升经营能力、加强团队与渠道建设、制度与合规建设等方面做好准备。

首席市场营销及公共事务官黄长青从“以客户为中心”出发，讲述了公司在客户洞察、客户细分、中国家庭健康趋势探查、经代渠道访谈等方面的进展，重点介绍了目标客群画像，以及新鲜出炉的2021《中国城市家庭健康生活力白皮书》的内容。

首席人力资源官周颖照介绍了安盛之星评选活动，讲述了公司建立绩效文化，打造具有吸引力的职场环境的努力，通过表彰并奖励企业内部表现突出的人才，推广安盛价值并进一步推动企业转型，重申公司对于核心价值观的坚守，以及优秀企业文化的弘扬。

2022年安盛将继续专注转型的四大支柱——巩固车险、健康加速、机构转型、精简高效，并不断提升运营效率。2022年的转型序幕已经升起，面对未来，我充满信心！让我们携手同心，砥砺前行，上下同心，再战辉煌！

On December 24^th, we held our year-end townhall with a great line-up of internal speakers and all the AXATP employees. We celebrated all that we have accomplished this year despite all the setbacks and challenges amid the company transition, and set our 2022 goals and priorities.

I would like to express my sincere gratitude to all of you for your agility, solidarity and dedication in the past year to deliver an array of results that drives the company’s growth amid the transformation.

In motor insurance, we have invested in core technologies, unswervingly implemented cost optimization strategies, and actively expanded new risk sectors. In terms of non-motor insurance, health, lifestyle and commercial have all exceeded the market average growth. We have extended the key distribution network, improved the tele-marketing capability, and involved in many inclusive insurance public private projects, which won increasing trust from partners and customers. We should be proud of this result. 

Our claims capabilities have always remained at the forefront of the market: in the report on insurance consumer complaints in the third quarter of 2021 issued by the China Banking and Insurance Regulatory Commission, we had only 0.02 complaints per 10,000 insurance policies, once again becoming the top ten among peers. Our timely response to Henan flood fully embodies the “ONE AXA” value. According to the regulatory report, AXA Tianping’s total insurance claim per case and settlement efficiency outperformed peers thanks to the Claim team and branch colleagues’ collective efforts.

In the meantime, we have upgraded the digital platform EMMA by AXA, optimized sales tools, improved the non-motor infrastructure and organizational structure, laying a solid foundation in multi dimensions.

During the townhall, I also invited the senior management team to give their retrospect and prospect.

CFO Laurent Matras joined virtually and presented the financial results and objectives. Executive Vice President Liancheng Zhou brought regional managers and branch managers to share sales and distribution achievement and goals. CMO Eva Huang focused on our in-depth research and insights in customer needs, segmentation, and broker partnerships.

CHRO Danielle Zhou introduced multiple culture transformation programs including the AXA Star initiative to build corporate culture.

Our focus in 2022 will still be the four pillars – Distribution, Health, Motor and Efficiency and we will strive for greater success by working as one team!

深刻洞察 赋能业务发展

In-depth Insights for Business Growth

安盛家庭健康日当天，2021中国城市家庭健康生活力白皮书也同步发布。安盛天平联合权威媒体《南方周末》，对全国十二座一、二线城市家庭健康认知和行为展开调研，进一步阐明中国家庭不断变化但远未被充分满足的健康保障需求。

白皮书聚焦保险保障、心理健康、数字化医疗和职场妈妈，针对目前中国家庭健康管理需求提供了最新且清晰明了的指引。书中的调研发现也为产品设计和销售展业等前线业务提供了些许思路。

比如：

• 在1008名受访者中，82%的家庭认为保障是健康险的基础，健康增值服务更重要，另外深圳家庭商业健康保险消费比重最高

• 75%的受访者表示在需要时会积极与心理咨询师沟通

• 约九成受访者愿意接受线上就医，购买过基础或商业保险的受访者对数字化医疗服务的意愿度更高

• 职场妈妈焦虑水平高于女性整体水平，及时压力疏导、定期体检和运动更能为职场妈妈提供自信

在白皮书中，你也会了解到12座城市的健康标签，比如广州家庭焦虑程度最深，心理咨询消费普及率高，杭州家庭自信自评分最高，最为控制不健康饮食摄入。

欢迎大家通过一段视频和白皮书链接了解更多有趣有益的发现。

（供中国大陆区以外同事观看,For AXA colleagues outside mainland China)

At the AXA Family Health Day, we released the 2021 China Urban Family Health White Paper. Together with renowned publication group Southern Weekend, we studied the family health management perception and behaviors in twelve first and second-tier cities across the country, aiming to shed light on Chinese families’ evolving yet overlooked health protection needs.

The Paper provides a clear and up-to-date view of the Chinese family health management needs, focused on insurance, mental health, digital health and working mothers. The findings give clues to the product design and sales activities to frontline teams.

For example,

• on insurance needs, among the 1008 respondents, 82% identifying that add-value health services are more important as part of health insurance offerings, and Shenzhen families have the highest consumption of commercial health insurance.

• 75% of them express their strong desire in mental health counselling.

• nearly 90% respondents are willing to use digital health services.

• working mothers show higher anxiety levels than other women in general. Timely stress relief and regular medical checkups and exercise will make working mothers more confident.

In the Paper, you will also find the twelve cities’ health profiles. For example, in Guangzhou, psychological counseling is prevalent since they have the highest anxiety level, while Hangzhou families get the highest confidence rate and is the best in maintaining healthy diet.

Please find more interesting details about the 2021 Chinese Urban Family Health White Paper (English version) and in below video.

近期媒体专访

Recent Media Interview

在安盛家庭健康日和2021中国城市家庭健康生活力白皮书发布后，我与《证券时报》、《每日经济新闻》和《界面》等几家主流媒体记者一起深度探讨了安盛在中国多个维度的发展，包括我们在转型之路上的探索，对目标客群的研究，多层次的健康险策略以及健康险的高速增长，直面业绩亏损和市场压力，独特的文化转型，长期主义的力量，以及与安盛集团之间的沟通。

正如我跟媒体朋友分享的，“对于我个人而言，从银行到保险是跨行业的转型；对于安盛天平，则是从中资到合资再到纯外资的文化转型；这是一个转型的时代，财险行业也面临从车险到非车业务的市场转型，多重转型下压力确实很大。”但同时也带来了更多的机遇，长远的发展规划、清晰的转型路径、坚定的落地执行、团结一致的队伍和集团的鼎力支持都将帮助我们走地更稳更远。

欢迎大家点击采访文章，了解详细内容。

• 《证券时报》：长期看好中国市场！安盛天平CEO朱亚明：不急于短期盈利，近两年是投入期 

• 《每日经济新闻》：外资财险转型样本：安盛天平持续加大健康险系统投入 率先投身“惠民保”赛道为哪般？

• 《界面》： 安盛天平CEO朱亚明：将加大在健康险方面投入，客户锁定三类核心人群 

• 《慧保天下》：安盛天平全新健康险战略曝光：聚焦家庭，升级一站式健康解决方案 

After the AXA Family Health Day, I’ve had a thorough conversation with several key media outlets including Securities Times, National Business Daily and Jiemian on AXA’s recent progress in China. Topics include our explorations on transformation journey, the research in target customers, robust health strategies and growth, market challenges, culture transformation, the power of long-term development and communications within the group.

As I shared with the reporters, “For me, it’s career transformation from banking to insurance, for AXA Tianping, it’s about from Chinese company to joint venture and to foreign-owned, and for the industry, it’s also transiting from motor to non-motor. The challenges are mixed, yet we see more opportunities. With long-term plans, clear-cut transformation path, unwavering execution, One AXA spirit and group support, I’m confident we will grow stronger and go further. 

Please find below interview links for more details.

• Securities Times: Doubling down on China – AXA Tianping CEO: No rush for short-time profit, investment period in first two years of post-acquisition 

• National Business Daily: Foreign-owned P&C Transformation Sample: AXA Tianping as the first foreign-owned insurer in inclusive insurance public private project, continues to invest in health infrastructure

• Jiemian:  AXA Tianping CEO Yamin Zhu: Investing more in health, targeting three core customer segmentations

• Insurance Force：AXA Tianping updating its health strategy: focusing on family with upgraded one-stop solutions

安盛天平再获标准普尔高评级与稳定展望

AXATP Received S&P Rating with “Stable Outlook”

2021年12月16日，全球最具影响力的信用评级机构之一的标准普尔全球评级（S&P）发布了安盛天平的信用评级报告。安盛天平获得”A-“本币财务实力评级和发行人信用评级，评级展望为 “稳定”。

很自豪安盛天平再次获得全球评级机构标准普尔对公司财务实力和发行信用的高度认可，凭借安盛集团的持续投资、资源共享和战略支持，我们在中国市场展现出强劲的业务增长潜力和乐观前景。我们将继续依托安盛集团的国际经验与优势资源，深耕本土，在车险、健康险、商业险以及零售险领域，满足客户不断变化的需求，为更广泛的受众带來更多元化的优质产品和服务。

标普评级报告指出安盛天平为“中国最大的外资财险公司”，称安盛天平“在安盛的中国战略扩张中扮演着重要的角色”，且“获得来自母公司的长期投入”。“这体现在承保和精算专长、再保安排、风险管理及治理框架等各个领域。”

标普称“安盛天平在中国23个省份有200多个分支机构，能够触达全国80%以上的人口。这家位于中国的保险公司目标在2022-2023年以25%-30%的速度实现强劲的业务增长。该行业整体则预计将以个位数速度增长。”

On December 16, 2021, S&P Global Ratings (S&P), one of the most influential credit rating organizations in the world, issued a credit report rating AXA Tianping. We received “A-” local currency financial strength rating and issuer credit rating, with a “stable outlook”.

I feel very proud to be rated again by the global rating agency S&P, being recognized for our robust business growth prospect backed by the Group’s continuous investment and global resources and expertise. By leveraging all the support, we will strive to bring diverse and the most relevant products and services in motor, health, commercial and lifestyle and meet local customer’s evolving needs.

The S&P rating report overviews AXA Tianping as the “largest foreign-owned property and casualty (P&C) issuer in China. It “plays an important role in AXA’s strategic expansion in China”, with “long-term commitment of parental support”. “This is demonstrated in areas of underwriting and actuarial expertise, reinsurance arrangements, as well as risk-management and governance frameworks,” notes the rating agency.

S&P says that “AXA Tianping has over 200 branches in 23 provinces in China and can access more than 80% of the country’s population. The China-based insurer will likely target strong business growth at a pace of 25%-30% over 2022-2023, compared with single-digit prospective sector growth.”