Early this month, the Global “Healthy You” Campaign was launched for the purpose of creating a safer and healthier workplace for you to live a longer, happier and healthier life as we view our employees as the real assets of the company.
To begin with, two online conferences were available for you to access the most advanced knowledge and information around major health and prevention topics. Moving forward, you will be invited to enjoy more health services and activities, such as [ ]
Last but not least, I invite you once again to benefit from this Health Programme and wish you happy and healthy!
What a pleasure it was for me to have celebrated the arrival of the Mid-Autumn Festival with you at both Ruiming and Jinqiao offices with all Shanghai headquarter colleagues, accompanied by Emma, who appeared everywhere in office wearing traditional Cheongsam. Hope you’ve enjoyed the mooncake cooking session as well as the special festival gift of AXA Millesimes white wine with you family!
I would also like to take this opportunity to sincerely thank all of you again, for your hard work as well as the support from your families. The past year has been challenging and tiring and yet you are still sparing no efforts in delivering your work, in spite of the unprecedent challenges in face of the Henan floods and the pandemic situation. You make the impossible possible, as real assets of the company.
Invited by Shanghai Banking and Insurance Regulatory Bureau, I was very honored to attend the Technology Insurance Innovation Symposium in Lingang, attended by industry peers in the prosperous and ever-changing city, sharing our insights on how AXA in China can contribute to supporting Shanghai as an international financial center, as well as how we can respond to the challenges in face of a time where climate change has become a global issue.
It is my belief that we, as a leading foreign insurer, have the ability to cope with climate related challenges by levering our scenario based global expertise and “insurtech”, and to expand our pilot climate index insurance products to the country to benefit those who are in need, which will eventually contribute to the development of Lingang, one of the starting points for China’s sustainable development as well as to participate in the strategic global resource allocation. As Mr. Duverne said, AXA will help contribute in Shanghai’s becoming a leading center for climate finance, with many of our great initiatives, including green investments, and health insurance schemes built as public-private partnerships.
I was very honored to have welcomed Monsieur le consul general in Shanghai, Mr. Benoit Guidee, Mr. Nicolas Poirot, Chairman and CEO of Air Liquide in China as well as other distinguished guests from Science Po Paris at AXATP headquarters office on Sep 1st in AXA Tianping’s headquarter office in Shanghai. I also hosted the Consulate General of France in Shanghai（CGFS)’s seminar on Technological Sovereignty and Digital Regulation.
As a leading insurer that “Acts for human progress by protecting what matters”, AXA in China has the ability toinitiate positive conversations about global concerns and risks, and to contribute to creating a healthy environment for financial security through digital transformation, which is the focus of our strategy.
I recently spoke to Digital Insurer, the largest knowledgebase and community on digital insurance, about how AXA is adapting and evolving in the fast-changing China market. We also discussed about AXA Tianping’s digital innovations and partnerships, health strategies, and the future of China market. Please click the link to read more:
In August, we have rolled out two integrated health products, Signature Inpatient & Outpatient Medical Insurance, as well as Modular Health Insurance, further enriching our product portfolio in health insurance and providing China families with an expanded range of choices for customized medical management plans.
The Signature Inpatient and Outpatient Insurance provides customers with comprehensive protection covering outpatient, inpatient, overseas medical treatment with differentiated premium pricing based on customers’ requirements and preferences, suited to a range of family budgets. Giving access to a wide range of domestic public and private medical resources, as well as top medical institutions worldwide, customers can more easily receive the appropriate diagnosis and treatment approaches for different degrees of diseases. Bills can be paid directly among in-network hospitals, simplifying the process of medical treatment and claim settlement. The product also includes multiple value-added services covering the entire healthcare journey before, during and after consultation, along with access to an online family doctor, overseas medical assistance, and MDT multidisciplinary consultation.
In addition to Signature IPOP, AXA Tianping has also introduced Modular Health Insurance as a strong supplement to a range of existing health insurance plans. Policyholders can enjoy “all-in-one” medical support with expanded spectrum of choices for medical management plans. The Modular product compensates for 80% hospitalization expenses with zero deductible within the scope of social insurance, as well as inpatient cost, outpatient and emergency medical expenses caused by the hospitalization, providing corresponding protection for death and disability caused by accidents as well as sudden death.
Thanks to the teams for bringing to market what customers really need. The introduction of the two products reflects our ongoing dedication to meeting the unique needs of families in China, accompanying them along every step of the way of their healthcare journey. It is a realization of our commitment to be not just a Payer, but a Partner to Chinese families.
In July, extreme and prolonged rainfall and floods has paralyzed the greater Henan province and affected millions of people. The super typhoon “In-Fa” also caused serious losses of life and property. Climate change and its meteorological disasters have become a significant challenge for all mankind. As the world’s leading industry leader, AXA has made use of the advantages of in-tech, combined with scenario application, and opening up opportunities of the financial industry coping with climate change through insurance + technology.
This July, AXA settledthe first domestic commercial climate index insurance in Xinjiang as a product designer and reinsurer. This insurance product provided a limit of 8.42 million RMB against climate risks for more than 3,000 mu of maize farmers in Bole city. Climate index insurance shows broad prospects and great potentials in solving problems such as climate, catastrophe, agricultural food securities, and spreading the losses caused by climate change.
In the case of Xinjiang maize insurance, AXA investigated historical loss, peril analysis, and climate risk exposure in Bole city and Tacheng areas, and concluded that these areas are mainly threatened by frequent climate risks such as heavy rainfall, wind storm and hail. AXA incorporated the perils that cause losses to farmers into its insurance liability in the form of climate index insurance and tailored the rainfall, strong wind and hail index insurance for maize. The insurance company will pay the claims instantly according to the weather indices when disasters occur, which benefits farmers with fast recovery in production after disasters. This insurance can effectively help local government and the insured to share risks, smooth their income curve, and realize the full cycle of disaster managing service that accomplishes claim payment in years with disasters using premiums from abundant years.
As Denis Duverne, Chairman of Board of AXA Group, said in his speech at the 2021 International Forum for China Impact Investing: “AXA has twice as many opportunities to make positive contributions to the climate and environment, not only as an insurer, but also as a responsible investor that accesses environment-related metrics for environment-related investments.”
The Qingdao branch has scored in the top batch among 31 general insurers in the city’s first consumer rights protection evaluation held by CBIRC Qingdao Bureau.
Congratulations to Qingdao colleagues for your efforts in gaining the inspiring recognition from regulators. I’m very proud of what you have demonstrated in practicing the Customer First value and dedicating yourselves to work.
Qingdao colleagues set a good example to all of us in the Soar to Success journey to bring more convenient and relevant services to our customers.
We won the Digital Insurance Initiative of the Year – China at the Insurance Asia Awards 2021 on August 16. The award recognized AXA Tianping’s outstanding achievements in providing convenient and personalized health management service to Chinese customers with its all-in-one digital platform EMMA by AXA.
Emma by AXA was officially released in mainland China in November 2020, with the latest update launched in June 2021. Allowing users to easily track and manage the physical and mental health of their whole family, Emma by AXA provides a range of convenient features including drug delivery, family doctor, child health service that cover both physical and mental requirements, both daily care and professional consultation. Customers can also enjoy convenient services such as online claim settlement, electronic insurance policy and one-click insurance renewal through the platform. As a platform spanning the entire Asia-Pacific region, Emma’s debut in mainland China comes after successful launches in markets including Hong Kong, Japan, Philippines and Indonesia, with additional plans underway to expand to Thailand and other markets in the near future.
Big thanks to everyone who have strived for better serving our customers and being recognized as we implement the customer-centric ‘Payer to Partner’ strategy.
“Qilubao 2021” – the Shandong Public Private Partnership Inclusive Insurance was launched on August 21 for residents in Jinan, the capital city of Shandong Province. The project involves AXA Tianping in product design, co-insurance and promotion. In line with government’s efforts to construct a comprehensive, multi-level medical security system and to provide trusted, worry-free health protection to local residents, Qilubao 2021 fully demonstrates AXA’s Purpose of “acting for human progress by protecting what matters”.
Priced at RMB 150 per person per year, the product is supplementary to Jinan’s basic medical insurance as well as the province’s direct basic medical insurance in other parts of Shandong. It provides up to RMB three million in protection, in which 80% of the inpatient cost for critical illness can be covered.
In addition to the ‘Beijing Jinghuibao” in 2020, the “Qilubao 2021” is another a remarkable achievement employing our strong global expertise to provide trusted, worry-free health protection to local residents. Looking ahead, we will continue to adhere to regulation requirements, our commitment to customers, to promote the implementation of insurance inclusiveness and empower more people’s lives nationwide.
