On May 17th, I met up with Mr. Yanli Zhou, the former Vice Chairman of China Insurance Regulatory Commission（CIRC）and the Tsinghua PBCSF representatives in our Ruiming headquarter office. Along with the AXA Tianping team, we were very honored to give them a detailed introduction about AXA and our health ambition and actions in China. During the session, we also explored possibilities to collaborate in the future.
On the evening of May 28th, I was invited to attend the Shanghai Gala dinner hosted by the French Chamber of Commerce at the Shangri-La Hotel, Pudong. It was, beyond the gluttonous feast, a great opportunity to meet Chinese and French business elites, as well as a perfect platform to showcase the company’s strength and power.
We have received the customer’s thanks again! On April 30, 2021, Ms. Peng, on behalf of her family, sincerely presented a golden flag to Jiangsu Branch to thank for our excellent service of health insurance claim settlement. I would like to express my sincere thanks and praise for the customer recognition our colleagues have achieved.
The customer recognizes not only the claim process but also the sales service, which brings her and her family members a pleasant customer experience.
It was the Family Million Medical Insurance the customer bought for the family. The claim was settled in only two days since the customer submitted all reimbursement documents on April 12. The total medical fee was RMB 74527.8, in which RMB 39522.0 was paid by the basic medical insurance system, and AXA Tianping paying the remaining 35005.8 to close the gap.
Thanks to our Jiangsu branch colleagues for winning the customer trust and recognition! I feel proud of you.
In past month, I also met with our colleagues in Hubei branch, Wuhan Call Center and Shenzhen branch. What strikes me are the vibes of their high morale and dedication to work. Besides work meetings, they also helped arrange visits to local CBIRC (China Banking and Insurance Regulatory Commission) bureaus where I had the opportunity to introduce our position and vision to local regulators and get their positive feedbacks as well.
In Hubei, I also had the chance to meet the Consulate General of France in Wuhan, Mr. Oliver Guyonvarch and Hubei’s largest internet insurance brokerage house Wutongshu for future collaborations.
In Shenzhen, together with the Region GM Hui Wang, I also participated in the health insurance discussions with local leading brokers from Fanhua, Datong, Mingya and Yicheng. In the following training session, I spoke to the top brokers from Datong and learned a lot from them on product, marketing and sales, which in turn inspires us to enhance the solid relationship with distributors.
I’ve seen tons of interests about last video towards the Legal & Compliance team. I’m glad that you all have interests to know what other colleagues are doing in their daily work and life. This month I invite the Actuarial & Pricing team to share their stories. When in work, my perception of the team stays on rigor and seriousness. But through below clip, you will get an idea of how they can turn their ingenuity and creativity into a fun teamwork video.
Please click below video to know more about the team. I look forward to seeing more teams’ vlogs soon!
This month, our health team has launched three new products in total:
One is the Malignant Tumor Medical Insurance for Women (HuiTaBao) released on the Mothers’ Day. It was the second inclusive insurance product rolled out by the Beijing Jinghuibao project team comprising AXA Tianping and Beijing Life. Priced at RMB 89 per person per year, the product is supplementary to Beijing’s basic medical insurance, providing up to RMB two million coverage of inpatient care and specific medicine for women aged 18 – 65.
One is the Critical Illness Insurance launched on May 27, which is the first critical illness insurance product since the official release of the Use of Illness Definitions for Critical Illness Insurance in February this year. In addition, we also the TSR Million on May 10th.
I would like to keep you all posted on the product development and business progress we make. I hope all of us can also act as AXA Ambassadors to deliver the confidence we built along the way.
Lately, there appear some new COVID cases in mainland China. For colleagues in these affected areas, please take great care of yourselves and keep safe. For myself, I hope I’m not too late to get my first dose of COVID vaccine on May 22 in Shanghai. Our Admin colleagues told me that till mid-May, at least 90 colleagues from Ruiming and Jinqiao have taken their first dose. How about our branch and center colleagues? I’m happy to know if you have received any shot since the launch of the mass vaccination in China. Please drop me a note below in the comment area.
In the meantime, the AXA Group has released the 2021 Pulse Health Survey on May 27, disclosing long-term health effects of Covid-19. The survey showed that 74% of those surveyed, including China, said they would be willing to be vaccinated against Covid-19. China is among the top five vaccine enthusiast regions with 84% surveyed saying yes to vaccination. Our Comms team will localize the report and provide details later.
Another health activity I did last week was taking part in AXA’s Walk and Talk program. I had my morning walking meeting with Yi Mien Koh, the Chief Partnership Officer of AXA Asia, along the Huangpu River at a beautiful sunny morning. It’s not only a way to support our physical and mental health in daily work, but a way to break the routine of being constantly at one’s desk and stay closer with our teammates.
The global Walk and Talk initiative was launched by videos taken by Asia & Africa CEO Gordon Watson and Global Head of HR Karima Silvent on May 4th. Soon we will launch the China version to our colleagues. I encourage you to start Walking & Talking and share with all staff. Whether alone, with a colleague or with your team, don’t underestimate the impact of a good walk!
In this month’s Dialogue with AMO, we invite Françoise Gilles, Asia Chief Risk Officer to talk about risk in insurance context, and her own experience. Françoise is from Belgium and joined AXA in Belgium eight years ago. In this stirring episode, she shows us in a fun and charming manner of what brings her to AXA Asia, and where to go and what to eat if you visit Belgium one day. I hope you enjoy this episode.
Our focus for the month of May is on growth and care, extending the momentum we’ve seen in past months. With multiple new products rolled out, we continue to accelerate the health path. This include a specially designed medical insurance for women developed by the Beijing Jinghuibao team on the Mother’s Day, and our first critical illness insurance under the new Use of Illness Definitions for Critical Illness Insurance rules taking effect in February. In parallel, we are expecting to take on board more online platforms this quarter and expand the distribution network.
Another thing I feel proud is the landing of our first CSR program – the Aiyou • AXA Playroom, to help orphans in need both physically and mentally, and bring care and love to them. As an insurer, we always have a role to play, especially for the minority groups. That’s how we live our Purpose. I wish to express my gratitude once more to teams who spared no effort in their work to undertake business activities and practice social responsibilities.
Back to the group, you may know through the AMplify that AXA Asia has expanded the mandate to include Africa, Lebanon and the remaining markets in Asia – Singapore, Malaysia, India and Vietnam. In addition, AXA Emerging Customers will be joining Asia and Africa as a business unit. Gordon Watson will lead this renewed team of experienced professionals as the CEO of AXA Asia and Africa. Congratulations and looking forward to working with the expanded team!
On May 7th, I also met the Shanghai Insurance Association (SIA) delegates together with our colleagues, Stephen Liu, Eva Huang, Xiaoyu Zhang and Siyuan Dai. It was a very insightful meeting. In the two-hour session, we discussed AXA’s business development, industry data, as well as anti-fraud experience. SIA as a bridge between the insurance industry and the government, has also gained a better understanding of AXA Tianping.
