风雨同舟 支援河南 共抗烟花
Supporting Henan and Fighting In-Fa
河南暴雨和洪灾牵动着我们的心。作为保险公司，危急时刻，员工安全，重于泰山，守护客户，义不容辞。在郑州遭遇历史最强降雨之时，我们迅速启动了应急预案，第一时间推出各项应急服务举措。
在此向所有援助河南的团队致以我最诚挚的感谢。包括管理层团队、河南分公司、理赔客服、安全部、人力资源部、信息技术、市场营销和公共事务部，以及驰援河南的众多分公司 – 山东、河北、山西、陕西、深圳，以及成都和上海作业中心。此次河南洪灾也得到了安盛集团及安盛亚太的密切关注。
在保护员工方面，总公司公共事务团队第一时间向全国27家分公司和中心发出“共历风雨，支持河南”的关爱提示和救援举措；同时救援小组为滞留职场员工安排留宿和食物供给，并安排24小时值班值，保障分公司员工安全。调配公司车辆提供应急电力，并通知受影响地区员工在家办公，确保员工及家人的人身安全。
危急关头，不忘心系客户。公司共出动查勘、救援车辆131辆，查勘理赔人员29人，客服理赔团队24小时全天候为客户提供现场及远程救援指导，防范水灾衍生事故；并通过持续回访，为受灾地区客户提供全方位的理赔服务支持。救援措施还包括绿色理赔通道、及时预警信息、巨灾数据实时监控、安盛安美健康管理程序图文视频远程义诊以及“万众豫心”公益热线400-650-6208。感谢大家夜以继日的奋战！截至7月27日晚，安盛天平共收到并处理客户报案2027件。
万众一心驰援河南之际，台风“烟花”于7月25日登陆舟山，给浙江、上海等地区带来大范围强降水。未雨绸缪，安盛天平在台风登陆前由总公司管理团队牵头成立应急小组，向客户与员工发布预警通知，迅速启动应急预案和绿色理赔通道，及时安排受影响地区员工居家办公，并持续推送天气与人身安全提示。截至7月27日14时，共收到403笔报案，涵盖车险、延误险和家财险，其中最快车险理赔案件仅用时31分钟，最快家财险赔案用时6.5小时。 更多详情，请参阅： 风雨同舟 携手同行
My thoughts are with those affected by the severe flooding, caused by a period of prolonged heavy rainfalls in Henan Province. As an insurer, we always prioritize employees’ safety, care and act for customers in difficult times. I’m very proud that we set up the emergency taskforce and roll out rescue and relief measures rapidly on the day when its capital Zhengzhou was hit by record floods.
Heartfelt gratitude to all the teams aiding Henan. They include the whole management team, Henan branch, Claims, Security, HR, IT, Marketing & Comms, and our branch colleagues from Shandong, Hebei, Shanxi, Shaanxi, Shenzhen branches as well as two operation centers in Chengdu and Shanghai. The Group and AXA Asia Africa also paid special attention to this climate crisis.
For staff, the Comms team informed 27 branches and call centres about the floods and our immediate protection measures straight away following the heaviest rainfall. Henan branch employees stranded in office were accommodated properly and a 24-hour duty shift was put in place to alert on any emergencies. A corporate car was arranged to provide electricity when power and network failed due to the floods. Work-from-Home plan was also implemented for other affected employees by the HR team.
For customers, we’ve allocated 131 inspection and rescue vehicles and 29 claims professionals from other cities and branches. Swift and systematic measures included fast track, timely alert message, real-time data dashboard, telemedicine through text, photo and video chat on Emma by AXA mini program, and free mental health hotline “All Support Henan”（400-650-6208）. Thanks to all your day-and-nights efforts. As of July 27th, 2027 claims were recorded and handled.
As Henan cleans up the flood damage, typhoon In-Fa made landfall in coastal regions including Shanghai on July 25th with strong winds and heavy rains. Prior to In-Fa’s landing, an emergency taskforce led by the management team has already sent out alert messages to customers and employees, and quickly activated emergency measures and relief efforts including fast track, remote inspection, and work from home. As of 14:00 on July 27th, we received 403 motor insurance, delay insurance and property insurance claims reports. The fastest motor claim was settled in 30 minutes, and the fastest home property insurance claim settled in 6.5 hours.
Read more: Stronger Together
