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CEO 寄语

亲爱的安盛天平同事们大家好，

夏日未央，许多激动人心的事在发生。“守护热爱，自信前行”是这个六月的主题，也是我们在6月22日中国家庭健康保障论坛上揭晓的品牌新主张。活动大咖云集、精彩纷呈，原保监会副主席、自由式滑雪空中技巧世界冠军、行业专家、渠道伙伴、安盛亚洲同仁、全国重点媒体一起，与我们见证并庆祝了安盛安美新形象的正式亮相，以及两款健康创新产品的重磅发布，彰显出安盛守护中国家庭健康，助力他们自信前行的壮志雄心。

六月的另一件大事即是夏至日举办的安盛安美入职欢迎会，她携着全新形象和美好寓意加入了安盛天平大家庭。当天，大家都身着蓝黑色，打扮成安盛安美的样子，参加了欢迎会。我也准备了一段小视频，帮助大家了解这两场活动的情况：

二季度在大家的齐心协力下，也以优异的成绩画上了句号。我们的车险业务超额达成预算，也继续拓展了健康险渠道伙伴网络，新增了互联网销售平台，为鲲鹏万里计划注入源源活水，推动业务蒸蒸日上。同时，我们也获得了更多客户对理赔服务的认可。

作为一家国际险企，安盛集团董事长德尼·杜威先生在第十三届陆家嘴论坛上的演讲帮助我们进一步提升了本土的品牌形象。更多详情欢迎大家阅读下方内容，希望你们喜欢！

CEO Message

Dear AXA Tianping colleagues,

So much is happening this month to start the summer days. The theme in June is Protect Your Passion and Go Further with Confidence – our new brand promise unveiled at the AXA China Family Health Protection Forum on June 22^nd. We celebrated EMMA by AXA’s official debut and two innovative health product launches together with former CIRC vice chair, free-style ski world champion, industry experts, distribution partners, AXA Asia colleagues and key journalists, underlining our ambition in providing relevant health protections for Chinese families.

Another big event was EMMA by AXA’s internal launch ceremony on the Summer Solstice day. We launched its official avatar and Chinese name 安盛安美 （translates into “AXA makes you enjoy a better life”）and celebrated by dressing like EMMA in royal blue and black. Please find more event details through my vlog above.

As the second quarter closes, I’m proud of the way our teams performed in the Soar to Success transformation. The motor business is outperforming the target and our health distribution network has expanded with more digital platform partners, driving the growth to the next level. We also gained more customer recognitions in our outstanding claim service.

As a global insurer, our brand awareness has been increased at the 13^th Lujiazui Forum with the presence of AXA Group Chairman of the Board, Mr. Denis Duverne. Please find out more details from this month’s newsletter. I hope you enjoy it!

聚焦市场营销&公共事务部

Spotlight on Marketing & Communications Team

相信大家都从我的短视频中知道，我们已经启动了由市场营销和公共事务团队主导的全球品牌活动。每周你们都会从他们那了解到关于产品和活动的信息。

本月，我邀请了他们团队为自己代言，让大家更清楚地了解市场营销和公共事务的工作以及他们如何通过日常工作建立和保护我们的品牌声誉。

You all know from my new vlog that we have launched the global brand campaign already led by Marketing & Communications team. And you may have received a bunch of posters and communications notes every week from them for various products and initiatives.

This month, I would like to invite their team to give you a clearer idea of what they do and how they build and protect our brand reputation through their daily work.

对话AMO —— 安盛亚洲首席品牌和传播官Sabrina Cheung

Dialogue With AMO —— Sabrina Cheung, Chief Brand & Communications Officer

 

这个月的重磅活动是我们全新品牌主张活动，因此我邀请了安盛亚洲首席品牌和传播官Sabrina Cheung来和我们分享品牌是如何帮助我们与其他竞争对手形成区隔，以及我们是如何通过品牌活动来创造连接客户的机会。

我从视频会议中了解到Sabrina有很多可爱的毛茸茸的小宠物。其中一位叫Mulan。对她而言，猫猫狗狗是惹人怜爱的伴居动物，他们不仅是忠诚的好伙伴，也能帮助我们减缓压力。欢迎大家从下方视频中了解更多她的宠物疗愈心得：

As China team kick started the global brand campaign this month, I have invited the Chief Brand & Communications Officer Sabrina Cheung to share her views on how strong brand can help us to distinguish from other competitors, and how brand activities give us opportunities to build connections with our customers.

I know from Teams meetings that Sabrina has many cute and fluffy friends at home. One of them is named Mulan. For Sabrina, dogs and cats are social and affectionate creatures. They’re not only good and loyal companions, but can also help people reduce stress. Please click the video to know more about her pet therapy.

安盛中国家庭健康保障论坛揭开全新品牌主张

Unveiling New Brand Promise at AXA China Family Health Protection Forum

6月22日，安盛中国家庭健康保障论坛隆重举行。我参加了这场有来自五湖四海三百多位高朋的盛大活动，参会嘉宾有渠道伙伴、媒体记者以及安盛同事。在全国政协委员、原中国保监会副主席周延礼先生的视频祝福，以及自由式滑雪空中技巧世界冠军李妮娜的现场参与下，此次活动揭开了我们全新品牌主张和两款创新健康产品的面纱。我们希望能够充分发挥保险之力，支持中国家庭自信前行。

开场演讲

全国政协委员、原中国保监会副主席周延礼先生视频祝福

我与自由式滑雪空中技巧世界冠军李妮娜

本次论坛选择在黄浦江畔的老船厂1862举行，距离瑞明总部仅十分钟步程，寓意着我们为中国家庭提供健康保障的旅程扬帆起航！

老船厂1862

我在活动开场致词中介绍了我们的全新品牌主张——“守护热爱，自信前行” ，这句承诺不仅体现在我们锐意创新的健康产品中，更是对安盛安美无处不在陪伴的凝练总结。

盛大时刻 – 健康产品上市！

安盛亚洲首席战略兼客户官崔东埈（DJ Choi）与安盛安美合照

包括财经专家沈帅波、安盛亚洲首席战略兼客户官崔东埈（DJ Choi）、自由式滑雪空中技巧世界冠军李妮娜、安盛天平执行副总裁周连成、首席健康险业务官周晞烨、首席理赔官阳勇、首席运营官余健光，最会保保险经纪董事长陈文志、上海现代服务业联合会金融科技服务专委会副秘书长许之恩等嘉宾，分别以主题发言和圆桌论坛的方式探讨了如何成为中国家庭信赖的陪伴者，通过提供保障解决方案，赋能他们管理风险、追逐梦想 。

Kevin介绍创新健康险产品与安盛安美

李妮娜讲述自信故事

家庭健康保障圆桌论坛

执行副总裁周连成总结陈词

周连成向李妮娜赠送安盛家庭保障

安盛团队共同庆祝活动圆满召开

The AXA China Family Health Protection Forum was held on June 22, the first day after the Summer Solstice. I attended the grand event with over 300 distinguished guests of distribution partners, key journalists and some our colleagues. Joined by free-style ski world champion Nina Li, as well as video blessings from the CPPCC memeber and former CIRC vice chair Mr. Yanli Zhou, the event unveils our new brand promise and two innovative health products. to support Chinese families to go further with confidence and being protected.

The two-hour long session was held at the Shanghai Shipyard 1862 with renovated venues, with 10-minute walk to our Ruiming headquarter office beside the Huangpu river.

I opened the event by introducing the new brand promise – Protect Your Passions and Go Further with Confidence, which is reflected in our innovative health products and especially EMMA by AXA. Guests including financial expert Shuaibo Shen, AXA Asia Chief Strategy & Customer Officer DJ Choi, free-style ski world champion Nina Li, AXATP Executive Vice President Liancheng Zhou, AXATP Chief Health Officer Kevin Zhou, Chief Claims Officer Yang Yong, Chief Operation Officer Philip Yu, Zuihuibao Broker House Chairman Wenzhi Chen and Shanghai Modern Service Association FinTech Committe Vice Secretary Zhien Xu,  gave speeches and joined discussions with industry experts and distribution partners on the topic of being Chinese families’ partner and offering them the most relevant protection solutions.

2021年度第二次全体员工大会

The Second Townhall Meeting in 2021

作为安盛天平“鲲鹏万里”战略的一部分，定期与所有员工沟通交流是必不可少的。这尤其体现在我们的业务表现和转型项目方面取得进展时。为此，6月9日我们在瑞明职场召开了今年第二次全体员工大会。会议现场聚集了安盛天平管理层和瑞明同事，同时27家分公司和电销中心都在线加入。

首先我分享了过去五个月的业务表现、新的运营架构和鲲鹏万里转型进展。我也向所有同事一一介绍了我们新的管理团队。

首席财务官Laurent Matras也向全体员工阐述了我们在健康方面的数字增长，以及零售险和商业险条线存在的挑战。

执行副总裁周连成分享了“思想到位、执行到位、结果到位“的哲学之道。

此次全体员工大会以问答环节收尾，现场同事和机构连线同事积极与管理层对话，探讨了包括巩固车险、总分核心能力搭建以及渠道转型短长期目标的话题。车险是我们成长的基础，此外，我们需要拓展自有渠道、经代渠道、互联网渠道，并培养创新能力、专业技术能力、与政府合作的能力，上下同心，加强对客户和经代渠道的洞察能力。

As part of AXA Tianping’s Soar to Success strategy, regular catch-up with all staff is essential, especially when we gained progress in business performance and transformation project. Therefore on June 9th, we held this year’s second townhall meeting at Ruiming headquarter office convening the management team, Ruiming colleagues, 27 branches and call centres joining online.

I started by presenting the business performance in past five months, the new operational structure and Soar to Success transformation updates and introducing the new management team one by one to all colleagues.

The CFO Laurent Matras made his first speech to AXA TP staff, and explained the growing figures in health, lifestyle and commercial lines, with challenges alongside.

The Executive Vice President Liancheng Zhou shared his philosophy of aligning thinking, execution, and accomplishment.

The townhall was concluded with a QA session. Both onsite and online colleagues raised their hands and discussed topics of motor business, skills and capabilities, as well as short and long-term distribution transformation goals. Motor business to the company, is as butter to bread. Motor lays the basis for our growth. In addition, we will have to cultivate our own channels, close relationship with distribution network and internet platforms. Key capabilities such as innovation, professionalism, government relations, collaboration, customer and partner insights are essential for the development.

获邀出席第十三届陆家嘴论坛

Attending the 13th Lujiazui Forum in Shanghai

6月10日，安盛集团董事长德尼·杜威先生受邀参与第十三届陆家嘴论坛的在线论坛——“全球抗疫背景下的经济合作与发展——合作城市论坛:巴黎”专场。

德尼·杜威先生与全国政协委员、上海新金融研究院理事长屠光绍先生，2014年诺贝尔经济学奖得主、图卢兹经济学院名誉主席Jean TIROLE等嘉宾进行了深入交流与探讨。他呼吁全球更紧密的合作来建设更包容的未来：

“了解和管理风险是保险的核心。保险是经济发展的保障，是社会包容的重要力量。发展保险可以有助于使我们的社会更具弹性。”

我非常荣幸被邀请出席开幕式现场，并在论坛期间与主流媒体探讨了保险在对外开放中的作用。安盛天平将在各级政府和监管部门的领导下，继续加强合规管理，通过优质产品和解决方案发挥保险优势，保障社会稳定，改善客户生活。

陆家嘴论坛由上海市人民政府、中国人民银行、中国银行保险监督管理委员会、中国证监会组织举办。今年论坛以“全球大变局下的中国金融改革与开放”为主题。巴黎是今年的合作城市，法国经济、财政和康复部部长布鲁诺·勒梅尔（Bruno Le MAIRE）也在线参加了论坛。具体内容请点击链接查看: https://m.jiemian.com/lujiazui/live

On June 10^th, AXA Group Chairman of the Board, Mr. Denis Duverne was invited to the 13th Lujiazui Forum (2021) and spoke online at its Plenary Session III: Economic Cooperation and Development in the Context of Global Pandemic Response – Partner City Forum: Paris.

I was very honored to be invited to the opening ceremony in Shanghai on the same day, and discussed the role of insurance in the context of opening-up with key media outlets during the forum period. I expressed my views that AXA Tianping will continue to strengthen compliance management under the leadership of government and regulatory authorities at all levels, leveraging the benefits of insurance through our high-quality products and solutions to protect social stability and improve our customers’ lives.”

At the Plenary Session III, Mr. Denis Duverne was joined on the panel by esteemed participants including Mr. Tu Guangshao, Member of the Chinese People’s Political Consultative Conference (CPPCC) and Chairman of Shanghai Finance Institute’s Executive Council, Mr. Jean Tirole, Recipient of the 2014 Nobel Prize in Economic Sciences and Honorary Chairman of the Toulouse School of Economics. He calls for closer global collaboration in building a more inclusive and resilient future:“Understanding and managing risks is at the very core of insurance. Insurance provides a safeguard for economic development and is a major force for social inclusion. Further developing insurance meanwhile can go a long way towards making our societies more resilient.”

Lujiazui Forum was organized by the Shanghai Municipal People’s Government, the People’s Bank of China, the China Banking and Insurance Regulatory Commission, and the China Securities Regulatory Commission. This year its theme was China’s financial reform and opening up amid great changes of the world. Paris is the partner city this year. The Minister of Economy, Finance and Rehabilitation of France Bruno Le MAIRE also attended the forum online. Please click below link for playback: https://m.jiemian.com/lujiazui/live

河南郑州中支、云南分公司再获锦旗

Customer Recognitions for Henan and Yunnan Branches

我为我们团队得到越来越多客户认可而感到十分自豪！

这个月，我收到了两条关于客户感谢锦旗的消息。一个是河南郑州中支的健康理赔服务。他们在40小时内完成了给购买我们卓越馨选医疗险医疗保险客户的理赔服务。

另一面锦旗来自云南分公司，是对他们对6月初发生的洪涝灾害提供高效理赔的赞扬。本次灾情中，云南分公司收到报案车辆141笔，评估损失约270万。截至 6 月 11 日，34% 的案件已经结案。其高效的理赔服务赢得了这些客户的认可。

车险业务仍然是我们业务的基本支柱，我相信云南分公司的优秀案例将激励各位同事为我们的客户提供最好的服务。

I feel so proud that we are receiving more and more customer recognitions.

This month, I received two messages on customer thank you banners. One is from Hennan sub-branch on the health claim service. They settled the claim in 40 hours for the client who purchased our IP+OP medical insurance.

Another one is from Yunnan branch on the recent flood damages happening from June 6th to June 7th. The Yunan branch received 141 motor claims with around 2.7million assessed loss. 34% of the cases have been settled as of June 11th. It’s efficient claim services won us recognitions from those customers.

Since motor remains a fundamental pillar of our business, I believe Yunnan branch’s case will inspire all other branches in delivering the best service to our customers.

“安盛全球视野“午间分享会第三期

“AXA Global Vision” Lunch & Learn Program Session Three

在CEO办公室同事们组织下，“安盛全球视野”午间分享会第三场顺利举办，并受到安盛天平同事的好评。我们十分珍惜可以向全球安盛机构学习最佳实践的宝贵机会。

在5月31日举行的第三场午间分享会上，我们邀请了安盛信利（AXA XL）的金诗薇女士向我们介绍安盛信利及其业务。她是驻扎在香港的亚太地区总监，负责全球项目和自保业务推动，并与经纪公司合作伙伴和企业客户发展长足的合作关系。她还分享了安盛信利近期的创新案例研究，包括新冠防疫相关保障、网络风险解决方案和世界上第一个保险区块链平台InsurWave。

Thanks to CEO Office, the “AXA Global Vision” Lunch & Learn program is running well and well received by AXATP colleagues. We treasure such opportunities to learn from the best practices across all AXA entities.

In the third session held on May 31st, we invited Shiwei Jin from AXA XL to introduce AXA XL and its business. Shiwei is the reginal director of APAC based in Hong Kong, and in charge of global programs and captive business development and relationship maintenance. She also shared AXA XL’s recent innovative case studies including COVID-19 related protections, cyber risk solutions, and the world’s first insurance blockchain platform InsurWave.

媒体专访

My Media Interviews

 

在最近的陆家嘴论坛和安盛家庭健康保障论坛期间, 我接受了一些媒体采访，想与大家分享：

I would like to share my recent media interviews during the Lujiazui Forum and the AXA Family Health Protection Forum:

每日经济新闻：在中国良好的营商环境下，外资险企也将获得更多发展机会 (National Business Daily: Foreign Insurers Would Gain More Development Opportunities under Good Chinese Business Environment )

界面：如何用金融撬动绿色发展？金融界大咖热议绿色金融(Jiemian: How to Leverage Finance in Green Development?)

证券时报：安盛天平CEO朱亚明：将加快健康险业务布局 (Securities Times: Interview with AXATP CEO Yamin Zhu: AXATP to Speed up Health Business)

澎湃新闻：只做车险太可惜，希望健康险占比达30%(The Paper: More than Motor, Health Ratio Expected to Grow to 30%))

腾讯新闻：对话安盛天平CEO朱亚明：健康险将聚焦中等收入人群 做到广覆盖 (Tencent News: Dialogue with AXATP CEO Yamin Zhu: Health Focus On UMC with Broader Coverage)

 

边走边聊，杨梅之行

My Recent Health and Yum Walk

本月，我们在中国落地了全球边走边聊活动，并由 CFO Laurent 与公共事务处Rei对谈的视频拉开序幕。我希望你们都对这个活动以及它对我们保持身心健康有何重大意义有所了解。我期待很快看到你们的作品！

6 月 19 日，一个绵绵细雨的周六。我邀请管理层团队来到我的家乡——距离上海约三小时车程的浙江宁波，采摘新鲜美味的杨梅。

杨梅有个可爱的英文名字，“yumberries”, 它原产于中国浙江，全年只有两周的采摘盛季。来自安盛亚洲的 Yi Mien Koh 和 Krithika 也加入了我们的旅途，希望这对他们来说是一次难忘的经历。

这个夏天里你有什么健康又有趣的漫步？请与我分享或发送至公共事务处。

谢谢！

 

This month, we’ve localized the global Walk and Talk program in China, kicking off by CFO Laurent’s video with Communications team. I hope you all know this program and how it means to our physical and mental health during work. I look forward to seeing your videos soon!

On June 19th, a rainy Saturday, I invited our management team to my hometown, Ningbo of Zhejiang Province, three-hour drive from Shanghai, on a healthy and yummy walk to pick the freshest yumberries. The Chinese name of the fruit is called 杨梅 (Yang Mei). It’s native to Zhejiang province in China and only in season for two weeks out of the entire year. Yi Mien Koh and Krithika from AXA Asia also joined the yum walk. I hope this will be an unforgettable experience for them as well.

What are your recent healthy and interesting walk in summer days? Please share with me or send your anecdotes to Communications team. Thank you!