AXA Group has always been committed to the development of China’s insurance market. Based on our in-depth understanding of the policies relating to supporting the development of Guangdong-Hong Kong-Macao Greater Bay Area as a financial hub and our long-term commitment to China, AXA Tianping Sales Company officially set up office in Qianhai, Shenzhen on December 6, 2021.
Upholding AXA’s corporate vision of “from payer to partner”, the sales company operates with a customer-focused approach to provide comprehensive and high-quality insurance solutions to its customers. While leveraging the management advantages in Hong Kong and Macau and taking advantage of the financial development surge in the Greater Bay Area, it continues to improve its professional sales team, product diversity, and service quality. The sales company achieved exceptional results in this half year, exceeding 13 million RMB in insurance premiums, and registering more than 660 employees.
As one of the most open regions in China with strong economic vitality, the Greater Bay Area has rapidly iterated insurance needs, and insurance service quality has become increasingly important. This issue of the monthly newsletter will take you on a tour of AXA Tianping Sales Company in the heart of the Greater Bay Area to learn the story of this team of exceptional individuals.
“One AXA” is not only a core value of AXA Group, but is also a shared belief that has shaped the path of AXA Tianping Sales Company. AXA’s headquarters in France, AXA Greater China, and AXATP headquarters all established the sales company with great support and expectation, and have worked together to promote its rapid development.
As the heart of the sales company, agents lay the foundation for long-term development. They not only handle sales, policy services, and claims assistance, but they also act as the gateway for sales companies to reach customers Despite the fluctuation of agent availability due to current industry transformation, AXA has been able to defy odds through the establishment of clear agent recruitment and training processes.
The sales company adheres to AXA Group’s philosophy of sound management and is committed to cultivating its own professional team of agents. Firstly, the sales company leads with excellence by selecting senior individuals in the industry who are both incredibly efficient and experienced. Their wealth of industry experience and successful case background attracts more exceptional individuals to join the insurance industry. Secondly, it stimulates passion. The sales company offers clear progression paths for agents based on compensation policy. Thirdly, the sales company believes that product quality empowers sales. By integrating AXA’s high-quality products in China to build a comprehensive product line, agents are empowered, thereby enhancing sales competitiveness.
With the full support of AXATP headquarters, the sales company leveraged the nationwide distribution network of sales companies and created an “online + offline” closed training loop to conduct regular trainings for new recruits and new products. Our powerful IT system provides smooth learning and billing experiences with the support of the online training platform and online business development platform.
Eric Wen has stated that the sales company will follow in AXATP’s footsteps and “transform for success”. It will achieve compliant and steady developments to build superior markets for AXA products in all types of insurance.
放眼更广阔的的可持续发展议题，越来越频发的极端天气让我们不得不认真思考，如何积极应对和防范化解气候变化带来的一系列风险和挑战。今年安盛气候学院全新升级，我希望每一位同事都能够认真学习，完成集团学习目标的同时，更深入地了解安盛在应对气候变化议题中所扮演的角色，将“守护生命之本，践行人类进步”的品牌使命内化为企业文化的基因，进而影响我们的行为决策。在6月20-25日那一周，一年一度的“安盛筑爱在行动员工志愿者活动周”（AXA Week for Good）也将在全球同步举行，安盛天平将积极响应集团号召，传递可持续发展理念，期待各地同事的踊跃参与，共同绽放来自中国的环保光芒。
粽叶飘香，龙舟竞渡，祝各位同事及家人端午安康，同舟共济，力争上游。
CEO Message
Dear AXA colleagues,
With the blink of an eye, we are already halfway through 2022 and will soon review our semi-annual performance results. Those determined to face difficult goals will help our company succeed; and those who do not avoid obstacles allow the rest of us to progress. Despite the impact of the Covid-19, we showed a good momentum of development in April, the premium of all business lines reached a YOY increase of 4%, 11pts above budget. Motor increased by 3% YOY, 9pts above budget; Health got 15pts above the budget with very strong performance in UMC and new PPP programs; Commercial lines increased by +38% YOY, in line with the budget; Lifestyle achieved an overall YOY increase of +81%, 24pts above budget.
The economic activities are faced with numerous challenges at the moment, and the insurance industry continues to be affected by the ongoing pandemic, the industry transformation, and stricter regulations. Despite these hurdles, we have continued to uphold our customer-centric approach, deepen our understanding of the market and consumer changes, and upgrade our development models. We are actively preserving the momentum needed for when the market improves and awaiting the turnaround.
If we take advantage of our opportunities, we will be able to make noticeable progress. AXA’s strategic commitment to China’s future growth and to the local market’s continued development is also reflected in our decision to establish a sales office in Qianhai, Shenzhen. As one of the most open regions in China with the strongest economic vitality, the insurance needs of the Greater Bay Area are rapidly iterating, with the quality of insurance service becoming increasingly important. This monthly newsletter issue will take you into AXA Tianping Sales Company, in the heart of the Greater Bay Area, to hear the stories of this team of exceptional individuals who are chasing their dreams.
While pursuing business innovation, we have also explored incorporating the concept of public welfare into our work. On the one hand, we will enrich the diversity of insurance products and services to promote business development and further market exploration; and on the other hand, we will explore effective ways to fulfill our social responsibility and strongly encourage value chain partners to contribute to public welfare. On May 8, Mother’s Day, we held the “Protect the Mothers, Protect the Families” charity livestream event, which achieved outstanding results. More than 35,000 viewers tuned in to hear the opinions and experiences of a psychologist, a nutritional expert, and a fellow AXA colleague. They learned how important protecting a mother’s health and happiness is to a family’s development. The 130,000 likes and 12,000 comments we received motivates us to continue being the trusted “partner” that protects Chinese families. For International Children’s Day, Comprehensive IP+OP offers stand-alone policy for juvenile and joined hands with the Ai You Foundation to launch the “With Love and Protection” charity campaign. Anyone who enrolls in the insurance plan will have the opportunity to support sick children in need and receive a Certificate of Love from AXA and the Ai You Foundation.
With the broader topic of sustainable development in mind, the increasing frequency of extreme weather events has forced us to more seriously consider how we can actively address and prevent climate change. This year, the AXA Climate Academy received a brand new upgrade. I hope that each of you will take this opportunity to learn more about AXA’s role in addressing climate change and help us transform our mission of “act for human progress by protecting what matters” into our company’s DNA, which will in turn influence our decisions and behaviors. During the week of June 20-25, the annual AXA Week for Good will be held simultaneously worldwide, during which AXA Tianping will actively participate in advocating for sustainability. We hope that colleagues from all over the world can join in to shine light on environmental protection from China.
As the fragrance of zongzi leaves lingers in the air and dragon boat racing takes place, we wish you and your family a happy Dragon Boat Festival. May we progress together!
放眼更广阔的的可持续发展议题，越来越频发的极端天气让我们不得不认真思考，如何积极应对和防范化解气候变化带来的一系列风险和挑战。今年安盛气候学院全新升级，我希望每一位同事都能够认真学习，完成集团学习目标的同时，更深入地了解安盛在应对气候变化议题中所扮演的角色，将“守护生命之本，践行人类进步”的品牌使命内化为企业文化的基因，进而影响我们的行为决策。在6月20-25日那一周，一年一度的“安盛筑爱在行动员工志愿者活动周”（AXA Week for Good）也将在全球同步举行，安盛天平将积极响应集团号召，传递可持续发展理念，期待各地同事的踊跃参与，共同绽放来自中国的环保光芒。
粽叶飘香，龙舟竞渡，祝各位同事及家人端午安康，同舟共济，力争上游。
CEO Message
Dear AXA colleagues,
With the blink of an eye, we are already halfway through 2022 and will soon review our semi-annual performance results. Those determined to face difficult goals will help our company succeed; and those who do not avoid obstacles allow the rest of us to progress. Despite the impact of the Covid-19, we showed a good momentum of development in April, the premium of all business lines reached a YOY increase of 4%, 11pts above budget. Motor increased by 3% YOY, 9pts above budget; Health got 15pts above the budget with very strong performance in UMC and new PPP programs; Commercial lines increased by +38% YOY, in line with the budget; Lifestyle achieved an overall YOY increase of +81%, 24pts above budget.
The economic activities are faced with numerous challenges at the moment, and the insurance industry continues to be affected by the ongoing pandemic, the industry transformation, and stricter regulations. Despite these hurdles, we have continued to uphold our customer-centric approach, deepen our understanding of the market and consumer changes, and upgrade our development models. We are actively preserving the momentum needed for when the market improves and awaiting the turnaround.
If we take advantage of our opportunities, we will be able to make noticeable progress. AXA’s strategic commitment to China’s future growth and to the local market’s continued development is also reflected in our decision to establish a sales office in Qianhai, Shenzhen. As one of the most open regions in China with the strongest economic vitality, the insurance needs of the Greater Bay Area are rapidly iterating, with the quality of insurance service becoming increasingly important. This monthly newsletter issue will take you into AXA Tianping Sales Company, in the heart of the Greater Bay Area, to hear the stories of this team of exceptional individuals who are chasing their dreams.
While pursuing business innovation, we have also explored incorporating the concept of public welfare into our work. On the one hand, we will enrich the diversity of insurance products and services to promote business development and further market exploration; and on the other hand, we will explore effective ways to fulfill our social responsibility and strongly encourage value chain partners to contribute to public welfare. On May 8, Mother’s Day, we held the “Protect the Mothers, Protect the Families” charity livestream event, which achieved outstanding results. More than 35,000 viewers tuned in to hear the opinions and experiences of a psychologist, a nutritional expert, and a fellow AXA colleague. They learned how important protecting a mother’s health and happiness is to a family’s development. The 130,000 likes and 12,000 comments we received motivates us to continue being the trusted “partner” that protects Chinese families. For International Children’s Day, Comprehensive IP+OP offers stand-alone policy for juvenile and joined hands with the Ai You Foundation to launch the “With Love and Protection” charity campaign. Anyone who enrolls in the insurance plan will have the opportunity to support sick children in need and receive a Certificate of Love from AXA and the Ai You Foundation.
With the broader topic of sustainable development in mind, the increasing frequency of extreme weather events has forced us to more seriously consider how we can actively address and prevent climate change. This year, the AXA Climate Academy received a brand new upgrade. I hope that each of you will take this opportunity to learn more about AXA’s role in addressing climate change and help us transform our mission of “act for human progress by protecting what matters” into our company’s DNA, which will in turn influence our decisions and behaviors. During the week of June 20-25, the annual AXA Week for Good will be held simultaneously worldwide, during which AXA Tianping will actively participate in advocating for sustainability. We hope that colleagues from all over the world can join in to shine light on environmental protection from China.
As the fragrance of zongzi leaves lingers in the air and dragon boat racing takes place, we wish you and your family a happy Dragon Boat Festival. May we progress together!
2022 May, AXA Tianping and Akur8, an AI-driven insurance pricing technology company, are delighted to announce their collaboration to further enhance AXA Tianping’s pricing process with Akur8’s high-performing AI technologies. With this partnership, AXA Tianping’s actuaries and pricing team will officially deploy Akur8 to unlock new potential with unique analytical insights and advanced pricing automation. AXA Tianping will become the 13th AXA entity and the first insurer in China to use Akur8 – a testament to its commitment to continuous innovation and improvement to better serve its customers.
Thanks to Akur8’s Transparent Artificial Intelligence proprietary technology, AXA Tianping will be able to shorten the time-to-market by automating rate modeling with machine learning in the pricing process, as well as improve the performance of policies with robust AI-driven predictive power. Staying true to its customer-centric approach to products and services, AXA Tianping will leverage Akur8’s next-generation technologies to respond more promptly to dynamic risk environment. It will also roll out a diverse portfolio of well-priced products to meet evolving customer demands, while maintaining full transparency and strong control.
“Akur8 brings in cutting-edge technologies to our pricing process, which helps us continue to strive for technical sophistication and empowers us to deliver valuable insurance solutions to our customers more efficiently while ensuring utmost transparency and control. We believe Akur8 will not only be an important asset to our team’s work along the whole pricing value chain, but also of great value to our customers for providing increased personalization and targeted pricing in a dynamic marketplace. We look forward to working with Akur8 in unlocking the potential of our business,” stated Scott Yin, Chief Pricing Officer & Chief Actuary at AXA Tianping.
In the AXA Star contest, altogether 22 AXA colleagues from headquarter and branches are entitled to awards of AXA Stars in Transformation, Customer First, Integrity, Courage and One AXA. This special column was set up for them so we can all know their stories in living the AXA values and making their contribution in the company growth.
This month we will introduce the Integrity Star – Miao Lili from Shandong Branch and Collaboration Star – Li Hao from Shanghai Branch.
Integrity Star – Miao Lili:
Miao Lili joined AXA in 2011, as her first job after graduation. She has worked in a wide range of positions between the Jinan Central Branch and the Shandong Branch. She has worked in administration and underwriting management, as well as, having been deputy director of operation management and director of risk management.
Under the influence of a series of factors including auto insurance reform, the company’s cornerstone business of—auto insurance—came under severe pressure to control costs. In this context, she used her meticulous, responsible, and rigorous work attitude to sort out each business type, workstream, and risk dimension that exceeded costs. By searching for patterns and trends from the data, she helped increase the proportion of quality operations, and helped significantly lower business costs. In the first half of 2021, she collaborated with the general branch to make breakthroughs in establishing and optimizing pricing models and minivans and private cars. She also formulated regulation solutions for high-risk dimensions such as ride-sharing, connected external models including traffic violations, and helped drive the company’s auto insurance business to achieve more convenient and accurate measurements and predictions.
Q&A with Miao
Q: How do you feel on winning the AXA Star award？
Miao: I feel incredibly excited and proud to receive this honor. This not only represents the leadership’s recognition of my work, but is also a sign of their trust. It’s a heavy responsibility. In the new year, I will continue to follow the strategic transformation goals of the head office, pour more enthusiasm into my work, and help AXA thrive!
Q: Do you have good habits to help you stay healthy?
Miao: Going on walks and hikes.
Q: Any books or TV series you would like to share?
Miao: Ordinary World — it introduces you to this simple yet extraordinary world.
Li Hao joined AXA’s Shanghai branch in 2020 as an underwriting manager, devoted to upholding the core value of putting customers first. He provides underwriting and insurance consultations, and answers relevant questions, all while satisfying customer needs.
Li Hao upholds the One AXA philosophy that a good team requires working together. As part of the backline support staff, he is diligent, proactive, team-oriented, and enthusiastic about his job 24 hours a day. He does his best to provide timely and useful support for business development and assuages the worries of frontline partners. In 2021, with the help of a diversified team, he achieved a 7.91% increase in full term payout ratio for the auto insurance business, a 3.22% growth in the number of private vehicles, and a 7.72% growth in the non-vehicle overlay rate, with all indicators showing positive trends.
In the first half of 2021, Li Hao took the initiative to undertake the testing and launch of the new AXA Insurance PC and mobile systems. He led his team in collaboration with the front and backlines, provided timely feedback to IT on more than 400 issues, and offered pre-testing support for AXA’s national launch. Currently, AXA Insurance has opened its Shanghai branch, the first of its kind in the jurisdiction to use all functions.
Q&A with Li
Q: How do you feel on winning the AXA Star award？
Li: I am very grateful to the company for this award! Thank you to my managers and colleagues for their support and recognition! Looking back on the past year, my team and I achieved success through our collaborative hard work. This award is recognition for both my work and for the collaboration of our team. In the future, I will continue to work hard with my teammates to ensure the company’s success in the 3.0 AXA era!
Q: Do you have good habits to help you stay healthy?
Li: Cooking: By experimenting with dish combinations and studying cuisines, I can experience the beauty life that offers.
Traveling: Traveling helps you relax and learn about entirely different cultures.
Raising pets: Pets bring so much joy into our lives. They help you forget about trivial things and make your stress disappear.
Q: Any books or TV series you would like to share?
Li: To Live by Yu Hua. This book calmly tells us a story of suffering. It shares the truth of life that we all understand and conveys the most simple, yet useful, attitude for living. In our short lives, we will encounter hardships, but we must not give up or be disheartened, because these difficult moments will eventually pass. Carpe diem! Live well, as the character Fugui does in the novel.
How can we protect the physical and mental health of mothers during this ongoing pandemic? To celebrate the Mother’s Day on May 8th, AXATP held a special WeChat livestream event to honor all moms, to inspire and enable their wellness, and help them keep mental strength. The livestream achieved exceptional audience interaction with more than 35,000 viewers, 130,000 likes, and nearly 12,000 comments. The 2-hour session brought a line-up of speakers including AXATP CEO Yamin, relationship psychologist Hu Shenzhi, national senior public nutritionist Yangyang and AXATP Head of Health Cherry Wang, shared an exciting selection of physical and mental health advice for mothers.
The Inspiration Behind the Event
Why did AXA organize a charity livestream event for mothers, and what efforts were made to protect the health of Chinese families? Yamin Zhu shared AXA’s goals during the beginning of the livestream. “From payers to partners, AXA guards the health, confidence, and happiness of every Chinese family.”
Having been rooted in China for more than 20 years, AXA wants to be more than a simple policy “payer”. It wants to be a trusted “partner” that accompanies Chinese families on both their health journeys and in their everyday lives. Mothers are crucial to the emotional wellbeing of families. The livestream aimed to provide a sense of health protection for mothers and safeguard the health, confidence, and happiness of every Chinese family.
This spring, COVID-19 reemerged in multiple cities in China. For example, in Shanghai, many families have been forced to stay home for over a month already, leaving everyone both physically and mentally drained. The hardest working person in any family is undoubtedly the mother, who makes sure everyone eats well and rests enough. The mother impacts each family member’s spirit and confidence too. AXA stands by its brand value of “Protecting your passion and moving forward with confidence”. We encourage family members to support each other and move forward together, so as to establish closer emotional connections and allow the family unit to become a source from which everyone draws strength.
During the lockdown, a mother’s typical day is as such: She sets an early alarm to secure groceries on major food delivery apps; joins countless neighborhood group-buying group chats, and maybe even trades items to get a wider variety of ingredients. Working mothers have more to deal with because they have two “full-time jobs”—balancing career development and looking after a family can be extremely challenging. To top it all off, when it comes to their children’s schooling, they are worried about the quality of online classes. Mothers look after entire families, but they are many times also the ones who need health support and coverage the most.
Ensuring the Healthy Development of Mothers
Being selfless, dedicated, and giving have become the labels of working mothers, but they often forget to take care of themselves being so devoted to their families and careers. When they are constantly busy with their children, families and work, they do not notice their own discomforts and needs. Mental health is one of the most neglected aspects of life, yet it is vital to family, work, and self-management.
In an online Q&A session, relationship psychologist Hu Shenzhi shared advice on how to help mothers stay mentally healthy during a pandemic.
Q: What changes and stressors have the pandemic brought to family life?
A: The pandemic has changed three major aspects of family life: lifestyles, emotions, and relationships. When life goes from stable to unpredictable, we tend to become stressed. Changes in emotions such as anger, sadness, and despair can spread among family members and prolonged home confinement tends to antagonize partner relationships and parent-child relationships.
Q: From a psychological perspective, what roles do mothers play in families?
A: Mothers have three crucial roles in families. They are the centres of emotion, structure, and motivation. As the emotional centre of the family, when the mother is unhappy, the children and husband act more carefully. The more intimate the relationship, the more likely it is to affect other family members’ emotions. As the structural centre of the family, the mother keeps a family running. She is responsible for everything from financial decisions to the little things. As the motivational centre of the family, the mother guides the direction of the family. She decides on travel itineraries, meals, games, and other everyday activities.
Q: What are some psychological problems mothers of different ages may encounter?
A: Here are four real-life stories that explore potential psychological problems mothers have experienced during the pandemic.
1、“Big White”（大白） Mothers: After not going home for over half a month, I saw my young daughter at the nucleic acid testing station and was filled with worry and guilt.
Hu Shenzhi: This kind of emotional response is normal because of the conflict between work and family responsibilities. The daughter will understand that her mother’s work is significant, and this will help her grow up quickly and help more at home. Mothers should not lose themselves in sadness, grief, or anxiety. They need to see the good in the bad.
2、During the pandemic, new mothers caring for their children may face mental breakdowns if they feel to be bad mothers.
Hu Shenzhi: This is a common emotion when you first become a mother. Do not blame yourself or pressure yourself to be the “perfect” mother. Learn about the psychology of child development and know what kind of mother your child needs at each stage. Do not rely too much on your husband to replace you.
3、Retired Mothers: While at home during the pandemic, I wanted to help take care of my granddaughter, but we often had arguments that made my daughter and everyone unhappy.
Hu Shenzhi: When people retire, they lose a sense of accomplishment they would have gotten from work and need to seek more meaning in their lives. In these kinds of circumstances, it can benefit to create some distance between yourself and your family. Find a sense of control in other aspects of life with activities such as writing a memoir or finding a new hobby.
4、Working Mothers: Mothers who work from home and help their children with online courses at the same time find it hard to control their tempers.
Hu Shenzhi: When the mother also takes on the role of the teacher, the child does not know whether to behave as a child or as a student. This can lower learning productivity and cause mothers to become more stressed. Mothers need to learn to give the responsibility back to the child. Let the child be responsible for their homework and wait until there are problems before stepping in. This will allow them to become more independent.
Q: Given the above situations, what tips can you offer mothers?
A: Know how to enjoy life and have fun, and practice the “perfect ten breathing exercises”. Bring creativity into food. While locked down at home, mothers can cook more of their favorite dishes. Leave yourself some time to vent. Confide in your partner or call a psychological counselling hotline. Invest time in a hobby that you enjoy and leave yourself some space, even if it’s just to relax in your room. Find some entertainment – it can be family or parent-child games, or even working out.
The “perfect ten breathing exercise” is for when you are about to lose your temper. Find a private space and tell your family not to disturb you. Then, close your eyes and think of a beautiful scene. Breathe in for three seconds and hold it for another three. Then, breathe out for four seconds and slowly release all the negative emotions from your body.
Balanced Nutrition Guarantees Good Health
In addition to caring for the mental health of mothers, it is also important to help improve their own and their families’ physical health. National senior public nutritionist Yangyang offered detailed nutrition advice during the livestream, while paying special attention to the health needs of new and working mothers.
During this ongoing pandemic, families may face health risks and need to protect their mothers and family members through “good nutrition, work-life balance, physical exercise, and annual medical check-ups”. First, it is important to get the right amount of protein, carbohydrates, fat, vitamins, micronutrients, dietary fibre, and water on a daily basis. Second, try to maintain a balanced routine and keep a stable lifestyle. Third, keep exercising to strengthen your immune system and release stress. Finally, keep up the good habit of having a medical check-up once a year.
Pandemic prevention and control measures have made grocery shopping more difficult. Many mothers have very limited supplies, especially new mothers who need to ensure their own and their babies’ nutritional intakes. Dietitians recommend diversifying daily food intake because pregnant women and lactating mothers need a wider nutritional variety than the general population. Meals should include foods that are high in protein, easily digestible, and rich in calcium and iron. Make a grocery list in advance and stock up on the right ingredients to ensure both the mother and the baby have diverse and balanced diets.
Another group of people who need care is working mothers. They are responsible for three meals a day while working from home, which can be especially exhausting. Here are some healthy meal recipes recommended by nutritionists: 1. red beans and barley porridge can remove dampness and is great for working mothers who work seated all day; 2. Baked sweet potatoes are rich in dietary fiber and healthy for digestion; 3. Sautéed spinach and carrots; spinach is high in iron and the carotene in carrots helps protect your child’s eyesight.
Four Types of Health Protection From AXA
Armed with extensive information given by psychologists and nutritional experts, AXATP Head of Health Cherry Wang mentions four types of health protection for mothers.
Protection 1: Million IP （2022）
In April, the Million IP （2022） was upgraded to “More Peace of Mind, Million Plus”, which highlights its low premium, high leverage, comprehensive coverage, and high-cost performance features, making it a great choice for new mothers.
Protection 2: Mid-Range Medical Insurance for the New Middle Class
Premium choice protection includes 8 plans and is a product with considerable customization and flexibility to provide more comprehensive coverage for mothers. Its base version covers general departments at secondary public hospitals and above. The special needs version expands on the base version to include special needs, VIP, and international departments at secondary public hospitals and above. From May 1 to July 31, the base version of the hospitalization plan is open for separate enrollment for babies and children between 30 days to 17 years old.
Protection 3: Premium Senior Medical Insurance
There are only a few health insurance policies available on the market for seniors over 45 years old. AXA saw the pain point of senior mothers and launched the Premium Senior Comprehensive Medical Insurance. Individuals up to 80 years old can now be covered, and the plan can be upgraded from malignant tumour medical coverage to regular medical insurance, based on the results of a complimentary medical examination.
As mothers grow older, they may have difficulty moving around and become more likely to suffer from accidents than other age groups, as they are prone to falls, sprains, and other accidents. A high cost-effective accident insurance policy, such as AXA’s Accident Insurance for Seniors, is the first choice for many of those who want to buy insurance policies for their elderly mothers.
AXA Tianping has created an AXA Health Ecosystem with its “One-stop Health Solution + Emma by AXA + Mental Health + Customer Insight” and has worked with exceptional partners in the industry to provide Chinese families with trustworthy and comprehensive health protection.
Mothers are the pillar of the family. Protecting her is to protect the family. The livestream is over, but we will continue to protect mothers. AXA hopes to protect the happiness of families and grow with them in the future.
If you ask children, what gifts they want to receive, the answer is most likely related to happiness: a cool toy, a yummy snack, an adorable pet, or a fun trip to the amusement park. But the prerequisite to all these gifts is a healthy body and reliable insurance coverage. For International Children’s Day, Comprehensive IP+OP offers stand-alone policy for juvenile so you can safeguard your child’s future with a warm and thoughtful policy.
Comprehensive IP+OP is a mid-range medical insurance policy for the new middle class. From today until July 31, stand-alone policy for juvenile will be available for a limited time. Its numerous benefits include:
Optional zero-deductible hospitalization
Coverage for both critical and light illnesses
Coverage of up to 3 million RMB
As low as 1.24 RMB/day
Covers special drugs for CAR-T cell therapy and more
During this time, AXA will join hands with Ai You Foundation to hold the “With Love and Protection” charity campaign. Anyone who enrolls their child in Comprehensive IP+OP will receive a Certificate of Love, along with a donation to Ai You Foundation from AXA made on their behalf. All donations will go to help sick children as part of the Ai You-AXA Children’s Foundation.
“Protecting your passion and moving forward with confidence” – From our brand value proposition to offering stand-alone policy for juvenile, AXA has a deep understanding of the different protection needs of Chinese families. By providing an extensive range of insurance products and services, AXA hopes to protect families on their paths of exploration and growth as they move forward to l better lives.
On April 22, the 2022 Q1 Solidarity Townhall was held online, with more than 1,500 colleagues attended remotely. While reviewing the overall performance of the rosy start in the first quarter, all business lines shared their experiences and good practice. The senior management also introduced the solidary efforts in the fight against the epidemic, customer service, ESG promotion plan, pulse survey, etc. While conveying the company’s strategic direction, it also connects every AXA people in the challenging times.
During the session, the first topic was our outperformance in the rosy start program. The premium of all insurance products reached RMB 1.24 billion, a YOY increase of 22.7%. Under severe market pressure, motor insurance premiums increased by 9.5%; health insurance premiums reached 104 million with a YOY growth of more than 2.5 times; commercial insurance doubled to 63 million; retail insurance reached 106 million yuan with a rise of 65%. To be able to achieve such achievements under the adverse impact of the epidemic is worthy of our pride and applause.
Since March when the epidemic has resurged, Shanghai becomes the main battlefield to fight the epidemic. We immediately activated the emergency mechanism, the 24/7 online claim settlement channel, and ensured the sustainability of customer service by setting up online claims settlement specialists and simplifying the claims settlement process. The inconvenience caused by screening and closed-loop management fully reflects our responsibility as “partner”.
During the epidemic, protecting the health and safety of employees is the company’s top priority. The management set up an emergency working group as soon as possible to maximize the safety of employees by deploying remote office, workplace disinfection, and establishing a coordinated emergency response mechanism. The company now collects the health status of Shanghai colleagues through WeCom every day and provide emergency assistance at any time; the food packages rationed by the company have also been sent to colleagues in Shanghai, hoping to help everyone cope with the inconvenience caused by the lockdown. Here I would like to thank the IT, security, administration, human resources, customer service and claims teams for keeping AXA Tianping’s service continuity and ensuring the peace of mind for employees and their families.
In addition, I would like to express my appreciation to the two IT colleagues who took the initiative to apply to be stationed in the Jinqiao office – Hou Feng and Xu Jinqiu. Since March 28, they have been sticking to the Jinqiao office ensuring the smooth operation of the IT system. It is not difficult for us to imagine the many inconveniences they face. Through the “Diary of the Most Beautiful Retrograde” sent from the frontline, we can truly feel their strong sense of responsibility and mission, as well as their optimistic spirit and emotions. Please allow me to represent the company to send our gratitude to Hou Feng and Xu Jinqiu! There are also colleagues from the claims, customer service, IT operations, Shanghai operation center, finance & accounting, CEO office, distribution, and health line and other teams actively participating in the community volunteer team. They are living the AXA Purpose by protecting what matters most.
The achievement cannot be achieved without your solidarity and dedication, Thanks everyone for your contribution!
Other senior management members followed on other topics:
Chief Operating Officer Philip Yu reviewed the company’s overall performance in fighting the epidemic. In the early stage of the epidemic, countermeasures were introduced, to ensure the safety and health of employees and the sustainability of business. An interesting video was also inserted during the period, allowing us to intuitively feel the ownership of the two most beautiful retrogrades, as well as the AXA volunteers who actively participated in community volunteer services and carried forward the spirit of ” AXA Hearts in Action”.
Chief Claims and Customer Service Officer Yang Yong revealed the secret of AXA’s non-stop service to customers during the epidemic–take emergency plans for claims settlement, such as deploying anti-epidemic materials, disinfecting claim settlement vehicles, formulating shift preparation plans, etc. The line of defense against the epidemic is built to ensure that the connection between the company and customers is not interrupted. In the first quarter, the daily average number of new cases reported exceeded 900. We still maintained a 99.8% telephone connection rate and 99.9% telephone service satisfaction rate. The 23 motor insurance service pennants are the affirmation and trust of customers.
Executive Vice President Zhou Liancheng elaborated the first quarter result, and invited He Zhongxiao, general manager of Zhejiang Branch, and Chen Guoshui, general manager of Hebei Branch, as representatives of outstanding institutions, shared their experience to develop diversified development, team incentives, channel breakthroughs, product layout, tracking and counseling. They also set a challenging target for the second quarter: channel operation considering both online and offline, group customer operation to accumulate experience to improve ability, review results of infrastructure retrospective process, compliant operation, improve system management level, and insist brand confidence.
Scott Yin, Chief Actuary and Chief Pricing Officer, interpreted the “double excellence” of the motor insurance business in the first quarter from the perspective of adhering to the development idea of 3.0 era, and requested that in the second quarter, while adhering to cost optimization, actively carry out the H1 business development layout—focusing on renewing customer retention, promoting the growth of new e-marketing customers, and striving to obtain 7% growth on the basis of achieving the target growth rate of 5%. As the basics of the business, the deployment of strategic projects in the motor insurance line is also attracting attention, whether it is promoting customer upgrades, conducting pilot projects for mid-to-high-end customers, or the latest progress and phased results of new energy vehicle insurance projects, all step by step.
Shaw Zeng, Chief Commercial Officer, introduced the Q1 commercial achievement: premiums exceeded the target with YOY increase of 28.6%; operational efficiency significantly improved, operating systems and daily management optimized; business growth points such as overseas projects in Africa were explored, and through cooperation with top insurance companies and foreign brokers, we have established strategic and cooperative relationships to prepare for the long-term development of the business. In addition, the overall goals of commercial insurance and its promotion strategy on the institutional side are also shared with you.
Chief Marketing and Communications Officer Eva Huang shared the ESG strategy and plans, starting from the basic concepts, and introduced the strategic significance and implementation paths of ESG at three different levels of regulation, group, and local entity. In the 2021 AESI (AXA Entity Sustainability Index) rankings, AXATP recorded the highest jump from the 30 participating entities worldwide – up from 35th in 2020 to 19th. Through in-depth understanding of the company’s ESG strategy framework, management committee organizational structure and work schedule, we are full of confidence and expectations for the road to sustainable development.
Chief Human Resources Officer Danielle Zhou introduced the results of the recent Pulse Survey that just concluded in March. The number of employees participating in the survey increased from 571 in December 2021 to 2,819 at the headquarters, with a participation rate of 95%. A more comprehensive and true reflection of the voices of employees. By benchmarking the results of the group and describing the overall trend based on the results of the past four surveys, it interprets the needs of employees from the dimensions of authorization, strategic alignment, value convergence, employee NPS, conciseness and efficiency, customer priority, physical and mental health, and team relationships. It helps to build hierarchical, implementable, and resource-matching action plan. It is believed that continuous follow-up feedback and tracking of results will help create a sound corporate culture and workplace atmosphere that is more favored by employees.
The conference ended with the virtual group photo of all the members. It was very kind to see everyone’s smiling faces on the screen. It is hoped that all colleagues will make persistent efforts to maintain the good momentum of steady progress and quality improvement in the first quarter and promote the achievement and breakthrough of the goals and tasks in the second quarter.
The recent AXA’s annual Study of Mind Health and Wellbeing looks at the current state of mind health across 11 markets in Europe and Asia and constructs the AXA Mind Health Index. It examines how we react to stress, how we choose to diagnose mental illness, and how mental health differs by regions. Mind health in the study is classified into four states —— from “flourishing” at the top to “getting by,” “languishing” and “struggling.”
The findings reveal that about a third (32%) of people globally are getting by, with only 24% flourishing. The gap is wider when examining each region, with only 20% of those in Asia flourishing versus 25% in Europe, and 35% getting by in Asia compared with 32% in Europe.
While in mainland China, 29% of people are flourishing, the same with France and only after Switzerland. 39% Mainland Chinese are getting by, the highest in the 11 markets.
The Mind Health Index identifies 10 skills that can enable people to protect and optimize their mental wellbeing; in effect, it provides a path on how to become ‘fit to flourish’. These 10 skills are:
Emotional Intelligence (EQ)
Self-acceptance
Connectedness
Pride in achievement
Meaning and purpose
Challenge response
Resilience
Self-confidence
Close relationships
Physical health behaviours
We can all use these skills to improve our mind health and wellbeing, especially at this very challenging moment when we face another coronavirus outbreak this spring.
More about the China findings will be released soon to our employees, partners and community as we are keen to leverage our global protection expertise and our years of experience in China, to raise awareness of the importance of mental health by breaking down stigmas, as well as empowering families, employees, and communities with the right tools and assistance on their path to happiness and prosperity.
In case you missed it, you can read the global report and Asia’s findings, as wells as the interview with Antimo Perretta, CEO of AXA Europe and LATAM, and Gordon Watson, CEO of AXA Asia and Africa, here.
The Million Inpatient Medical Insurance 2022 has been released recently, offering customers wider coverage in their health jouney. The upgraded Million IP product brings higher sum assured, more comprehensive protections and more intelligent service.
Sum Insured —— higher sum insured and wider coverage, up to 7.5million yuan
Specialty Drugs —— expanded to 119 specialty drugs, including CAR-T
Medical Devices —— imported and high-end medical devices from zero to five to provide quality treatment
Hospital —— list extended from public hospitals to both public and private to bring more convenience
Health Service —— adding ten health management services catering to specific healthcare needs
Underwriting —— online underwriting helps optimize and ensure a smooth submission process
Guided by「Paye」to「Partner strategy」, we will continue to identify the diverse insurance demands of Chinese customers and offer multiple insurance products and services catering to their health needs at different life stages.
