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315期间安盛天平推出系列主题活动 AXA Tianping launched a series of themed activities during 315

315期间安盛天平推出系列主题活动

AXA Tianping launched a series of themed activities during 315

在今年“3·15消费者权益保护教育宣传周”期间,安盛天平围绕 “共筑诚信消费环境,提振金融消费信心”的活动主题,践行从“赔付者到陪伴者”的企业愿景,扎实推进企业诚信文化建设,促进金融市场公平有序;活动同时也注重提升金融服务教育,其中包括投资者适当性和对重点区域、特殊群体的金融教育。

作为客户值得信赖的“陪伴者”,安盛天平致力为老年人及残障人士等特殊人群提供多项服务举措,以切实行动保护消费者权益及提升服务品质。

  • 全面优化全国网点的服务设施,调整人工服务优先级,以优先接待特殊人群客户;
  • 持续提升机构人员的服务水平,遍布全国20个省份的分支机构合理配置网点服务人员,主动以暖心方式提供服务引导;
  • 客户咨询业务、办理事项时,做到一次性全面准确告知,并将特殊人群保险服务能力纳入服务人员日常管理常态化培训中;
  • 通过优化柜面业务办理流程,支持多种支付方式,开展便捷延伸服务等,不断完善保险服务的建设。

我们也积极参与教育宣传和风险提示有关的活动,例如“315” 国际消费者权益保护日以及防范非法集资宣传月,提示客户及特殊人群常见骗局手法,并帮助他们提升风险防范意识。

During this year’s “March 15th Consumer Rights Protection Education and Publicity Week”, AXA Tianping held different activities centring on the theme of “Building an Honest Consumption Environment and Boosting Financial Consumption Confidence” and achieving the corporate vision principle of becoming “from a payer to a companion”. It solidly promotes the corporate integrity culture and constructs a fair and orderly financial market. It also focuses on improving financial service education, including investor suitability and financial education for special groups in key areas.

Being the “companion” of our customers, AXA Tianping is committed to providing four major service measures for special groups such as the elderly and the disabled. Practical actions are taken to protect consumer rights and improve service quality.

  • The service facilities of our outlets have been comprehensively optimized with adjustments in our manual services, especially giving priority to our customers from special groups.
  • In the branches of 20 provinces across the country, they have a reasonable allocation of network service personnel that provides one-time comprehensive and accurate responses to customers’ business inquiries.
  • Targeting our insurance service capabilities on the special populations, we aim to incorporate them into our training of daily service personnel management.
  • Through optimizing the counter business handling process, supporting multiple payment methods, and carrying out convenient and extended services, we are always committed to improving the construction of insurance services.

We have actively participated in activities related to education, publicity, and risk warning such as the “315” International Consumer Rights Protection Day and the Prevention of Illegal Fundraising Publicity Month. Our active participation in financial knowledge education is helpful for our customers and special groups to raise their awareness of common scam methods and risk prevention.

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安盛保开放平台实践荣获年度数字化转型卓越案例 AXA Tianping recognized for Corporate Responsibility and Digital Transformation

安盛保开放平台实践荣获年度数字化转型卓越案例

AXA Tianping recognized for Corporate Responsibility and Digital Transformation

3月2日,在中国银保传媒主办的“第二届中国保险业数字化转型峰会”上,由安盛天平运营团队提供的《安盛保开放平台实践》荣获“年度数字化转型优秀案例”。该项目以安盛云平台服务架构为基础,融合了多项线上业务功能,以API接口形式向合作者全面开放。这个平台旨在打造以客户为中心的新型服务模式,并改善渠道接入服务质量。公司希望在未来通过互联网思维和技术手段,进一步对外扩展风控、理赔、健康等服务能力,以提供精细化运营策略和科技赋能解决方案。同时,安盛天平也会不断融合内外部优质平台资源,延伸出更多业务使用场景,为新业务开拓保驾护航。

On March 2, during the 2nd China Insurance Digital Transformation Summit, the“Anshengbao Open Platform Practice” provided by AXA Tianping IT team won the “Excellent Case of Digital Transformation of the Year”. Based on the service architecture of AXA Cloud platform, the project integrates a number of online business functions and is fully open to partners in the form of API interface. The platform aims to create a new customer-centric service model and promote the channel business to a better direction of development. In the future, the company hopes to expand its service capabilities in risk control, claims settlement and healthcare, provide refined operation strategy and technology enabling solutions, and continue to integrate high-quality internal and external platform resources operation.

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安盛发布2023心理健康调研 AXA Releases 2023 Mental Health Survey

安盛发布2023心理健康调研

AXA Releases 2023 Mental Health Survey

3月16日,《2023安盛心理健康状况调研报告》在亚洲正式发布,共有来自亚洲、欧洲和美洲的16个国家和地区的30,000名受访者参与了此次调研。

《报告》的最新结果显示Z世代(18~24岁)群体首当其冲:中国内地近半数(46%)Z世代群体的心理健康状态堪忧。研究发现,在中国内地18~24岁的年轻人中,仅有17%的受访者拥有“幸福快乐” 的最佳精神健康状态,而全球这一比例更仅有13%,在所有受访年龄群体中均为最低。本次调研明确指出了Z世代在当今职场中面临的种种挑战,同时也表明雇主需要寻求具有针对性的心理健康支持方案,以应对年轻人才流失率激增的潜在风险。

研究结果旨在为个人、企业、医疗健康从业人员和政策决策者提供资讯,帮助他们了解当前社会的心理健康状况,监测长远的变化,并助其活出“幸福快乐”的人生。安盛集团还希望通过本次调研为个人及企业提供所需的洞察分析,帮助他们深入了解并积极改善心理健康状况,引领社会正向发展,帮助社会大众实现幸福快乐的人生。

On March 16, the “2023 AXA Mental Health Report” was officially released in Asia. A total of 30,000 respondents from 16 countries and regions in Asia, Europe and the Americas participated in the survey.

This year, the latest findings from the annual AXA Study of Mind Health and Wellbeing 2023 revealed that Gen Z (aged 18-24) appears to be taking the brunt of the impact, with nearly half of Gen Z in mainland China (46%) experiencing poor mental health, making them the only age group that has more people struggling than flourishing in Chinese mainland. The research also found that in Chinese mainland , only 17% of young people aged 18-24 are flourishing at the pinnacle of mind health, with the proportion being 13% in globally, both the lowest across all age groups.

The Survey identifies specific challenges they face in today’s workplace, while also highlighting the need for employers to explore tailored support to address a potential surge in turnover in young talent.

The findings aim to provide individuals, business, health professionals and policymakers with intelligence to help understand mind health in society, monitor changes over time and achieve a state of flourishing. AXA also leverages the research to equip individuals and businesses with the insights they need to foster positive mind health, contribute to effecting change in society and ultimately become fit to flourish.

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支持女性,#拥抱平权 Support for women,#EmbracesEquity

支持女性,#拥抱平权

Support for women,#EmbracesEquity

在安盛,我们倡导性别平等,因为我们深知每个人的一言一行不仅对职场,甚至对整个社会都产生着深远影响。3月8日国际劳动妇女节前夕,安盛天平推出了#拥抱平权 的一系列女性产品传播活动。

今年国际妇女节的官方主题是#拥抱平权。值此之际,我们诚挚地邀请每一位员工参与到这一全球盛事中来,与安盛亚非的同事们一起努力,创造一个平等的世界,让全球半数人口能够实现更多的成就与成功。这些支持与参与将有助于消除职场性别障碍、支持职场女性发展。

安盛大中华区总裁尹玄慧女士、安盛天平董事长朱沙苗女士、安盛天平首席执行官左伟豪先生、安盛天平首席财务官Laur Pierre Denis、安盛天平首席市场及公共事务官黄长青女士,以及及众多机构同事积极参与,为支持性别平权发声,弘扬安盛拥抱公平和鼓励包容的企业文化。

安盛大中华区总裁尹玄慧女士

安盛天平董事长朱沙苗女士

安盛天平首席执行官左伟豪先生

At AXA, we speak openly about gender equity. We know that we are all parts of a whole, and that our individual actions, conversations, behaviors, and mindsets can have an impact on our workplace and society.  The eve of International Working Women’s Day on March 8 with, the product promotion campaign #EmbraceEquity was rolled out.

The official theme of this year’s International Women’s Day is #EmbraceEquity. On this occasion, we invited every employee to participate in this global event, and work together with colleagues from AXA Asia and Africa to create an equal world where half of the world’s population can achieve more achievements and success. Such support and participation will help eliminate gender barriers in the workplace and support the development of women in the workplace.

Sally WAN, CEO of AXA Greater China, Sara ZHU, Chairman of AXA Tianping, Kevin CHOR, CEO of AXA Tianping, Laur Pierre Denis, Chief Financial Officer of AXA Tianping, Eva HUANG, Chief Marketing and Communications Officer of AXA Tianping, and colleagues from many institutions actively spoke up in support of gender equality to promote AXA’s corporate culture of embracing equity and encouraging inclusiveness.

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2022 安盛天平可持续发展排名上升至全球第十七位 AXA Tianping’s 2022 sustainable development ranking rises to the seventeenth in the world

2022 安盛天平可持续发展排名上升至全球第十七位

AXA Tianping’s 2022 sustainable development ranking rises to the seventeenth in the world

在最近公布的安盛2022可持续发展排名中,安盛天平上升至全球第17位,总分相比于去年增加了16.57分 (59.2升至75.77)。在各个可持续发展领域,尤其是环境方面坚实表现的推动下,2022年安盛天平在所有安盛实体中分数增幅最大。

我们在亚洲也取得了非凡的成绩,以微弱差距排名亚洲第三,仅次于泰国(78.43分)和香港(75.93分),并以2.44分的显著优势超越了日本。

这些成绩充分体现了我们的团队一直将安盛价值观融入所做的每件事中。无论是提供更多以创新为中心的绿色解决方案,还是降低我们的碳足迹以达成2025环保目标,或鼓励更多员工深入了解气候变化,并在日常生活中使用可再生物品——我们一直在努力为所处的社区和生存的地球做出贡献和改变。

展望未来,我们将继续把“守护生命之本,践行人类进步”的承诺体现在工作的方方面面,使我们在这个双碳时代不断发展和进步。

In the recently announced 2022 AXA Entity Sustainability Index, AXA Tianping rose to the 17th place in the world, with a total YoY increase of 16.57 points (59.2 rising to 75.77) compared with last year. AXA Tianping has the largest score increase of any AXA entity in 2022, driven by a solid performance in various sustainability areas, especially the environment.

We have also achieved extraordinary results in Asia, ranking third in Asia following closely behind Thailand (78.43 points) and Hong Kong (75.93 points), and surpassing Japan with a significant advantage of 2.44 points.

These achievements fully demonstrate that our team has always integrated AXA values into everything we do. Whether it is providing more innovation-centric green solutions, reducing our carbon footprint to meet our 2025 environmental goals, or encouraging more employees to learn more about climate change and use renewable items in their daily lives – we always strive to contribute and make a difference in the communities we live in.

Looking forward to the future, we will continue to embody the commitment of “acting for human progress by protecting what matters” in all aspects of our work, so that we can continue to develop and progress in this dual-carbon era.

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安盛之星的故事:黄玉新、田帅、刘莉、齐博 AXA Star Stories

安盛之星的故事:黄玉新田帅刘莉、齐博  

AXA Star Stories

在安盛之星评选中,共有22位总部和机构同事摘取2022年度安盛之星,并分别获团结之星、勇敢之星、正直之星和转型之星。月刊将为这些同事专门开设“安盛之星的故事”专栏,帮助大家进一步了解安盛人践行安盛价值观的故事。

本月我们将为大家讲述团结之星——湖北分公司财务部会计黄玉新、勇敢之星——定价核保部总监田帅、正直之星——人力资源部薪酬管理负责人刘莉以及转型之星——现在于河北分公司非车险部担任健康险业务经理齐博。

In the AXA Star contest, altogether 22 AXA colleagues from headquarters and branches are entitled to awards of AXA Stars in Transformation, Customer First, Integrity, Courage, and One AXA. This special column was set up for them so we can all know their stories in living the AXA values and making their contribution to the company’s growth.

This month we will introduce stories of our One AXA Star, Finance Department Accountant of the Hubei Branch Huang Yuxin and our Courage Star, Pricing Underwriting Department Director Tian Shuai. We will also introduce our Integrity Star, Human Resources Department Salary Manager Yuki Liu, and our Transformation Star, Non-motor Department Health Insurance Business Manager of the Hebei Branch Qi Bo.  

团结之星黄玉新的故事:One AXA Star – Huang Yuxin’s Story:

黄玉新入职安盛7年,在湖北分公司的财务部担任会计。她在工作中带领及配合其他同事完成各项工作,曾借调到总公司参加总账系统升级项目测试,及时提出改进建议并解决问题。她积极配合监管数据质量专项治理工作,参加内外部各项培训,与公司和同事共同进步及成长。

Q: 获得安盛之星是什么样的感受?

很荣幸能被评为2022安盛之星,感谢领导及同事对我的信任及支持。我从一个刚大学毕业的新人,到能熟练的处理各项财务工作,离不开领导的教导和同事们的帮助,是他们培养了我。所以这份荣誉不光属于我个人,还属于公司每一位成员。

Q:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好?

看书、看电影、看电视。

Q: 可以分享最近在看的一本书、一部电影或一部剧吗?

电视剧《开端》。

黄玉新

Huang Yuxin has joined AXA for 7 years and works as the accountant in Hubei Branch’s Finance Department. She has been leading and cooperating with other colleagues to complete numerous tasks at work. She was switched to the head office to participate in the general ledger system upgrade test project, and put forward improvement suggestions to solve problems in a timely manner. She actively aligns with management of data quality regulations, participates in various internal and external trainings, making progress and growing with the company and colleagues.

Q: How does it feel to get an AXA Star?

It is a great honor to be selected as a 2022 AXA Star, and I would like to thank my leaders and colleagues for their trust and support. From a newcomer who just graduated from university, to being able to handle various financial tasks proficiently, I couldn’t have been able to do this without the guidance of the leaders and the help of my colleagues. So this honor belongs not only to me personally, but also to every member of the company.

Q: What helps you stay healthy?

Reading books, watching movies and TV.

Q: Any books or TV series you would like to share?

The TV Show “Kai duan”.

勇敢之星田帅的故事:Courage Star – Tian Shuai’s Story:

田帅于2015年加入安盛,担任定价核保部总监。他在工作中勇敢面对困难和挑战,于2022上半年优化迭代车险定价策略及梳理定价决策机制。他成功试点小吨位货车的扩展上线和推广车险叠加健康险产品,其产品月保费更突破200万。

Q: 获得安盛之星是什么样的感受?

能够获得安盛之星的奖项,非常开心和激动,首先很感谢各位领导对我工作的肯定和支持,同时也很感激我们团队以及机构的伙伴们在工作中对我的帮助。其实,“勇敢之星”并不仅是我个人的成绩,更多的是来自整个团队一起努力的结果。在以后的工作中,我会继续秉承“勇敢之星”的理念,恪守职业操守,发挥自己的能量,更好的服务公司发展。

Q:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好?

生活中我比较喜欢听听音乐、唱唱歌,也喜欢看些相声小品,来缓解压力。偶尔会去下图书馆,坐上一天,感受下学习的氛围。

Q: 可以分享最近在看的一本书、一部电影或一部剧吗?

电影《当幸福来敲门》。虽然是一部很老的片子,但确实对我感触很深,在压力大的时候,再坚持一下,就会有更好的结果了。

田帅

Tian Shuai joined AXA in 2015 and now works in the Pricing Underwriting Department as Director. Tian has faced difficulties and challenges in his work courageously. He optimized and iterated the motor insurance pricing strategy while sorting out the pricing decision-making mechanism. He successfully piloted the expansion of small-tonnage trucks. Under his strong promotion of motor insurance and health products, the monthly premium of his products exceeded 2 million.   

Q: How does it feel to get an AXA Star?

I will continue to uphold the “Brave Star”, abide by professional ethics, give full play to my abilities, and serve the company’s development.

Q: What helps you stay healthy?

In my life, I prefer listening to music, singing and watching some cross talk sketches to relieve pressure. Occasionally, I will go to the library and sit for a day to feel the atmosphere of learning.

Q: Any books or TV series you would like to share?

The movie 《When Happiness Knocks on the Door》. Although it is a very old film, it really feels deeply for me. In times of great pressure, if you stick to it, you will have better results.

正直之星刘莉的故事:Integrity Star – Yuki Liu ’s Story:

刘莉在人力资源部担任薪酬管理负责人,一直致力为公司创建合规高效的流程机制,全面保障公司及员工利益。刘莉加入安盛之初,人力资源部门正针对中饱私囊、恶意窃取公司利益等问题进行改革及整顿,而她在工作中对虚假欺骗行为的零容忍,提升了员工认可度和满意度。

Q: 获得安盛之星是什么样的感受?

作为当年新入职员工就有机会获评安盛之星,被公司、团队及领导认可,我感到非常自豪和激动。对我来说这是一份荣誉,也是一份激励,我将以创建合规高效的流程机制、全面保障公司及员工利益为核心,用最严谨的工作态度,带入今后在安盛的每一项工作中,与安盛共成长。

Q:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好?

普拉提、旅游、冥想、亲子活动。

Q: 可以分享最近在看的一本书、一部电影或一部剧吗?

《楚门的世界》。

刘莉

Liu Li is in charge of salary management in the Human Resources Department, and has been committed to creating a compliant and efficient process mechanism for the company to fully protect the interests of the company and employees. When Liu Li joined AXA, the human resources department was reforming and rectifying problems such as embezzlement. Her zero tolerance for deceptive behaviors at work has earned her employee recognition.

Q: How does it feel to get an AXA Star?

As a new employee that year, I had the opportunity to be awarded the AXA Star and was recognized by the company, team and leaders. I feel very proud and excited.

Q: What helps you stay healthy?

Pilates, travel, meditation, parent-child activities.

Q: Any books or TV series you would like to share?

The truman show》.

转型之星齐博的故事:Transformation Star – Qi Bo ’s Story:

齐博在寿险行业工作超过10年,现在于河北分公司非车险部担任健康险业务经理。齐博坚定推动转型创新,带领河北分公司累计完成健康险保费2149万元,在保费规模和达成率系统内排名第一。他全年组织多场内部及对外培训,大力提升和培养讲师的授课能力,持续迎接市场的挑战和证明安盛的价值。

Q: 获得2021安盛之星是什么感受呢?

首先感谢总分公司领导给予这样一个机会,增加了我继续转型的动力。转型之路很难,因为各地区的情况不一样,所有的经验都无法借鉴,只能摸着石头过河;转型之路很苦,因为没有成功之前,来自外界的都是压力,只能自己默默去承受;转型之路很飒,因为成功后大家觉得你身上都是光环,而背后的故事只有自己知道。但是无论转型如何,这条道我们都要坚持不懈的勇敢走下去,没有退路可言。

Q:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好?

研讨问题的时候,可以和领导据理力争,但是一旦商议好的事情,即使和自己的想法不合,也要不打折扣的执行下去。因为既然当时认同了,那就是有打动我的道理。压力大了,自己泡杯茶,默默的待上一下午,一切迎刃而解。出去讲课,大家都亲切的叫我齐博士,我的自信源泉就是来自于渠道对我的认可,销售团队对我服务能力的认可。

Q: 可以分享最近在看的一本书、一部电影或一部剧吗?

《亮剑》,包含日常管理、沟通上级和下级、团队文化建设,在剧集中都能多多少少找到答案。

齐博

With experiences of working in the life insurance industry for more than 10 years, Qi Bo currently works as Non-motor Department Health Insurance Business Manager in the Hebei Branch. Qi has been leading transformation and innovation in accordance with AXA’s spirit of the contract. He led the Hebei branch to complete the health insurance premiums of RMB21.49 million, ranking first in the premium scale system and achievement rate system. Throughout the year, he also held many internal and external training sessions to improve and cultivate the lecturers’ teaching skills. He continues to meet different challenges of the market while demonstrating the value of AXA.

Q: How do you feel about winning the AXA Star Award?

First of all, thanks to HQ for giving such an opportunity, which only increases my motivation for continued transformation.The road to transformation is difficult, because the situation across regions varies, and experiences are not necessarily universally applicable but can only be used as guides;The road to transformation is very bitter, as one must withstand external pressure silently before the project is proven successful;The road to transformation is melancholy, because even after you find success and receive recognition, only you know the effort it took to get here.But no matter how this transformation is, we must go down with unremitting bravery without retreat.

Q: What helps you stay healthy?

You can argue for your own ideas initially, but once you’ve reached a consensus, even if it wasn’t your desired choice, you have to do it thoroughly since that was the agreement. When the pressure gets big, I make myself a cup of tea and spend an afternoon by myself and the issues will slowly resolve themselves. When I go out to teach classes, everyone calls me Professor Qi, and this recognition from the retail team is a source of confidence for me.

Q: Any books or TV series you would like to share?

《Drawing Sword》,a TV series that provides insights on everyday management, internal communications, team culture building and various other tidibits.

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CEO Newsletter ISSUE33– Moblie

亲爱的安盛天平同事,

春回大地,万物复苏,安盛天平的伙伴们也早已投入到开门红的热潮之中。1月31日,2023年一季度全员大会在瑞明职场召开,我们共同回顾了在2022年取得的成绩,展望了2023年的发展前景,公司上下一心,更坚定地走在“高质量、多元化发展,并不断提升盈利能力”的正确战略道路上。

在全体同仁的辛勤努力下,2022年公司各项转型工作都取得了前所未有的成果和突破——整体保费增速达2%,机构非车保费占比达到22%,实现了“双轮驱动”的稳健增长模式;机构通过提升基础管理和渠道经营能力,不断向精细化管理迈进;车险业务保持韧性,商业险、零售险和健康险增速高于市场平均水平。与此同时,公司在提升车险定价、核保能力,布局新能源车,发力员福业务,完善非车系统和技术能力,强化消保工作,践行ESG等多方面都取得了不错的成绩。

随着疫情防控政策的放开,2023年既是机遇也是挑战,我们有理由对在中国市场的可持续增长有更大的期许和信心。而在更加激烈的竞争格局下,只有不断提升自身实力,才能决胜长期发展。

立春前后,我踏上了一系列巡访之旅,从天府之国的成都,到首都北京,再到齐鲁大地的济南,行程涵盖监管机构拜访、合作伙伴会谈、直销中心、电服中心及各地分支机构,在地管理团队和一线伙伴亲切交流座谈,期待大家以更旺盛的斗志,更发奋的姿态和更充沛的干劲,追求高质量的发展,实现盈利性的增长。

能者达人所不达,智者达人所未见。2023,使命必达!

Dear AXA colleagues,

With the return of spring, we at AXA Tianping have thrown ourselves into the year with renewed vitality and vigor. On January 31, our Q1 Townhall took place at the Ruiming office, where we took the opportunity to review our achievements in 2022 and look ahead to 2023. We unite as a company to achieve “high-quality, diversified development and continuous improvement of profitability”.

Thanks to the hard work of all colleagues, in 2022, the company has achieved unprecedented results and breakthroughs in various transformation tasks –
the growth rate of overall premiums reached 2% and the proportion of institutional non-motor insurance premiums reached 22%, demonstrating the steady growth of our “dual-engine” model. Additionally, we are constantly refining our management by improving channel operation capabilities; Our auto insurance business remains resilient, and the growth rates of commercial insurance, retail insurance and health insurance are higher than the market average. At the same time, the company has achieved good results in improving auto insurance pricing and underwriting capabilities, deploying new energy vehicles, developing employee welfare, improving non-vehicle systems and technical capabilities, strengthening consumer protection work, and practicing ESG.

With the liberalization of epidemic prevention and control policies, 2023 presents both opportunity and challenge. We have greater expectations and confidence in the sustainable growth in the Chinese market. Yet in a more competitive landscape, only by continuously improving our strengths can we win in the long run.

Earlier this spring, I embarked on a tour, from Chengdu, the land of abundance, to Beijing, the capital, and then to Jinan, the land of Qilu. The local management team and front-line partners had a cordial discussion. We look forward to our collective continued pursuit of high-quality development and achievements in profitable growth accompanied by a vigorous fighting spirit, can-do attitude and vivacious energy.

Let’s achieve all we can in 2023!



安盛天平首席执行官 左伟豪

CEO of AXA Tianping Kevin Chor

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CEO Newsletter ISSUE33– PC

亲爱的安盛天平同事,

春回大地,万物复苏,安盛天平的伙伴们也早已投入到开门红的热潮之中。1月31日,2023年一季度全员大会在瑞明职场召开,我们共同回顾了在2022年取得的成绩,展望了2023年的发展前景,公司上下一心,更坚定地走在“高质量、多元化发展,并不断提升盈利能力”的正确战略道路上。

在全体同仁的辛勤努力下,2022年公司各项转型工作都取得了前所未有的成果和突破——整体保费增速达2%,机构非车保费占比达到22%,实现了“双轮驱动”的稳健增长模式;机构通过提升基础管理和渠道经营能力,不断向精细化管理迈进;车险业务保持韧性,商业险、零售险和健康险增速高于市场平均水平。与此同时,公司在提升车险定价、核保能力,布局新能源车,发力员福业务,完善非车系统和技术能力,强化消保工作,践行ESG等多方面都取得了不错的成绩。

随着疫情防控政策的放开,2023年既是机遇也是挑战,我们有理由对在中国市场的可持续增长有更大的期许和信心。而在更加激烈的竞争格局下,只有不断提升自身实力,才能决胜长期发展。

立春前后,我踏上了一系列巡访之旅,从天府之国的成都,到首都北京,再到齐鲁大地的济南,行程涵盖监管机构拜访、合作伙伴会谈、直销中心、电服中心及各地分支机构,在地管理团队和一线伙伴亲切交流座谈,期待大家以更旺盛的斗志,更发奋的姿态和更充沛的干劲,追求高质量的发展,实现盈利性的增长。

能者达人所不达,智者达人所未见。2023,使命必达!

Dear AXA colleagues,

With the return of spring, we at AXA Tianping have thrown ourselves into the year with renewed vitality and vigor. On January 31, our Q1 Townhall took place at the Ruiming office, where we took the opportunity to review our achievements in 2022 and look ahead to 2023. We unite as a company to achieve “high-quality, diversified development and continuous improvement of profitability”.

Thanks to the hard work of all colleagues, in 2022, the company has achieved unprecedented results and breakthroughs in various transformation tasks –
the growth rate of overall premiums reached 2% and the proportion of institutional non-motor insurance premiums reached 22%, demonstrating the steady growth of our “dual-engine” model. Additionally, we are constantly refining our management by improving channel operation capabilities; Our auto insurance business remains resilient, and the growth rates of commercial insurance, retail insurance and health insurance are higher than the market average. At the same time, the company has achieved good results in improving auto insurance pricing and underwriting capabilities, deploying new energy vehicles, developing employee welfare, improving non-vehicle systems and technical capabilities, strengthening consumer protection work, and practicing ESG.

With the liberalization of epidemic prevention and control policies, 2023 presents both opportunity and challenge. We have greater expectations and confidence in the sustainable growth in the Chinese market. Yet in a more competitive landscape, only by continuously improving our strengths can we win in the long run.

Earlier this spring, I embarked on a tour, from Chengdu, the land of abundance, to Beijing, the capital, and then to Jinan, the land of Qilu. The local management team and front-line partners had a cordial discussion. We look forward to our collective continued pursuit of high-quality development and achievements in profitable growth accompanied by a vigorous fighting spirit, can-do attitude and vivacious energy.

Let’s achieve all we can in 2023!



安盛天平首席执行官 左伟豪

CEO of AXA Tianping Kevin Chor

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2023年一季度员工大会成功举办 AXA Tianping ushers in new year with strong start at Q1 Townhall

2023年一季度员工大会成功举办   

AXA Tianping ushers in new year with strong start at Q1 Townhall

1月31日,2023年一季度全员大会在瑞明职场召开。此次会议举行于春节假期后的第一周,借此机会我与现场参会的安盛天平管理团队向总公司各部门,以及在线的全国各分支机构和中心的同事们致以新春的问候与祝福,希望与各位在辞旧迎新之际,共商新一年的发展大计。

首先回顾一下公司在2022年所取得的成绩。面对疫情的反复和市场的不确定性,我们的各项转型工作都获取了前所未有的成果和突破,体现了我们正坚定地走在“高质量、多元化发展,并不断提升盈利能力”的正确战略道路上。

2022年,安盛业务在渠道同类产品占比显著提升:在明亚,安盛整体及同类财险公司排名均为第1;在大童,整体第4,同类财险公司第1;在泛华整体第6,同类财险公司第4;在华康,整体第4,同类财险公司第2。

正如首席财务官Pierre LAUR提到,2022年虽有疫情挑战,但势头良好。2023年的目标是所有业务条线均实现正增长,车险受新能源业务驱动,目标重回正增长,并持续注重利润优化;零售业务稳步增长,维持驾乘意外险高叠加率,以实现强劲盈利目标;商业险和健康险受机构转型驱动,目标增速将继续高于市场平均水平。

展望2023,我们年度整体业务增长目标为7%。在业务方面,我们将继续保持健康险、商业险和车险在国内市场的竞争优势。通过留出更多资源发力新能源车险业务,安盛将进一步夯实业务品质的精细化管理;抓好业务节奏,弹性投放资源,以及推动新能源业务有效落地。商业险将注重产品策略和业务模式,加强销售管理,提升三级机构业务能力,继续机构分级经营。

安盛也同时会提升运营效率,提升和监管规制的建设,继续完善优化消费者保护的机制。公司将严格遵循银保监会及其他政府机构发布的网络及数据安全、个人信息保护、消费者权益保护等方面的相关制度,及时建立健全内控合规自评机制,加强对内控合规方面的监督。

最后,在安盛天平,保护消费者权益是每一位员工的责任,在去年建立消保专员管理体制,落实“一把手”工程,设立消保事务委员会,印发消保管理办法等举措的基础上,今年将建设消保/投诉管理系统,全面梳理完善投诉管理体系,组织开展覆盖全司的消费者权益保护活动。

追求实现高质量的发展,实现盈利性的增长是我们始终追求的目标。2023年,让我们齐力同心,万众一心,使命必达!

On January 31, the 2023 First Quarter General Meeting was held at the Ruiming office. This meeting was held in the first week after the Spring Festival holidays. Together with the management team, we would like to take this opportunity to extend our festival greetings to all HQ departments and to our colleagues in all branches and centers across the country. As we embrace “out with the old, in with the new”, we hope to share our development plans for the new year with all of you.

Let’s start by looking back at what we have achieved in 2022. Despite market uncertainties and COVID, our transformation work has achieved unprecedented results and breakthroughs have been achieved across various transformation tasks, which shows that we are firmly on the correct strategic path of “high-quality, diversified development and continuous improvement of profitability”.

In 2022, the market shares of AXA products among our channels increased significantly. With Minya, AXA ranks No. 1 overall and among P&C peers; with Datong, we rank No. 4 overall and the first among P&C peers; with Fanhua, we rank No. 6 overall and among P&C peers; with Huakang, we rank No. 4 overall and second among P&C peers.

As mentioned by Chief Financial Officer Pierre LAUR, despite challenges of brought by the pandemic in 2022, we maintained good momentum. The goal for 2023 is to achieve positive growth in all business lines. Driven by our NEV product line, we aim to return auto insurance to positive growth and continue to focus on profit optimization. Retail business grows steadily and maintains high synergy with driving accident insurance to achieve strong profit targets. Commercial insurance and health insurance are driven by our organization-wide transformation, with a target growth rate maintained at higher than market average.

Looking ahead to 2023, our annual overall business growth target is 7%. We will continue to maintain our competitive advantages in health, commercial and motor insurance in the domestic market. By setting aside more resources for the NEV insurance business, AXA will further refine its management model, adopt a disciplined growth approach, flexibly invest resources in the business and promote the effective implementation of the NEV insurance line. Commercial insurance will focus on developing product strategies and business models. We will strengthen sales management, improve the business capabilities of sub-branches and continue to operate at different levels.

At the same time, AXA will continue to improve operational efficiency and complaint management system and improve consumer rights protections . The company will strictly follow the relevant regulations on network and data security, personal information protection, and consumer rights protection issued by the China Banking and Insurance Regulatory Commission and other government agencies, while establishing and improving our internal control compliance self-assessment mechanism in a timely manner, and strengthening internal compliance supervision.

At AXA Tianping, protecting consumer rights and interests is the responsibility of every employee. In 2022, we established a consumer protection commissioner management system, we have designated responsibilities, established a consumer protection affairs committee, and issued of consumer protection management measures. This year we will build a consumer protection and complaint management system, comprehensively sort out and improve our complaint management mechanism, and organize consumer rights protection activities across the entire company.

Here at AXA Tianping, we have always pursued high-quality development and profitable growth. In 2023, let us keep working together, unite as one, and achieve our mission!

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左总赴分支机构及中心巡视视察 CEO tours local branches and centers

左总赴分支机构及中心巡视视察 

CEO tours local branches and centers

一年之计在于春,2023年立春前后,公司首席执行官左伟豪先生从二月二号开启了一系列视察巡访之旅,从天府之国的成都,到首都北京,再到齐鲁大地的济南,行程涵盖监管机构拜访、合作伙伴会谈、直销中心、电服中心及各地分支机构视察等等,与在地管理团队和一线伙伴亲切交流、分享经验,共同展望未来发展前景。

第一站 成都

左总在首席理赔和客服官阳勇的陪同下拜访了四川银保监局,双方就安盛天平发展战略及经营管理情况,四川产险监管、行业信息等事项进行了沟通交流。之后,左总与四川分公司代理人团队、非车重点合作伙伴,交流了经营管理的心得,在听取了四川分公司的工作汇报后,他对2023年的重点工作领域及方向做出指示。四川分公司全体同仁备受鼓舞,坚定了贯彻总公司战略部署,加快非车业务发展的决心,并对稳步发展车险,优化成本,转型求盛充满信心。

在受邀出席的成都直销在线中心2022年度销售系列荣誉颁奖仪式上,左总对新一年提出期望:重视消保,为客户提供更优质的服务;全力突破,再创新高;关怀员工,提升员工感受度。

在视察指导成都电服/作业中心工作的过程中,左总听取了中心关于团队建设,新能源车险、健康险理赔作业,消保合规建设等重点项目的汇报,并就理赔客服工作提出两点希冀:如何通过优质服务向客户讲好理赔故事;如何通过良好的部门协作向业务线、机构端讲好理赔故事。

左总视察四川分公司

第二站 北京

在执行副总裁周连成、首席转型官李俊豪、总经理办公室负责人戴思远的陪同下,左总来到北京分公司视察,听取了分公司总经理唐乃秋的工作汇报。北京分公司2022年取得多项进步,全险种同比增速284%。左总来到了北分公司,肯定了整体的发展,并对2023年提出希望与要求,并表达对每一位员工应当承担的责任和未来发展的期许。

左总视察北京分公司

第三站 济南

左总一行来到泉城济南,山东分公司总经理毕玉泉及管理团队汇报了山东分公司的成长历程与发展规划,以及山分近年在车险和非车险的经营管理特点与得失,2023年度销售规划等内容。左总鼓励山东分公司继续实现高质量发展,并加快发展非车险业务。山分管理团队陪同左总走访了车险合作伙伴爱程团队,以及非车险合作伙伴山东圣安保险销售有限公司。双方就渠道业务发展、当前保险营销模式,未来业务布局等方面进行了深入交流。左总赞赏合作伙伴主动把握市场变动机遇、积极向客户提供贴心服务的经营策略,展现了先进的保险营销和管理理念。当天中午,左总一行专程参加山东落地中心的午间分享会,听取了中心负责人李乐的汇报与介绍。左总对中心提出三点期望:落实总部消保工作要求,进一步提升客户满意度;落实总部非车险转型发展策略,尝试新突破;鼓励创新,做有特色的中心项目。

左总视察山东分公司

此次巡回视察为分支机构/中心的高质量发展导航定向,也让一线同仁备受鼓舞。相信在总公司管理团队的领导下,各分支机构/中心一定能够坚决执行总公司的战略部署,以更旺盛的斗志,更发奋的姿态和更充沛的干劲,追求高质量的发展,实现盈利性的增长。

A good start in the spring brings good tidings for the year. At the beginning of spring in 2023, AXA Tianping Chief Executive Officer Kevin Chor began touring the country to visit sales centers and local branches. He visited Chendu, Beijing, Jinan and other places to meet and exchange experiences with local management and partners, and to chart the 2023 growth prospectus together.

First stop, Chengdu

Accompanied by Chief CS officer Yang Tong, Kevin visited the Sichuan Banking and Insurance Regulatory Bureau and AXA’s Sichuan branch to discuss AXA Tianping’s development strategy and goals. Afterwards, Kevin exchanged operation and management insights with the Sichuan branch managerns and non-vehicle line key partners. After listening to their work report, he gave instructions on the key work areas and directions for 2023. All colleagues in the Sichuan Branch were encouraged to strengthen their determination to implement HQ’s strategic plan and accelerate the development of the non-vehicle business, steadily develop auto insurance, optimize costs and transform for prosperity.

At the award ceremony of the 2022 annual sales series honor of Chengdu Direct Sales Center, Kevin raised expectations for the new year: prioritizing consumer insurance and providing better services to customers; making breakthroughs to reach new heights; and caring for employees.

In the process of inspecting and guiding the work of Chengdu E-Service/Operation Center, Kevin was given a report on team building, new energy auto insurance, health insurance claims operation, consumer insurance compliance construction and other key projects, putting forward two goals for customer service – to improve the storytelling of insurance through quality customer service and through department coordination.

Second stop, Beijing

Accompanied by EVP Liancheng Zhou and chief transformation office Li Junhao, Kevin came to the Beijing branch and heard about their number of improvements in 2022 from branch manager Tang Naiqiu. The brand achieved a YoY growth rate of 284% in total for all insurance lines. Kevin visited the branch and affirmed its achievements, put forward hopes and goals for 2023, and expressed his wishes for the team’s responsibilities and future development.

Last stop, Jinan

Having arrived in Jinan, Shangdong branch manager Bi Yuquan and his management team reported on the branch’s long-term development plans and their recent wins and losses in auto and non-auto insurance as well as retail plans for 2023. Kevin encouraged the Shandong branch to continue to strive for high-quality development and accelerate the development of non-motor insurance business.

The Shandong management team accompanied Kevin to visit their auto insurance partner Aicheng and their non-auto insurance partner Sheng An to conduct in-depth exchanges on channel development and the current insurance marketing model. Kevin praised the business strategy of actively seizing market opportunities amid changes and actively providing customers with considerate services, demonstrating advanced insurance marketing and management concepts. The delegation also stopped by the Shandong landing center where manager Li Le gave a report. Kevin hoped that the team would continue to realize the needs of HQ, to increase customer satisfaction and to realize the transformation of non-auto insurance through meaningful projects and products.

This tour helped inform the high-quality development of branches and service centers and encouraged front-line colleagues. Under the leadership of the management team at the head office, each branch and center will be able to resolutely implement the overall strategy, pursue high-quality development and achieve profitability with a vigorous spirit and attitude.