安盛之星
AXA Stars
在2023年度安盛之星的评选中，共有25位总部和机构同事脱颖而出，他们分别荣获客户之星、团结之星、勇敢之星、正直之星和转型之星。月刊将为这些同事专门开设“安盛之星”专栏，帮助大家进一步了解安盛人践行安盛价值观的故事。
本月我们将为大家分享正直之星——理赔管理部业务管理一室主任梁春昌，转型之星——销售管理部系统管理经理钟即宇，勇敢之星——邢台中心支公司营销部经理助理梁玥瑗的故事。
In 2023, a total of 25 headquarters and corporate colleagues were selected as the star of customer, the star of Unity, the star of courage, the star of integrity and the star of transformation. The magazine will provide a special column for these colleagues, “AXA Star”, to help you further understand the AXA people practice AXA values story.
This month, we will share with you the star of integrity-liang Chunchang, head of the business management section of the claims management department, and Zhong Jiyu, system management manager of the sales management department, the star of transformation, the brave star-the story of Liang Yueyuan, assistant manager, marketing department, Xingtai Center branch.
正直之星——梁春昌
梁春昌有着丰富的汽车保险专业背景和多年查勘定损经验，曾负责查勘管理、投诉管理等工作，目前担任理赔管理部主任，主要负责车险用户的客户服务和车物成本管控工作。在客服方面，他优化了线上理赔流程，提升线上理赔占比和客户满意度；在业务支持方面，他组建新能源理赔专家队伍，不断提升新能源理赔风险管控能力；在车物成本管控方面，他通过上线低碳保平台，管控风险并降低定损成本，为安盛用户和机构查勘定损人员提供了高效、专业的服务。
Q1: 获得安盛之星是什么样的感受？
获得正直之星我感到非常自豪，这份荣誉是对我和所有车险查勘定损人员的认可。由衷感谢团队领导在我日常工作中给予的指引和大力支持，感谢全司车物理赔人员在车物减损和客户服务中做出的不懈努力！我们将继续秉承公平、公正的理赔原则，不惜赔、不滥赔，认真细致做好每位出险用户的理赔服务，践行陪伴者的职责。
Q2: 平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？
平常我喜欢带娃去户外运动，在公园散步或者带小朋友打打球，呼吸下新鲜空气。充分的运动有助于保持身体健康，陪伴孩子成长中的一点一滴都能带来身心的愉悦。
Q3: 请分享最近在看的一本书、一部电影或一部剧。
最近看了《长安三万里》，高适和李白初相见，是少年侠客，萍水相逢，引为知己。但高适是入世之人，一心报国；李白是诗仙，天下何人不识君。
兄弟只是陪伴不是改变，各自安好，《长安三万里》值得一看！
The star of integrity
Liang Chunchang has a rich professional background in auto insurance and many years of experience in surveying and damage determination. He was responsible for surveying and management, complaint management, etc. , and is currently the director of the Claims Management Department, he is mainly responsible for customer service and vehicle cost control for auto insurance users. In terms of customer service, he has improved the online claims process to increase the online claims proportion and customer satisfaction. In terms of business support, he has formed a team of new energy claims experts to continuously enhance the new energy claims risk management capability In terms of vehicle and material cost control, he provided efficient and professional services for AXA users and organizations to survey damage personnel through online low-carbon insurance platform to control risks and reduce damage costs.
Q 1: How does it feel knowing that you’ve been awarded as AXA Star?
I feel proud and grateful for the team who supports me on a daily basis, thanks to the driver physical claims staff in the vehicle damage and customer service to make unremitting efforts! We will continue to uphold our work principle and practice the duties of insurer.
Q 2:What are your habits to keep confident, healthy and positive?
Usually I like to take my baby to play outdoor sports, walk in the park or take the children to play ball, breathe the fresh air. Full exercise helps to keep the body healthy, accompany the child in the growth of every bit can bring physical and mental pleasure.
Q 3:Please share with us a book, a movie or a theatre piece.
Recently saw the“Chang ‘an 30,000 Miles” of the “rencontre” of Gao Shi and Li Bai. Gao Shi was a man who had joined the world and was dedicated to serving his country. Li Bai was an immortal poet, and everyone in the world knew him.
I strongly recommend this book, a story of true brotherhood.
转型之星——钟即宇
鉴于合规对公司经营管理的重要性，以及早先销售条线内合规培训系统性和规范性的不足，钟即宇主动承担起搭建销售条线合规培训体系的重任。通过深入研究，他策划了针对不同对象的合规培训方案，引入行业领先课程系统，并形成一套全面的合规培训体系。此外，为巩固风险防范能力，还建立了风险中介渠道名单库和定期抽检制度。
如今，每位销售人员入职时都必须接受合规培训和考试，中介渠道和销售人员合作期间也会接受系统合规培训，并记录留档。同时，钟即宇还建立了中介渠道名单库以识别并防范中介合作的高风险，实施定期抽检以进行风险防范和预警，夯实了公司销售制度基础建设，补齐了制度短板，并为业务的可持续发展奠定了坚实基础。
Q1：获得安盛之星是什么样的感受？
获得奖项，我深感荣幸和激动，这代表公司和领导对我的认可和肯定。这个奖项见证了我的努力和汗水，也见证了我的成长和进步。它让我更加坚信，只要用心去做，就一定能够取得成果。我会珍惜这份荣誉，继续保持谦逊和进取的态度，不断提升自己的能力和素质，为公司的发展贡献更多的力量。同时，我也期待未来能够迎接更多的挑战，创造更多的辉煌。
Q2：平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？
我平时比较喜欢看书，会在闲暇和通勤时看电子书。对我来说，书不仅是知识的宝库，也是理解这个世界的窗口。我喜欢沉浸在书的世界里，享受那种安静而专注的感觉。无论是小说、散文还是科普读物，我都乐于阅读，从中汲取养分。看书让我更懂得欣赏生活中的美好，也丰富了我的内心世界。对我来说，阅读是一种简单而纯粹的享受。
Q3：请分享最近在看的一本书、一部电影或一部剧。
最近我阅读了一本名为《洞见》的书籍，这本书以深入浅出的方式解析了人类认知的局限与盲点，引导我们洞察世界的真实面貌。书中通过丰富的案例和独到的观点，让我对自我认知、思维方式和人际关系有了全新的理解。它教我认识到，我们的思维方式常常受限于过往经验和固有观念，而这些限制正是阻碍我们看清真相的“盲点”。通过书中的引导，我开始反思自己的思维模式，尝试跳出固有框架，用全新的视角去看待问题。同时，书中也强调了自我觉察的重要性，只有真正了解自己，才能更好地应对生活中的挑战。阅读这本书，不仅让我收获了知识，更让我在心灵深处得到了触动和启迪。
The star of transformation
In view of the importance of compliance to the company’s management, as well as the lack of systematic and normative compliance training in the earlier sales line, Zhong Jiyu took the initiative to build the sales line compliance training system. Through in-depth research, he planned for different target compliance training programs, the introduction of industry-leading curriculum system, and the formation of a comprehensive compliance training system. In addition, in order to consolidate risk prevention capacity, risk intermediary channels also established a list of banks and regular sampling inspection system.
Today, every salesperson must undergo compliance training and testing when they enter the job, and receive system compliance training and keep records while working with agents and salespeople. At the same time, Zhong Jiyu has also established a list of intermediary channels to identify and prevent high risks in intermediary cooperation, implemented regular spot checks to prevent and forewarn risks, and consolidated the company’s sales system infrastructure, it has filled in the gaps in the system and laid a solid foundation for the sustainable development of the business.
Q 1:How does it feel knowing that you’ve been awarded as AXA Star?
I am deeply honored and excited to receive this award, which represents the recognition and affirmation of the company and the leadership. This award has witnessed my efforts and sweat, but also witnessed my growth and progress. It made me believe that if I put my heart into it, I can achieve results. I will cherish this honor, continue to maintain a humble and enterprising attitude, constantly improve their ability and quality, for the development of the company to contribute more strength. At the same time, I also look forward to the future to meet more challenges and create more brilliant.
Q 2:What are your habits to keep confident, healthy and positive?
I usually prefer reading, will be in the leisure and commuting time to read e-books. For me, books are not only a treasure trove of knowledge, but also a window into the world. I like to immerse myself in the world of books and enjoy the feeling of quiet and concentration. Whether it’s fiction, prose, or popular science, I enjoy reading and learning from it. Reading helps me appreciate the beauty of life and enriches my inner world. For me, reading is a simple and pure enjoyment.
Q 3:Please share with us a book, a movie or a theatre piece.
I recently read a book called insight, which provides insight into the limitations and blind spots of human cognition in an easy-to-understand way. The book offers a wealth of case studies and original perspectives that give me new insights into self-knowledge, ways of thinking, and relationships. It taught me that our way of thinking is often limited by past experience and preconceived notions, and that these limitations are the“Blind spots” that prevent us from seeing the truth. Through the guidance of the book, I began to reflect on my own thinking patterns, trying to get out of the frame, with a new perspective to look at the problem. At the same time, the book also emphasizes the importance of self-awareness, only really know themselves, in order to better deal with the challenges of life. Reading this book, not only let me gain knowledge, but also let me in the depths of the soul was touched and inspired.
勇敢之星——梁玥瑗
梁玥瑗来自河北分公司邢台中心支公司营销部，自2012年入职以来，先后从事业管部经理助理、营销业管部核保管理岗、业务推动室主任和营销部部门经理助理等多个岗位，并获得多项荣誉：2018、2019年度总公司个代渠道授权讲师，2017年度总公司个代渠道金牌课程设计大赛“入围奖”，2018年度总公司个代渠道金牌课程设计大赛“优秀作品奖”，2019年度总公司个代渠道金牌课程设计大赛“三等奖”，2020年度河北分公司个代渠道优秀销售团队，2021年度河北分公司优秀驾意险推动奖，2021年度河北分公司优秀H24产品推动奖等等。此外她协同团队也屡创佳绩：
- 2023年度，部门保费达成率135%，位列河北分公司第2名；
- 2023年度，新能源车险保费达成率1042%，位列河北分公司第1名；
- 2023年度，大分销当年件数续保率43.97%，位列河北分公司第2名；
- 2023年度，商业险保费达成率109%，位列河北分公司第1名。
Q1：获得安盛之星是什么样的感受？
能够获得安盛之星是感恩的——感恩公司给予我的机会和平台，在这里展示自我，实现价值；感恩领导和同事们对我工作的支持和帮助，这份荣誉，是对我以往工作的肯定，及对今后工作的鞭策。
Q2：平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？
平时生活中我喜欢旅游和亲子阅读。旅游可以让我开拓视野、增加见闻，同时保持好心情；亲子阅读使我开拓思维、增加学识，促进良好的亲子关系。
Q3：请分享最近在看的一本书、一部电影或一部剧。
最近重温了《积存时间的生活》。这本书讲述的是建筑师津端修一和妻子用将近40年的时间打造理想家园的故事。夫妇二人日出而作，日落而息，把生活打理的井井有条，日子过的平淡安逸。读这本书时能够让我的内心平和、淡然。好生活是时间积存下来的，你我都能拥有，只要内心坚定，趁早开始，时间会给我们最好的答案。
The brave star
Liang Yueyuan is from the marketing department of Xingtai branch of Hebei branch company. Since he joined the company in 2012, he has worked as assistant manager of Business Administration Department, Supervisor of Business Promotion Office, assistant manager of marketing department, etc. , and won a number of honors: 2018,2019 the head office of the authorized speaker of the individual channels, the 2017 head office of the individual channels gold medal curriculum design competition“Finalist”, 2018 head office individual generation channel gold medal curriculum design competition“Excellent Work Award”, 2019 Head Office Individual Generation Channel gold medal curriculum design competition“Third Prize”, he branch 2020 generation channel excellent sales team, 2021 Hebei Branch Excellent Driving Insurance Promotion Award, 2021 Hebei branch excellent H24 product promotion award. In addition, she has made many achievements with the team:
- In 2023, the department achieved 135% of the premium rate, ranked second in Hebei branch;
- In 2023, the new energy vehicle insurance premium rate of 1042% , ranked first in Hebei branch;
- In 2023, the renewal rate of large-scale distribution was 43.97% , ranking 2nd in Hebei branch;
- In 2023, the rate of commercial insurance premium reached 109% , ranked first in Hebei branch.
Q 1: How does it feel knowing that you’ve been awarded as AXA Star?
I am grateful for the opportunity and platform that the company has given me to display myself and realize my value, and for the support and help of my leaders and colleagues in my work, the recognition of my past work and the encouragement of my future work.
Q 2: What are your habits to keep confident, healthy and positive?
I like traveling and reading with my children in my daily life. Traveling can broaden my horizons, increase my knowledge, and at the same time keep a good mood; parent-child reading makes me broaden my mind, increase my knowledge, and promote a good parent-child relationship.
Q 3: Please share with us a book, a movie or a theatre piece.
I’ve recently revisited “life saved”. The book tells the story of the architect and his wife who spent nearly 40 years building their dream home. The couple work at sunrise and rest at sunset. They keep their life in order and lead a quiet and comfortable life. Reading this book gives me peace of mind. Good Life is the accumulation of time, you and I can have, as long as the heart firmly, start early, time will give us the best answer.
