Author: Stephen

Dear AXA Tianping Colleagues,

Last month, I invited all of our colleagues to take part in the #Springtime photo competition, where I’ve seen many lovely photos capturing the beauty of this season from colleagues all around the country. First, I would love to share those photos with most likes and thank you all for your feedbacks. I’m glad to see that altogether 325 colleagues and 32 teams have joined his event to share the spring in their eyes. Following the result announcement yesterday, I would like to send my congratulations to Biao Chen from Chengdu Operation Center, Jianya Zhou from Zhejiang Branch and Ling Wu from Hangzhou Sub-branch, and teams including Chengdu Operation Center, Call Center, Ningbo branch and Markting & Communications!

Like these blossoms, we are charging forward with hope and confidence on the Soar to Success journey. I will share the Q1 update in this issue. Among recent achievements, the Fanhua cooperation hit the headlines. Fanhua is one of the largest independent brokerage houses in China and was listed on Nasdaq, with nearly 400,000 sales agents.

I visited Chengdu on April 12^th to attend the Fanhua Summit and signed a strategic cooperation agreement with them. Together with the distribution team, health team and marketing colleagues, I spent the whole afternoon with their 2000 elite brokers across the country. Among all the companies invited, AXA Tianping is the only Property & Casualty insurer and also the only foreign-owned company. And we are the sole company to have one hour to present on stage and introduce the AXA brand and expertise.

I’ve prepared a vlog of the day to give you a clearer idea of the event and cooperation. Hope you like it.

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• Dialogue with AMO

I am happy to see that the first episode with Gordon was very well received by our colleagues according to the newsletter survey, with 47.37% votes! This month, we are delighted to speak to Dongjun (DJ) Choi, the Chief Strategy & Customer Officer of AXA Asia. DJ is from South Korea and has worked across multiple markets and regions including the USA, Europe, Middle East, and Asia. In addition to spearheading the strategic development office to lead AXA’s digital transformation in Asia, DJ also oversees the regional finance, health, and distribution functions.

In the dialogue, DJ also shares his impression on our team and recommendations for first-time visit in Seoul. Through the quick-fire session, you will know whether he is a Baechu Kimchi person or a Kkak-doo-ghi person. 

In the meantime, upon knowing that we were holding an internal springtime photo competition, DJ sent us a selfie of him enjoying a walk along the beach with his wife. Very romantic and sweet. I bet you will all like it! Please click below video to find out more interesting facts about DJ. I hope you enjoy it！

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• AXATP 2021 First Townhall

On April 16th, with the help of CEO office and HR team, I hosted the first Townhall for 2021 and updated the Soar to Success result for the first quarter for all AXA Tianping colleagues. We had head quarter colleagues gathering in the open area on 11^th floor at Ruiming HQ building, virtually joined by Jinqiao HQ office, all branches and call centers.

The session followed below themes:

• Q1 Business overall growth
• Business lines updates: health, motor, lifestyle, and commercial lines
• Fanhua strategic cooperation
• Industry recognition from CBIRC on low customer complaints rate
• Q&A on corporate culture and AXA core values

Among all the topics, I would like to underline the importance of building the corporate and compliance culture guided by AXA’s core values – Customer First, Integrity, Courage and One AXA.

As a big fan of Chinese philosophy, I always encourage myself to behave with integrity in life and in work, as I explained during the townhall, by the two Chinese proverbs -“勿以善小而不为，勿以恶小而为之(Do good deed no matter how small it could be,and don’t do evil no matter how tiny it seems.)” and “君子坦荡荡, 小人长戚戚(Gentlemen are bighearted,a villain is always haggle over every ounce.)”. Please send me a message if you know any other old sayings that match our company culture.

For the first two topics, please find details in below stories.

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• Soar to Success Q1 Updates

It has been 235 days since we launched the Soar to Success program on September 7^th in 2020. We are making great strides with solidarity efforts, in the four pillars – distribution, health, motor and efficiency.

In 2020, our operation profit was far beyond global target, with 29% non-motor business ratio, and a fourth-fold health upturn. In 2021 first quarter, we recorded total GWP of RMB1.42 billion, with a year-on-year growth rate of 4.33% in original premium income.

Below are the development details for the four pillars.

Going forward, I will keep you closely updated on STS results on quarterly basis as we did in the first townhall.

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• Spotlight on the Team – Board Office, Legal & Compliance

This is a new column to introduce our teams. From this month, I will invite one team each time to tell more about themselves. I hope we can build stronger connections and understandings with the persons working with you!

As we discussed during the townhall, we are creating a Compliance culture within the company. I believe everyone is willing to be with a company that has standards, norms and integrity, either for customers or employees. Compliance can protect and empower the company to go further at a steadier pace.

This month, we will start with Stephen Liu and his team – the Board Office, Legal & Compliance. For many of us, the team may seem a bit distant and legal professional may appear very serious in some stereotypes. How are them in real life? What is their daily routine in work? Let’s find out the answers in below video:

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• CCI France Chine’s #Executive Experience

I was very delighted to have been invited by Mr. Christoph Lauras, chairman of CCI France Chine to attend the “Executive & Experience Luncheon” on April 14, at the residence of France in Shanghai.

During the two-hour luncheon, I have met many old friends, Chinese and French, with the presence of the French ambassador, Mr. Laurent Bili; the French consul general in Shanghai, Mr. Benoit Guidee, and the chairman of CCI France Chine, Mr. Christoph Lauras. What a pleasant exchange we had on the Sino-French friendship and the prosperous future we will have! It’s a win-win game, leveraging market advantages of the two side.

I’ve always believed that both China and France have deep, profound culture as well as competitive advantages when it comes to economic cooperation. I encourage that all of us work together with our friends in France under the pandemic situation, to strengthen bilateral cooperation, complementing each other with our own advantages, so as to seek a win-win situation in face of challenges.

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• Lunch & Learn First Session

Being One AXA, we’ve started the Lunch & Learn “AXA Global Vision” Program to connect AXA Tianping colleagues with other AXA markets, where expertise of different professional families from AXA global entities are invited to share overseas market practices, global strategies and visions, and how other AXA entities work.

With the help of CEO Office and HR team, we arranged the first Lunch & Learn on March 31, with Krithika Kalyan, the Director of Health Operations Asia introducing healthcare systems and health insurance ecosystems in different Asia markets, as well as AXA’s health innovation strategy.

Krithika talked in below agenda:

• Where are we now? – Asia health performance in 2020
• How does Asia Health market work? —AXA Japan and Indonesia case studies
• How do we get there? —Key strategic priorities
• China market：the focus for health acceleration

We have 40 colleagues signed up with the session and received many positive feedbacks:

• I really like the lunch &learn session which gives me the opportunity to get a glimpse of Japan and Indonesia markets, as well as AXA’s health layout in APAC.
• Grateful for consolidating AXA’s global resources and arranging this session. It helps broaden our horizon and provide valuable insights!
• It helps me to gain a clearer idea of AXA’s differentiation in the market, for example, Emma by AXA. I now have more confidence in our health strategies in Asia.
• I’m motivated to see China market being the focus of the Group, which makes the work more meaningful.
• Krithika helps us to get access to the health product development in east Asia markets, which inspires AXA Tianping on our product and service design. Two topics impressed me most – one is Japan’s HPM which fully practices our global Purpose, the other the dynamic health strategies across Asia.

For those of you who haven’t got the chance to attend, I invite you to log on to the Elearning platform:

http://elearning.axatp.com/zxy-student-web/#resource/course/view-nf/8aaec41772bd06190178b567fa380de4

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• Media Interviews

I met three media friends during the Fanhua summit and conducted in-depth conversations about AXA’s ambition and vision in China, our strategies and health focus, as well as my personal views on female leadership and AXA’s support in that front.

Please find out the three interview stories:

• National Business Daily
• International Finance News
• Insurance Today

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• Sunshine Family Update

I would like to remind you that on September 25 last year, we launched “AXA Hearts in Action”, a volunteering program through a 24h global relay challenge. I was deeply touched to see all AXAers across the world doing good deeds for vulnerable communities. I remember addressing the importance of taking up long-term volunteering activities to all of you, rather than doing a one-off “stunt”.

What a delightful treat it is, seeing you carry this spirit and have conducted three volunteering sessions from December last year to date. I know you spend a lot of time and put a lot of thoughts into designing activities, only to bring love and care to the mentally disabled – a group of innocent children trapped in grown-ups’ bodies of Sunshine Family.

I care about our friends from Sunshine Family and think a lot about them. During the Chinese New year, I asked if they had anything on their wish list, and how lovely they were to have replied that “Pretty much everything can be found in Sunshine Family except a set of uniform so that we look more like a family when wearing the same clothes”. They don’t have much but they ask so little. The least that I could do was to offer them a set of sportswear as the CNY gifts.

Through one of our recent volunteering activities, I saw our Sunshine Family friends in uniform, and our logo shining through. There are not enough words to express how proud I am as an AXAer, and how grateful I am to have loving and caring colleagues like you!

My sincere gratitude to Cathy from Finance, Tatiana from digital transformation, Benjamin from Commercial line, Nicole from MKT & Communications and my personal assistant Candy!

 

Moving forward, we will have more volunteering activities and I therefore encourage all of you to participate, and pass AXA’s love and responsibility on, to truly live our purpose of “Act for Human Progress by Protecting What Matters”. 

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• Your Voice Matters

In the end, I would like to express my gratitude for your sincere feedbacks on the last issue. Your voices are all heard and will be valued. Coincidentally, with the help of Comms team, we are building an employee community on Corporate WeChat （WeCom）called AXA Family and will adopt those constructive suggestions in its design.

Below are some nice advices I would like to share with you :

You may notice in my Fanhua vlog I mentioned that I usually commute on shared bike. It helps on my health and also reduces the carbon footprint. I believe small step can make a huge difference and we can all take actions big and small to live the AXA Purpose, to build an eco-conscious place not only to act responsibly but also to enhance our productivity and health.

What kind of green actions you have been taken as your daily routine ? Please don’t hesitate to share with me.

Have a wonderful May Day holiday.

同事们大家好，

人间四月，不负春光，我邀请大家参加了#春天在哪里摄影比赛，很快就收到了大家热情洋溢的反馈，感谢你们积极踊跃的互动与支持！来自全国各地的同事们镜头下的无边春景让我流连忘返，我迫不及待地想和大家分享那些最受同事们喜爱的照片。这次活动有来自325位同事，32家分支机构/总公司部门积极投稿，分享了他们眼中的浪漫春意。近日，活动结果也已揭晓，恭喜成都作业中心的陈镳，浙江分公司的周建雅，杭州中心支公司的巫凌获得个人评选前三名，成都直销中心、宁波分公司、客服运营中心获得团体评选前三，以及市场营销&公共事务部！

就像春日里竞相盛放的花朵那样充满着希望，我相信在鲲鹏万里的征途上，我们也将以激情饱满的姿态迎接未来的挑战。本期我会与大家分享第一季度的各项进展。在最近取得的成果中，与泛华的合作可谓是头条新闻。作为中国最大的独立保险经纪公司之一，泛华拥有近四十万销售人员，并已于纳斯达克上市。

4月12日，我去成都参加了泛华峰会并与他们签署了战略合作协议。在渠道、健康险以及市场传播同事的通力协作下，我与2000多名优秀的保险经纪人一起探讨了未来的机遇与发展。在所有受邀出席峰会的保险公司中，我们是唯一一家财险公司，也是唯一一家外资企业。主办方特意给到我们单独一个小时的登台发言时间，充分彰显了安盛天平卓著的品牌实力与雄厚的全球资源。

想要了解更多当天活动的内容吗？我准备了一段视频，希望你们会喜欢！

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• 对话AMO第二期

根据三月份月刊问卷调查结果显示，有47.37%的同事表示非常喜欢与Gordon对谈的视频。 这个月，我们很高兴与安盛亚洲首席战略与客户官Dongjun (DJ) Choi对谈。DJ来自韩国并且在美国、欧洲、中东以及亚洲等多地区工作过。除了亚洲的数字化转型，DJ也同时监管区域财务、健康险以及渠道方面。

在对谈中，DJ分享了他对我们中国团队的印象，更给出了首尔旅行建议！在快问快答环节，你甚至还会知道他更喜欢白菜泡菜还是萝卜泡菜呢。 同时，DJ得知我们在举办春季摄影比赛，热情地分享了他和妻子在海边散步的自拍，充满了韩剧浪漫且甜蜜的气息，我猜你们也会喜欢！

点击下方视频查看对话AMO第二期：

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• 安盛天平2021首次全体员工大会

4月16日，我在CEO办公室和HR团队的协助下举办了2021年首次全体员工大会，与全体安盛天平同事分享了“鲲鹏万里”计划第一季度的进展。当天，总部的同事们齐聚瑞明职场滨江开放区域的会场，总部金桥职场、各机构和中心的同仁们也通过网络接入现场，共同参与了此次大会。

当天会议内容有：

• 第一季度业务发展
• 业务线发展：健康险、车险、零售险以及商业险
• 安盛泛华战略合作
• 客户服务收获中国银保监会的评价认可
• 安盛集团文化核心价值问答环节

我还想和大家重申一下以安盛核心价值为主导的企业文化 —— 客户优先、正直领导、勇于决策、团结一致。

我常以“勿以善小而不为，勿以恶小而为之“、”君子坦荡荡，小人长戚戚“这两句话作为自省，勉励自己正直地工作与生活。如果你对中国文化有所了解，熟知那些契合公司价值的古语佳句，欢迎与我分享共勉！

会议有两项重要主题，我把细节附于下方以便大家重温。

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• 鲲鹏万里第一季度进展

“鲲鹏万里”自启动以来，在大家的共同努力下，已经走过了235天，我们在“渠道转型”、“健康加速”、“巩固车险”和“精简高效”这四个板块中取得了非常不错的成绩。

2020年，我们的经营利润远超集团目标，成为安盛全球的增长引擎，非车占比达到29%，健康险业绩翻了四倍。第一季度的总保费收入达14.2亿元人民币，其中原保险保费收入同比增长4.33%。让我们分别来看看四个板块的好成绩吧！

接下来，我会像此次大会一样持续跟进鲲鹏万里的进展并及时与大家更新。

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• 聚焦团队 —— 董办和法律合规团队

这是一个全新的栏目，从本月起，我会每月邀请一位管理层及其团队向大家进行自我介绍。我希望通过这种形式能够加强互动，增进了解。

正如我们在员工大会聊到，公司着力打造合规文化。我相信每个人都更愿意身处高标准、风清气正的公司之中。合规可以保护公司并助力我们迈出更稳健的步伐。

这个月，我们会从Stephen Liu和他的团队 —— 董办和法律合规团队开始。对许多同事来说，一说到这个团队可能第一印象就是专业、严谨，甚至还会有些严肃和距离感，那么他们的日常工作都有哪些内容，生活中的他们究竟是怎么样的呢？让我们一起从接下来的视频中寻找答案吧！

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• 受邀参与法中企业菁英会

4月14日中午，我受法国中国工商会主席Christoph Lauras先生的邀请，来到法国驻沪总领事Benoit Guidee先生的官邸，参加了中国法国工商会主办的法中企业菁英会。

在两小时的午间餐会上，我见到了许多新朋老友，并且和包括法国驻华大使Laurent Bili先生、法国驻沪总领事Benoit Guidee先生以及法国中国工商会的主席Christoph Lauras等在内的嘉宾们共叙情谊，畅聊心得，大家就资源配置、优势互补和市场前景等问题进行了愉快地交流。

中法两国都拥有深厚的文化积淀，在经济合作上也具有各自的产能优势。我认为，在全球疫情流行的背景下，我们应当与法国的朋友一道，多多探讨如何加强合作、实现优势互补取长补短，从而在挑战中谋求共赢。

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• 首期午间分享会

为了践行ONE AXA的原则并将安盛天平的同事和安盛市场连接，我们以午间分享会的形式开启了“安盛全球视野”项目。届时，我们将邀请众多领域的安盛专家与同事们分享安盛全球的实践经验以及战略视野。

在CEO办公室和HR团队的协助下，第一期午间分享会在3月31日成功举行，安盛亚洲健康险总监Krithika Kalyan女士与我们分享了亚洲市场医疗体系和健康险生态，以及安盛亚洲健康险创新战略，包括：

• 我们的现状 ——安盛亚洲健康险2020年表现
• 如今的亚洲健康险市场如何运营？ —— 安盛日本和安盛印度尼西亚案例分析
• 我们如何达到现在的成就？ ——关健战略重点
• 中国：安盛健康险加速发展的重中之重

共有四十位同事报名参与了此次分享会，我也收到了不少积极的反馈（有节选）：

• 我觉得讲座挺好的，对于日本、印尼市场的健康险情况有了初步了解，同时也了解到安盛在亚太地区的健康险布局及规划。

• 新一期的午间分享会通过整合集团资源，为我们摆上健康险亚洲发展情况的介绍，开阔了视野，更对我们部门负责的市场研究工作带来及时的启发，是名副其实的午间大餐！

• 课程让我们了解了安盛的差异化优势，比如Emma，我现在对健康险在亚洲的布局发展更有信心了！

• 从中我了解到集团对亚洲特别是对中国的信心和重视，这让员工感到工作更有意义和价值。

• 所谓“他山之石，可以攻玉”，Krithika让我们快速了解到亚洲尤其是东亚市场的健康险业务模式、产品形态，一定程度上帮助安盛天平打开服务、产品的思路。非常有趣的两点收获：（1）日本市场的HPM支持包模式全面描绘了“守护生命之本，践行人类进步”的品牌使命，（2）依然非常有生命力的亚洲健康险策略。

如果你想了解更多细节内容，可以登录安盛乐学园观看回放: http://elearning.axatp.com/zxy-student-web/#resource/course/view-nf/8aaec41772bd06190178b567fa380de4

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• 媒体专访深度探讨

在泛华峰会当日，我也接受了三位媒体记者的深度访谈，并与她们探讨了安盛在中国的雄心壮志和宽阔视野，以及我们的战略和健康聚焦。同时，也分享了我对于女性领导力的个人见解以及安盛对于性别平等的大力支持。

采访细节如下：

• 《每日经济新闻》
• 《国际金融报》
• 《今日保》

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• 安盛筑爱在行动

不知道大家是否还记得，去年9月25日，我们与全球安盛小伙伴在24小时内举行了一场接力赛，并在当天官宣了 “安盛筑爱在行动” 这一志愿者活动组织。看到全世界的安盛人互相照亮，为当地公益事业积极奔走，感动与自豪之情油然而生。还记得在活动当天，我对各位同事提出了期许：一旦对志愿者活动做出承诺，我希望我们用长期的活动去兑现，而不是一次性的走秀就结束。

时至今日，我在你们身上看到了什么叫努力践行承诺。从去年12月到现在，已经有三批 “志愿者爱心部队” 自发来到上海市黄浦区打浦桥街道阳光家园。我知道你们花费了很多时间与心思来设计活动，就是为了给一群特殊的，被困在成年人身体里的大朋友们带来温暖，点亮他们心中的阳光。

我时常挂念阳光之家的这些大朋友们。今年春节，我问他们有没有什么心愿想要实现，他们特别可爱地回答说：“阳光家园里什么都有，我们就想要一套新衣服，大伙都一样的那种，这样我和小伙伴们就更像一家人了。” 他们拥有的不多，也从不索取，我能做的就是立刻给这群大朋友送去一套运动服，聊表心意。看到最近一次我们安盛志愿者的探访活动中他们穿着统一的服装，带有我们的logo，我真心以我是安盛人感到自豪，为我们有这样一批有爱心有行动的同事感到骄傲！

感谢财务的薛韵、数字化转型的李玥，商业险的韩艳峰，市场营销 & 公共事务部的薛滨娜，以及我的个人助理邹华这几位同事为阳光之家奉献的时间和爱心。

接下来，我们还会有一系列的员工志愿者活动，我鼓励大家都积极参与，将安盛的爱与责任传递下去，力行 “守护生命之本，践行人类进步” 的使命！

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• 倾听你的声音

最后，我想对大家对上期月刊的真诚反馈表达我的诚挚感谢！你们宝贵的话语我都有认真聆听并会谨记。同时，公共事务处的同事们正在企业微信上搭建员工社群“安盛家园”，他们会将这些建设性的建议融入设计当中，并给大家带来全新的体验！

在此，我想与大家分享一下我听到的那些声音：

相信大家留意到了我在开头泛华vlog里，我提过我经常骑共享单车上下班。它既有助于我的健康，也帮助减少了碳排放。因为我坚信每一小步都能带来巨大的改变，我们可以通过大大小小的环保行动来践行安盛的目标。这不仅是对社会负责，还能有益个人身心健康。

在你的日常生活中你还践行什么样的环保行为呢？不如与大家分享一下。

最后，祝大家五一节快乐。

同事们大家好，

人间四月，不负春光，我邀请大家参加了#春天在哪里摄影比赛，很快就收到了大家热情洋溢的反馈，感谢你们积极踊跃的互动与支持！来自全国各地的同事们镜头下的无边春景让我流连忘返，我迫不及待地想和大家分享那些最受同事们喜爱的照片。这次活动有来自325位同事，32家分支机构/总公司部门积极投稿，分享了他们眼中的浪漫春意。近日，活动结果也已揭晓，恭喜成都作业中心的陈镳，浙江分公司的周建雅，杭州中心支公司的巫凌获得个人评选前三名，成都直销中心、宁波分公司、客服运营中心获得团体评选前三，以及市场营销&公共事务部！

就像春日里竞相盛放的花朵那样充满着希望，我相信在鲲鹏万里的征途上，我们也将以激情饱满的姿态迎接未来的挑战。本期我会与大家分享第一季度的各项进展。在最近取得的成果中，与泛华的合作可谓是头条新闻。作为中国最大的独立保险经纪公司之一，泛华拥有近四十万销售人员，并已于纳斯达克上市。

4月12日，我去成都参加了泛华峰会并与他们签署了战略合作协议。在渠道、健康险以及市场传播同事的通力协作下，我与2000多名优秀的保险经纪人一起探讨了未来的机遇与发展。在所有受邀出席峰会的保险公司中，我们是唯一一家财险公司，也是唯一一家外资企业。主办方特意给到我们单独一个小时的登台发言时间，充分彰显了安盛天平卓著的品牌实力与雄厚的全球资源。

想要了解更多当天活动的内容吗？我准备了一段视频，希望你们会喜欢！

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• 对话AMO第二期

根据三月份月刊问卷调查结果显示，有47.37%的同事表示非常喜欢与Gordon对谈的视频。 这个月，我们很高兴与安盛亚洲首席战略与客户官Dongjun (DJ) Choi对谈。DJ来自韩国并且在美国、欧洲、中东以及亚洲等多地区工作过。除了亚洲的数字化转型，DJ也同时监管区域财务、健康险以及渠道方面。

在对谈中，DJ分享了他对我们中国团队的印象，更给出了首尔旅行建议！在快问快答环节，你甚至还会知道他更喜欢白菜泡菜还是萝卜泡菜呢。 同时，DJ得知我们在举办春季摄影比赛，热情地分享了他和妻子在海边散步的自拍，充满了韩剧浪漫且甜蜜的气息，我猜你们也会喜欢！

点击视频查看与DJ对谈：

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• 安盛天平2021首次全体员工大会

4月16日，我在CEO办公室和HR团队的协助下举办了2021年首次全体员工大会，与全体安盛天平同事分享了“鲲鹏万里”计划第一季度的进展。当天，总部的同事们齐聚瑞明职场滨江开放区域的会场，总部金桥职场、各机构和中心的同仁们也通过网络接入现场，共同参与了此次大会。

当天会议内容有：

• 第一季度业务发展
• 业务线发展：健康险、车险、零售险以及商业险
• 安盛泛华战略合作
• 客户服务收获中国银保监会的评价认可
• 安盛集团文化核心价值问答环节

我还想和大家重申一下以安盛核心价值为主导的企业文化 ——客户优先、正直领导、勇于决策、团结一致。

我常以“勿以善小而不为，勿以恶小而为之“、”君子坦荡荡，小人长戚戚“这两句话作为自省，勉励自己正直地工作与生活。如果你对中国文化有所了解，熟知那些契合公司价值的古语佳句，欢迎与我分享共勉！

会议有两项重要主题，我把细节附于下方以便大家重温。

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• 鲲鹏万里第一季度进展

“鲲鹏万里”自启动以来，在大家的共同努力下，已经走过了235天，我们在“渠道转型”、“健康加速”、“巩固车险”和“精简高效”这四个板块中取得了非常不错的成绩。

2020年，我们的经营利润远超集团目标，成为安盛全球的增长引擎，非车占比达到29%，健康险业绩翻了四倍。第一季度的总保费收入达14.2亿元人民币，其中原保险保费收入同比增长4.33%。让我们分别来看看四个板块的好成绩吧！

接下来，我会像此次大会一样持续跟进鲲鹏万里的进展并及时与大家更新。

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• 聚焦团队 —— 董办和法律合规团队

这是一个全新的栏目，从本月起，我会每月邀请一位管理层及其团队向大家进行自我介绍。我希望通过这种形式能够加强互动，增进了解。

正如我们在员工大会聊到，公司着力打造合规文化。我相信每个人都更愿意身处高标准、风清气正的公司之中。合规可以保护公司并助力我们迈出更稳健的步伐。

这个月，我们会从Stephen Liu和他的团队 —— 董办和法律合规团队开始。对许多同事来说，一说到这个团队可能第一印象就是专业、严谨，甚至还会有些严肃和距离感，那么他们的日常工作都有哪些内容，生活中的他们究竟是怎么样的呢？让我们一起从接下来的视频中寻找答案吧！

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• 受邀参与法中企业菁英会

4月14日中午，我受法国中国工商会主席Christoph Lauras先生的邀请，来到法国驻沪总领事Benoit Guidee先生的官邸，参加了中国法国工商会主办的法中企业菁英会。

在两小时的午间餐会上，我见到了许多新朋老友，并且和包括法国驻华大使Laurent Bili先生、法国驻沪总领事Benoit Guidee先生以及法国中国工商会的主席Christoph Lauras等在内的嘉宾们共叙情谊，畅聊心得，大家就资源配置、优势互补和市场前景等问题进行了愉快地交流。

中法两国都拥有深厚的文化积淀，在经济合作上也具有各自的产能优势。我认为，在全球疫情流行的背景下，我们应当与法国的朋友一道，多多探讨如何加强合作、实现优势互补取长补短，从而在挑战中谋求共赢。

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• 首期午间分享会

为了践行ONE AXA的原则并将安盛天平的同事和安盛市场连接，我们以午间分享会的形式开启了“安盛全球视野”项目。届时，我们将邀请众多领域的安盛专家与同事们分享安盛全球的实践经验以及战略视野。

在CEO办公室和HR团队的协助下，第一期午间分享会在3月31日成功举行，安盛亚洲健康险总监Krithika Kalyan女士与我们分享了亚洲市场医疗体系和健康险生态，以及安盛亚洲健康险创新战略，包括：

• 我们的现状 ——安盛亚洲健康险2020年表现
• 如今的亚洲健康险市场如何运营？ —— 安盛日本和安盛印度尼西亚案例分析
• 我们如何达到现在的成就？ ——关健战略重点
• 中国：安盛健康险加速发展的重中之重

共有四十位同事报名参与了此次分享会，我也收到了不少积极的反馈（有节选）：

• 我觉得讲座挺好的，对于日本、印尼市场的健康险情况有了初步了解，同时也了解到安盛在亚太地区的健康险布局及规划。

• 新一期的午间分享会通过整合集团资源，为我们摆上健康险亚洲发展情况的介绍，开阔了视野，更对我们部门负责的市场研究工作带来及时的启发，是名副其实的午间大餐！

• 课程让我们了解了安盛的差异化优势，比如Emma，我现在对健康险在亚洲的布局发展更有信心了！

• 从中我了解到集团对亚洲特别是对中国的信心和重视，这让员工感到工作更有意义和价值。

• 所谓“他山之石，可以攻玉”，Krithika让我们快速了解到亚洲尤其是东亚市场的健康险业务模式、产品形态，一定程度上帮助安盛天平打开服务、产品的思路。非常有趣的两点收获：（1）日本市场的HPM支持包模式全面描绘了“守护生命之本，践行人类进步”的品牌使命，（2）依然非常有生命力的亚洲健康险策略。

如果你想了解更多细节内容，可以登录安盛乐学园观看回放: http://elearning.axatp.com/zxy-student-web/#resource/course/view-nf/8aaec41772bd06190178b567fa380de4

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• 媒体专访深度探讨

在泛华峰会当日，我也接受了三位媒体记者的深度访谈，并与她们探讨了安盛在中国的雄心壮志和宽阔视野，以及我们的战略和健康聚焦。同时，也分享了我对于女性领导力的个人见解以及安盛对于性别平等的大力支持。

采访细节如下：

• 《每日经济新闻》
• 《国际金融报》
• 《今日保》

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• 安盛筑爱在行动

不知道大家是否还记得，去年9月25日，我们与全球安盛小伙伴在24小时内举行了一场接力赛，并在当天官宣了 “安盛筑爱在行动” 这一志愿者活动组织。看到全世界的安盛人互相照亮，为当地公益事业积极奔走，感动与自豪之情油然而生。还记得在活动当天，我对各位同事提出了期许：一旦对志愿者活动做出承诺，我希望我们用长期的活动去兑现，而不是一次性的走秀就结束。

时至今日，我在你们身上看到了什么叫努力践行承诺。从去年12月到现在，已经有三批 “志愿者爱心部队” 自发来到上海市黄浦区打浦桥街道阳光家园。我知道你们花费了很多时间与心思来设计活动，就是为了给一群特殊的，被困在成年人身体里的大朋友们带来温暖，点亮他们心中的阳光。

我时常挂念阳光之家的这些大朋友们。今年春节，我问他们有没有什么心愿想要实现，他们特别可爱地回答说：“阳光家园里什么都有，我们就想要一套新衣服，大伙都一样的那种，这样我和小伙伴们就更像一家人了。” 他们拥有的不多，也从不索取，我能做的就是立刻给这群大朋友送去一套运动服，聊表心意。看到最近一次我们安盛志愿者的探访活动中他们穿着统一的服装，带有我们的logo，我真心以我是安盛人感到自豪，为我们有这样一批有爱心有行动的同事感到骄傲！

感谢财务的薛韵、数字化转型的李玥，商业险的韩艳峰，市场营销 & 公共事务部的薛滨娜，以及我的个人助理邹华这几位同事为阳光之家奉献的时间和爱心。

接下来，我们还会有一系列的员工志愿者活动，我鼓励大家都积极参与，将安盛的爱与责任传递下去，力行 “守护生命之本，践行人类进步” 的使命！

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• 倾听你的声音

最后，我想对大家对上期月刊的真诚反馈表达我的诚挚感谢！你们宝贵的话语我都有认真聆听并会谨记。同时，公共事务处的同事们正在企业微信上搭建员工社群“安盛家园“，他们会将这些建设性的建议融入设计当中，并给大家带来全新的体验！

在此，我想与大家分享一下我听到的那些声音：

相信大家留意到了我在开头泛华vlog里，我提过我经常骑共享单车上下班。它既有助于我的健康，也帮助减少了碳排放。因为我坚信每一小步都能带来巨大的改变，我们可以通过大大小小的环保行动来践行安盛的目标。这不仅是对社会负责，还能有益个人身心健康。

在你的日常生活中你还践行什么样的环保行为呢？不如与大家分享一下。

最后，祝大家五一节快乐。

Dear AXA Tianping Colleagues,

Last month, I invited all of our colleagues to take part in the #Springtime photo competition, where I’ve seen many lovely photos capturing the beauty of this season from colleagues all around the country. First, I would love to share those photos with most likes and thank you all for your feedbacks. I’m glad to see that altogether 325 colleagues and 32 teams have joined his event to share the spring in their eyes. Following the result announcement yesterday, I would like to send my congratulations to Biao Chen from Chengdu Operation Center, Jianya Zhou from Zhejiang Branch and Ling Wu from Hangzhou Sub-branch, and teams including Chengdu Operation Center, Call Center, Ningbo branch and Markting & Communications!

Like these blossoms, we are charging forward with hope and confidence on the Soar to Success journey. I will share the Q1 update in this issue. Among recent achievements, the Fanhua cooperation hit the headlines. Fanhua is one of the largest independent brokerage houses in China and was listed on Nasdaq, with nearly 400,000 sales agents.

I visited Chengdu on April 12^th to attend the Fanhua Summit and signed a strategic cooperation agreement with them. Together with the distribution team, health team and marketing colleagues, I spent the whole afternoon with their 2000 elite brokers across the country. Among all the companies invited, AXA Tianping is the only Property & Casualty insurer and also the only foreign-owned company. And we are the sole company to have one hour to present on stage and introduce the AXA brand and expertise.

I’ve prepared a vlog of the day to give you a clearer idea of the event and cooperation. Hope you like it.

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• Dialogue with AMO

I am happy to see that the first episode with Gordon was very well received by our colleagues according to the newsletter survey, with 47.37% votes! This month, we are delighted to speak to Dongjun (DJ) Choi, the Chief Strategy & Customer Officer of AXA Asia. DJ is from South Korea and has worked across multiple markets and regions including the USA, Europe, Middle East, and Asia. In addition to spearheading the strategic development office to lead AXA’s digital transformation in Asia, DJ also oversees the regional finance, health, and distribution functions.

In the dialogue, DJ also shares his impression on our team and recommendations for first-time visit in Seoul. Through the quick-fire session, you will know whether he is a Baechu Kimchi person or a Kkak-doo-ghi person. 

In the meantime, upon knowing that we were holding an internal springtime photo competition, DJ sent us a selfie of him enjoying a walk along the beach with his wife. Very romantic and sweet. I bet you will all like it! Please click below video to find out more interesting facts about DJ. I hope you enjoy it

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• AXATP 2021 First Townhall

On April 16th, with the help of CEO office and HR team, I hosted the first Townhall for 2021 and updated the Soar to Success result for the first quarter for all AXA Tianping colleagues. We had head quarter colleagues gathering in the open area on 11^th floor at Ruiming HQ building, virtually joined by Jinqiao HQ office, all branches and call centers.

The session followed below themes:

• Q1 Business overall growth
• Business lines updates: health, motor, lifestyle, and commercial lines
• Fanhua strategic cooperation
• Industry recognition from CBIRC on low customer complaints rate
• Q&A on corporate culture and AXA core values

Among all the topics, I would like to underline the importance of building the corporate and compliance culture guided by AXA’s core values – Customer First, Integrity, Courage and One AXA.

As a big fan of Chinese philosophy, I always encourage myself to behave with integrity in life and in work, as I explained during the townhall, by the two Chinese proverbs -“勿以善小而不为，勿以恶小而为之(Do good deed no matter how small it could be,and don’t do evil no matter how tiny it seems.)” and “君子坦荡荡, 小人长戚戚(Gentlemen are bighearted,a villain is always haggle over every ounce.)”. Please send me a message if you know any other old sayings that match our company culture.

For the first two topics, please find details in below stories.

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• Soar to Success Q1 Updates

It has been 235 days since we launched the Soar to Success program on September 7^th in 2020. We are making great strides with solidarity efforts, in the four pillars – distribution, health, motor and efficiency.

In 2020, our operation profit was far beyond global target, with 29% non-motor business ratio, and a fourth-fold health upturn. In 2021 first quarter, we recorded total GWP of RMB1.42 billion, with a year-on-year growth rate of 4.33% in original premium income.

Below are the development details for the four pillars.

Going forward, I will keep you closely updated on STS results on quarterly basis as we did in the first townhall.

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• Spotlight on the Team – Board Office, Legal & Compliance

This is a new column to introduce our teams. From this month, I will invite one team each time to tell more about themselves. I hope we can build stronger connections and understandings with the persons working with you!

As we discussed during the townhall, we are creating a Compliance culture within the company. I believe everyone is willing to be with a company that has standards, norms and integrity, either for customers or employees. Compliance can protect and empower the company to go further at a steadier pace.

This month, we will start with Stephen Liu and his team – the Board Office, Legal & Compliance. For many of us, the team may seem a bit distant and legal professional may appear very serious in some stereotypes. How are them in real life? What is their daily routine in work? Let’s find out the answers in below video:

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• CCI France Chine’s #Executive Experience

I was very delighted to have been invited by Mr. Christoph Lauras, chairman of CCI France Chine to attend the “Executive & Experience Luncheon” on April 14, at the residence of France in Shanghai.

During the two-hour luncheon, I have met many old friends, Chinese and French, with the presence of the French ambassador, Mr. Laurent Bili; the French consul general in Shanghai, Mr. Benoit Guidee, and the chairman of CCI France Chine, Mr. Christoph Lauras. What a pleasant exchange we had on the Sino-French friendship and the prosperous future we will have! It’s a win-win game, leveraging market advantages of the two side.

I’ve always believed that both China and France have deep, profound culture as well as competitive advantages when it comes to economic cooperation. I encourage that all of us work together with our friends in France under the pandemic situation, to strengthen bilateral cooperation, complementing each other with our own advantages, so as to seek a win-win situation in face of challenges.

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• Lunch & Learn First Session

Being One AXA, we’ve started the Lunch & Learn “AXA Global Vision” Program to connect AXA Tianping colleagues with other AXA markets, where expertise of different professional families from AXA global entities are invited to share overseas market practices, global strategies and visions, and how other AXA entities work.

With the help of CEO Office and HR team, we arranged the first Lunch & Learn on March 31, with Krithika Kalyan, the Director of Health Operations Asia introducing healthcare systems and health insurance ecosystems in different Asia markets, as well as AXA’s health innovation strategy.

Krithika talked in below agenda:

• Where are we now? – Asia health performance in 2020
• How does Asia Health market work? —AXA Japan and Indonesia case studies
• How do we get there? —Key strategic priorities
• China market：the focus for health acceleration

We have 40 colleagues signed up with the session and received many positive feedbacks:

• I really like the lunch &learn session which gives me the opportunity to get a glimpse of Japan and Indonesia markets, as well as AXA’s health layout in APAC.
• Grateful for consolidating AXA’s global resources and arranging this session. It helps broaden our horizon and provide valuable insights!
• It helps me to gain a clearer idea of AXA’s differentiation in the market, for example, Emma by AXA. I now have more confidence in our health strategies in Asia.
• I’m motivated to see China market being the focus of the Group, which makes the work more meaningful.
• Krithika helps us to get access to the health product development in east Asia markets, which inspires AXA Tianping on our product and service design. Two topics impressed me most – one is Japan’s HPM which fully practices our global Purpose, the other the dynamic health strategies across Asia.

For those of you who haven’t got the chance to attend, I invite you to log on to the Elearning platform:

http://elearning.axatp.com/zxy-student-web/#resource/course/view-nf/8aaec41772bd06190178b567fa380de4

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• Media Interviews

I met three media friends during the Fanhua summit and conducted in-depth conversations about AXA’s ambition and vision in China, our strategies and health focus, as well as my personal views on female leadership and AXA’s support in that front.

Please find out the three interview stories:

• National Business Daily
• International Finance News
• Insurance Today

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• Sunshine Family Update

I would like to remind you that on September 25 last year, we launched “AXA Hearts in Action”, a volunteering program through a 24h global relay challenge. I was deeply touched to see all AXAers across the world doing good deeds for vulnerable communities. I remember addressing the importance of taking up long-term volunteering activities to all of you, rather than doing a one-off “stunt”.

What a delightful treat it is, seeing you carry this spirit and have conducted three volunteering sessions from December last year to date. I know you spend a lot of time and put a lot of thoughts into designing activities, only to bring love and care to the mentally disabled – a group of innocent children trapped in grown-ups’ bodies of Sunshine Family.

I care about our friends from Sunshine Family and think a lot about them. During the Chinese New year, I asked if they had anything on their wish list, and how lovely they were to have replied that “Pretty much everything can be found in Sunshine Family except a set of uniform so that we look more like a family when wearing the same clothes”. They don’t have much but they ask so little. The least that I could do was to offer them a set of sportswear as the CNY gifts.

Through one of our recent volunteering activities, I saw our Sunshine Family friends in uniform, and our logo shining through. There are not enough words to express how proud I am as an AXAer, and how grateful I am to have loving and caring colleagues like you!

My sincere gratitude to Cathy from Finance, Tatiana from digital transformation, Benjamin from Commercial line, Nicole from MKT & Communications and my personal assistant Candy!

 

Moving forward, we will have more volunteering activities and I therefore encourage all of you to participate, and pass AXA’s love and responsibility on, to truly live our purpose of “Act for Human Progress by Protecting What Matters”. 

---

• Your Voice Matters

In the end, I would like to express my gratitude for your sincere feedbacks on the last issue. Your voices are all heard and will be valued. Coincidentally, with the help of Comms team, we are building an employee community on Corporate WeChat （WeCom）called AXA Family and will adopt those constructive suggestions in its design.

Below are some nice advices I would like to share with you :

You may notice in my Fanhua vlog I mentioned that I usually commute on shared bike. It helps on my health and also reduces the carbon footprint. I believe small step can make a huge difference and we can all take actions big and small to live the AXA Purpose, to build an eco-conscious place not only to act responsibly but also to enhance our productivity and health.

What kind of green actions you have been taken as your daily routine ? Please don’t hesitate to share with me.

Have a wonderful May Day holiday.

 

大家好，

春和景明，在武汉“解封”一周年之际，我想先向所有武汉和湖北省的同事们致以诚挚的问候和感谢。你们全心全意、恪尽职守、灵活应变的精神正如武汉烂漫的樱花般，将蓬勃朝气传递给了我们所有同事。

在2月25日，安盛集团公布了2020全年业绩报告，其中，集团优先发展的板块 —— 财险、健康和保障方面涨势良好，2020年增长3%，并于第四季度加速增长5%。其中，健康险业务各条线表现抢眼，得益于安盛天平在中国新建立的业务合作伙伴关系，亚洲市场健康险增长率高达9%，超越全球6%的增长水平。

在中国市场，三年鲲鹏万里转型计划正有序进行。我们与越来越多的经代伙伴建立了合作关系，将安盛最具价值的保险保障解决方案带给更多客户。健康之外，数字化战略也是今年的重中之重，去年十一月在上海推出EMMA后，最近我们也更新了该平台的中文名字, 更多创新功能将陆续上线。“春日近，好事生。” 我希望大家都可以尽情享受春意盎然、万物复苏的美好时节！

---

• 对话AMO

自上次亚洲市场办公室（AMO）举办了全亚洲大会以来，很多同事都流露了对AMO的好奇。在公共事务处的协助下，从这个月开始，我们将增设对话亚太的固定节目，通过与AMO同事的深入沟通，进一步了解亚太市场。这一期的对话嘉宾是我们的亚洲CEO Gordon。

本期对话亚太节目，我们的首席市场营销&公共事务官黄长青女士将与Gordon对谈，安盛战略的内容之外，Gordon也和我们分享了他在全球各地和亚洲的个人经历，让我们了解他生活中的小趣事。

欢迎大家收看本期节目，我希望你们会喜欢。更多新鲜事欢迎大家联系以下地址：communications@axatp.com 或在文末留言。

---

• gEMMA Vlog 第一期

最近，AMO正式发布了名为gEMMA的一则vlog。大家都知道， EMMA是大约在两年前诞生的，如今她已经成为了亚太市场业务发展的核心，在去年11月也已正式来到了中国市场。Gordon在gEMMA首期的卷首语中写道，“我们希冀EMMA能够变得更加强大，所以小写的g代表着greater —— 更大、更强。将来，gEMMA将成为亚太市场所有创新项目的统一品牌出口。”

在vlog中，Gordon带我们了解了他生活中的一面，展示了他的日常生活习惯，个人兴趣爱好，以及如何通过日常“灵活办公”与亚洲的同事们保持紧密联系等多方面的内容。视频内容具有生活气息又丰富多彩。

---

• 泛华来访

今年我们正加快与更多经代伙伴建立合作关系。3月21日，泛华集团董事长汪春林一行来访总部，我与总部同事们进行了接待。

从左至右： 纪鹏飞（泛华销售集团总裁），郑燕（项目总监），黄长青（首席市场营销&公共事务官），阳勇（首席理赔官），田塍（首席战略与项目管理官），李大伟（泛华公估董事长兼CEO），任勇（泛华普益集团CEO），汪春林（泛华金控集团董事长兼CEO），周连成（首席渠道管理和销售官），周晞烨（首席健康险业务官），蒋盈（首席车险与零售业务官），邹丹（泛华销售集团产品合约部），寇超(泛华销售集团副总裁兼河北平台总经理)

在带领泛华董事长一行参观职场后，双方就深化合作展开讨论。我也跟大家分享了在安盛与泛华首次见面后的一些进展，包括安盛成立了泛华工作小组，并将泛华合作事项作为优先项目推进。一小时的会议中，我们同时就产品设计、时间安排、公估合作以及4月泛华峰会的支持工作等议题进行了探讨。

共同交流探讨，碰撞出思维火花。相信安盛与泛华的合作共赢将推动我们共同繁荣与成功。

---

• 商业险新客户 —— 海尔集团

最近，商业险事业部和湖北分公司同仁通力协作，并与安盛信利积极合作，赢得了海尔海外商业综合责任险项目，服务范围覆盖全球。向他们表示祝贺！

安盛凭借强大的品牌、网络和专业服务能力，以及优质的本地资源等综合核心因素，赢得了海尔集团的信赖。

我也向项目组的同事探讨了一下他们的心得体会，并做了以下简单的总结。

如何为下次机遇做准备？

• 交叉销售：开拓思路，铺设合作多条路径。
• 多方协作：总分联动，共同努力签下业务。
• 经营人脉：找准关键，提前搭建关系网络。

---

• 2021国际妇女节 #勇于挑战

每年的国际妇女节都是我们为消除性别刻板印象和偏见发声的好机会。今年国际妇女节的活动主题是勇于挑战，我也参加了安盛在全球和亚洲发起的主题活动，支持女性领导力。

我在读的工商管理博士研究课题就是女性领导力。在安盛天平，全体员工和GLN（全球领导小组）的男女比例都达到了50：50，同时我们拥有高度多元化的管理层带领团队共同成长，为此我感到十分自豪！

我们每个人都能主动选择支持女性进步，并勇于挑战和发声。

这是我在领英上的宣言，分享给大家，大家可以尽情留言，也可以发表你们的想法，让我们为推动职场多元化和包容性贡献一份力量。

---

• 年度杰出雇主奖

在1月29日由上海陆家嘴金融城人力资源管理联合会、陆家嘴人才金港联合主办，陆家嘴金融城发展局指导支持的陆家嘴金融城2020名校直通车总结会上，我们得到了会议的特别表彰，荣获“2020年度杰出雇主奖”。这也是我们今年拿下的第三个公司大奖。

这份荣誉是对我们十余载进校活动的丰富经验，以及疫情期间积极响应 “云招聘”模式创新的高度肯定，充分表明了安盛在中国提升雇主形象过程中取得的进步，以及我们安盛对本地人才一如既往的承诺和重视。

---

• 客户赠锦旗，服务暖人心

在315消费者权益保护周的前一个星期，安盛天平北京分公司收到了北京京惠保客户赠送的锦旗，以感谢我们细致周到的客户服务。北京京惠保是我们与业内领先企业一道，在去年10月15日于北京推出的惠民保险产品。

客户于2020年11月参保北京京惠保，年保费79元，从2020年12月1日开始保障生效。2021年1月21日，客户在北京朝阳医院住院治疗，其家人于2021年2月26日提交理赔申请并在3月10日收到理赔金29581.43元。

北京京惠保帮助我们缓解了压力。

79元的小成本投保报销近3万元。

没想到北京京惠保理赔能够这么快速完成，安盛天平的服务非常专业高效！

客户家人表示对北京京惠保的服务非常满意

---

• 分享你的赏春计划 #春天在哪里

花开春意浓。近日的上海，繁花似锦。微信朋友圈里，很多同事们也都晒出了各处樱花盛开的景象，非常美丽。我也在上班路上看到了一路绽放的樱花树，令人心旷神怡，分享给大家：

上周也是武汉“解封”一周年纪念，市场部同事采访了几位武汉的同仁，并将他们的故事发表在了安盛天平官方微信公众号上；几位武汉同事也跟我们分享了武汉的最佳赏樱地点，欢迎大家阅读。

同时，市场部同事也将很快在企业微信-安盛每日头条中发起#春天在哪里的摄影比赛，我在此号召大家提前准备，积极参与，赢取大奖！

大家还想在月报中了解更多内容吗？如果有任何好的建议，欢迎大家通过下方留言或Communications@AXATP.com与我联系！如果你的好建议被采纳，我将赠予你一份神秘礼物。

感谢大家。

 

大家好，

春和景明，在武汉“解封”一周年之际，我想先向所有武汉和湖北省的同事们致以诚挚的问候和感谢。你们全心全意、恪尽职守、灵活应变的精神正如武汉烂漫的樱花般，将蓬勃朝气传递给了我们所有同事。

在2月25日，安盛集团公布了2020全年业绩报告，其中，集团优先发展的板块 —— 财险、健康和保障方面涨势良好，2020年增长3%，并于第四季度加速增长5%。其中，健康险业务各条线表现抢眼，得益于安盛天平在中国新建立的业务合作伙伴关系，亚洲市场健康险增长率高达9%，超越全球6%的增长水平。

在中国市场，三年鲲鹏万里转型计划正有序进行。我们与越来越多的经代伙伴建立了合作关系，将安盛最具价值的保险保障解决方案带给更多客户。健康之外，数字化战略也是今年的重中之重，去年十一月在上海推出EMMA后，最近我们也更新了该平台的中文名字, 更多创新功能将陆续上线。“春日近，好事生。” 我希望大家都可以尽情享受春意盎然、万物复苏的美好时节！

---

• 对话AMO

自上次亚洲市场办公室（AMO）举办了全亚洲大会以来，很多同事都流露了对AMO的好奇。在公共事务处的协助下，从这个月开始，我们将增设对话亚太的固定节目，通过与AMO同事的深入沟通，进一步了解亚太市场。这一期的对话嘉宾是我们的亚洲CEO Gordon。

本期对话亚太节目，我们的首席市场营销&公共事务官黄长青女士将与Gordon对谈，安盛战略的内容之外，Gordon也和我们分享了他在全球各地和亚洲的个人经历，让我们了解他生活中的小趣事。

欢迎大家收看本期节目，我希望你们会喜欢。更多新鲜事欢迎大家联系以下地址：communications@axatp.com或在文末留言。

因视频大小限制，建议用PC端观看。

---

• gEMMA Vlog 第一期

最近，AMO正式发布了名为gEMMA的一则vlog。大家都知道， EMMA是大约在两年前诞生的，如今她已经成为了亚太市场业务发展的核心，在去年11月也已正式来到了中国市场。Gordon在gEMMA首期的卷首语中写道，“我们希冀EMMA能够变得更加强大，所以小写的g代表着greater —— 更大、更强。将来，gEMMA将成为亚太市场所有创新项目的统一品牌出口。”

在vlog中，Gordon带我们了解了他生活中的一面，展示了他的日常生活习惯，个人兴趣爱好，以及如何通过日常“灵活办公”与亚洲的同事们保持紧密联系等多方面的内容。视频内容具有生活气息又丰富多彩。

因视频大小限制，建议用PC端观看。

---

• 泛华来访

今年我们正加快与更多经代伙伴建立合作关系。3月21日，泛华集团董事长汪春林一行来访总部，我与总部同事们进行了接待。

在带领泛华董事长一行参观职场后，双方就深化合作展开讨论。我也跟大家分享了在安盛与泛华首次见面后的一些进展，包括安盛成立了泛华工作小组，并将泛华合作事项作为优先项目推进。一小时的会议中，我们同时就产品设计、时间安排、公估合作以及4月泛华峰会的支持工作等议题进行了探讨。

共同交流探讨，碰撞出思维火花。相信安盛与泛华的合作共赢将推动我们共同繁荣与成功。

---

• 商业险新客户 —— 海尔集团

最近，商业险事业部和湖北分公司同仁通力协作，并与安盛信利积极合作，赢得了海尔海外商业综合责任险项目，服务范围覆盖全球。向他们表示祝贺！

安盛凭借强大的品牌、网络和专业服务能力，以及优质的本地资源等综合核心因素，赢得了海尔集团的信赖。

我也向项目组的同事探讨了一下他们的心得体会，并做了以下简单的总结。

如何为下次机遇做准备？

• 交叉销售：开拓思路，铺设合作多条路径。
• 多方协作：总分联动，共同努力签下业务。
• 经营人脉：找准关键，提前搭建关系网络。

---

• 2021国际妇女节 #勇于挑战

每年的国际妇女节都是我们为消除性别刻板印象和偏见发声的好机会。今年国际妇女节的活动主题是勇于挑战，我也参加了安盛在全球和亚洲发起的主题活动，支持女性领导力。

我在读的工商管理博士研究课题就是女性领导力。在安盛天平，全体员工和GLN（全球领导小组）的男女比例都达到了50：50，同时我们拥有高度多元化的管理层带领团队共同成长，为此我感到十分自豪！

我们每个人都能主动选择支持女性进步，并勇于挑战和发声。

这是我在领英上的宣言，分享给大家，大家可以尽情留言，也可以发表你们的想法，让我们为推动职场多元化和包容性贡献一份力量。

---

• 年度杰出雇主奖

在1月29日由上海陆家嘴金融城人力资源管理联合会、陆家嘴人才金港联合主办，陆家嘴金融城发展局指导支持的陆家嘴金融城2020名校直通车总结会上，我们得到了会议的特别表彰，荣获“2020年度杰出雇主奖”。这是我们今年拿下的第三个公司大奖。

这份荣誉是对我们十余载进校活动的丰富经验，以及疫情期间积极响应 “云招聘”模式创新的高度肯定，充分表明了安盛在中国提升雇主形象过程中取得的进步，以及我们安盛对本地人才一如既往的承诺和重视。

---

• 客户赠锦旗，服务暖人心

在315消费者权益保护周的前一个星期，安盛天平北京分公司收到了北京京惠保客户赠送的锦旗，以感谢我们细致周到的客户服务。北京京惠保是我们与业内领先企业一道，在去年10月15日于北京推出的惠民保险产品。

客户于2020年11月参保北京京惠保，年保费79元，从2020年12月1日开始保障生效。2021年1月21日，客户在北京朝阳医院住院治疗，其家人于2021年2月26日提交理赔申请并在3月10日收到理赔金29581.43元。

北京京惠保帮助我们缓解了压力。

79元的小成本投保报销近3万元。

没想到北京京惠保理赔能够这么快速完成，安盛天平的服务非常专业高效！

客户家人表示对北京京惠保的服务非常满意

---

• 分享你的赏春计划 #春天在哪里

花开春意浓。近日的上海，繁花似锦。微信朋友圈里，很多同事们也都晒出了各处樱花盛开的景象，非常美丽。我也在上班路上看到了一路绽放的樱花树，令人心旷神怡，分享给大家：

上周也是武汉“解封”一周年纪念，市场部同事采访了几位武汉的同仁，并将他们的故事发表在了安盛天平官方微信公众号上；几位武汉同事也跟我们分享了武汉的最佳赏樱地点，欢迎大家阅读。

同时，市场部同事也将很快在企业微信-安盛每日头条中发起#春天在哪里的摄影比赛，我在此号召大家提前准备，积极参与，赢取大奖！

大家还想在月报中了解更多内容吗？如果有任何好的建议，欢迎大家通过下方留言或Communications@AXATP.com与我联系！如果你的好建议被采纳，我将赠予你一份神秘礼物。

感谢大家。

Dear AXA Tianping Colleagues,

First off, I would like to extend my sincere greetings and gratitude to my colleagues in Wuhan city and Hubei Province, on the one-year anniversary of Wuhan reopening after the coronavirus lockdown. Their dedication, agility and responsibility are like the city’s cherry blossom trees in full bloom, spreading vitality to the whole team.

Globally, AXA has announced the 2020 full year earnings on February 25, in which the Group’s preferred segments, P&C Commercial lines, Health and Protection, continued to perform well, growing by 3% in 2020 and accelerating in the fourth quarter by +5%. Health total revenues up 6% across all lines and geographies. In Asia the growth is 9%, mostly in China following the launch of new partnerships at AXA Tianping.

Back in our own market, we are on the right track towards the three-year Soar-to-Success transformation plan. We have expanded the distribution partnerships to bring the most relevant prevention and protection solutions to more local customers. Apart from health, digitalization is also on top of our 2021 list. We have updated EMMA’s Chinese avatar since its launch last November in Shanghai, more innovative features under the way. It’s true that “Good things always happen in springtime”. Please take some time to enjoy the beautiful season for renewal, rebirth, and rejuvenation.

---

• Dialogue with AMO

Since last Asia Townhall arranged by Asia Markets Office (AMO), I’ve seen many interests from our colleagues in getting to know more about the office. From this month, with the help of Communications team, a new column of China and AMO dialogue will be set up for each issue, where we will have direct conversations with our Asia colleagues. This month, we will start with the Asia CEO Gordon Watson.

In this episode, we have our Chief Marketing & Communications Officer Eva Huang interviewing Gordon. Beside strategies, we could also get a glimpse of his personal experiences across geographies including Europe, America, Africa and Asia. Through some fun and great questions, you will get a better idea about Gordon.

Please dig more details through below video. I hope you enjoy it. If you have any further questions, please don’t hesitate to drop an email to communications@axatp.com, or you can comment down below.

---

• gEMMA Vlog Episode One

In the meantime, the Asia Markets Office has created a blog called gEMMA with first episode launched recently. EMMA is the avatar we created roughly 2 years ago. Now she is core to our business and arrived in China market since November last year. “The small g means greater as we want EMMA to be larger than what she was meant to be. gEMMA will be the masterbrand for all innovative projects across the countries.” Said Gordon in gEMMA’s launch message.

I would like to invite you to watch the episode, in which Gordon has shared his daily life to us. Gordon showed his daily routines and personal habits and displayed his way of smart working to connect with more people in Asia. I really enjoy his vlog and I believe you will enjoy it too!

---

• Meeting with Fanhua

This year, we are speeding up in building more distribution partnerships in China. On March 21, we have Fanhua Inc., a leading insurance intermediary in China, in AXA Tianping’s Shanghai headquarter office. Together with our colleagues, we met Fanhua’s delegates led by its Chairman &CEO Chunlin Wang.

From left to right in the photo: Pengfei Ji(CEO of Fanhua Sales Service Inc.)，Ivy Zheng (Project Director, AXATP), Eva Huang (Chief Marketing & Communications Officer, AXATP), Yong Yang(Chief Claims Officer, AXATP), Cheng Tian(Chief Strategy & Project Management Officer, AXATP), Dawei Li(Chairman & CEO of Fanhua Insurance Surveyors & Loss Adjustors), Yong Ren ( CEO of Fanhua Puyi Inc.) , Chunlin Wang(Chairman&CEO of Fanhua Inc.), Liancheng Zhou (Chief Distribution Officer, AXATP), Kevin Zhou (Chief Health Officer, AXATP), Tracy Jiang (Chief Motor & Lifestyle Insurance Officer, AXATP),Dan Zou(Product and Contract of Fanhua Sales Service Inc.), Chao Kou(Vice President of Fanhua Sales Service Inc. & General Manager of Hebei Platform )

In their two-hour stay, we showed them around the office before the meeting to discuss further cooperation. I was very happy to share with them all the updates since our last conversation, that we’ve established the Fanhua working team and took the collaboration as the top priority. In the one-hour discussion, we also explored topics on product design and timeline, loss surveyor cooperation, as well as AXA supporting the Fanhua Summit in April.

The pleasant conversations were full of idea exchanges and inspirations. I believe the win-win cooperation will drive both AXA and Fanhua’s success.

---

• New Commercial Insurance Client – Haier

I would like to applaud a recent milestone achievement by our Commercial Line colleagues and Hubei branch, with the help from AXA XL. With their great efforts, we won the bidding to provide Haier Commercial General Liability Insurance.

By leveraging the leading brand, extensive network, and strong service ability, as well as its extensive local networking resources, AXA has beat the competition and won fully trust of Haier.

I’ve also talked to our project colleagues about their experience, and I’m happy to share some takeaways from them. 

How to prepare for the next opportunity?

1. Headquarter and branch collaboration is the key.
2. Find the right target and nurture those relationships.
3. Jump out of the box and expand partnership modes.

---

• 2021 IWD #ChooseToChallenge

Each year, International Women’s Day (IWD) is an opportunity to reflect on the importance of actively challenging gender stereotypes and bias in society. The theme for the IWD this year is Choose To Challenge and I participated in the social campaigns initiated by AXA by speaking out my statement to support female leadership.

Female leadership is also my dissertation towards my DBA. At AXA Tianping, I’m very proud to be able to say that we have a 50:50 gender parity in the China GLN (Global Leadership Network), and in all staff. Besides, we have a highly diversified management team leading the teams’ growth in China.

Within each of us is the power to make a choice, to choose to seek out and celebrate women’s achievements, to Choose To Challenge.

I invite you to visit my IWD LinkedIn post, to review, comment, and write down your own statements. I will be happy to know your thoughts in how to support Diversity & Inclusion together.

---

• Outstanding Employer of 2020

In a recent job fair meeting organized by Shanghai Lujiazui Finance District HR Committee and Shanghai Oracle Bay (HR platform) on January 29, 2021, we were awarded the Outstanding Employer of the Year. This is the third corporate award we’ve scooped this year. 

The honor recognizes our decade-long efforts in being a proactive member in college recruitment programs, as well as in online recruitment during the COVID period. It also demonstrates the progress we’ve made in raising AXA’s employer brand awareness in China and our commitment in investing in local talents amid the company transformation journey.

---

• Thank-you Banner from Beijing Jinghuibao Client for Outstanding Service 

Earlier this month prior to the 315 Consumer Rights Protection Week, our Beijing branch received a customer thank-you banner for our exemplary customer service of Beijing Jinghuibao. This health product is an inclusive PPP insurance we rolled out on October 15 last year in Beijing together with two leading industry partners.

The customer registered in November for the product priced RMB79, which took effect from December 1. On January 21, the insured customer was hospitalized in Bejing Chaoyang Hospital. On February 26, the customer’s family filed the claim and soon got reimbursed with RMB29,581.43 on March 10.

It’s beyond our expectation that AXA Tianping’s claim service can be handled in such a fast manner.

We are so impressed by AXA Tianping’s professional guidance and efficient service.

The insured customer’s family expressed their gratitude.

---

• What to do during the beautiful Spring Season? #Where is the spring?

The poetic spring is in the air and the trees of Shanghai parks and gardens brimming with color. I’ve seen many of our colleagues sharing pictures of trees tickled pink in their WeChat Moments and I would like to share with you two photos I took on my way to office – cherry blossom trees, which makes the highlight of my commute days.

Last week also saw the one-year anniversary of Wuhan reopening. Our Marketing & Communications team talked to some colleagues from Wuhan on their stories in the past year. These stories are published on AXA Tianping’s official WeChat platform, where our colleagues shared their recommendations for the best places to admire cherry blossoms in Wuhan, the home to more than half a million cherry trees, covering almost all the various species around the world (according to a report from the Paper).

Soon the Marketing & Communications team will launch a #SpringOuting photo competition across the company. The event will be held on WeCom – AXA Headline. All of us will have a chance to share the spring pictures with our colleagues. Please get prepared and win the prize!

I’d love to hear your voice on the letter! If you have any good suggestions, please comment down below or send a email to Communications@axatp.com.  I will send out a mystery gift to the colleague whose idea is being adopted.

That’s all for this month. Thank you for your time.

Dear AXA Tianping Colleagues,

First off, I would like to extend my sincere greetings and gratitude to my colleagues in Wuhan city and Hubei Province, on the one-year anniversary of Wuhan reopening after the coronavirus lockdown. Their dedication, agility and responsibility are like the city’s cherry blossom trees in full bloom, spreading vitality to the whole team.

Globally, AXA has announced the 2020 full year earnings on February 25, in which the Group’s preferred segments, P&C Commercial lines, Health and Protection, continued to perform well, growing by 3% in 2020 and accelerating in the fourth quarter by +5%. Health total revenues up 6% across all lines and geographies. In Asia the growth is 9%, mostly in China following the launch of new partnerships at AXA Tianping.

Back in our own market, we are on the right track towards the three-year Soar-to-Success transformation plan. We have expanded the distribution partnerships to bring the most relevant prevention and protection solutions to more local customers. Apart from health, digitalization is also on top of our 2021 list. We have updated EMMA’s Chinese avatar since its launch last November in Shanghai, more innovative features under the way. It’s true that “Good things always happen in springtime”. Please take some time to enjoy the beautiful season for renewal, rebirth, and rejuvenation.

---

• Dialogue with AMO

 Since last Asia Townhall arranged by Asia Markets Office (AMO), I’ve seen many interests from our colleagues in getting to know more about the office. From this month, with the help of Communications team, a new column of China and AMO dialogue will be set up for each issue, where we will have direct conversations with our Asia colleagues. This month, we will start with the Asia CEO Gordon Watson.

In this episode, we have our Chief Marketing & Communications Officer Eva Huang interviewing Gordon. Beside strategies, we could also get a glimpse of his personal experiences across geographies including Europe, America, Africa and Asia. Through some fun and great questions, you will get a better idea about Gordon.

Please dig more details through below video. I hope you enjoy it. If you have any further questions, please don’t hesitate to drop an email to communications@axatp.com, or you can comment down below.

Please watch the video on PC due to the size limit.

---

• gEMMA Vlog Episode One

In the meantime, the Asia Markets Office has created a blog called gEMMA with first episode launched recently. EMMA is the avatar we created roughly 2 years ago. Now she is core to our business and arrived in China market since November last year. “The small g means greater as we want EMMA to be larger than what she was meant to be. gEMMA will be the masterbrand for all innovative projects across the countries.” Said Gordon in gEMMA’s launch message.

I would like to invite you to watch the episode, in which Gordon has shared his daily life to us. Gordon showed his daily routines and personal habits and displayed his way of smart working to connect with more people in Asia. I really enjoy his vlog and I believe you will enjoy it too!

Please watch the video on PC due to the size limit.

---

• Meeting with Fanhua

 This year, we are speeding up in building more distribution partnerships in China. On March 21, we have Fanhua Inc., a leading insurance intermediary in China, in AXA Tianping’s Shanghai headquarter office. Together with our colleagues, we met Fanhua’s delegates led by its Chairman &CEO Chunlin Wang.

From left to right in the photo: Pengfei Ji(CEO of Fanhua Sales Service Inc.)，Ivy Zheng (Project Director, AXATP), Eva Huang (Chief Marketing & Communications Officer, AXATP), Yong Yang(Chief Claims Officer, AXATP), Cheng Tian(Chief Strategy & Project Management Officer, AXATP), Dawei Li(Chairman & CEO of Fanhua Insurance Surveyors & Loss Adjustors), Yong Ren ( CEO of Fanhua Puyi Inc.) , me , Chunlin Wang(Chairman&CEO of Fanhua Inc.), Liancheng Zhou (Chief Distribution Officer, AXATP), Kevin Zhou (Chief Health Officer, AXATP), Tracy Jiang (Chief Motor & Lifestyle Insurance Officer, AXATP),Dan Zou(Product and Contract of Fanhua Sales Service Inc.), Chao Kou(Vice President of Fanhua Sales Service Inc. & General Manager of Hebei Platform )

In their two-hour stay, we showed them around the office before the meeting to discuss further cooperation. I was very happy to share with them all the updates since our last conversation, that we’ve established the Fanhua working team and took the collaboration as the top priority. In the one-hour discussion, we also explored topics on product design and timeline, loss surveyor cooperation, as well as AXA supporting the Fanhua Summit in April.

The pleasant conversations were full of idea exchanges and inspirations. I believe the win-win cooperation will drive both AXA and Fanhua’s success.

---

• New Commercial Insurance Client – Haier

I would like to applaud a recent milestone achievement by our Commercial Line colleagues and Hubei branch, with the help from AXA XL. With their great efforts, we won the bidding to provide Haier Commercial General Liability Insurance.

By leveraging the leading brand, extensive network, and strong service ability, as well as its extensive local networking resources, AXA has beaten the competition and won fully trust of Haier.

I’ve also talked to our project colleagues about their experience, and I’m happy to share some takeaways from them. 

How to prepare for the next opportunity?

1. Headquarter and branch collaboration is the key.
2. Find the right target and nurture those relationships.
3. Jump out of the box and expand partnership modes.

---

• 2021 IWD #ChooseToChallenge

Each year, International Women’s Day (IWD) is an opportunity to reflect on the importance of actively challenging gender stereotypes and bias in society. The theme for the IWD this year is Choose To Challenge and I participated in the social campaigns initiated by AXA by speaking out my statement to support female leadership.

Female leadership is also my dissertation towards my DBA. At AXA Tianping, I’m very proud to be able to say that we have a 50:50 gender parity in the China GLN (Global Leadership Network), and in all staff. Besides, we have a highly diversified management team leading the teams’ growth in China.

Within each of us is the power to make a choice, to choose to seek out and celebrate women’s achievements, to Choose To Challenge.

I invite you to visit my IWD LinkedIn post, to review, comment, and write down your own statements. I will be happy to know your thoughts in how to support Diversity & Inclusion together.

---

• Outstanding Employer of 2020

In a recent job fair meeting organized by Shanghai Lujiazui Finance District HR Committee and Shanghai Oracle Bay (HR platform) on January 29, 2021, we were awarded the Outstanding Employer of the Year. This is the third corporate award we’ve scooped this year. 

The honor recognizes our decade-long efforts in being a proactive member in college recruitment programs, as well as in online recruitment during the COVID period. It also demonstrates the progress we’ve made in raising AXA’s employer brand awareness in China and our commitment in investing in local talents amid the company transformation journey.

---

• Thank-you Banner from Beijing Jinghuibao Client for Outstanding Service 

Earlier this month prior to the 315 Consumer Rights Protection Week, our Beijing branch received a customer thank-you banner for our exemplary customer service of Beijing Jinghuibao. This health product is an inclusive PPP insurance we rolled out on October 15 last year in Beijing together with two leading industry partners.

The customer registered in November for the product priced RMB79, which took effect from December 1. On January 21, the insured customer was hospitalized in Bejing Chaoyang Hospital. On February 26, the customer’s family filed the claim and soon got reimbursed with RMB29,581.43 on March 10.

It’s beyond our expectation that AXA Tianping’s claim service can be handled in such a fast manner.

We are so impressed by AXA Tianping’s professional guidance and efficient service.

The insured customer’s family expressed their gratitude.

---

• What to do during the beautiful Spring Season? #Where is the spring?

The poetic spring is in the air and the trees of Shanghai parks and gardens brimming with color. I’ve seen many of our colleagues sharing pictures of trees tickled pink in their WeChat Moments and I would like to share with you two photos I took on my way to the office – cherry blossom trees, which makes the highlight of my commute days.

Last week also saw the one-year anniversary of Wuhan reopening. Our Marketing & Communications team talked to some colleagues from Wuhan on their stories in the past year. These stories are published on AXA Tianping’s official WeChat platform, where our colleagues also shared their recommendations for the best places to admire cherry blossoms in Wuhan, the home to more than half a million cherry trees, covering almost all the various species around the world (according to a report from the Paper).

Soon the Marketing & Communications team will launch a #SpringOuting photo competition across the company. The event will be held on WeCom – AXA Headline. All of us will have a chance to share the spring pictures with our colleagues. Please get prepared and win the prize!

I’d love to hear your voices on the letter! If you have any good suggestions, please comment down below or send a email to Communications@AXATP.com.  I will send out a mystery gift to the colleague whose idea is adopted.

That’s all for this month. Thank you for your time.