Author: Stephen

获邀出席第十三届陆家嘴论坛

Attending the 13th Lujiazui Forum in Shanghai

6月10日，安盛集团董事长德尼·杜威先生受邀参与第十三届陆家嘴论坛的在线论坛——“全球抗疫背景下的经济合作与发展——合作城市论坛:巴黎”专场。

德尼·杜威先生与全国政协委员、上海新金融研究院理事长屠光绍先生，2014年诺贝尔经济学奖得主、图卢兹经济学院名誉主席Jean TIROLE等嘉宾进行了深入交流与探讨。他呼吁全球更紧密的合作来建设更包容的未来：

“了解和管理风险是保险的核心。保险是经济发展的保障，是社会包容的重要力量。发展保险可以有助于使我们的社会更具弹性。”

我非常荣幸被邀请出席开幕式现场，并在论坛期间与主流媒体探讨了保险在对外开放中的作用。安盛天平将在各级政府和监管部门的领导下，继续加强合规管理，通过优质产品和解决方案发挥保险优势，保障社会稳定，改善客户生活。

陆家嘴论坛由上海市人民政府、中国人民银行、中国银行保险监督管理委员会、中国证监会组织举办。今年论坛以“全球大变局下的中国金融改革与开放”为主题。巴黎是今年的合作城市，法国经济、财政和康复部部长布鲁诺·勒梅尔（Bruno Le MAIRE）也在线参加了论坛。具体内容请点击链接查看: https://m.jiemian.com/lujiazui/live

On June 10^th, AXA Group Chairman of the Board, Mr. Denis Duverne was invited to the 13th Lujiazui Forum (2021) and spoke online at its Plenary Session III: Economic Cooperation and Development in the Context of Global Pandemic Response – Partner City Forum: Paris.

I was very honored to be invited to the opening ceremony in Shanghai on the same day, and discussed the role of insurance in the context of opening-up with key media outlets during the forum period. I expressed my views that AXA Tianping will continue to strengthen compliance management under the leadership of government and regulatory authorities at all levels, leveraging the benefits of insurance through our high-quality products and solutions to protect social stability and improve our customers’ lives.”

At the Plenary Session III, Mr. Denis Duverne was joined on the panel by esteemed participants including Mr. Tu Guangshao, Member of the Chinese People’s Political Consultative Conference (CPPCC) and Chairman of Shanghai Finance Institute’s Executive Council, Mr. Jean Tirole, Recipient of the 2014 Nobel Prize in Economic Sciences and Honorary Chairman of the Toulouse School of Economics. He calls for closer global collaboration in building a more inclusive and resilient future:“Understanding and managing risks is at the very core of insurance. Insurance provides a safeguard for economic development and is a major force for social inclusion. Further developing insurance meanwhile can go a long way towards making our societies more resilient.”

Lujiazui Forum was organized by the Shanghai Municipal People’s Government, the People’s Bank of China, the China Banking and Insurance Regulatory Commission, and the China Securities Regulatory Commission. This year its theme was China’s financial reform and opening up amid great changes of the world. Paris is the partner city this year. The Minister of Economy, Finance and Rehabilitation of France Bruno Le MAIRE also attended the forum online. Please click below link for playback: https://m.jiemian.com/lujiazui/live

河南郑州中支、云南分公司再获锦旗

Customer Recognitions for Henan and Yunnan Branches

我为我们团队得到越来越多客户认可而感到十分自豪！

这个月，我收到了两条关于客户感谢锦旗的消息。一个是河南郑州中支的健康理赔服务。他们在40小时内完成了给购买我们卓越馨选医疗险医疗保险客户的理赔服务。

另一面锦旗来自云南分公司，是对他们对6月初发生的洪涝灾害提供高效理赔的赞扬。本次灾情中，云南分公司收到报案车辆141笔，评估损失约270万。截至 6 月 11 日，34% 的案件已经结案。其高效的理赔服务赢得了这些客户的认可。

车险业务仍然是我们业务的基本支柱，我相信云南分公司的优秀案例将激励各位同事为我们的客户提供最好的服务。

I feel so proud that we are receiving more and more customer recognitions.

This month, I received two messages on customer thank you banners. One is from Hennan sub-branch on the health claim service. They settled the claim in 40 hours for the client who purchased our IP+OP medical insurance.

Another one is from Yunnan branch on the recent flood damages happening from June 6th to June 7th. The Yunan branch received 141 motor claims with around 2.7million assessed loss. 34% of the cases have been settled as of June 11th. It’s efficient claim services won us recognitions from those customers.

Since motor remains a fundamental pillar of our business, I believe Yunnan branch’s case will inspire all other branches in delivering the best service to our customers.

“安盛全球视野“午间分享会第三期

“AXA Global Vision” Lunch & Learn Program Session Three

在CEO办公室同事们组织下，“安盛全球视野”午间分享会第三场顺利举办，并受到安盛天平同事的好评。我们十分珍惜可以向全球安盛机构学习最佳实践的宝贵机会。

在5月31日举行的第三场午间分享会上，我们邀请了安盛信利（AXA XL）的金诗薇女士向我们介绍安盛信利及其业务。她是驻扎在香港的亚太地区总监，负责全球项目和自保业务推动，并与经纪公司合作伙伴和企业客户发展长足的合作关系。她还分享了安盛信利近期的创新案例研究，包括新冠防疫相关保障、网络风险解决方案和世界上第一个保险区块链平台InsurWave。

Thanks to CEO Office, the “AXA Global Vision” Lunch & Learn program is running well and well received by AXATP colleagues. We treasure such opportunities to learn from the best practices across all AXA entities.

In the third session held on May 31st, we invited Shiwei Jin from AXA XL to introduce AXA XL and its business. Shiwei is the reginal director of APAC based in Hong Kong, and in charge of global programs and captive business development and relationship maintenance. She also shared AXA XL’s recent innovative case studies including COVID-19 related protections, cyber risk solutions, and the world’s first insurance blockchain platform InsurWave.

媒体专访

My Media Interviews

 

在最近的陆家嘴论坛和安盛家庭健康保障论坛期间, 我接受了一些媒体采访，想与大家分享：

I would like to share my recent media interviews during the Lujiazui Forum and the AXA Family Health Protection Forum:

每日经济新闻：在中国良好的营商环境下，外资险企也将获得更多发展机会 (National Business Daily: Foreign Insurers Would Gain More Development Opportunities under Good Chinese Business Environment )

界面：如何用金融撬动绿色发展？金融界大咖热议绿色金融(Jiemian: How to Leverage Finance in Green Development?)

证券时报：安盛天平CEO朱亚明：将加快健康险业务布局 (Securities Times: Interview with AXATP CEO Yamin Zhu: AXATP to Speed up Health Business)

澎湃新闻：只做车险太可惜，希望健康险占比达30%(The Paper: More than Motor, Health Ratio Expected to Grow to 30%))

腾讯新闻：对话安盛天平CEO朱亚明：健康险将聚焦中等收入人群 做到广覆盖 (Tencent News: Dialogue with AXATP CEO Yamin Zhu: Health Focus On UMC with Broader Coverage)

 

边走边聊，杨梅之行

My Recent Health and Yum Walk

本月，我们在中国落地了全球边走边聊活动，并由 CFO Laurent 与公共事务处Rei对谈的视频拉开序幕。我希望你们都对这个活动以及它对我们保持身心健康有何重大意义有所了解。我期待很快看到你们的作品！

6 月 19 日，一个绵绵细雨的周六。我邀请管理层团队来到我的家乡——距离上海约三小时车程的浙江宁波，采摘新鲜美味的杨梅。

杨梅有个可爱的英文名字，“yumberries”, 它原产于中国浙江，全年只有两周的采摘盛季。来自安盛亚洲的 Yi Mien Koh 和 Krithika 也加入了我们的旅途，希望这对他们来说是一次难忘的经历。

这个夏天里你有什么健康又有趣的漫步？请与我分享或发送至公共事务处。

谢谢！

 

This month, we’ve localized the global Walk and Talk program in China, kicking off by CFO Laurent’s video with Communications team. I hope you all know this program and how it means to our physical and mental health during work. I look forward to seeing your videos soon!

On June 19th, a rainy Saturday, I invited our management team to my hometown, Ningbo of Zhejiang Province, three-hour drive from Shanghai, on a healthy and yummy walk to pick the freshest yumberries. The Chinese name of the fruit is called 杨梅 (Yang Mei). It’s native to Zhejiang province in China and only in season for two weeks out of the entire year. Yi Mien Koh and Krithika from AXA Asia also joined the yum walk. I hope this will be an unforgettable experience for them as well.

What are your recent healthy and interesting walk in summer days? Please share with me or send your anecdotes to Communications team. Thank you!

安盛安美“入职”啦

Welcoming EMMA by AXA to China

6月21日，夏至，北半球日照时间最长的一天。我们在瑞明办公室为“安盛安美”举行了内部欢迎会，庆祝她正式来到中国。

我与安盛亚洲同事、安盛天平管理层以及总部员工一起参加了欢迎会，大家都用“安盛安美”的元素装扮自己 —— 蓝色上衣、利落短发和圆框眼镜等，并且有一位真人“安盛安美“到场，现场氛围充满了乐趣和友爱。

我为“安盛安美”佩戴了员工工牌以欢迎她正式成为安盛天平数字化创新进程的一员。

崔东埈先生也代表了安盛亚洲及非洲CEO Gordon Watson向中国团队表达了祝贺，并称赞了我们在中国市场的非凡表现。

首席健康险业务官周晞烨也幽默风趣地为我们解读了安盛安美的重点功能。

自去年11月我们推出安盛健康在线服务以来，其功能已更新至更广泛的范围：从健康服务延展到各个产品线服务，为客户提供更直观、高效和便捷的一站式服务体验。今年1月，我们同事们集思广益为她取中文名，有近1000名同事参与了命名活动。

切蛋糕庆祝 Cake cutting moment

I love AXA. I love EMMA

现在，安盛安美（EMMA by AXA）不仅在中国有了自己的形象，还承担了更多的责任——家庭医生、急速问诊、在线购药、一键送药、心理咨询、专家咨询、儿童专区、健康课堂、多险种在线理赔、电子保单、一键续保等。发布期间我们推出了另外三个重点新功能为药品配送功能、儿童专区和儿童身高测评。

On June 21, we held an internal launch event in the Ruiming office to celebrate EMMA’s landing in China with her avatar and Chinese name安盛安美.

I joined the launch event together with AXA Asia colleagues, AXA Tianping management team and headquarter staff. It was full of fun as we all need to dress up like in EMMA’s costume and had a real “EMMA” at the event.

As part of the ceremony, I also gave EMMA the staff ID badge, welcoming her to join AXA Tianping as part of the digital innovations.

DJ from AXA Asia expressed his congratulations on behalf of AXA Asia & Africa CEO Gordon Watson, and praised China’s performance in deploying EMMA.

Kevin Zhou also explained the key features in a humorous way.

Since the launch of EMMA Health Management Service last November, its functions have been updated to broader spectrum: from health management services to customer services supporting the entire customer journey from purchasing and benefits to claim and renewal. In January this year, we invited our colleagues to name her in Chinese with nearly 1000 colleagues participating in the naming event.

Now, EMMA by AXA not only has her own avatar in China, but also takes more responsibilities – services of Family Doctor, Instant Medical Consultation, Online Pharmacy, Drug Delivery, Mental Health Consultation, Top-tier Doctor Consultation, Child Health, Health Education, Insurance Claims, e-Policies and renewal. Another three new features were also unveiled during the launch – drug delivery, child health service and child height predictor.

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你打疫苗了吗？

Did You Take The COVID Vaccine?

近期中国大陆出现了一些本土新冠肺炎新增案例。在这些受影响地区工作的同事们，请务必保重身体并注意安全。在此和大家分享一下，我于5月22日在上海接种了第一剂新冠疫苗。我也从行政同事那里得知，截至5月中旬，我们至少有90名瑞明和金桥的同事完成了第一剂疫苗的注射。那我们分公司和中心的同事呢? 我很乐意知道你们是否接种了疫苗。欢迎在下方评论区给我留言。

与此同时，安盛集团于5月27日发布了一项健康调查，公开了新冠肺炎对健康的长期影响。调查显示包括中国在内，74%的受访者表示愿意接种新冠疫苗。中国是疫苗热情最高的五个地区之一，有84%的受访者同意接种疫苗。我们的公共事务处团队将在稍后提供此份报告的详情。

我上周参与的另一个健康活动是“边走边聊”。在一个阳光明媚的早晨，我和安盛亚洲首席合作官Yi Mien Koh女士在黄浦江边散步。有益身心，尤其是对久坐台前的我们，同时还能与同事保持紧密联系。

全球Walk & Talk活动由安盛亚洲&非洲首席执行官Gordon Watson和全球人力资源官Karima Silvent于5月4日发起。很快我们将向同事们推出中国版的边走边聊活动。我鼓励大家积极参与，边走边聊，并与所有同事分享。无论与谁同行，希望行走都能带给大家力量！

Lately, there appear some new COVID cases in mainland China. For colleagues in these affected areas, please take great care of yourselves and keep safe. For myself, I hope I’m not too late to get my first dose of COVID vaccine on May 22 in Shanghai. Our Admin colleagues told me that till mid-May, at least 90 colleagues from Ruiming and Jinqiao have taken their first dose. How about our branch and center colleagues? I’m happy to know if you have received any shot since the launch of the mass vaccination in China. Please drop me a note below in the comment area.

In the meantime, the AXA Group has released the 2021 Pulse Health Survey on May 27, disclosing long-term health effects of Covid-19. The survey showed that 74% of those surveyed, including China, said they would be willing to be vaccinated against Covid-19. China is among the top five vaccine enthusiast regions with 84% surveyed saying yes to vaccination. Our Comms team will localize the report and provide details later.

Another health activity I did last week was taking part in AXA’s Walk and Talk program. I had my morning walking meeting with Yi Mien Koh, the Chief Partnership Officer of AXA Asia, along the Huangpu River at a beautiful sunny morning. It’s not only a way to support our physical and mental health in daily work, but a way to break the routine of being constantly at one’s desk and stay closer with our teammates.

The global Walk and Talk initiative was launched by videos taken by Asia & Africa CEO Gordon Watson and Global Head of HR Karima Silvent on May 4^th. Soon we will launch the China version to our colleagues. I encourage you to start Walking & Talking and share with all staff. Whether alone, with a colleague or with your team, don’t underestimate the impact of a good walk!

湖北、深圳之旅

My Trip to Hubei and Shenzhen

在过去的一个月里，我有幸和湖北分公司、武汉直销中心和深圳分公司的同事们促膝谈心。我对他们高昂的士气和认真刻苦的精神印象深刻。工作会议之余，他们还用心安排了拜访当地银保监会的行程，使我有机会向当地监管机构介绍公司的现状和愿景，并且得到了他们的积极反馈。

在湖北，我还有幸会见了法国驻武汉总领事馆的贵永华先生，也拜访了湖北最大的互联网保险经纪公司梧桐树，就未来的合作进行了深入探讨。

在深圳，我和区域总经理王辉一起与泛华、大童、明亚、易诚等健康险重点合作渠道伙伴进行了座谈交流。会议间歇，我与大童精英销售团队经纪人面对面互动，就公司产品、营销、品宣等诸多话题解难答疑，悉心听取建设性意见，增强了与渠道伙伴合作的深度与粘性。

In past month, I also met with our colleagues in Hubei branch, Wuhan Call Center and Shenzhen branch. What strikes me are the vibes of their high morale and dedication to work. Besides work meetings, they also helped arrange visits to local CBIRC (China Banking and Insurance Regulatory Commission) bureaus where I had the opportunity to introduce our position and vision to local regulators and get their positive feedbacks as well.

In Hubei, I also had the chance to meet the Consulate General of France in Wuhan, Mr. Oliver Guyonvarch and Hubei’s largest internet insurance brokerage house Wutongshu for future collaborations.

In Shenzhen, together with the Region GM Hui Wang, I also participated in the health insurance discussions with local leading brokers from Fanhua, Datong, Mingya and Yicheng. In the following training session, I spoke to the top brokers from Datong and learned a lot from them on product, marketing and sales, which in turn inspires us to enhance the solid relationship with distributors.