Author: 安盛家园

安盛天平荣获2023“极帜奖” 和“2023 CDI数字化营销创新奖”

AXA Tianping awarded 2023 OneFLAG HR Awards and 2023 CDI Digital Retail Innovation Award

金秋九月，安盛天平先后荣获2023“极帜奖” 和“2023 CDI数字化营销创新奖”，证明了企业在数字化创新和人力资源方面的卓越成就。

在9月5日举办的第九届“中国数字化创新博览会（CDIE）暨华鹰企业数字化指数（华鹰CDI）”上，安盛天平财产保险有限公司荣获“2023 CDI数字化营销创新奖”。安盛天平数字化营销总监黄蓓莹女士受邀出席活动，并发表了题为《数字驱动，创新求盛：安盛天平数字化营销的探索与实践》的演讲。她从运营创新、营销创新和服务创新等三个维度阐述了安盛天平数字化营销的创新方向和品牌实力，并且通过分享安盛天平数字化平台在不同场景中的实操应用，展现了公司在探索、实践并利用数字技术来提升自身核心竞争力，优化客户体验的精彩旅程。

CDI华鹰数字化指数是全球首个评估企业数字化程度的指数标准，也是中国首个以企业数字化程度为标准设立的奖项。作为一家倡导数字化转型和科技创新的企业，安盛天平高度重视在业务运营中应用数字化手段，通过不断的探索和创新，持续提升客户服务品质。安盛天平凭借其卓越实力在众多候选企业中脱颖而出，荣获“2023 CDI数字化营销创新奖”。这一荣誉既体现了中国数字化创新博览会对安盛天平在数字化领域持续创新探索的肯定和认可，也进一步坚定了安盛天平在数字化创新赋能和服务升级方面的决心，致力于打造一个持续创新的保险品牌。

极帜奖-2023最佳人力资源业务伙伴团队

极帜奖-2023最佳人力资源管理项目

AXA Tianping won the 2023 OneFLAG HR Award and the”2023 CDI Digital Retail Innovation Award in September, a testament to AXA’s achievements in digital innovation and human resources.

On September 5, during the 9th China Digital Innovation Expo (CDIE) and Huaying Enterprise Digital Index (Huaying CDI), AXA Tianping Property Insurance Co., Ltd. won the “2023 CDI Digital Retail Innovation Award”.

AXA Tianping Digital Marketing Director Catherine HUANG was invited to attend the event and delivered a speech entitled “Digital-driven Innovation and Prosperity: Exploration and Practice of Digital Marketing of AXA Tianping”. She elaborated on the innovative direction and brand strength of AXA Tianping’s digital marketing from three dimensions: operational innovation, marketing innovation and service innovation. She also demonstrated the company’s exploration and development by sharing the practical application of AXA Tianping’s digital platform in different scenarios, showing how AXA practices and uses digital technology to enhance its core competitiveness and optimize customer experience.

The CDI Huaying Digital Index is the world’s first index standard to evaluate the degree of digitalization of enterprises, and it is also China’s first award established based on the degree of digitalization of enterprises. As an enterprise that advocates digital transformation and technological innovation, AXA Tianping attaches great importance to the application of digital means in business operations, and continues to improve customer service quality through continuous exploration and innovation. With its outstanding strength, AXA Tianping stood out among many candidate companies and won the “2023 CDI Digital Retail Innovation Award”. This honor not only reflects China Digital Innovation Expo’s affirmation and recognition of AXA Tianping’s continuous innovation and exploration in the field of digitalization, but also further strengthens AXA Tianping’s determination in digital innovation empowerment and service upgrading, and building an innovative insurance brand.

And at the 2023 “OneFLAG Awards” ceremony, the annual flagship HR award, held on September 7, representatives of AXA Tianping’s HRBP team and representatives of the “Employer Commitment Project” won respectively the：

The OneFLAG Award is China’s flagship award for human resources management. It is open to human resources executives and teams of enterprises in the Greater China region and selects human resources teams that inspire others with their extraordinary vision, superior leadership and outstanding achievements.

安盛之星之故事：宋洁琼、徐嵩

AXA Stars: Jieqiong Song & Song Xu

在安盛之星评选中，共有22位总部和机构同事摘取2022年度安盛之星，并分别获团结之星、勇敢之星、正直之星和转型之星。月刊将为这些同事专门开设”安盛之星的故事”专栏，帮助大家进一步了解安盛人践行安盛价值观的故事。

本月我们将为大家讲述转型之星-销售管理部经理宋洁琼，转型之星-南京中心支公司总经理徐嵩。

In the AXA Star contest , altogether 22 AXA colleagues from headquarters and branches are entitled to awards of AXA Stars in Transformation , Customer First , Integrity , Courage , and One AXA . This special column was set up for them so we can all know their stories in living the AXA values and making their contribution to the company’s growth.

This month we will introduce stories of our Transformation Star – Jieqiong Song, retail branch manager; and One AXA Star Song Xu, Nanjing Center Branch Manager.

转型之星 – 宋洁琼的故事：

宋洁琼于2010年12月加入安盛天平，目前担任宁波分公司销售管理部的经理。入职13年来，她已经先后在6个部门就职工作，经历了公司不同阶段的转型和战略调整。

2020年5月，宋洁琼开启了自己职业生涯的新一次转型。由于宁波分公司停止分销车险业务拓展、宁波分公司销售队伍全部因转型离职，她开始一人承接起宁波分公司非车险管理部的全部工作，包括渠道开拓、销售推动、销售培训、销售管理、非车核保等与非车险业务相关的所有工作。但短短两年间，她抓住渠道空白与经营渠道，快速与重点合作渠道建立良好关系，使健康险新保业务占比突破80%。而她个人在转型过程中也成功树立起了个人IP，成为渠道合作伙伴口中最了解高端医疗和健康险的保险从业人员。

Q:获得安盛之星是什么样的感受？

这份奖项我期待已久，对我来说有着非比寻常的意义，是对我从车险转型到非车险以来工作的肯定，也是对我未来工作的鞭策。我会继续保持我的工作热情投入到未来的工作中。

Q:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？

平常我爱好比较多，喜欢各种尝试，最近比较热衷于骑自行车，感受大自然，无拘无束。

Q:可以分享最近在看的一本书、一部电影或一部剧吗？

最近又重温了《返老还童》，剧情设计非常有趣，但又耐人寻味，倒带人生背后的爱的执着，奇思妙想中带着哲理让人细细品味生命、时光和爱。

Transformation Star – Jieqiong Song’s story:

Song Jieqiong joined AXA Tianping in December 2010 and is currently the manager of the sales management department of the Ningbo branch. In her 13 years of employment, she has worked in six different departments and experienced the company’s transformations and strategic adjustments in different stages.

In May 2020, Song Jieqiong started a new career transformation. Due to the Ningbo branch’s halt of the expansion of the car insurance business, causing the dissolution of the entire sales team, she took on all the work of the non-car insurance work of the Ningbo branch alone, including channels expansion, sales promotion, sales training, sales management, and non-car insurance underwriting, as well as other work related to non-car insurance business. In just two years, she seized the opportunities in business channels, quickly established good relationships with key channels for cooperation, and increased the proportion of new health insurance business to over 80%. In the process of transformation, she also successfully established her personal reputation and became the insurance practitioner who knows the most about high-end medical and health insurance in the eyes of channel partners.

Q: How do you feel about receiving the AXA Star award?

I have eager anticipated this award, and it is of great significance to me. It is a recognition of my work since transitioning from car insurance to non-car insurance, and also a motivation for my future work. I will continue my enthusiasm for work in the future.

Q: What helps you stay confident, healthy, and happy?

I have many hobbies and enjoy trying new things. Recently, I have been particularly interested in cycling, as it allows me to connect with nature and feel free and unrestrained.

Q: Any books or TV series you would like to share?

Recently, I watched ” The Curious Case of Benjamin Button ” again and found the plot very fun, yet thought-provoking. The themes of love and devotion behind a rewound life, and the philosophical ideas intertwined with the whimsical plot make people savor life, time, and love with great care.

转型之星 – 徐嵩的故事：

徐嵩在2017年10月加入了安盛，入职之后一直担任南京中支总经理职务。在十余年的保险职业生涯中，他在基层管理、队伍建设、渠道拓展、外部平台搭建等方面大刀阔斧地开展改革，为机构注入新内涵，帮助公司走上健康发展的“快车道”。

Q:获得安盛之星是什么样的感受？

首先要感谢公司及各级领导对我的厚爱与信任，感谢同事们对我的大力帮助及支持，能够得到公司“团结之星”这个荣誉称号，我感到非常的高兴与荣幸，同时我也在思考工作中存在的不足和今后需要努力的方向。在经营上，我一直要求自己能以达摩面壁的毅力反思不足，也要做到知行合一为公司创造效益。王阳明所创的“知行合一”思想中的“知”不仅是知道，更是良知。如果是放到我们公司经营上通俗来说，那就是要求我们不但是用专业的知识，更要把自己的职业道德贯穿在我们的工作实践中。

Q:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？

好的身体是革命的本钱，我一直坚信拥有一个健康的身体和良好的心态很重要，只有身体健康了，其余才皆有可能。我一直以来保持良好的睡眠和适量的运动，保持规律的作息时间，避免熬夜，每天早晨七点和孩子一起起床，晚上九点五十和孩子亲子聊天二十分钟后睡觉，每周末我会带着孩子一起徒步玄武湖8-10公里或者江边骑行，这个习惯已经坚持了四年。

Q:可以分享最近在看的一本书、一部电影或一部剧吗？

家长的习惯可以引导孩子，孩子的爱好也可以改变家长，我原来不是一个喜欢读书的人，但孩子热爱阅读，为了陪伴孩子，我也慢慢的开始读书。最近再重读余华的《活着》，“人是为了活着本身而活着的，而不是为了活着之外的任何事物而活着”，活着本身就是意义，珍惜生命，珍惜当下，珍惜眼前一切。

One AXA Star – Song Xu’s story:

Xu Song joined AXA in October 2017 and has been serving as the General Manager of the Nanjing Branch since then. In his more than ten years in the insurance industry, he has carried out reforms in grassroots management, team building, channel development, and external platform construction, injecting new meaning into the firm and helping the company go on a fast track of healthy development.

Q: How do you feel about receiving the AXA Star award?

First, I would like to thank the company and all levels of leadership for their trust and support, as well as my colleagues for their help and support. I am very happy and honored to receive the “One AXA Star” award. Meanwhile, I am also reflecting upon my shortcomings in my work and thinking about the direction I need to work hard in the future.

In terms of operation, I have always asked myself to reflect on my shortcomings with strong perseverance, and to unite knowledge and action to create values for the company. The “unity of knowledge and action” concept created by Wang Yangming is not only about knowledge but also about good conscience. If we apply it to our company’s management in a simple way, it requires us not only to use professional knowledge but also to integrate our professional ethics into our work practice.

Q: What helps you stay confident, healthy, and happy?

I firmly believe that having a good body and a positive mindset is the foundation of any great cause. Only when our body is healthy, can we achieve other things. I have always maintained a good sleep routine, moderate exercise, and a regular schedule, avoiding staying up late. Every morning at 7 am, I wake up with my children, and every night at 9:50 pm, I chat with my children for 20 minutes before going to bed. On weekends, I take my children for an 8 to 10 km hike around Xuanwu Lake or cycling along the river. I have stuck to the habit for four years.

Q: Any books or TV series you would like to share?

Parents’ habits can guide their children, and children’s hobbies can also change their parents. I wasn’t a big fan of reading, but my kid loves reading. To spend time with my kid, I gradually started reading books. Recently, I reread Yu Hua’s “To Live”. People live for the sake of living, not for anything outside of life,” living itself is the meaning. We should cherish life, cherish the present, cherish everything in front of us.

亲爱的安盛天平同事：

8月11-12日，2023年机构年中工作会议在珠海召开，管理层与各部门主要负责人、机构一把手等共同回顾了公司上半年的经营成绩，并对下半年的计划进行了商讨和审视。

上半年，公司进行了几项大刀阔斧的改革，在充满挑战的环境下，在资源有限的情况下，在全体同仁的齐心协力下，公司较为圆满地达成了上半年的各项指标——保费收入同比增长14%，是近三年来最高增速，也是多年来首次超行业增速。“卓越馨选”产品继续引领中端医疗险市场，惠民保业务、旅行险业务，以及商业险本地业务也都实现了高速增长。新能源车险业务实现了高速发展，约占整体车险保费10%，接近全年目标。

公司预计全年可以达成整体保费目标，基本接近行业增速。但在宏观经济方面，增速放缓、结构优化、动力转换已成为常态，因此我们下半年在经营利润方面仍面临巨大挑战，“降本增效、利润优先”的发展理念也不会改变。为实现高品质增长，公司在严守合规底线，夯实消保建设的基础上，将持续推进：机构分类管理，推动经营增效；全面成本管控，总分责任共担；考核引导降本，坚持利润文化；强化数据管理，精准算账经营。

会议期间还举办了2022年度菁才俱乐部的表彰活动，31位销售菁英和10家表现优异的机构得到了认可与褒奖，收获荣耀的同时，他们也承载着责任与使命，更是值得学习的榜样。

8月14日，安盛天平上海再保险运营中心顺利获得国家金融监督管理总局批复，我们成为首批入驻临港新片区再保险国际交易中心的先锋险企。未来，安盛天平将以上海再保险运营中心为平台，充分发挥资源集中化的优势，提升运营效能，优化作业模式，为促进中国保险及再保险行业的风险管理、承保能力和服务水平等方面的高质量发展，以及社会的繁荣稳定做出贡献。

暑去秋来，盛收可期。期待大家乘势而上，奋发作为，凝心聚力为公司高质量发展和经营目标的达成继续拼搏，再创佳绩。

Dear AXA Tianping colleagues:

On August 11-12, our 2023 Mid-year Work Conference was held in Zhuhai. Management, department heads, and executives jointly reviewed the company’s performance in the first half of the year, and discussed and agreed on plans for the second half of the year.

In the first half of the year, the company carried out several drastic reforms. Despite a challenging environment and limited resources, with the concerted efforts of all colleagues, the company successfully achieved all indicators for the first half of the year – premium income increased 14% year-on-year, not only the highest growth rate in the past three years, but also the first time in many years that it has exceeded the industry growth rate. Comprehensive IP+OP products continue to lead the mid-end medical insurance market, Huiminbao, travel insurance business, and local commercial insurance business have also achieved rapid growth. The new energy auto insurance business has achieved rapid development, accounting for about 10% of overall auto insurance premiums, almost that of the annual target.

The company expects to achieve the overall premium target for the whole year, which is similar to the industry growth rate. However, in terms of the macroeconomic environment, slowing growth and structural optimization have become the norm. Therefore, we still face huge challenges in terms of operating profit in the second half of the year, and the development concept of “cost reduction, efficiency increase, and profit priority” will not change. In order to achieve high-quality growth, while strictly adhering to compliance measures and consumer protection, the company will continue to promote operational efficiency, optimize profits, strengthen data management, and pursue accurate accounting.

During the meeting, the 2022 Elite Club Annual Summit was held. 31 sales elites and 10 outstanding organizations were recognized and commended as upstanding role models.

On August 14, AXA Tianping Shanghai Reinsurance Center successfully obtained approval from the State Administration of Financial Supervision and Administration, and became the first batch of pioneer insurance companies to enter the Lin Gang New Area Reinsurance International Trading Center. In the future, AXA Tianping will use the Shanghai Reinsurance Center as a platform to give full play to the advantages of centralized resources, improve operational efficiency, optimize operating models, and promote the high level of risk management, underwriting capabilities, and service levels in China’s insurance and reinsurance industries. AXA will continue to carry out quality development, and contribute to the prosperity and stability of society.

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安盛天平首席执行官 左伟豪

CEO of AXA Tianping Kevin Chor

亲爱的安盛天平同事：

8月11-12日，2023年机构年中工作会议在珠海召开，管理层与各部门主要负责人、机构一把手等共同回顾了公司上半年的经营成绩，并对下半年的计划进行了商讨和审视。

上半年，公司进行了几项大刀阔斧的改革，在充满挑战的环境下，在资源有限的情况下，在全体同仁的齐心协力下，公司较为圆满地达成了上半年的各项指标——保费收入同比增长14%，是近三年来最高增速，也是多年来首次超行业增速。“卓越馨选”产品继续引领中端医疗险市场，惠民保业务、旅行险业务，以及商业险本地业务也都实现了高速增长。新能源车险业务实现了高速发展，约占整体车险保费10%，接近全年目标。

公司预计全年可以达成整体保费目标，基本接近行业增速。但在宏观经济方面，增速放缓、结构优化、动力转换已成为常态，因此我们下半年在经营利润方面仍面临巨大挑战，“降本增效、利润优先”的发展理念也不会改变。为实现高品质增长，公司在严守合规底线，夯实消保建设的基础上，将持续推进：机构分类管理，推动经营增效；全面成本管控，总分责任共担；考核引导降本，坚持利润文化；强化数据管理，精准算账经营。

会议期间还举办了2022年度菁才俱乐部的表彰活动，31位销售菁英和10家表现优异的机构得到了认可与褒奖，收获荣耀的同时，他们也承载着责任与使命，更是值得学习的榜样。

8月14日，安盛天平上海再保险运营中心顺利获得国家金融监督管理总局批复，我们成为首批入驻临港新片区再保险国际交易中心的先锋险企。未来，安盛天平将以上海再保险运营中心为平台，充分发挥资源集中化的优势，提升运营效能，优化作业模式，为促进中国保险及再保险行业的风险管理、承保能力和服务水平等方面的高质量发展，以及社会的繁荣稳定做出贡献。

暑去秋来，盛收可期。期待大家乘势而上，奋发作为，凝心聚力为公司高质量发展和经营目标的达成继续拼搏，再创佳绩。

Dear AXA Tianping colleagues:

On August 11-12, our 2023 Mid-year Work Conference was held in Zhuhai. Management, department heads, and executives jointly reviewed the company’s performance in the first half of the year, and discussed and agreed on plans for the second half of the year.

In the first half of the year, the company carried out several drastic reforms. Despite a challenging environment and limited resources, with the concerted efforts of all colleagues, the company successfully achieved all indicators for the first half of the year – premium income increased 14% year-on-year, not only the highest growth rate in the past three years, but also the first time in many years that it has exceeded the industry growth rate. Comprehensive IP+OP products continue to lead the mid-end medical insurance market, Huiminbao, travel insurance business, and local commercial insurance business have also achieved rapid growth. The new energy auto insurance business has achieved rapid development, accounting for about 10% of overall auto insurance premiums, almost that of the annual target.

The company expects to achieve the overall premium target for the whole year, which is similar to the industry growth rate. However, in terms of the macroeconomic environment, slowing growth and structural optimization have become the norm. Therefore, we still face huge challenges in terms of operating profit in the second half of the year, and the development concept of “cost reduction, efficiency increase, and profit priority” will not change. In order to achieve high-quality growth, while strictly adhering to compliance measures and consumer protection, the company will continue to promote operational efficiency, optimize profits, strengthen data management, and pursue accurate accounting.

During the meeting, the 2022 Elite Club Annual Summit was held. 31 sales elites and 10 outstanding organizations were recognized and commended as upstanding role models.

On August 14, AXA Tianping Shanghai Reinsurance Center successfully obtained approval from the State Administration of Financial Supervision and Administration, and became the first batch of pioneer insurance companies to enter the Lin Gang New Area Reinsurance International Trading Center. In the future, AXA Tianping will use the Shanghai Reinsurance Center as a platform to give full play to the advantages of centralized resources, improve operational efficiency, optimize operating models, and promote the high level of risk management, underwriting capabilities, and service levels in China’s insurance and reinsurance industries. AXA will continue to carry out quality development, and contribute to the prosperity and stability of society.

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安盛天平首席执行官 左伟豪

CEO of AXA Tianping Kevin Chor

首席执行官左伟豪拜访人保总裁于泽

AXA Tianping CEO Kevin CHOR visits PICC President Yu ZE

8月17日下午，安盛天平首席执行官左伟豪先生协同首席商业险业务官曾翔、总精算师兼首席定价官殷兆男、安盛全球健康险中国区董事总经理丁侃拜访了人保财险总裁于泽及相关部门负责人，双方重点围绕推进业务合作、加强产品创新服务支持等话题进行了深入交流。

首先，左总介绍了安盛集团以及安盛天平财险公司当前业务主要发展情况。作为全球500强，安盛（AXA）品牌价值居全球第43位，规模仅次于美国州立（State Farm）农业保险公司，财务实力雄厚，分支机构遍布全球。除传统保险外，旗下产业还覆盖了艺术品保险、酒庄及足球俱乐部的投资合作等。2014年，安盛与天平汽车保险有限公司合并，2019年安盛天平成为国内唯一外资全资财险公司，目前主营业务包括车险、健康险、商业企业险、旅行意外险等，其中与人保主要合作集中在能源险、意健险、车险GAP、农险天气指数等领域。左总表达了巩固友好合作的意愿，并提出愿意分享全球化的网络布局资源与技术服务，希望双方加强在车险、中高端医疗健康险、国际旅行意外险、农业巨灾保险以及中资海外利益业务的出单平台合作。

接下来人保财险总裁于泽介绍了人保财险机构改革以来总分公司以客户为中心的组织架构调整情况，以及2023年上半年公司业务发展经营情况，突出了事业部改革后人保财险在商业非车险领域各项风控举措，包括通过核保端核保人的垂直集中管理实现了管理费用的有效控制，通过理赔垂直管控实现了赔付成本的有效改善，通过强制风险查勘实现了业务承保质量的有效提升。在总体合作理念上，于泽总裁提出，人保财险始终致力于互利、互信、双赢的合作关系，在传统业务承保能力投放与创新业务分保合作支持上，合理有效平衡，实现双方优势互补。

 通过此次会晤，双方加深了了解，内容详实、意义重大，为今后的进一步合作奠定了坚实的基础。

On the afternoon of August 17, Kevin CHOR, CEO of AXA Tianping, CEO of AXA Tianping, together with Zeng XIANG, Chief Commercial Insurance Officer, Zhaonan YIN, Chief Actuary and Chief Pricing Officer, and Kan DING, Managing Director of AXA Global Healthcare China visited Ze YU, President of PICC Property & Casualty and the heads of the relevant departments, and both parties had in-depth exchanges focusing on the topics of promoting business cooperation and strengthening the support of product innovation and services.

First of all, Mr. Chor introduced AXA Group and AXA Tianping P&C’s current business development. As one of the top 500 companies in the world, AXA ranks 43rd in terms of brand value, second only to US State Farm Insurance in terms of scale, with strong financial strength and branches all over the world. In addition to traditional insurance services, it also covers art insurance, wineries and soccer clubs investment cooperation. In 2014, AXA merged with Tianping Automobile Insurance Company Limited, and in 2019, AXA Tianping became the only wholly foreign-owned property insurance company in China, and its main business now includes auto insurance, health insurance, commercial enterprise insurance, travel accident insurance, of which the main cooperation with PICC is focused on energy insurance, Personal Accident & Health insurance, auto insurance GAP, agricultural weather index insurance and other fields. Mr. Chor expressed his willingness to further cooperate and offered to share the global network layout resources and technical services, hoping that both sides would strengthen the cooperation in the issuance platforms of auto insurance, medium and high-end medical and health insurance, international travel insurance, agricultural insurance, and the business of Chinese overseas interests.

Next, Mr. Ze YU, President of PICC P&C Insurance, introduced the customer-centric organizational restructuring of PICC P&C Insurance’s head office and branch, as well as the company’s business development and operation situation in the first half of 2023, highlighting PICC P&C Insurance’s various risk management initiatives in the field of commercial non-automobile insurance after the reform of the business division. Through vertical claims management, effective improvement in claims costs has been achieved, and through mandatory risk surveys, the underwriting quality of the business has been effectively enhanced. In terms of overall cooperation philosophy, President Ze YU proposed that PICC P&C is always committed to a cooperative relationship based on mutual benefit, mutual trust, and win-win outcomes. In terms of traditional underwriting capacity deployment and innovative business reinsurance cooperation support, a reasonable and effective balance is sought to achieve complementary advantages between the two parties. Through this meeting, both parties deepened their understanding, which was detailed and significant, laying a solid foundation for further cooperation in the future.

安盛之星之故事：肖舒婷、余红燕

AXA Stars: Shuting Xiao & Hongyan Yu

在安盛之星评选中，共有22位总部和机构同事摘取2022年度安盛之星，并分别获团结之星、勇敢之星、正直之星和转型之星。月刊将为这些同事专门开设”安盛之星的故事”专栏，帮助大家进一步了解安盛人践行安盛价值观的故事。

本月我们将为大家讲述转型之星-渠道和意健险中心健康险事业部产品经理肖舒婷，勇敢之星-电服中心一区三组的团队长余红燕。

In the AXA Star contest , altogether 22 AXA colleagues from headquarters and branches are entitled to awards of AXA Stars in Transformation , Customer First , Integrity , Courage , and One AXA . This special column was set up for them so we can all know their stories in living the AXA values and making their contribution to the company’s growth.

This month we will introduce stories of our Transformation Star – Shuting Xiao, Product Manager in Channel and Health Insurance Center; and Courage Star Hongyan Yu, Electric Service Center Team Leader.

转型之星肖舒婷的故事：

肖舒婷于2017年8月加入安盛天平，目前担任渠道和意健险中心健康险事业部产品经理。在健康险多元化发展的2022年，她牵头梳理了员工福利（EB）团险业务工作流，分析市场情况，拟定相关战略；通过建立双周会等内部沟通模式和与安盛香港的紧密合作，高效高质完成了EB上线的准备工作，助力安盛天平健康险业务从个险到团险的拓展，并制定了5年可持续发展规划，进一步支持机构的转型。

Q:获得安盛之星是什么样的感受？

获得转型之星我感到非常自豪，由衷地感谢团队领导在我日常工作中树立的榜样、给予的大力支持，以及给我投票的各位领导同事！这份奖项对我来说意义重大，是对我从中后台转到前线以来工作的肯定，也激励我在今后的工作中继续保持热情与投入。这份荣誉也离不开团队的支持，希望安盛之星的火炬能够继续传递给在日常工作中闪闪发光的人。

Q:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？

平常我喜欢去公园散步或者户外爬山，呼吸新鲜空气，在微风习习、绿荫溪水间感受与大自然链接的力量，使自己心情更加平静而愉悦。

Q:可以分享最近在看的一本书、一部电影或一部剧吗？

最近在看兰小欢教授的《置身事内》。这本书用通俗的语言讲述了我国的政治经济体制，例如地方政府如何决策，例如土地融资和投资，以及导致的后果。这些决策与生活在这片土地上的我们息息相关，读这本书让我们“置身事内”，帮助我们理解生活的世界。

Transformation Star – Shuting Xiao’s story:

Xiao Shuting joined AXA Tianping in August 2017 and currently serves as the Product Manager for the Health Insurance Business Division in the Distribution, Personal Accident & Health Insurance Center. In 2022, a year where the diversified development of health insurance was at its peak, she streamlined workflow for the Employee Benefits (EB) Group Insurance business. She analyzed the market situation and formulated relevant strategies. Through the establishment of internal communication methods such as bi-weekly meetings and close cooperation with AXA Hong Kong, she efficiently prepared for the launch of EB, facilitating the expansion of AXA Tianping’s health insurance business from individual insurance to group insurance. Additionally, she formulated a 5-year sustainable development plan to further support the organization’s transformation.

Q: How do you feel about receiving the AXA Star award?

I was very proud to win the AXA Star reward, and am truly grateful for my team leader in being my role model and supporting me always. Of course, kudos to my colleagues who voted for me as well. This award meant a lot to me, as it is a sign of recognition since I transferred from the back office to the front, and it motivates me to maintain my passion in the days ahead. This honour is not mine alone, but rather, a product of the team’s overall support and efforts. I hope the torch of the AXA Star Award could be passed on to other who excelled as well.

Q: What helps you stay confident, healthy, and happy?

I enjoy going for a walk of hike, and the fresh air, greenery and water from mother nature calms me down.

Q: Any books or TV series you would like to share?

Recently, I’ve been reading Professor Lan Xiaohuan’s “Immersed in the Affairs” (《置身事内》). This book uses accessible language to explain China’s political and economic system. It delves into topics such as how local governments make decisions, including land financing and investments, and the resulting consequences. These decisions have a direct impact on our lives. Reading this book allows us to “immerse ourselves in the affairs” and helps us understand the world we live in better.

勇敢之星余红燕的故事：

余红燕于2011年3月加入安盛天平，目前担任电服中心一区三组的团队长。她热爱工作，勇于担当，在2022年的特殊时期，毅然选择值守公司，克服了网络系统不稳定、自然灾害天气频发等重重困难，带领同事有序开展线上指标监控、班次协调、紧急咨询处理等多项工作；在泸定发生6.8级地震后，第一时间检查职场受损情况，确保同事们的安全；还肩负起职场的后勤保障工作，为大家准备伙食，组织开展文体活动，打扫职场卫生等。她的勇敢和付出，为中心在特殊时期的正常运营和之后的有序复工打下了坚实的基础，也给一同奋斗的同事带来了家的温暖。

Q:获得安盛之星是什么样的感受？

既惊喜又感恩：能代表勇敢的安盛人获此殊荣，很惊喜;能在安盛天平获得归属感、践行公司的价值观并成为勇敢的代言人，很感恩。

Q:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？

工作之余，我喜欢看书、养花和运动，让自己始终保持对生活的热爱。

Q:可以分享最近在看的一本书、一部电影或一部剧吗？

最近在看余华先生的《活着》。书中说：“世界上没有比活着更美好的事情，也没有比活着更艰难的事情”。每次重温这本书，都能感受到生命赋予主人公福贵活着的意义，虽然苦楚，但也不缺温暖。这本书带给了我深沉的思考和对生命的重要认知，激励我在面对生活的困难和逆境时，能感受到生命赋予我的责任，忍耐现实给予我的幸福和苦涩、无聊和平庸， 在任何时候都能勇敢坦然地面对生命赋予我的一切。永远相信：“生活是属于每个人自己的感受，不属于任何人的看法”。认真做自己，做一个勇敢无畏、心中有光、认真生活的人。

Courage Star – Hongyan Yu’s story

Yan Hongyan joined AXA Tianping in March 2011 and currently serves as the Team Leader of Zone 1, Group 3 in the Customer Service Center. She has a passion for her work and is willing to take on responsibilities. During the special circumstances of 2022, she made the resolute decision to stay on duty at the company. Despite facing challenges such as unstable network systems and frequent severe weather conditions, she led her colleagues in carrying out various tasks, including online performance monitoring, shift coordination, and handling emergency inquiries in an organized manner.

After the 6.8-magnitude earthquake in Luding, she promptly inspected the workplace for damage and ensured the safety of her colleagues. She also took on the responsibility of providing logistical support in the workplace, preparing meals for everyone, organizing recreational activities, and maintaining workplace hygiene. Her bravery and dedication laid a solid foundation for the smooth operation of the center and the subsequent orderly resumption of work. She brought a sense of warmth and home to her colleagues who worked together with her.

Q: How do you feel about receiving the AXA Star award?

Both surprised and grateful. It is a pleasant surprise to be a representative of our fellow brave AXA colleagues, and I feel grateful for having a sense of belonging and the opportunity to embody AXA’s values.

Q: What helps you stay confident, healthy, and happy?

Aside from work, I enjoy reading, gardening and exercising, activities which maintains my love for life.

Q: Any books or TV series you would like to share?

I have been reading Mr. Yu Hua’s “To Live” recently. A quote from the book says “There is nothing better than being alive, yet there is nothing more difficult than being alive.” Each time I revisit this book, I can feel the significance of life from the protagonist, Fugui’s perspective. When things look black, there is always a silver lining. This book has given me a deep reflection and an important understanding of life. It inspires me to recognize the responsibility that life has bestowed upon me when facing challenges and adversity. It teaches me to endure the happiness and bitterness, the monotony and mediocrity that reality offers, and to bravely and calmly face everything that life has given me.

I will always believe that “life belongs to the individual’s own perception, not to anyone else’s judgment.” I will earnestly be myself, a person who is fearless, has a bright heart, and lives with dedication.

安盛天平八月荣获三项奖项，见证安盛数字化和信息化高质量发展 

AXA Tianping awarded three prizes in August, demonstrating high quality development in digitalization and informatization

安盛天平八月荣获三项奖项，见证安盛数字化和信息化高质量发展。

2023年7月27日，第七届中国金融CIO峰会在深圳开幕，安盛天平凭借安盛安美一站式数字化平台等数字创新与转型实践，斩获“金麒杯”最佳数字营销服务商、中国金融行业优秀信息化团队等大奖。峰会现场，公司首席运营官余健光发表了题为《数字化助力客户体验与运营效率提升》的主题演讲，与业界同仁分享了安盛天平在科技创新与数字能力建设等方面的思考与举措，其中的数字转型框架、运营管理数字化等方面的真知灼见获得了与会嘉宾的一致好评。

首席运营官、首席数据官余健光先生发表演讲

本次峰会以“洞见•智慧金融”为主题，共有超过350位来自保险、银行、证券、基金和资管等金融机构的信息技术、信息安全和风险管理领域的管理者参会，围绕金融科技创新、智慧金融服务生态、AI+智慧金融、数字供应链金融服务等话题展开了深入讨论，在真实呈现和深度解析各家机构信息化建设发展现状的同时，通过多维度探索行业场景改造与变革，激发金融行业的数字创新活力，助推金融行业实现高质量发展。

第二，8月17日，2023FDS数创时代金融领袖峰会在上海举办，安盛天平荣获“金融数字化创新领袖奖”。本次峰会来自金融科技先行者和行业专家在如何吸引客户、开放生态系统和提高运营效率方面展开对话。 圆桌讨论环节，公司大数据应用部姚锦玲女士参与讨论分享了新一波人工智能大潮对保险业未来的影响，从对客户的外部视角和内部业财的视角进行了深入讨论。

安盛天平荣获金融数字化创新领袖奖

大数据应用部姚锦玲女士发表演讲

第三，8月24日，2023第四届金融服务创新与客户体验峰会在上海举办，安盛天平荣获金鼎奖—“安盛安美最佳服务数字平台创新奖”。本次峰会由上海浦东国际金融学会、上海大数据联盟等行业支持，来自金融与保险行业领导围绕“数智洞察体验，科技赋能增长”展开交流。公司首席运营官、首席数据官余健光先生发表了演讲，分享了公司数字转型基本框架，业务经营管理数字化，科技与数字能力建设等内容，获得在场嘉宾肯定。

安盛天平荣获安盛安美最佳服务数字平台创新奖

首席运营官、首席数据官余健光先生发表演讲

AXA Tianping was awarded three prizes in August, demonstrating high quality development in digitalization and informatization.

On July 27, 2023, the 7th China Financial CIO Summit took place in Shenzhen. AXA Tianping won the “Jinqi Cup” award for Best Digital Marketing Service Provider and Outstanding Information Technology Team for its digital innovation and transformation practices, such as the one-stop digital platform of Emma by AXA. At the summit, Mr. Philip YU, Chief Operating Officer of AXA Tianping, delivered a keynote speech titled “Digitalization and Improving Customer Experience and Operation Efficiency”, in which he shared with industry colleagues AXA Tianping’s initiatives on scientific and technological innovations and digital capacity building, gaining widespread praise from the guests for his insights on digital transformation frameworks and digitalization of operation management.

The theme of the summit was “Insights • Intelligent Finance”. Over 350 executives in information technology, information security and risk management from financial institutions such as insurance, banks, securities, funds and asset management joined the event. They held in-depth discussions on topics such as financial technology innovation, intelligent financial service ecosystem, AI + Intelligent Finance and digital supply chain financial services, etc. In presenting and analyzing information technology infrastructure in various institutions, multi-dimensional reform and transformation of the industry, the summit stimulated the vitality of the financial industry’s digital innovation and pushed the financial industry to realize high-quality development.

Secondly, on August 17, 2023FDS Digital Innovation Financial Leadership Summit took place in Shanghai. AXA Tianping was awarded the “Financial Digital Innovation Leadership Award”. The summit featured conversations between fintech pioneers and industry experts on how to attract customers, open up the ecosystem and improve operational efficiency. During the roundtable discussion, Ms. Jinling YAO from the Big Data Application Department shared ideas about the impact of the new wave of artificial intelligence on the future of the insurance industry, from the external perspective of customers and the internal perspective of the industry.

Thirdly, on August 24, 2023, the 4th Financial Services Innovation and Customer Experience Summit took place in Shanghai. AXA Tianping was awarded the Golden Tripod Award – “Emma by AXA Best Service Digital Platform Innovation Award”. The summit was supported by industry entities like Shanghai Pudong International Finance Institute and Shanghai Big Data Alliance. Leaders from the financial and insurance industries exchanged views on “Digital Intelligence Insight Experience, Technology-Enabled Growth”. Mr. Philip YU, Chief Operating Officer of AXA Tianping, delivered a speech, sharing the basic framework of the Company’s digital transformation, digitization of business operation and management, and the construction of technology and digital capacity, which was applauded by the guests at the event.

安盛天平再保险运营中心落户临港

AXA Tianping Reinsurance Established Successfully in Lin Gang

8月20日，安盛天平财产保险有限公司上海再保险运营中心在国家金融监督管理总局上海监管局和上海保险交易所的支持下挂牌开业。此前，安盛天平以顺利获得国家金融监督管理总局批复，成为首批入驻临港新片区再保险国际交易中心的先锋险企。

此举响应了《关于推进上海国际再保险中心建设的指导意见》号召，投身上海临港新片区建设“再保险国际板”的重要举措。临港再保险运营中心是集团在上海和中国业务发展的重要一步，促进上海成为对接全球，风险分散，透明度高，创新多样的国家化市场。

安盛天平首席执行官左伟豪先生表示：“非常荣幸安盛天平首批入驻代表国家最高开放水平的临港新片区，参与到上海国际再保险中心的建设进程之中。通过集中多家保险公司再保运营实体与再保专业人才，上海国际再保险中心有望引导全国再保险资源聚集，完善再保险市场基础设施和机构体系的建设，不仅可以有效承接国际再保险分入业务，为全球风险分散提供另一个选择，增强保险行业以及宏观经济的抗风险韧性；同时也通过在资源丰富性、承保能力综合性等方面的优势溢出，使包括安盛在内的保险机构从中受益。”

安盛天平再保险运营中心位于临港上海国际再保险交易中心二楼，从办公室的窗户望出去，可以看到临港新片区欣欣向荣的蓬勃生机。办公室的设计风格简约明快，办公所用的软硬件设备一应俱全，完全可以满足日常工作及跨区域远程沟通的需求。室内悬挂的海报记录了安盛始于1816年法国罗恩市的“互助火灾保险公司”，法王路易十八签署的第一张营业执照，再到1827年的一张兵役赔偿保单，向每一位来访者讲述着安盛跨越两百多年的历史。

未来，安盛天平将以上海再保险运营中心为平台，对总公司再保部职能进行平移，并与其他再保业务相关的各个条线，如财务部和业务部门的再保资源与功能进行统筹整合，发挥资源集中化的优势，提升运营效能，优化作业模式，以此促进中国保险及再保险行业的风险管理、承保能力和服务水平等方面的发展，为社会的繁荣稳定做出贡献。

On August 20,  the Shanghai Reinsurance Center of AXA Tianping Property & Casualty Insurance Co., Ltd.  opened under the support of the Shanghai Office of China Banking and Insurance Regulatory Commission (CBIRC) and the Shanghai Insurance Exchange (SIX). Previously, AXA Tianping was successfully approved by the CBIRC to become one of the first insurers to move into the Shanghai Reinsurance International Trading Center in Lin Gang Special Area.

This move resonates with the government’s “Implementation Rules on Accelerating the Construction of Shanghai International Reinsurance Center” and is an important initiative to participate in the construction of the “Reinsurance International Board” in the Lin Gang Special Area in Shanghai. The Lin Gang Reinsurance Operation Center is a critical step in the development of the Group’s business in Shanghai and China, promoting Shanghai as an international market with risk diversification, high transparency and diverse innovations.

Kevin CHOR, CEO of AXA Tianping, said: “It is a great honor for AXA Tianping to be one of the first companies in Lin Gang Special Area, which represents the highest level of openness of the country, and to participate in the process of the construction of the Shanghai International Reinsurance Center. By uniting the reinsurance companies and reinsurance professionals, the Shanghai International Reinsurance Center is expected to guide the gathering of national reinsurance resources and improve the infrastructure and institutional system of the reinsurance market. This will not only effectively undertake international reinsurance ceded business, provide an alternative for global risk diversification and enhance the anti-risk resilience of the insurance industry as well as the macro-economy, but will also strengthen the risk resilience of the insurance industry and the macroeconomy. Insurance organizations like AXA will benefit from the comprehensive resources and underwriting capacity.”

AXA Tianping Reinsurance Center is located on the second floor of Lingang Shanghai International Reinsurance Trading Center. Looking out from the office window, one can see the flourishing vitality of Lingang New Area. The office has a minimalist design, complete with the necessary software and hardware to satisfy daily work needs and regional telecommunications. Inside hangs a poster commemorating AXA’s origins as a “Mutual Fire Insurance Company in the French city of Rowan, our first business license granted by King Louis XVIII of France, and a military service compensation policy in 1827, showing visitors AXA’s rich history spanning more than two hundred years.

AXA will use the Shanghai Reinsurance Center as a platform to integrate the functions of the Reinsurance Department with other reinsurance-related lines, including the Finance Department and Business Department. By leveraging centralized resources, AXA aims to enhance operational efficiency, optimize the operation mode, and promote the risk management, underwriting capacity, and service of China’s insurance and reinsurance industry, which will contribute to the prosperity and stability of the general society.

安盛天平2022年度菁才俱乐部高峰会颁奖典礼暨荣誉晚宴隆重召开  

AXA Tianping 2022 Annual Elite Club Summit Awards Ceremony and Honorary Dinner

2023年8月12日， “安盛天平2022年度菁才俱乐部高峰会颁奖典礼暨荣誉晚宴”在珠海隆重召开。

安盛天平首席执行官左伟豪携总部管理层、各职能部门领导、全国各地二级机构及直销在线中心总经理室的领导们莅临现场。在开幕致辞中，左总充分肯定了获得“2022年菁才俱乐部年度奖项”的31位销售菁英的卓越贡献和崇高精神，并表彰了在“2022年二级机构分类管理”中表现优异的10家机构。百尺竿头更进一步，左总期待大家乘势而上，奋发作为，凝心聚力为公司高质量发展和销售目标的达成继续拼搏，再创佳绩。

左总致辞

随后，左总携总部管理层：安盛天平执行副总裁兼首席渠道管理和销售官周连成、安盛天平首席商业险业务官曾翔、安盛香港和澳门首席经销业务总监及副首席分销业务总监李俊豪、安盛天平总精算师兼首席定价官殷兆男和三位区域总经理：安盛天平A区区域总经理王辉、安盛天平B区区域总经理张晓宇、安盛天平C区区域总经理毕玉泉，共同为菁才俱乐部高峰会获奖成员及获奖机构颁奖！ 

在颁奖过程中，菁才俱乐部高峰会成员代表们也逐一发表了获奖感言。这些销售菁英们，不仅是公司业务发展的先遣队与排头兵，更是捍卫者与保护神，也期待在接下来的时间里，持续突破，铸就更多的菁才！ 

“百舸争流，奋楫者先；千帆竞发，勇进者胜”，山东分公司作为安盛天平最优秀的机构，持续卓越，荣获2022年度“安盛先锋”机构奖！随后，分公司总经理毕玉泉分享道：“回首过去，我们积累了轻舟已过万重山的经验，立足当下，我们也明确了未来发展的道路，希望大家不负所望，共同努力！” 

随后的荣誉晚宴精彩纷呈，除了舞狮表演，还有菁才俱乐部高峰会的伙伴们带来的令人赏心悦目的节目表演和抽奖环节！曾翔为本次晚宴特别集赞活动“人气之星”获奖者颁奖。左总、周连成、殷兆男分别抽取了一二三等奖，并为幸运伙伴颁奖。

晚宴尾声，左总携总部管理层及所有机构一把手登台，以一曲《明天会更好》为大家送上浓浓祝福和殷殷期望。随后，左总与李俊豪总联袂演绎经典粤语歌曲《光辉岁月》，将晚宴气氛推至高潮！ 

安盛天平2022年度菁才俱乐部高峰会颁奖典礼暨荣誉晚宴在歌声、笑声和祝福声中顺利落幕。成绩代表昨天，辉煌属于过去；将表彰化为力量、将荣誉作为鞭策，在未来的日子里，我们将再接再厉，踔厉奋发再创佳绩！

On August 12, 2023, the “AXA Tianping 2022 Annual Elite Club Summit Awards Ceremony and Honorary Dinner” was held in Zhuhai.

Kevin CHOR, CEO of AXA Tianping, along with executives from the headquarters, regional offices, and secondary institutions, attended the ceremony. In his opening remarks, Mr. Chor praised the achievements of the 31 sales elites who received the “2022 Elite Club Annual Awards” and commended the 10 institutions that demonstrated exceptional performance in the “2022 Secondary Institution Classification Management.” With the goal of achieving greater success, Mr. Chor encouraged the team to persevere, seize opportunities, and continue striving for the company’s high-quality development and business improvement.

Following Mr. Chor’s remarks, he presented the awards to the honored sales members and the institutions with the headquarters executives, including Liancheng ZHOU, Executive Vice President and Chief Channel Management and Sales Officer, Xiang ZENG, Chief Commercial P&C Business Officer, Junhao LI, Chief Distribution Business Director of AXA Hong Kong and Macau, Zhaonan YIN, Chief Actuary and Chief Pricing Officer, and three regional managers, Hui WANG, Xiaoyu ZHANG, and Yuquan BI.

Representatives of the Elite Club Summit members delivered their acceptance speeches during the award ceremony. As the frontline of the company’s business development, the sales elites not only contribute to the growth of AXA Tianping but also help defend company values, continuously breaking through and sharing their knowledge with new talents.

AXA Tianping’s Shandong branch was recognized for its remarkable performance in 2022 with the “AXA Vanguard” institutional award. Yuquan BI, General Manager of the branch, shared optimism about the positive outlook of the branch, saying that “we hope everyone will live up the expectations and keep up the good work.”

In the following honorary dinner, besides a spectacular lion dance performance, there was also a talent show by the members of the Elite Club Summit and a prize draw segment. Xiang ZENG presented awards to the winners of the “Popularity Stars.” Kevin CHOR, Liancheng ZHOU, and Zhaonan YIN drew the first, second, and third prizes respectively, and presented them to the lucky participants.

At the end of the honorary dinner, Mr. Chor sang alongside with senior executives “A Better Tomorrow” as a tribute to their sincere blessings. He and Junhao LI also performed a classic Cantonese song, “Glorious Days,” making the night even more memorable.

The AXA Tianping 2022 Elite Club Summit Awards Ceremony and Honor Dinner came to a successful conclusion amidst the melodies, laughter, and well-wishes. Yesterday’s achievements are in the past, and we will continue to strive for excellence in the future with fresh determination.

安盛天平2023年机构年中工作会议圆满召开

AXA Tianping Mid-Year Work Conference

8月11-12日，渠道和意健险业务中心在“南海之滨”珠海组织召开安盛天平2023年机构年中工作会议。此次会议我与现场参会的安盛天平管理团队向总公司各部门，以及各区域总以及总部各部门主要负责人回顾了公司上半年所取得成绩和接下来的发展计划。

首先2023上半年取得的成绩已圆满地达成了上半年各项指标。虽然面临疫情后综改压力及市场恶化等诸多因素的影响，但安盛天平仍保持高品质增长。同时，公司面临的成本压力没有减弱，而降本增效、利润优先的发展理念不会改变，需要总分上下都为此努力，以达成全年经营目标。

左总发表演讲

通过机构和渠道端系统分析，我们不但了解到上半年业绩指标达成情况，同时对下半年业绩发展、成本优化给出明确目标要求，并对多个关键领域的工作开展做出具体要求，为机构稳健运营、良性发展明确了目标与方向。财务方面，正如首席财务官Pierre LAUR提到，目前成本优化、提质增效工作为事关重要，之所以产品部门和中后台职能部门下半年需进行成本优化的举措。

周总发表演讲

“降本增效、利润优先”是贯穿本次会议的核心精神，为了与各机构一起剖析现状、寻找改善方向，会议下半部分以NC（非手续费）费用管控为主要议题，依次由战略发展与业绩管理部、人力资源部、理赔客服部、销售管理部对当前各项成本情况进行拆解分析，提出各个板块降本增效的具体工作要求和思路。

最后，3个区域及26家机构经营情况予以点评通过“看现状-点问题-指方向-给办法”的模式，我们为3个区域及26家机构经营情况予以点评，逐一进行指导，并希望各区域、各机构不负期望、不负所托，用行动回馈使命，用成果体现价值。

通过本次半年度工作会议，既统一了思想，进一步明确以利润为导向的业务发展模式，又增强了信心。相信在本次会议精神的指导下，在总分协同、上下一心的共同努力下，安盛天平一定可以实现成本优先、转型求盛、合规有序的可持续经营。2023下半年，让我们继续齐力同心，万众一心，使命必达！

On August 11-12, AXA Tianping’s 2023 Mid-Year Work Conference, organized by the Business Centre of Personal Accident & Health Insurance, was held in Zhuhai. Together with the management team, regional general managers and the headquarters’ key department leaders, we looked back on what we’ve achieved in the first half of the year and our plan for the rest of the year.

Firstly, we have successfully accomplished the targets for the first half of the year. Despite facing pressure of comprehensive reforms after the pandemic and the market deterioration as well as other factors, AXA Tianping still maintained high-quality growth. At the same time, financial pressure from operating costs remains, and we will continue to prioritize profit, reducing costs and increasing efficiency. Both the headquarters and other branches will have to work towards this goal so as to reach our year-long targets.

Through a systematic review of our performance indicators for the first half of the year from the institutional and distribution ends, we got a clear understanding of the target requirements for the remainder of the year in terms of performance development and cost optimization, as well as specific requirements for the development of work in a number of key areas, which clarified the objectives and direction for the sound operation and benign development of the institution.

Just as our CFO Pierre said, cost optimization, quality and efficiency enhancement are more necessary than ever. This is why each product department, middle and back-office functions have put forward cost optimization initiatives.

“Cutting costs and enhancing efficiency, and focusing on profits” is the core idea of this meeting. In order to analyze the current situation and determine the direction of improvement, the second half of the meeting had NC (Non-Charge) expenses as the main topic, and the current cost situation was dissected and analyzed by the Strategic Performance Management Department, Human Resources Department, Claims and Customer Service Department, and Sales and Management Department. Specific requirements and ideas for cost reduction and efficiency improvement were put forward for each segment.

Lastly, through the mode of “looking at the status quo – pointing out the problems – pointing out the direction – giving the solutions”, we provided guidance to 3 regions and 26 organizations. It is hoped that all regions and organizations would live up to their expectations and fulfil their obligations with action while demonstrating their value with results.

Through this semi-annual work conference, the operating rationale was assured while further clarifying the profit-oriented business development model and enhancing overall confidence. It is believed that under the guidance of the spirit of this meeting, and with the synergy between the headquarters and branches, AXA Tianping will surely be able to realize sustainable operations with cost prioritization , continuous innovation and compliance. For the second half of 2023, let us keep working together, unite as one, and achieve our mission!