Congratulations to the Information Technology team winning the Insurance Digital Ecosystem Innovation Pioneer at the 3rd Insurance Innovation Summit. It recognizes the progress we have made in the digital transformation journey to bring the most convenient solutions to our customers.
Our Chief Operation Officer Philip Yu also spoke at the summit, sharing AXA Tianping’s best practice in digitalization and big data towards the Payer to Partner transition.
（供中国大陆区以外同事观看,For AXA colleagues outside mainland China)
From October 11th to 15th, the week-long “Data Open Day” has been successfully held. I am very thankful for Data application department’s hard work, together with the Marketing & Communications, Actuarial and pricing center, Customer service operation center, and Digital operation department, for giving us a series of online and offline educational activities for staff from HQ to branches.
During this week, the management team and I have also visited Zhong An insurance company, and have shared our insights on digitalization with industry experts, who have witnessed the launch of AXA Tianping Data Governance White Paper opening a new chapter of the company’s data governance.
With digital transformation becoming the consensus of the industry, the whole industry is showing a tendency of development and innovation. “Insight into data empowers business” is by no means empty words. Based on the OneData big data system, our digital ecosystem solutions and unified data service platform are under construction. I believe that in the near future, we will be able to empower business development through insights and data, share our value and contribute our strength to the digital transformation of the insurance industry.
I think we all recall the first charity flea market held in Ruiming office on 24 September: 52 items out of more than 100 donations were sold out within one hour after when the market was open, and cash generated donations went to Aiyou x AXA Play room directly to aid those severely sick orphans. I was so glad to see that the love has been passed on to our Jinqiao office and you have rocked it with a record of 81 purchased items within one hour, bravo!
Two weeks, two charity flea markets. I am moved and touched by your efforts, your actions. While we are unable to provide onsite visit to those children due to the covid-related restrictions, we are our love and care have been expressed through other formats. Haohao, a nine-year-old boy, one of the many children that turned healthy after getting cured and being taken care of in “Aiyou x AXA Playroom”, showed his gratitude through his created eyes by presenting a beautiful little painting.
I really hope to see the relay of love travel across China, to accompany and warm those kids who are much in need, and I believe that this continuous loving caring energy will eventually grow into something bigger, as we are never alone, on this journey of love.
I am very proud of the “Beijing Jinghuibao” Inclusive PPP Insurance, officially launched in Beijing on 25 October, as this is the second year of us joining this great initiative, providing the capital citizens with a variety of protection solution and health management services at a competitive price, showcasing our global expertise while contributing to the construction of Beijing’s multi-level medical security system.
Via this product, we have also extended our commitment to the society: all of those who are insured by Beijing medical insurance can be covered by this product, with the annual premium being 79 RMB only. Even the list of special drugs has been expanded from 17 to 60, with health services expanded from 18 to 24.
At the occasion of the product launch, I was honored to have donated Jinghuibao products to a group of outstanding community workers under Beijing Civil Affairs as a gesture to express our highest respect and gratitude to them, by providing high-quality health protection.
With the presence of Mr. Laurent Bili, French Ambassador of China, I was very honored to joining the celebration of “Air Liquide Entering China’s 30th Anniversary” during the night of 29 September together with Mr. Shaw Zeng, CCO of Commercial Business and Ms. Linda Li, Head of Global Business to express warm congratulations of its outstanding achievements and fruitful results thanks to Mr. Nicolas Poirot , CEO of Air Liquide China’s invitation.
Serviced by AXA Group for more than 20 years, Air Liquide is the world’s largest manufacturer of liquefied air. During the celebration, we also had a cordial exchange with Ms. Tammy Chen, CFO of Air Liquide China, Ms. Clare Wu, CEO of AON China and DGM of international Department of PICC head office & Tianjin branch around the possibility of a further cooperation with Air Liquide China to provide good quality services that can reflect Chinese efficiency in the near future.
Risks are everywhere for financial institutions, especially for insurers. We have a lovely team managing potential risks you may or may not aware every day. So this month I have invited the Richard’s team to introduce themselves through a very fun and creative video. By taking quickfire questions, they will walk you through those most critical questions about risk – what risk management is, what risks exit inside our company, which team is at the highest risk, etc.
I can truly feel their dynamic vibes and talents through this video. I hope you like it as well!
22 staffs attended headquarters’ 1st new hire training in Sept.2nd, 2021. Upon the upgrading, the new hire training is in a better position to support new staff to adapt into the company and spread AXA value and great ambition to them. The program itself is consisted of modules of company’s strategy of “Soar to success”, business and products, “Distribution introduction”, “Product map”, “Customer centricity”, “Risk management and Compliance”, “Performance management”, and “Total Reward” etc.
I am glad to talk with new staffs face-to-face and share some company strategy. In the meantime, some management team members including Chief sales and distribution officer Zhou Liancheng, Chief Human Resources Officer Danielle Zhou, Chief Actuary and pricing officer Scott Yin, Chief Risk officer Richard Qiu and other senior experts were also invited to introduce their business and share their insights. Now it’s the critical timing for company transformation while we are facing both challenges and opportunities. I hope that each new staff can create your own values, seize the opportunity and grow with the rhythm of company’s development. We will make continuous efforts to look for talents, build up good platform, cultivate staffs and drive business.
AXA career is getting started for new staffs, hope each one can be successful and realize your potential to drive progress.
As the seasons begin to change from summer to autumn in Shanghai, I am reminded again that change is inevitable. After a year of implementing the Soar to Success strategy, where are we and where are we going? Looking back, we’ve navigated numerous possibilities to better serve our individual and corporate clients. I’m proud of how we continue to grow and evolve, how we continue to prioritize exceptional customer service throughout our evolution, and how we communicate, inspire and unify through this transformation.
Our most recent change, the upgraded transformation strategies, is a testament to this, and an answer to the external and internal challenges. The four pillars will expand into six to be in line with the business development and value proposition.
Meanwhile, our HR team has launched a series of employee events including Healthy You, training sessions for new joiners, as well as the mid-autumn festival celebrations.
Among other stories, you will know more about the Risk Management team, the Internal Audit, our CSR initiatives to save the earth and vulnerable communities. You will also see my recent insight sharing at Shanghai Banking and Insurance Regulatory Bureau meeting, and my interview with Shanghai Insurance Monthly.
As the seasons begin to change from summer to autumn in Shanghai, I am reminded again that change is inevitable. After a year of implementing the Soar to Success strategy, where are we and where are we going? Looking back, we’ve navigated numerous possibilities to better serve our individual and corporate clients. I’m proud of how we continue to grow and evolve, how we continue to prioritize exceptional customer service throughout our evolution, and how we communicate, inspire and unify through this transformation.
Our most recent change, the upgraded transformation strategies, is a testament to this, and an answer to the external and internal challenges. The four pillars will expand into six to be in line with the business development and value proposition.
Meanwhile, our HR team has launched a series of employee events including Healthy You, training sessions for new joiners, as well as the mid-autumn festival celebrations.
Among other stories, you will know more about the Risk Management team, the Internal Audit, our CSR initiatives to save the earth and vulnerable communities. You will also see my recent insight sharing at Shanghai Banking and Insurance Regulatory Bureau meeting, and my interview with Shanghai Insurance Monthly.
（供中国大陆区以外同事观看,For AXA colleagues outside mainland China)
I’m glad that this column is so popular among AXA Tianping. This month, I would like to invite the Head of Internal Audit of AXA Asia, Peter Stigant, to share his stories in Asia and views in internal audit. I absolutely agree with Peter that Audit is not enemy, not the first line of attach but the third line of defense. We all need to understand how to be cooperative and work closely with internal auditors.
Peter has been with AXA for over 20 years, in which 14 years in Asia. He gives us a thorough guide to places in Hong Kong for first-time visitors, the Peak, Stanley, Lamma Island, Chi Lin Nunnery. I’m sure you will find one for your next trip to Hong Kong. Peter also visited a lot of places in China. Please watch the below video and find out which city is his favorite.
