Author: 安盛家园

以ESG为抓手，力求可持续发展，负责任经营

Act for Sustainable Development and Responsible Operation by the Implementation of ESG

今年将是安盛天平启动ESG的元年。这个集合了环境 Environment、社会Social和治理Governance三大理念的词汇已经成为全球炙手可热的焦点。顾名思义，ESG涉及到一家企业的方方面面，从环境友好到社会责任，从独善其身到兼济天下。从狭义上来说，ESG 主要选取非财务信息作为考量，不过分纳入传统财务指标；但在广义层面，ESG 则涉及公司经营发展过程中的每一个环节触点。

在中国，政府在推动碳达峰、碳中和战略目标上不遗余力。我坚信保险业是可以通过与社会各界的通力合作来助力双碳目标实现、推进经济社会可持续发展的。作为一家全球领先的外资险企，安盛集团以身作则，去年牵头联合八家全球性保险和再保险公司成立了“净零保险联盟”，并对外做出七项承诺：

#1 减少碳排放

#2 到2023年，实现 250亿欧元的绿色投资目标

#3 忧客户所忧，大力发展可持续发展业务模式

#4 2050年实现碳中和

#5 为员工、合作伙伴、供应商提供与“气候变化”议题相关的培训

#6 开发普惠金融保险产品如绿色保险产品

#7 承担大企应担责任，致力于将 ESG核心理念与标准全面融入管理体系中

其实，远在ESG落地中国之前，我们早已身体力行“守护生命之本，践行人类进步”的品牌承诺：无论是在公益领域“爱佑X安盛童乐园”的尝试和突破，还是连续多年为光伏发电和农业种植等提供气候指数保险，以“保险+科技+场景”模式破局保险业应对气候变化议题，我们通过对品牌承诺的践行，完成了在ESG领域的早期探索。今年，我们将更好地响应集团ESG倡议，力求稳健透明经营，在双碳时代继续发挥保险之力，保障人民、企业和社会的长久利益。

This year, we will officially activate ESG implementation, which is one of the priorities on the company’s agenda. Referring to Environmental factors, Social factors and Governance when measuring the sustainability and ethical impact of a business and a company, ESG has become THE ‘It Word” worldwide. From a narrow perspective, ESG focuses mainly on non-financial performance without excessively incorporating traditional financial indicators; but in a broader sense, ESG involves every touchpoint of the company’s business operation and development.

We have witnessed national’s unprecedented and unwavering efforts in reaching duo-carbon target recently. It is my belief that by working with the community and the industry, we definitely can make our share of contribution. As a global leading insurer, AXA Group has led by example and established “Net-Zero Insurance Alliance” with 8 leading insurers and reinsurers last year, while announcing publicly 7 commitments below:

#1 Reduce the carbon footprint of our portfolio

#2 Increase our green investment to reach 25 billion euros by 2023

#3 Address client concerns and steer underwriting efforts towards sustainable business models

#4 Become carbon neutral in 2050

#5 Training on climate change for all our employees and tied agents

#6 Develop products providing insurance benefits to vulnerable populations with an inclusive target

#7 Track our overall responsibilities and ESG performance

Actually, we have already realized some of our early practices of ESG strategy long before the ESG implementation in our company, expressed through the activation of our brand purpose “Act for Human Progress by Protecting What Matters”, reflected through our philanthropic efforts with Aiyou Foundation and our pioneering use of “Insurtech + Scenario” to address climate change, launching a series of climate index insurance products in Guangzhou as some early practices of ESG strategy. To better promote Group’s ESG call for action this year, we aim to address our impact on the environment and society and commit to a comprehensive ESG implementation for a safe, ethical and sustainable manner along the value chain, and strive to operate in a sustainable and transparent way together with our stakeholders, suppliers, partners, government, social institutions, customers, employees, taking environmental interests and other related core demands into consideration. This is how we act for human’s progress, and how we protect what really matters in the duo-carbon era.

安盛之星的故事

AXA Star Stories

在安盛之星评选中，共有22位总部和机构同事摘取2021年度安盛之星，并分别获评转型之星、正直之星、勇敢之星或团结之星。月刊将为这些同事专门开设“安盛之星的故事”专栏，帮助大家进一步了解安盛人践行安盛价值观的故事。

本月我们将为大家讲述转型之星 —— 北京分公司张小欢，和正直之星 —— 上海作业中心夏剑菲的安盛故事。

转型之星张小欢的故事：

张小欢拥有17余年的保险行业经历，曾就职于平安健康保险北京分公司和明亚保险经纪公司等知名公司，在2020年6月16日加入安盛任北京分公司助理总经理，分管非车业务，推动北京分公司作为非车转型的试点机构从车险主导业务成功转型为聚焦健康险模式。

从2020年到2021年，北京分公司从健康险月均平台和新渠道均呈几何级增长，同时，北京分公司也积极创新，开拓了城市型定制保险“北京京惠保”项目。2021年5月，基于京惠保的客户基础，推出了二次开发的“惠她保”项目；2021年10月，北分连续第二年承保“北京京惠保”。普惠型健康险业务的推出，对安盛在中国的品牌推广、健康险转型，以及带动全国机构的健康险转型具有深远意义。

生活中的她：

Q: 获得2021安盛之星是什么感受呢？

张小欢： 很荣幸和欣慰能够获得安盛之星，感谢领导的厚爱和同事们的帮助！这对我是一种鼓励，更是一种鞭策。在新的一年努力让北分业绩迈上新的台阶，做强做大，同时也努力培养北分有更多的安盛之星！

Q: 平时生活中有什么保持自信、健康、快乐的习惯或者爱好吗？

张小欢：充足睡眠，偶尔运动

Q: 可以分享最近在看的一本书或一部剧吗？

张小欢：最近在读《遥远的救世主》，改编电视剧是《天道》，推荐！

 

正直之星夏剑菲的故事：

夏剑菲毕业于黑龙江省警官学院，2006年进入保险行业，拥有丰富的车险查勘定损、欺诈案件调查、车险反欺诈和非车险公估经验。2012年加入安盛天平，从车险案件复勘审核工作开始，到2015年组建反欺诈团队，由刚刚开始的3个人，慢慢发展到现在的28家机构93人的反欺诈队伍。在 2021年公司“严查理赔虚假、打击内部欺诈”的“春雷”专项行动中，完成向内部违纪人员、修理厂、公估公司（人员）追偿16.8万元，处理内部违纪人员6人（截至2021年8月）。

剑，双刃，中直、不偏不倚，有韧性，藏于剑鞘不露锋芒，必要时迅如疾雷。因为名字中含有一个“剑”字，正直、果断、顽强也正是夏剑菲的人生信念。

生活中的他：

Q: 获得2021安盛之星是什么感受呢？

夏剑菲：获得“正直之星”这一殊荣，我想用三个词来表达我的心情。第一是感谢，感谢各级领导和同事对我的信任、支持和鼓励。第二是自豪，人们常说一粒种子只有深植于一片沃土，才能无限生机，我觉得一个人也是一样，只有置身于一个努力拼搏的氛围里才会有进步，蓬勃向上，我非常自豪在人生的这条道路上，能够加入安盛，使我得以成长。第三是行动，为了回报公司对我的培养，我将把这份感谢和感恩化作为行动，将自己的全部智慧和力量奉献给安盛，勤奋敬业，努力做得更好。

Q: 平时生活中有什么保持自信、健康、快乐的习惯或者爱好吗？

夏剑菲：平时的我属于比较安静，内敛的性格。喜欢手工组装一些小家具，我更多的是用这个爱好用来安静自己的内心。看着一块块板材，一个个螺丝，一张张图纸通过自己亲手组装成型，不仅可以用来装饰自己的小家，稳固自己的后方。还可以通过组装的过程梳理自己的思绪和情绪。也许过程会有曲折和坎坷，但是都是一次次经验的形成，当一切坎坷都成为经历，才能够距离我们目标更近。

Q: 可以分享最近在看的一本书或一部剧吗？

夏剑菲：电视剧《人世间》，改编自作家梁晓声的同名长篇小说。十几位平民子弟跌宕起伏的生活和奋斗历程，同时嵌入到中国近50年来的重大社会历史进程之中，既写他们的生活磨难与困苦，更有怀揣梦想、艰苦奋斗的尊严与荣光。做一个好人是主人公的信念和信仰，时代感和共情感很强，所以强烈推荐。

Q:与同事分享一张生活照吧！

夏剑菲：任何荣誉都是属于集体的，大家共勉！

In the AXA Star contest, altogether 22 AXA colleagues from headquarter and branches are entitled to awards of AXA Stars in Transformation, Customer First, Integrity, Courage and One AXA. This special column was set up for them so we can all know their stories in living the AXA values and making their contribution in the company growth.

This month we will start from the Transformation Star – Zhang Xiaohuan from Beijing Branch and the Integrity Star – Xia Jianfei from Shanghai Operation Center.

Transformation Star – Xiaohuan’s Story:

With over 17 years’ industry experience, Xiaohuan held several roles with leading companies such as Ping An Health Beijing Branch and Mingya Brokerage before she joined AXA Tianping Beijing Branch on June 16 in 2020 and took care of the branch’s non-motor business.

From 2020 to 2021, Beijing Branch’s health insurance GWP and new distribution partners have reached geometric growth, while the branch also took the initiative in the local inclusive insurance public private project – Beijing Jinghuibao in 2020. The team then explored further opportunities from the project, launching the Malignant Tumor Medical Insurance for Women (HuiTaBao) in May 2021 and Beijing Jinghuibao 2021 version. This initiative is of far-reaching importance to the company’s brand building, health transformation, and nationwide distribution transition.

Q&A with Xiaohuan：

Q: How do you feel on winning the AXA Star award？

Xiaohuan:  I am very honored and pleased to be awarded the AXA Star. I would like to express my gratitude to my team for their help! This is a huge encouragement and motivation to me. This year, I hope we will strive to bring the branch growth to the next level, to become stronger, and to have more AXA Stars within the branch!

Q: Do you have good habits to help you stay healthy？

Xiaohuan: My tip is to have enough sleep and regular exercise.

Q: Any books or TV series you would like to share？

Xiaohuan: I’m reading a Chinese novel called Distant Savior. The TV series based on the book are also worthy watching. 

Integrity Star – Jianfei’s Story:

Graduated from Heilongjiang Police College, Xia Jianfei started his career in insurance since 2006 accumulating abundant experience in motor insurance claim survey and loss assessment, fraud investigation, motor insurance anti-fraud and non-motor insurance loss adjustment. He joined AXA Tianping’s motor insurance resurvey team since 2012 and now leads the anti-fraud team of 93 people from 28 branches and sub-branches. In the company’s anti-fraud campaign in 2021, the team successfully pursued 168,000 yuan Insurance recoveries.

The character “Jian”(literally meaning Sword in English) in Jianfei’s name also reflects his merit of integrity, resilience swiftness.

Q&A with Jianfei：

Q: How do you feel on winning the AXA Star award？ 

Jianfei: I would like to use three words to convey my feelings: Gratitude, Pride and Action. Huge thanks to my team for the support, trust, and encouragement. People often say that a seed can only have infinite vitality if it is deeply planted in a fertile soil. The same is true for me. AXA is the soil that helps to me grow and makes me feel proud. All my gratitude will turn into action to strive for the better.

Q: Do you have good habits to help you stay healthy？

Jianfei: In daily life, I’m usually a bit quiet. I like to assemble furniture by hand to make myself feel peaceful. Like life itself, there may be twists and turns and bumps in the process, but they are all formed by experience again and again. When all the ups and downs become experiences, we can get closer to our goal.

Q: Any books or TV series you would like to share？

Jianfei: I would recommend the drama based on the Chinese novelist Liang Xiaosheng’s novel “The World”. The story takes the life trajectory of several commoners as a clue and shows the development and changes of Chinese society in the past 50 years. Throughout it, there are not only the “glory and dream” of Chinese society development, but also the difficulties and complexities of the reform and opening up process.

Q: Any photos you would like to share with us？

Jianfei: All honors belong to the team. Thanks to my team!

2021中国年度最佳雇主奖
The Employer of the Year 2021 Award

在刚刚结束的智联招聘“2021中国年度最佳雇主评选”中，安盛天平喜获“2021中国年度最佳雇主”的荣誉。我们在雇主品牌六大维度——雇主形象、雇主文化、组织管理、工作环境、成长发展、薪酬福利均获得较高程度的认可。

这份荣誉不仅来自安盛企业文化和雇主品牌的影响力，更离不开所有同仁对安盛价值观的支持与践行。

We have gained the “Employer of the Year 2021” Award by Zhaopin.com, a leading recruitment platform in China. Our efforts in building the employer reputation, corporate culture, organizational management, career development, compensation & benefits, are being recognized by our employees. Winning the accolade also reflects our achievement in employer branding, and wouldn’t be possible without all AXA people living by the company values.

            安盛亚洲&非洲首次线上                 全员大会
AXA Asia & Africa’s First Virtual Townhall

2月28日，首届安盛亚洲和非洲市场全员大会在线召开，两万多名来自亚洲、中东、非洲的安盛伙伴相聚一堂，请跟随这段开场视频来共同回顾2021年所取得的成绩，并在安盛亚非管理层代表的分享中进一步了解我们在亚洲和非洲的区域优势与实力。

（供中国大陆区以外同事观看,For AXA colleagues outside mainland China)

安盛亚非CEO韦国敦（Gordon Watson）先生在开场致辞中介绍了2021年业务亮点和希望。在亚洲，首年标准保费和新单业务价值同比录得32%和20%的强劲增长，达到17亿欧元和11亿欧元。凭借以客户为中心和新业务的显著增长，安盛亚洲市场2021年总收入同比增长8%，达到113亿欧元。在非洲，我们在所有业务线均实现稳健增长，包括综合医疗服务AXA OneHealth的有序扩张。

接下来安盛大中华区CEO尹玄慧（Sally Wan）女士介绍了安盛在中国大陆、香港和澳门市场的业务发展。在这个拥有14亿人口的全球第二大保险市场，安盛有着鲜明的发展策略和不息的进取雄心。她通过六大核心策略为大家描述了安盛大中华区的未来发展方向——扩张市场份额，卓越用户体验，多元营收增长，数字数据战略，恪守财务纪律，加速业务转型等，其中不乏诸如粤港澳大湾区协同、产品研发及再保资源共享、安盛安美数字化平台及新能源车险立项等令人充满期待的内容，让我们对2022充满干劲与信心。

在问答环节，来自安盛天平的关于ESG策略的问题被第一个选中，安盛亚非CEO韦国敦先生亲自作答，他从负责任经营、社会投入、生物多样性和可持续业务模式等四个方面介绍了相关策略，也为我们今年即将启动的ESG项目指明了清晰的方向。

The first AXA Asia & Africa virtual Townhall was successfully held on February 28. More than 20000 colleagues across Asia, the Middle East, and Africa gathered together for this Special Townhall. The event provided a unique opportunity for Gordon and other leaders to showcase the strength of our region as we come together virtually for the very first time.

In the opening speech, Gordon Watson, CEO of AXA Asia & Africa, reviewed the business results and highlights in 2021. In Asia, annual Premium Equivalent and New Business Value both recorded strong increases of 32% and 20% to €1.7 billion and €1.1 billion respectively. Gross revenues were up a solid 8% year-on-year to €11.3 billion due to growth of new business in the region, driven by our focus on customer needs. Our African entities also achieved very strong growth across all business lines including the expansion of our integrated health offer, OneHealth by AXA.

Next, Sally WAN, CEO of the Greater China introduced the business development in Chinese mainland, Hong Kong, and Macau. As the second largest insurance market of the world with 1.4 billion population, AXA has a clear development strategy and constant ambition. Through six core strategies, she described the future development direction of AXA GC – Maximize AXA Market Share, Deliver Exceptional Customer Experience, Diversify and Grow Revenues, Execute a company-wide Digital & Data Strategy, Maintain strong Financial Discipline, Accelerate Transformation. Those include plenty of thrilling projects such as GBA collaboration, product development and reinsurance resource sharing, EMMA By AXA and New Energy Vehicle, making 2022 a year of momentum and prosperity.

In the Q&A session, the question from AXATP about the AXA Asian & Africa sustainability strategy was the first to be picked and answered by Gordon. Gordon explained the four core strategies in Responsible savings, social strategy, biodiversity, sustainable business model, which gave a clear direction for our ESG initiatives soon to take place this year.

安盛集团2021年度业绩  
AXA Group FY2021 Earnings Highlights

安盛集团于2022年2月24日发布了2021年度业绩，在疫情持续影响下，集团整体表现依然强劲。安盛集团CEO Thomas Buberl表示，“2021年安盛业绩在各个方面均表现卓越，得益于集团近几年开展的重大改革和简化战略。在正确的策略引导下，全体安盛人、经纪伙伴、合作伙伴并肩而行，赢得客户一如既往的信任，我为我们在疫情之下取得这样的成绩感到自豪。”

请通过如下一张图了解安盛集团的全年业绩：

（供中国大陆区以外同事观看,For AXA colleagues outside mainland China)

AXA Group has released Full Year 2021 Earnings on February 24^th.Though the effects of the pandemic are still ongoing, we were able to deliver excellent full-year results for 2021. As AXA Group CEO Thomas Buberl said, “AXA delivered an excellent performance in 2021 on all fronts. We have significantly transformed and simplified the Group in recent years and this strategy is producing strong results, with revenues and earnings increasing across all lines of business.”

“I’m proud of the Group’s performance in 2021 and through the Covid-19 crisis, reflecting the relevance of our strategy, the strong engagement of our people, agents and partners and the continued trust of our clients.”

Please take a close look at the results in below poster:

金桥职场 “虎兆丰年，共襄盛举”迎春喜乐会
Jinqiao Headquarter CNY Celebration

春风如贵客，一到便繁华。在安盛工会的关爱和支持下，2月16日金桥职场举办了以“虎兆丰年，共襄盛举”为主题的迎春喜乐会，凝心聚力，开启新一年活力满满的工作。

理赔与运营团队为此次活动专门成立了会务组，并构思组织集市，设置猜灯谜及小游戏环节，同事们欢聚一堂，其乐融融。

“万丈彩虹，一重重盛开，大家把手都牵起来，一起向未来…”活动在由安盛之星带来的冬奥歌曲《一起向未来》中顺利收官，大家摘下活动背板上的小红包，贴上自己的新年心愿，共同“绘制”未来的模样。

On February 16^th, under the support of Labor Union, the Jinqiao Headquarter office held the Year of Tiger Chinese New Year celebration event to kick off the lunar new year.

The event committee set up by the Claims team and Operation team arranged an indoor marketplace, riddle guessing session and interactive games. The celebration was ended with the colleagues singing the Beijing 2022 Winter Olympic theme song “Together For A Shared Future” and everyone posting their new year wishes on wishing wall.

媒体采访 | 入世二十年，坚定信心， 共同成长
Media Interview | Twenty Years with WTO, AXA Doubling down in China

近日应人民日报社旗下专业财经媒体《国际金融报》的邀请，我以银行保险业代表的身份与记者共同探讨了中国加入世界贸易组织（WTO）20年来的行业变化和发展。

我加入银行保险行业近30年，非常有幸亲历、见证并得益于中国对外开放的大潮。而安盛作为全球第二大保险市场的重要参与者，也紧握金融业开放机遇，坚定在中国的长期投入和郑重承诺。

文章详情请参考：http://paper.people.com.cn/gjjrb/html/2022-02/28/content_25905130.htm

Recently I was very honored to be invited by the International Financial News under the People’s Daily to share insights on the 20^th Anniversary of China’s accession to the World Trade Organization and bancassurance’s development over the years.

With nearly thirty years’ experience in the bancassurance industry, I was very lucky to witness significant milestones of the Chinese economy as the country continues to promote high-level opening-up over the years. AXA as one of the most vital players in the second largest insurance market, will continue to seize the opportunities in the opening-up and stand fast on our long-term investment and unwavering commitment.

Please find the whole report (Chinese):http://paper.people.com.cn/gjjrb/html/2022-02/28/content_25905130.htm

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亲爱的安盛天平同事，

二月份的最后一天，安盛亚洲和非洲市场第一次员工沟通大会顺利召开，很多同事都观看了这场跨越两个大洲的直播，见证了“以客户为中心”和“新业务增长”方面的优异表现。

在中国，2022年开门红时间过半，我们在充满希望的春天里迎来了良好的开局。公司业务整体趋势向好，无论是保费达成还是成本表现，全险种均高于预期。在开门红竞赛中，渠道及分支机构在积极拓展业务的同时，不断强调合规意识，树立了业绩第一，合规至上的高标准、严要求。流水不争先，争的是滔滔不绝。业绩进步的背后是总分层面的经验积累，是团队力量的加快壮大，是渠道合作韧性持续提升，是机构良性发展向纵深推进，是后台系统等保障高效有力。

3.0时代的发展新格局正迈出新气象，迈出新成效。在本期月刊中，商业险团队将在回顾2021年成绩的基础上，展望2022年的战略方向与业务重点，分享他们整合内外部资源，完善团队体系，探索新思路，实现新突破，取得新业绩，敏锐把握业务切入点和突破口，实现“一子落而满盘活”的制胜之策。

阳春三月，不负春光。伴随着植树节和世界森林日的到来，安盛天平也即将迎来ESG元年的启动。ESG是环境（Environmental）、社会（Social）和治理（Governance）的综合表现。“守护生命之本，践行人类进步”是安盛全球奉行的品牌承诺与理念，也是实现可持续发展战略的首要出发点。脚踏实地，韧者笃行，过往我们在组织员工志愿者活动、参与社会公益事业、倡导业务可持续运营、完善公司制度建设等方面积累了丰富经验，让我们对响应集团ESG倡议，探寻可持续发展，负责任经营，人与自然和谐共生的绿色发展道路充满信心。

春雷乍响谓之惊，万物复苏是为蛰。期待与各位伙伴一起努力，在挑战中育先机、于变局中开新局。

亚明

Dear colleagues,

The first AXA Asian & African townhall, joined by AXAers across two continents who celebrated AXA’s “Customers First” and “Business Growth” was successfully held.

Meanwhile, here in China, we have embraced a prosperous Spring, ushering in a quite optimistic Rosy Start: Our business and premium are growing far beyond our expectation, and our distributions and branches have set high bars of following compliance requirements with active business expansion. What a benign competition, generated thanks to our accumulated expertise, continuing team building, ever-growing distribution cooperation and strong backend support across HQ and branches.

Entering AXA Tianping 3.0 Era, we anticipate brand-new breakthrough and milestones. In this month’s issue, our commercial team is to share its 2022 strategy with us, focusing on resources integration, taskforce relocation to win new market based on the 2021 business review.

Going in Spring for the mild, warm sunshine and welcoming the upcoming Arbor Day and World Forest Day, we are soon to activate the company’s ESG integration, referring to the implementation of Environmental factors, Social factors andGovernance when measuring the sustainability and ethical impact of a business and a company. This has been reflected through our brand purpose, our business operation as well as company activities already: we have organized employee volunteering acts, called for the society to join our philanthropic efforts, encourage sustainable development and optimize and strengthen our governance and compliance. We are confident to embark on the journey of green operation and sustainable development in response to Group’s sustainability strategy and ESG roadmap.

I look forward to working with all of you, my dear colleague, nurturing opportunities in challenges, and opening new games in changing situations.

Yamin

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营销人员荣誉体系成立
Honor System Set up

在渠道中心销售管理部的主导和推动下，2022营销人员荣誉体系及AXA 菁才俱乐部已正式推出，助力实现“转型求盛ONE AXA”的目标。

AXA菁才俱乐部将面向全体机构营销人员设置一星级至七星级会员权益，并提供丰富的荣誉和奖励，在星级制度下，每个季度会有四位菁英领袖脱颖而出，获得专属表彰；还有参加年度高峰会资格以及俱乐部会长的最高荣誉奖励。安盛摘星人的精彩表现，我们拭目以待！

Led by the Sales and Distribution Hub, the AXA Tianping honor system for sales colleagues has been officially established in the form of AXA Talent Club. This will further help us to achieve the ONE AXA – Transformation objective.

The AXA Talent Club sets seven star-levels for all branch sales with corresponding honors and rewards. Furthermore, the club will provide special offers to the top four sales each quarter, as well as annual summit exposure and exclusive honors.