Author: 安盛家园

安盛之星的故事：陈赵林、周婕

 AXA Star Stories

在安盛之星评选中，共有22位总部和机构同事摘取2021年度安盛之星，并分别获评转型之星、客户之星、正直之星、勇敢之星和团结之星。月刊将为这些同事专门开设“安盛之星的故事”专栏，帮助大家进一步了解安盛人践行安盛价值观的故事。

本月我们将为大家讲述一位勇敢之星——武汉直销中心电销部OB2团队长陈赵林，以及一位转型之星 —— 武汉直销中心及前置团队销售管理部经理周婕的安盛故事。

In the AXA Star contest, altogether 22 AXA colleagues from headquarter and branches are entitled to awards of AXA Stars in Transformation, Customer First, Integrity, Courage, and One AXA. This special column was set up for them so we can all know their stories in living the AXA values and making their contribution to the company’s growth.

This month we will introduce stories of our Courage Star – Chen Zhaolin, OB2 team leader of the e-sales department of the Wuhan Direct Sales Center. And our Transformation Star – Zhou Jie, manager of the Wuhan Direct Sales Center and the frontline sales management department.

勇敢之星陈赵林的故事

陈赵林加入安盛六年，在武汉直销中心电销部一区OB2组担任团队长岗位。他勇于面对挑战，积极开拓OB项目的非车规模和提升非车保费及指标，为公司的战略转型树立了标杆。陈赵林带领团队奋勇向前，人力从年初的7人发展到现在的20人，车险保费在9月成功突破百万大关，9月非车转化率提升至90%，赢得了销售伙伴的认可与支持。

Q: 获得2021安盛之星是什么感受呢？

陈: 我能够获得2021安盛之星这份荣誉是非常幸运的。首先，感谢公司、感谢领导对于我的工作的肯定和认可。其次，加入公司6年有余，能够获得这份荣誉对于我的职业和人生发展给予指明了方向，将不断激励着我跟随公司的发展步伐突破前行，挑战自己，获得更多的“安盛之星”。

Q:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？

陈: 平常生活中我比较喜爱篮球，一场篮球赛，酣畅淋漓，不仅可以锻炼身体，还可以忘记所有的烦恼和不开心。

Q: 可以分享最近在看的一本书、一部电影或一部剧吗？

陈: 分享一部电影《战马》。战马（乔伊）作为抗争的代表，它救护自己的同伴，以身示范，与人类的感情交流，奋勇前进，顽强的生命力，不断告诉人们，只要你自强不息，一定可以突破困境，实现目标。

Courage Star: Chen Zhaolin’s Story

Chen Zhaolin joined AXA for six years and leads the OB2 group of the e-sales department for district 1 of the Wuhan Direct Sales Center. With a dare-to-challenge spirit, Zhaolin actively expanded the non-auto scale of the OB project and increased non-auto insurance premiums and performance, setting an example for his peers amid the company’s strategic transformation . Under Zhaolin’s leadership, the team has grown from 7 people at the beginning of this year to 20 people now. In September, the auto insurance premium also successfully exceeded one million, and the non-auto conversion rate also increased to 90%. They were recognized and endorsed by our sales partners.

Q: How do you feel winning the AXA Star Award?

Chen: I am very lucky to have received the AXA Star Award in 2021. First of all, I would like to thank the company and leaders for their affirmation and recognition of my work. Secondly, being able to receive this honor after joining the company for more than 6 years has given me a clear direction for my career and life development. It encourages me to keep up with the company’s development and push new boundaries, challenge myself and even receive more AXA Star Awards in the future.

Q: What helps you stay healthy?

Chen: I like playing basketball in my spare time. Not only can I sweat it out in an exciting basketball game, but I can also put all the troubles and unhappiness behind me.

Q: Any books or TV series you would like to share?

Chen: I would like to recommend the movie “War Horse” with you. Joey the War Horse epitomize persistence. We can all learn from it as it rescues its companions, communicates with its human partners with emotions, moves forward bravely, and has tenacious vitality. It teaches us that as long as we keep improving ourselves, we will be able to overcome the predicaments and achieve our goals.

转型之星周婕故事

周婕是武汉直销中心及前置团队销售管理部的经理，已加入安盛超过十三年。她今年从无锡调至武汉，结合自己的工作经验，与培训部开展了健康险百日通关，助力公司的健康险业务发展及成本优化。她同时通过数据分析及政策引导等方式，调整中心部分机构从原有的“低费底价”到“高费高价”。

Q: 获得2021安盛之星是什么感受呢？

周：入司十余载，能获得安盛之星这份荣誉，作为我个人来说，首先是感恩，感恩自己能在AXA这个大家庭工作，也有幸能见证和经历公司的转型，并且能参与其中；其次是感动，获得这份荣誉后收到了亚明总的签名信，字里行间充满了肯定和鼓励，收获满满的感动；最后就是从“心”开始，重新出发，行业瞬息万变，定期复盘总结，抓住客户需求，不断提升自己专业知识，紧跟公司转型步伐，砥砺前行。

Q:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？

周：闲暇之余的最大爱好就是做甜品、运动和遛娃。家有小学生一枚，变着花样给她做好吃的；周末一起爬山、跑步、跳绳，是缓解各自一周工作和学习压力的最快乐的办法。

Q: 可以分享最近在看的一本书、一部电影或一部剧吗？

周：推荐一部剧的话，我想推荐最近央视热播的连续剧《人世间》，剧中一个个鲜明的人物展现的是真实而又平凡的生活，生活从未打败我们，而是我们不断学会适应。不禁让我联想到转型期间，我们没有捷径，有的就是我们每个AXA人的脚踏实地和顺应改革。

Transformation Star: Zhou Jie ‘s Story

Zhou Jie is the manager of the Wuhan direct sales center and the frontline sales management department. She has been with AXA for more than 13 years. Zhou was transferred from Wuxi to Wuhan this year. Based on her work experience, she joined hands with the training department have carried out 100-day transformation of the health insurance business, helping AXA to develop the business line and reduce costs. She also guided the transition from the original “low base price” to “high price and high value” model through data analysis and policy guidance within the company.

Q: How do you feel winning the AXA Star Award?

Zhou: I have been in the company for more than ten years and I am grateful to have received the AXA Star Award. I am happy to work in the big family of AXA. I am fortunate to witness, experience, and take part in the company’s transformation throughout the years. After winning this honor, I received a signed letter from Yamin. I am very moved by her words because they are full of affirmation and encouragement. I feel strongly that as the industry is changing rapidly, we have to acquire new perspectives, understand the needs of our customers and continuously improve our professional knowledge. I am committed to keeping up with the company’s transformation and forging ahead.

Q: What helps you stay healthy?

Zhou: I spend most of my spare time making desserts, exercising, and taking care of my child. I have a kid who is still at the primary school age and I enjoy cooking a bunch of yummy food for her. We hike, run, and jump rope together on weekends, which are the happiest way for us to relieve the pressure of work and study each week.

Q: Any books or TV series you would like to share?

Zhou: I would like to recommend the popular CCTV dram series “A Lifelong Journey”. The vivid characters in the drama show their real and ordinary lives. It teaches us that life could never beat us and that we need to learn to adapt. It reminds me of the company’s transition. There is no shortcuts but what we have are AXA employees who are down-to-earth and adaptable to changes.

绿色公益齐出行 安盛筑爱在行动 

AXA Hearts in Action: Charity Hiking and Green Outing

为响应国家碳中和号召，助力全球共同应对和防范化解气候变化带来的一系列风险和挑战，安盛天平携手泛华江苏分公司和重庆分公司，在9月下旬举办了系列“登高公益.筑爱在行动”的登山公益活动，得到了渠道伙伴的热情参与。

双方团队志存高远，安盛与泛华江苏团队前往了风景明秀的紫金山，而重庆团队则无惧风雨去到了南山。大家不仅在沿途美景中加深了情谊，更不忘初心，完成了绿色出行任务，在沿途捡拾垃圾，呼应低碳净山的公益主题，为自然环境的更加清洁和舒适贡献出自己的一份力量。

泛华品牌总监，保网总裁郑志荣先生表示：“一直以来，安盛天平和泛华都在不断践行自己的企业责任，积极投身公益事业，力求更好地服务大众造福社会。在不同的公益项目上，两家优秀的企业分别做出了自己的积极贡献。本次与安盛联合举办的登高活动，泛华各分公司积极响应热情参与，为双碳减排和可持续发展切实地贡献了各自的力量。”

这次活动不光体现了安盛作为全球领先保险企业所践行的社会责任，更与我们的合作伙伴泛华携手同行，共同弘扬了安盛“守护热爱，自信前行”的品牌价值主张，一起传递了“环境、社会与公司治理（ESG）”的绿色金融可持续发展理念。

而在公司内部，绿色可持续的主题同样深入人心，并特别在今年的团建之中号召大家践行绿色环保主题。8月下旬，人力资源和行政部前往风光旖旎的千岛湖开展了绿色团建之旅。本着环保和绿色出行的精神，部门专程策划了环岛骑行活动，减少燃油交通工具的使用，在欣赏美景的同时，做到节能低碳减排。此外，市场营销与公共事务团队也在7月底完成了绿色团建之旅，在美丽的三亚市区开展了捡拾垃圾PK赛，体现了“安盛筑爱在行动”的理念，身体力行地实践了安盛的ESG承诺。

安盛&泛华重庆南山净山登高公益活动
AXA& Fanhua Chongqing branch charity hiking at Nanshan Mountain

安盛&泛华江苏紫金山净山登高公益活动
AXA& Fanhua Jiangsu brand charity hiking at Zijin Mountain

市场营销&公共事务团队海南岛绿色团建之旅
Team-building trip of the marketing & communications team in Hainan

人力资源和行政部千岛湖绿色团建之旅
Team-building trip of the Human Resources and Administration Department in Qiandao Lake

In response to China’s push for carbon neutrality, and to contribute to global efforts in tackling and managing climate change risks and challenges, our colleagues joined hands with Fanhua’s Jiangsu and Chongqing branches in late September to host the “Hiking for Good, Hearts in Action” hiking event.

AXA and the Fanhua Jiangsu team headed to the beautiful Zijin Mountain, while the Chongqing group went to Nanshan despite the rain. While team members appreciated the beautiful scenery and connected with nature, they picked up litter on the roadside, engaging with the low-carbon theme of this event and contributing their own small but mighty efforts towards a clean and comfortable natural environment.

Zheng Zhirong, Brand Director of Fanhua and President of Baoxian.com, said: “AXA Tianping and Fanhua have always been dedicated to their corporate responsibilities, actively participating in charity work, and striving to better serve the public and benefit society. Both companies have made outstanding contributions through hosting various events. Fanhua branches actively participated in this hiking event jointly held with AXA, doing their best to support dual carbon goals and sustainable development.”

This event not only demonstrates AXA’s social responsibility as a leading global insurer, but also shows the collaboration with our partner Fanhua to practice AXA’s brand slogan of “Protecting your passion and moving forward with confidence”. Together, AXA and Fanhua have promoted sustainable and green finance development anchored in ESG values.

In late August, the Human Resources and Administration Department went to the beautiful Qiandao Lake for a green team building tour. In the spirit of environmental protection and green travel, the team biked around the little island, enjoying the beautiful scenery while minimizing emissions by using fossil fuel free vehicles. In addition, the marketing & communications team also went for team building in Hainan in July and had a litter pickup competition, another highlight of AXA’s ESG commitment.

CEO 寄语

亲爱的安盛天平同事，

溽暑盛夏，在7月的尾巴，第二届中国国际消费品博览会在经历过疫情重重的挑战后终于成功展开。这次安盛亮相消博会适逢法国担任主宾国，我们很高兴在法国国家馆向世界展示安盛，让更多人看到我们的自信风采。我们有幸参与当中，借助这个盛会的难得契机加深了与海南政府以及韦莱韬悦等伙伴的战略合作，与法国商务投资署、世界银行国际金融公司等各界有识之士交流可持续发展议题收获良多，让海南之旅满载而归。

这次活动最大的意义，是标志着安盛在华开启ESG元年。绿色转型不仅可能为公司未来业务发展带来难得机遇，更事关全人类命运与福祉。如何将安盛全球的先进技术与经验优势在国内推广落地，以保险+科技+场景运用打开金融业应对气候变化的局面，助力中国实现可持续发展，实现双碳目标，这是我们公司上下都需要深思钻研的课题。

展望未来，我们将再接再厉，贯彻集团的ESG理念与目标，兑现“守护生命之本，践行人类进步”品牌承诺，在中国有序推进各项ESG举措。希望各位在阅读本期月刊后对我们在ESG方面的理念与进展有更多了解。

在八月初，我也很高兴在员工大会上与大家共同回顾以“多元产品、品质把控、持续发展”为特征的3.0转型近半年来的重要进展。上半年尽管受到疫情影响，但我们各个业务线仍然取得了高于预期的业务增长，录得几年来中国会计准则下的首次盈利。更重要的是，我们在机构转型之路上稳步迈进，成绩优秀！这是我们大家一起共同奋战的结果，值得我们为自己鼓掌！

下半年，希望我们乘胜追击，保持扭亏为盈的势头，同时加强“合规文化”建设，保持良好的总分联动，持续深化转型。不平凡的上半年里，我们携手跨越了一座小山峰，接下来，让我们团结协作，继续勇攀高峰！

欢迎点击观看安盛天平转型之路视频：

（供中国大陆区以外同事观看,For AXA colleagues outside mainland China)

CEO Message

Dear AXA colleagues,

The 2^nd China International Consumer Products Expo (CICPE) was successfully held in July despite the challenges of the epidemic. We are delighted to showcase AXA to the world at the French pavilion. We are fortunate to be part of this event because it was a precious opportunity for us to cooperate strategically with the Hainan government and partners like Willis Towers Watson. We also exchanged ideas on sustainable development with knowledgeable and international organizations such as Business France and World Bank, making the Hainan trip much more eventful and meaningful.

This event marks the beginning of the new era of ESG for AXA China. Green transformation not only brings wonderful opportunities for the company’s future business development, but it also relates to the fate and well-being of all mankind. Promoting the advantages of AXA’s global advanced technology and experience to the domestic market, leading the financial industry to address climate change through insurance + technology + scene, helping China to achieve sustainable development, and achieving dual carbon goals are the topics our entire company need to study and think about.

We will continue to look ahead and make effort to implement AXA’s ESG initiatives and objectives. While achieving our brand commitment of “safeguarding lives to improve human progress”, we will introduce ESG initiatives in China step by step. Through reading this issue of our monthly newsletter, we hope you can gain a better understanding our ESG initiatives and progresses.

I am pleased to see you all at the staff meeting at the beginning of August. We reviewed the important progress we made in the 3.0 transformation era in the past six months, which is characterized by Diversified Products, Quality Control, Sustainable Growth”. Despite impact of epidemic, and for the first time in several years we achieved positive net profit under Local GAAP. More importantly, we are making steady progress in institutional transformation with excellent results! This is the result of our collective effort, which deserves a round of applause for ourselves.

In the second half of this year, I hope we can continue our success through maintaining the momentum of turning losses into profits. While we need to strengthen the construction of “compliance culture”, we have to maintain a good general and branch linkage to support the transformation development. We have already climbed a small peak in the unusual first half of the year, let’s work together and continue to climb another peak!  

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媒体采访 | 开启ESG元年，持续深化转型

Media Coverage | Usher in New Era of ESG and Transformation

CGTN英语频道专访

在近日消博会当中，我接受了CGTN的采访，探讨了作为外资企业在中国市场的独特前景，强调安盛对中国市场的发展潜力一直秉持着持久的坚定及信心。在面对国产品牌的强势发展，我们更应该继续发挥自己的长处、增强合作关系、实现优势互补。

欢迎大家点击链接查看采访报道。

Interview with CGTN

During a recent interview with CGTN at the CICPE, I discussed AXA Tianping’s unique prospects as a foreign enterprise in China, emphasizing AXA’s longstanding commitment and confidence in the development potential of the Chinese market. In response to the rise of strong domestic Chinese insurance companies, we should continue to play on our strengths, strengthen cooperative partnerships and realize mutually beneficial relationships.

Click here for the full interview.

中新经纬专访

在消博会进行期间，我也接受了《中新经纬》专访，展示了我们在3.0时代下向高质量、多元化转型的优秀成绩，同时谈到我们以今年为ESG元年，全体上下致力将ESG理念落实到日常管理与业务经营中，以及我们在新能源汽车等创新业务上迅速发展的步伐与展望。

欢迎大家点击原文链接查看报道。

Interview with Economic View by China News Service

During CICPE, I also interviewed with China News Service and demonstrated the fantastic results of our high-quality and diverse Era 3.0 transformation. I also talked about this year as our first year in ESG, in which we’ve incorporated ESG concepts into our entire infrastructure including in our daily management and business operations. Lastly, I spoke on the speedy development and future directions of our new innovative businesses including new energy vehicle insurance.

Click here for the full interview.

安盛之星的故事：陈娇、张敏

AXA Star Stories

在安盛之星评选中，共有22位总部和机构同事摘取2021年度安盛之星，并分别获评转型之星、客户之星、正直之星、勇敢之星和团结之星。月刊将为这些同事专门开设“安盛之星的故事”专栏，帮助大家进一步了解安盛人践行安盛价值观的故事。

本月我们将为大家讲述两位客户之星——成都电服中心综合客服岗陈娇，以及全球健康险（中国）事业部渠道业务经理张敏的安盛故事。

In the AXA Star contest, altogether 22 AXA colleagues from headquarter and branches are entitled to awards of AXA Stars in Transformation, Customer First, Integrity, Courage, and One AXA. This special column was set up for them so we can all know their stories in living the AXA values and making their contribution in the company growth.

This month we will introduce two Customer First Stars – Chen Jiao from Chengdu Call Center and Sophia Zhang, Broker Sales Manager of AXA Global Healthcare China.

客户之星陈娇的故事：

陈娇加入安盛6年，在成都电服中心一区一组担任综合客服岗位。她在工作中认真负责，把客户优先作为客服工作的准则，更在河南洪水等重大事件发生时不畏艰辛，加班加点用心服务客户。入职以来，陈娇考核成绩卓越，排名一直在电服中心前三名。 2021年，她接待了16666个客户，接待量排名第一，并获得了许多客户大力表扬。在团队中，她积极配合公司的发展步调，落力参与转型健康险，是健康险专线培养团队中的一员。

Q: 获得2021安盛之星是什么感受呢？

陈：衷心感谢领导的厚爱和同事们的帮助。客服工作，我觉得是万千工作中最平凡的一个，能获得2021安盛之星，说明自己的付出与表现已经被最大的认可，接下来的日子里，我会更加努力。

Q:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？

陈：看各类书籍，重点小说；

看搞笑类直播，忘记烦恼；

保存瘦身、健身视频跟着锻炼（保存从未停止，锻炼看心情）；

Q: 可以分享最近在看的一本书、一部电影或一部剧吗？

陈：《亲爱的，热爱的》，甜甜的爱恋，谁不爱呢？

Customer First Star – Chen Jiao’s Story:

Chen Jiao has joined AXA for 6 years and works in the Chengdu Electric Service Center’s customer service. She is conscientious and responsible in her work, emphasizing customer first in the customer service guideline. She even worked overtime to serve customers during major events such as the Henan floods regardless of the hardships. Since joining the company, Chen Jiao has achieved excellent results in her appraisals and has been ranked in the top three of the Electric Service Center. In 2021, she served 16,666 customers, ranking first in terms of reception volume, and received many compliments from her customers. In the team, she actively cooperates with the company’s development pace. She is also a part of the health insurance development team on its transformation work.   

Q: How do you feel on winning the AXA Star Award?

Chen: I express my sincere gratitude to my leaders and colleagues for their love and support. I think customer service work is the most ordinary one among thousands of jobs. Receiving the AXA Star recognizes my dedication and performance to the greatest extent, and I will continue to work harder in 2022.

Q: Do you have good habits to help you stay healthy?

Chen: Reading all kinds of books, mainly novels.

Watching funny live streaming to forget about worries.

Follow fitness videos for workout to stay healthy.

Q: Any books or TV series you would like to share?

Chen: “Go Go Squid!”, who does not like romantic dramas?

客户之星张敏的故事：

张敏入职安盛超过5年，担任全球健康险（中国）事业部渠道业务经理，每年为超过1,200个团体险客户提供服务。 2021年上半年，张敏的业绩录得109%同比增长，超过了她的原定目标，总计保费1,046万元，其中包括价值254万元的新团体险业务。她在医疗险方面的专业知识与经验备受客户认可，为客户提供可靠的建议。

Q: 获得2021安盛之星是什么感受呢？

张：非常荣幸获得这个称号，感谢领导及同事的支持和鼓励，同时这份殊荣也让我对安盛更加有归属感与责任感。作为安盛的一份子，这份荣誉是对我既往工作的肯定，同时也鞭策着我继续努力，方能不辜负安盛之星的称号。坚定前行，始终如一。

Q: 可以分享最近在看的一本书、一部电影或一部剧吗？

张：我比较喜欢的是音乐剧《巴黎圣母院》，特别是98年的版本；之前在上海看现场版的时候，最后演员谢幕与观众一起合唱开头序曲，满满的激动与感慨。经典永留存。

Customer First Star – Sophie Zhang’s Story:

Sophie Zhang has been with AXA for over 5 years. As a Broker Sales Manager of AXA Global Healthcare China, every year she serves more than 1,200 group members. In H1 2021, she exceeded her sales target with 109% YoY growth, bringing in RMB10.46 million in premium, including 2.54 million worth of new group business. Clients regard Sophie as a professional in medical insurance and ask for her advice.

Q: How do you feel on winning the AXA Star Award?

Zhang: It is an honor to receive this title. Thank you for the support and encouragement from my leaders and colleagues, this award gives me a greater sense of belonging and responsibility to AXA. As a part of AXA, this honor recognizes my work in the past six years and motivates me to work harder to live up this title. I am determined to keep moving forward like I always do.

Q: Any books or TV series you would like to share?

Zhang: I like the Notre Dame musical, especially the 1998 version. When I saw the live performance in Shanghai before, the actors were singing the opening chorus with the audience. It was an exciting and emotional moment, and I believe the classics will always remain.

安盛天平荣获中国财经峰会杰出品牌形象奖

AXA Tianpijng Wins CFS Outstanding Brand Image Award

7月28日至29日，第十一届CFS财经峰会暨2022第二届可持续商业大会在北京举行，主题为“激活高质量发展澎湃活力”。

在本届财经峰会评选中，经提名推荐、评委会审议，安盛天平凭借优质的产品服务与不断强化的品牌实力脱颖而出，荣获“2022杰出品牌形象奖”，赢得了客户的广泛赞誉，成就了卓越的专业声誉。

中国财经峰会设立于2012年，由数央网发起，联合中国网、中国日报网等50多家媒体共同举办，是我国经济领域最具影响力的思想盛会之一。每年的峰会都会吸引上千位商界领袖出席，同时也会推选出驱动时代发展，引领行业及社会变革的商业力量和企业典范。历经十年发展，作为综合类奖项的“杰出品牌形象奖”，伴随中国财经峰会的发展壮大，也已成为国内颇具代表性和影响力的权威大奖。

From July 28 to 29, the 11^th CFS Finance Summit and the 2^nd Sustainable Business Conference were held in Beijing with the theme of “Activating the Surge of Energy for High Quality Development”.  

After the jury’s nomination and selection, AXA Tianping was awarded the “2022 Outstanding Brand Image Award” for its quality products and services. It has a well-earned reputation of professional excellence among the clients due to its continuous improvement on brand equity.

Established in 2012, China Finance Summit is one of the most influential events in China’s economic field. It is initiated by syobserve.com and co-organized by more than 50 media outlets including China Internet Information Center and China Daily. The summit attracts thousands of business leaders every year and aims at leading changes in the industry and society through developing innovative business forces and corporate models. Having gone through ten years of development, the “Outstanding Brand Image Award” is now recognized as a representative and comprehensive award in the country.

学习改变，备战3.0时代：理赔与客服中心开展新能源车辆维修技术实操培训

Prepare for 3.0 Era: Claims and CS Centres Carry out Practical Training on NEV Maintenance

2022年公司开启以“多元产品，品质把控，持续发展”为特征的 3.0时代，成本管控一直是理赔的重点工作，针对公司新能源车险战略，理赔与客服中心积极推动技术学习，夯牢理赔基础，为公司业务发展保驾护航。

3月份理赔管理部制定《新能源汽车理赔知识学习计划》，各机构理赔客服部、作业中心等部门积极响应，定期开展新能源汽车理论知识学习、新能源车辆知识分享沙龙会、新能源维修技术学习，新能源学习转型工作就此拉开帷幕。

6月份首席理赔和客服官阳勇亲自带队，与成都作业中心理赔同事一行到成都九运三电维修中心进行新能源汽车三电维修的考察调研。

7月份理赔管理部、上海作业中心一行至上海花都全球技术发展有限公司开展新能源实践培训。各地理赔客服部也纷纷拓展新能源修复网络，积极联系新能源特约维修站、新能源三电维修中心为理赔人员开展维修观摩、实操学习的技能提升培训。

除了全员学习培训外，理赔部还进行了减损价值杠杆、客户专属服务、流程优化、制度及网络建设等新能源专项设计工作，通过一支队伍、两件举措、三方服务、四个流程、五项基础，提升新能源理赔能力，为公司业务发展提供支持。

佛山分公司新能源实操培训参观

New energy practical training visit, Foshan Branch

青岛分公司新能源理赔技术交流会

New energy claims technical exchange meeting, Qingdao Branch

山东分公司动力电池拆检学习

Automotive battery disassembly and inspection teach-in, Shandong Branch

上海作业中心专家实操学习

Expert teach-in session, Shanghai Operation Center

重庆分公司新能源知识沙龙会

New energy knowledge seminar, Chongqing Branch

阳勇一行调研新能源三电维修

New energy three power systems maintenance field trip led by Yang Yong

张力波一行开展新能源维修学习

New energy maintenance field trip led by Zhang Libo

AXA has started the 3.0 Era centered around “Diversified Products, Quality Control, Sustainable Growth”. in 2022. Cost control has always been the key in our work. We focus on introducing new energy auto insurance strategies, promoting technical learning in the claims and customer service centers, strengthening the foundation of claims, and supporting the company’s business development.

The Claims Management Department formulated the “New Energy Vehicle Claims Knowledge Learning Plan”, which received positive responds from every center’s Claims and CS department. With regular new energy vehicle theoretical knowledge and maintenance technology learning, our energy learning transformation work has already commenced.

Chief Claims and CS officer Yang Yong personally led the team in June for study and research, they visited the Chengdu Jiuyun Three Power Systems Repair Center with Chengdu operation center’s claims colleagues. In July, the Claims Management Department and Shanghai Operation Center visited the Shanghai Huadu Global Automotive Technology Development Co. for new energy practice training. Claims and CS Departments have also expanded the new energy repair network. To train the claim colleagues to carry out maintenance observation and pick up hands-on learning skills, they remain active contact with the new energy special repair stations and new energy three power systems repair centers.

Apart from learning and training for all staff, the Claims Department also carried out new energy specialized design work including loss reduction leverage, exclusive customer service, process optimization, and construction of system and network. Through one team, two initiatives, three services, four processes, and five foundations, they can enhance the capability of new energy claims and provide support for the company’s business development.

CEO 寄语

亲爱的安盛天平同事，

溽暑盛夏，在7月的尾巴，第二届中国国际消费品博览会在经历过疫情重重的挑战后终于成功展开。这次安盛亮相消博会适逢法国担任主宾国，我们很高兴在法国国家馆向世界展示安盛，让更多人看到我们的自信风采。我们有幸参与当中，借助这个盛会的难得契机加深了与海南政府以及韦莱韬悦等伙伴的战略合作，与法国商务投资署、世界银行国际金融公司等各界有识之士交流可持续发展议题收获良多，让海南之旅满载而归。

这次活动最大的意义，是标志着安盛在华开启ESG元年。绿色转型不仅可能为公司未来业务发展带来难得机遇，更事关全人类命运与福祉。如何将安盛全球的先进技术与经验优势在国内推广落地，以保险+科技+场景运用打开金融业应对气候变化的局面，助力中国实现可持续发展，实现双碳目标，这是我们公司上下都需要深思钻研的课题。

展望未来，我们将再接再厉，贯彻集团的ESG理念与目标，兑现“守护生命之本，践行人类进步”品牌承诺，在中国有序推进各项ESG举措。希望各位在阅读本期月刊后对我们在ESG方面的理念与进展有更多了解。

在八月初，我也很高兴在员工大会上与大家共同回顾以“多元产品、品质把控、持续发展”为特征的3.0转型近半年来的重要进展。上半年尽管受到疫情影响，但我们各个业务线仍然取得了高于预期的业务增长，录得几年来中国会计准则下的首次盈利。更重要的是，我们在机构转型之路上稳步迈进，成绩优秀！这是我们大家一起共同奋战的结果，值得我们为自己鼓掌！

下半年，希望我们乘胜追击，保持扭亏为盈的势头，同时加强“合规文化”建设，保持良好的总分联动，持续深化转型。不平凡的上半年里，我们携手跨越了一座小山峰，接下来，让我们团结协作，继续勇攀高峰！

欢迎点击观看安盛天平转型之路视频：

（供中国大陆区以外同事观看,For AXA colleagues outside mainland China)

CEO Message

Dear AXA colleagues,

The 2^nd China International Consumer Products Expo (CICPE) was successfully held in July despite the challenges of the epidemic. We are delighted to showcase AXA to the world at the French pavilion. We are fortunate to be part of this event because it was a precious opportunity for us to cooperate strategically with the Hainan government and partners like Willis Towers Watson. We also exchanged ideas on sustainable development with knowledgeable and international organizations such as Business France and World Bank, making the Hainan trip much more eventful and meaningful.

This event marks the beginning of the new era of ESG for AXA China. Green transformation not only brings wonderful opportunities for the company’s future business development, but it also relates to the fate and well-being of all mankind. Promoting the advantages of AXA’s global advanced technology and experience to the domestic market, leading the financial industry to address climate change through insurance + technology + scene, helping China to achieve sustainable development, and achieving dual carbon goals are the topics our entire company need to study and think about.

We will continue to look ahead and make effort to implement AXA’s ESG initiatives and objectives. While achieving our brand commitment of “safeguarding lives to improve human progress”, we will introduce ESG initiatives in China step by step. Through reading this issue of our monthly newsletter, we hope you can gain a better understanding our ESG initiatives and progresses.

I am pleased to see you all at the staff meeting at the beginning of August. We reviewed the important progress we made in the 3.0 transformation era in the past six months, which is characterized by Diversified Products, Quality Control, Sustainable Growth”. Despite impact of epidemic, and for the first time in several years we achieved positive net profit under Local GAAP. More importantly, we are making steady progress in institutional transformation with excellent results! This is the result of our collective effort, which deserves a round of applause for ourselves.

In the second half of this year, I hope we can continue our success through maintaining the momentum of turning losses into profits. While we need to strengthen the construction of “compliance culture”, we have to maintain a good general and branch linkage to support the transformation development. We have already climbed a small peak in the unusual first half of the year, let’s work together and continue to climb another peak!  

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“主管一起学”第一期线上互动研讨会

Inaugural Online Leadership Workshop

安盛天平迈入以“多元产品、品质管控、持续发展”为特征的3.0新纪元，新的战略使命对于公司的人才建设及能力建设提出新的诉求，对每一位管理者也是一次历练和蜕变。

人力资源部秉承AXA的学习发展理念——“work together、learn together、grow together”，自2022年5月，面向分公司的中基层管理人员推出“主管一起学”领导力学习旅程，通过定向推送课程、举办线上研讨会， 帮助学员提升能力，优化管理。 学习旅程有三大特色：1）课程内容围绕领导力经典，干货满满。2）考虑学员体验，理论结合实践，互动场以练代学，形式有趣。3）针对机构实际管理问题，开通了领导力信箱用于搜集和解决机构实际管理案例。

7月21日，“主管一起学”第一期的线上互动研讨会顺利结束，来自20家分公司的29位业务线主管，结合前期线上学习课程及自身的经历、工作中的现实问题进行探讨和共创，同时执行副总裁周连成也在线出席了研讨会，向主管们阐述了对于分公司中基层管理者的重视，以及当下个人能力提升与带好队伍的重要性。

线上研讨会首次采取空中讨论室的方式，打破地域的局限，跨分公司分组，让每一位管理者充分交流、学习、理解兄弟分公司的优秀经验，解决切实问题。整体研讨也获得学员们的积极反馈，“增进机构同事交流，也为后续业务交流打下基础。” “流程和案例及组织都非常好，组员之间的沟通和参与效果好。”等。

后续人力资源部也将持续帮助每一位员工的成长，与公司共同凝心聚力、转型求盛。

AXA Tianping entered the 3.0 Era centered around “Diversified Products, Quality Control, Sustainable Growth”. The new strategic mission raises the demands on talent cultivation and competency building, which is also a challenge and transformation needs for each manager.

Adhering to Human Resources’ learning & developmental concept “work together, learn together, grow together”, the “Leaders, learn together” learning journey is launched, targeting at branch middle level leaders, help participants develop competency and uplift management skills through directional pushing online courses as well as online experience sessions. The “Leaders, learn together” journey has three features: 1) leadership modules with solid knowledge; 2) It is not only an online learning experience but also a practice sharing platform; 3) Link to branch real cases, leaders can email their leadership problem or cases to solve together.

The 1st experience session of “Leaders, learn together” wrapped up on Jul 21st, with a great success. 29 business leaders from 20 branches joined the session and discussed the real issues encountered at work, based upon what they have learnt from online courses and their own experiences. EVP Zhou Liancheng was invited to join the session and gave an opening speech, talking about leadership and encouraging leaders to improve self.

The session used a new tool of teams to facilitate, which broke location limitations. The cross-branch group discussion also encouraged leaders’ active communication to learn and provide platform for cross branch best practices sharing. Positive feedbacks were received from participants, such as “The session can help me know peers from other branches which build up a good foundation for future cooperation”, “The session is well organized which can make discussion more efficient and value added”.

Human Resources Team will continuously support every employee’s growth. Together with the company, we are united towards a successful transformation.

韧性与远景：2022年度半年度员工大会

Resilience & Prospect: 2022 H1 Townhall

作为安盛天平“鲲鹏万里”战略的一部分，我们致力定期与所有员工保持沟通交流，分享我们优秀的业务表现和转型进展。 8月10日，我们以“韧性与远景”为主题，在瑞明职场召开了半年度全体员工大会。会议现场聚集了安盛天平管理层和瑞明职场同事，来自全国各分支机构和电销中心的同事在线上加入。

在大会起始阶段，我从业务增速、运营状况和机构转型三个方面跟大家分享了公司在上半年取得的长足进步，并且围绕业务发展、监管合规、效率提升与组织文化制定了下半年的目标。我也跟大家分享了集团全球的稳健表现。

首席财务官Laurent Matras马洛航在浙江分公司以视频形式参与大会，为大家讲述了上半年各业务条线强劲的增长势头，并展示了下半年的业绩目标。

执行副总裁周连成分享了分支机构的转型成果，并介绍了北京分公司总经理唐乃秋与青岛分公司总经理田雷，由两人各自分享了落地转型的经验。

安盛信利中国董事总经理周昊明在员工大会上向大家做了自我介绍，并讲解了安盛信利的业务以及在中国的战略。他将与我们的商业险团队密切合作。

首席商业险业务官曾翔向大家展示了商业险条线上半年的亮点以及下半年的工作计划。

首席风险管理、法律合规官裘海燕详述了转型中的内控合规工作以及接下来的目标。

首席市场营销和公共事务官黄长青介绍了我们参加第二届消博会的动态和成果。

As part of AXA Tianping’s Soar to Success strategy, we strive to catch up with all staff regularly and share our latest business performance and transformation process. On 10 August, we held the half-year townhall meeting at Ruiming headquarter office convening the management team, Ruiming colleagues, with branches and call centres joining online.

Kicking off the townhall meeting, I shared the remarkable progress we have made in terms of business growth, operation and institutional transformation in H1, while also setting our goals for H2, ranging from business development, regulatory compliance, to efficiency improvement and organizational culture. I also took the chance to show the Group’s solid performance globally.

Joining from the Zhejiang Branch virtually, CFO Laurent Matras talked about the business lines’ strong growth momentum in the first half of the year and laid out the goals for H2.

EVP Liancheng Zhou, spoke about the branches’ transformation achievements. He introduced Tang Naiqiu and Tian Lei, General Manager of Beijing branch and Qingdao branch, who shared their experience in implementing the translation locally.

Zhou Haoming, Country Manager of AXA XL China, introduced himself at the townhall and walked us through AXA XL’s business and its China strategy. He will be working closely with the General Insurance team in China.

Shaw Zeng, Chief Commercial Officer, showed us highlights of the commercial insurance business in the first half of the year and the work plan for H2.

Richard Qiu, Chef Risk Management and Legal Compliance Officer, discussed the internal control and compliance work in the transformation process and the upcoming targets.

Eva Huang, Chief Marketing & Communications Officer, presented AXA’s latest development and achievements at the 2nd CICPE.