Author: 安盛家园

安盛之星

AXA Stars

在安盛之星评选中，共有22位总部和机构同事摘取2022年度安盛之星，并分别获团结之星、勇敢之星、正直之星和转型之星。月刊将为这些同事专门开设“安盛之星的故事”专栏，帮助大家进一步了解安盛人践行安盛价值观的故事。

本月我们将为大家分享转型之星——济南中心支公司总经理助理葛明刚，勇敢之星——江苏分公司副总经理周荣斌，转型之星——直销在线中心培训发展部张弦，客户之星——天津分公司理赔客服部王玫的故事。

In the AXA Star contest , altogether 22 AXA colleagues from headquarters and branches are entitled to awards of AXA Stars in Transformation , Customer First , Integrity , Courage , and One AXA . This special column was set up for them so we can all know their stories in living the AXA values and making their contribution to the company’s growth.

This month we will introduce stories of our Transformation Star – GE Minggang, Courage Star – ZHOU Rongbin, Transformation Star – ZHANG Xian, Customer Star- WANG Mei.

转型之星——葛明刚

葛明刚自2011年加入安盛，目前在济南中心支公司担任总经理助理。他全力达成业务既定目标，引导全险种模块推进业务，致力于做出有利润的业务规模。2021年葛明刚大力推动齐鲁保项目，宣导产品的理念，进企业、进社区、进乡村等，积极参与宣讲活动。2022年他细化指标跟进、过程努力追进，负责的车险业务分销计划7044万，达成7660万，达成率109%；电销计划1802万，达成1742万，达成率97%。

Q1:请您分享一下获得安盛之星是什么样的感受？

首先，我非常开心与荣幸，荣获安盛之星既是对自己工作的肯定，也是对团队共同努力的回报。荣誉离不开公司领导给予的信任与支持，更离不开同事们的帮助与鼓励。其次，获得安盛之星后，更加意识到自己的责任和使命，更加注重团队合作，发挥模范带头作用，与同事共同成长、共同进步，更好地为公司和团队做出贡献。

Q2:平时生活中您有哪些保持自信、健康、快乐的习惯或者爱好？

平时生活中我一直有坚持早起的习惯。首先，早起有助于提高身体代谢，促进身体健康，有助于提高注意力和集中力，让人更加专注和清醒。其次，早起可以让我有足够的时间进行工作复盘和规划，利用早上的时间回顾近期工作的完成情况，总结经验和教训，思考对应的改进措施，同时规划下一步的目标及重点工作。

Q3:可以分享一下您最近在看的一本书、一部电影或一部剧吗？

最近观看了电影《三大队》。影片中刑警队长程兵，身陷囹圄，脱下警服后仍旧执于追凶破案。他对正义的执念，既让人心酸，更为之敬仰。十年如一日的追凶，并不是每一个人都能为之坚守。但正因为有着这样精神如炬,信念如磐的人，这个世界才总是充满光明，充满希望。现实工作当中，我们同样需要程兵这样的执着和坚守，目标清晰，不轻易动摇，激发内在动力，面对困难和挑战，坚持不懈，勇于尝试，不断寻求更好的方法和解决方案，带领团队朝着共同的目标前进。

Transformation Star – GE Minggang

Since joining AXA in 2011, Ge Minggang has been the General Manager’s Assistant at the Jinan Branch. He pours his heart into fulfilling performance targets, leading all insurance segments to improve their operations to expand the branch’s profits. In 2021, he made great efforts to drive forward the Jinan Insurance Project (Qilubao), giving speeches on the advanced philosophy of the products in companies, communities, and rural regions. In 2022, Ge Minggang refined the indicators and closely followed company progress to catch up on targets. The motor insurance distribution plan he was responsible for had a fulfillment rate of 109%, reaching 76.6 million sales compared with the 70.44 million target. The e-commerce distribution plan had a fulfillment rate of 97%, reaching 17.42 million sales compared with the 18.02 million target.

Q1: Would you share with us how it feels to receive the AXA Star Award?

I am extremely happy and honored to have received the AXA Star Award. Winning this award recognizes my individual work and our team’s collective effort. I owe this success to the trust and support of my superiors and the help and encouragement of my colleagues. After receiving the AXA Star Award, I am clearer about my responsibilities and mission; I value teamwork more. I will live up to my exemplary role and grow with my colleagues to better contribute to our company and the team.

Q2: What habit or hobby do you have to keep up your confidence, health, and happiness?

I always get up early; it is very good for your health. Getting up early helps improve metabolism, enhance physical health, and elevate focus. As a result, I am more focused and alert. Getting up early also gives me enough time to review my work and plan for the next step. I will look at what I have learned and think about how to make improvements; I also plan for the goals at the next stage and key areas that need attention.

Q3: Can you share with us a book, film, or TV show you read or watched recently?

I recently watched the movie Endless Journey. The film follows the protagonist, police captain Cheng Bing, who pursues criminals after being released from prison and is no longer a policeman. His obsession with justice is heartbreaking and admirable. Not everyone can commit their life to chasing criminals for decades without stopping. However, people like him who have such unwavering faith and strong spirit make this world full of light and hope. In our work, we also need to have the same determination as Cheng Bing, staying resolutely on our path. When we face challenges and obstacles, we have the courage to keep looking for better solutions to lead the team towards our common goals.

勇敢之星——周荣斌

周荣斌从事保险行业15年，现担任江苏分公司副总经理，主要负责非车险业务版块的推动。他梳理市场渠道，通过基础工作管理、队伍专业经营提升健康险业绩平台。他致力于推动三级机构进行业务转型，调整保费结构、人员结构，对三级机构总进行非车知识培训。同时他积极组建非车专属队伍，并拟定试行健康险渠道专属基本法，队伍人力从2人增至16人。2022年，周荣斌推动江苏机构非车业务转型，将机构非车业务占比提升至24%，健康险月均平台突破至200万，商业险月均平台突破150万，零售险月均达成350万。

Q1:请您分享一下获得安盛之星是什么样的感受？

很开心能够获评“勇敢之星”的荣誉称号，能够深刻感受到公司对我工作的肯定。感谢领导同事的包容及相互配合，才能够给到我机会和发挥空间。获得该荣誉，也深深地感受到了压力及鞭策。今后的工作中，需要更加严格要求自身，要把工作做得更好。对擅长的板块，要继续加强，对于不足的板块，要主动学习提升，维护好该荣誉称号。

Q2:平时生活中您有哪些保持自信、健康、快乐的习惯或者爱好？

除了工作外，平时生活中耗费时间最多的就是健身。好的身体状态，能让自己持续保持活力状态。当然，更是对自己、家庭的负责。

Q3:可以分享一下您最近在看的一本书、一部电影或一部剧吗？

最近没有深度的去读书或者看剧。但是我每年都能够反复观看的一部剧是《法医秦明》系列。喜欢看悬疑类的书及剧，是从父母那里养成的习惯；喜欢法医系列，则和自己的大学专业选读有关。这部小说/剧，呈现了一幅现代法医、刑侦、与人性的故事。每个系列都会由很多小故事组成，非常适合时间不太充裕的“我们”。

这部小说/剧，呈现了一幅现代法医、刑侦、与人性的故事。每个系列都会有很多小故事组成，非常适合时间不太充裕的“我们”。

秦明在小说中是主角——法医，也是叙述者。他以专业的眼光和冷静的笔触，剖析了一起起离奇的案件。通过对受害者身体的细致检查，他和他的团队运用法医技术，极致的分析及推理，将诸多线索抽丝剥茧，还原了每一个受害者背后的故事，告诉人们事件的真相，让施暴者得到法律的制裁。

这本书/剧，不能简单地用悬疑推理来定义，一系列离奇、复杂的案件背后隐藏着人性的多面性：贪婪、嫉妒、傲慢、暴怒等。在面对生与死、善与恶的选择时，有些人会因为一念之差而走上不同的道路：有对家庭的忠诚与背叛，有对子女的溺爱与控制，有对权力的渴望与恐惧.……这些复杂的情感与矛盾都在《法医秦明》中被展现。

所以，非常推荐大家去看看这个系列。

Courage Star – ZHOU Rongbin

Worked in the insurance industry for 15 years, Zhou Rongbin is the Deputy-Manager of the Jiangsu Branch, mainly responsible for the promotion of non-motor segments for the branch. He streamlines market channels, enhancing health insurance platform performance through groundwork management and specialized team operations. Organizing non-motor insurance knowledge training for tertiary institutions, Zhou Rongbin drives business transformations at the tertiary level by adjusting the premium pricing structure and personnel operation systems. He also actively encouraged the formation of specialized non-motor insurance teams and proposed running pilot guidelines designed exclusively for managing health insurance channels. His two-member team expanded to a large family of 16 members. In 2022, Zhou led the transformation of the non-motor segments in the Jiangsu branch, increasing the proportion of non-motor business performance to 24%, with a health insurance monthly platform exceeding 2 million, commercial insurance monthly platform over 1.5 million, and retail insurance monthly averaging 3.5 million.

Q1: Would you share with us how it feels to receive the AXA Star Award?

I am delighted to receive the AXA “Stars of Courage” Award, and I really feel that the company recognizes and appreciates my work. I am really grateful for the patience and teamwork of my colleagues and superiors. It is thanks to them that I had the opportunity to shine and room to grow. I also feel more pressure to do even better in the future. I am determined to be more disciplined and deliver better performance at work in the future. I will continue to improve on the segments I excel in and take the initiative to learn and improve on the segments where I fall short at the moment. I will live up to the title of AXA’s “Stars of Courage”.

Q2: What habit or hobby do you have to keep up your confidence, health, and happiness?

Aside from work, I spend most of my time exercising. A good physical condition keeps my energy up. Of course, maintaining health is also my duty to myself and my family.

Q3: Can you share with us a book, film, or TV show you read or watched recently?

I haven’t had time to really delve into a new book or a show lately. But a TV show that I can watch again and again every year is the Medical Examiner Dr. Qin series. I inherited the love for the mystery genre from my parents. I like the Medical Examiner series because of the courses I studied in university. For these reasons, I watch the Medical Examiner Dr. Qin series again every year.

The novel and the TV adaptation tell a story of modern medical examiners, criminal investigations, and human nature. It consists of many mini-stories, very suitable for us who only have a little free time.

Medical examiner Qin Ming is the narrator of the story. He dissects case after case of strange happenings with professionalism and calmness. By meticulously examining the victim’s body, he with his team used forensic science to analyze and deduct the story behind the case, unveiling the truth of the crime, and bringing the perpetrator to justice.

This book/drama can’t be defined as belonging to the mystery or detective genre. A series of bizarre and complex cases show us the many faces of humanity: greed, jealousy, pride, wrath. When faced with choices between life and death, good and evil, some people’s lives are changed forever with just one thought. In the stories, there is family loyalty and betrayal, adoration and control for one’s children, and desire and fear of power. These intricate emotions and dilemmas are all presented by Medical Examiner Dr. Qin.

I highly recommend you to have a look at the series.

转型之星——张弦

张弦自2009年2月加入安盛，目前在培训发展部负责培训管理工作。面临公司非车转型发展，张弦作为培训讲师一直积极思考和探索非车专业能力与技能的提升。她主动了解行业动态，提前熟知非车业务，潜心挖掘消费市场，积极探索非车销售思路，激发客户需求，帮助客户搭配非车产品，进而促进非车业绩增长。她致力于组织搭建直销在线中心非车培训体系，多维度开发课程15门，覆盖2961人次，覆盖率达99%。试点班整体非车业绩产能从训前保费1086842元提升至训后的1360973元，提升幅度高达25%。

Q1:请您分享一下获得安盛之星是什么样的感受？

能成为本届转型之星的获得者之一，我感到十分荣幸。人们常说一粒种子只有深植于一片沃土，才能拥有无限生机；我觉得一个人也是一样，只有置身于一个努力拼搏的氛围里才会有进步，才能蓬勃向上。我非常有幸能够来到这片沃土，在它的培养造就下，小小的我才得以成长。这份荣誉，也是对我们团队成员在转型道路上共同努力的肯定，我们将带着这份动力，继续密切配合公司领导的战略思路，保持开拓进取的心态，携手并进，不断前行。

Q2:平时生活中您有哪些保持自信、健康、快乐的习惯或者爱好？

善于发现生活中的点滴美好。生活是丰富多彩的，从不同的角度去观察生活，能够发现不同的美。有时是温暖的阳光、有时是翠绿的植物、有时是可爱的朋友、有时是意想不到的惊喜……这些美好的瞬间会让我感到无比的幸福和满足，从而对生活保持着热爱，因为热爱生活而被治愈，这本就是积极反馈的循环。

Q3:可以分享一下您最近在看的一本书、一部电影或一部剧吗？

《人生忽如寄》，莫负茶汤好天气。汪曾祺先生的文字，没有跌宕起伏的剧情，没有波谲云诡的情节，却如同一股温暖的涓涓细流，淌过心田。就像是一位慈祥的老人，向你娓娓道来他对生活的点滴感悟，文字间能感受到一种细腻温和的力量，同时不失真性情，清新可爱又治愈，日日有小暖，至味在人间。

Transformation Star – ZHANG Xian

Zhang Xian joined AXA in February 2009; she is working on training and management at the Department of Training and Development. Faced with the company’s transition to non-motor insurance, Zhang Xian has taken the time to consider and explore, as a training coach, improving her skill sets for non-motor segment operations. She took the initiative to learn about the latest news in the industry and studied ahead on non-motor insurance, spending her time digging potentials in the consumer market. She eagerly combed through sales strategies for the non-motor segments. She inspired consumers to realize their needs while helping them to organize a non-motor product portfolio, increasing sales numbers. Zhang Xian organized and constructed an on-the-job training system for non-motor operations at the direct sales online center, developing 15 multi-dimensional courses attended by 2,961 people, with a coverage rate of 99%. The non-motor business performance was consequently improved. Her pilot courses improved non-motor business performance by 25%, from the pre-training number of 1,086,842 RMB to the post-training number of 1,360,973 RMB.

Q1: Would you share with us how it feels to receive the AXA Star Award?

I am honored to be one of the people to receive the AXA Star in Transformation. People often say a seed needs fertile land to live up to all its thriving potential. I think the same is true for people: one only progress in an environment of striving for success. I am very fortunate to have found the “fertile land” for my growth; my achievements are thanks to its nurturing and encouragement. This honor is also a recognition of our team members’ collective efforts on the path of transformation. We will continue to closely align with the company’s strategic direction, maintain a pioneering spirit, and move forward together

Q2: What habit or hobby do you have to keep up your confidence, health, and happiness?

I have an eye for small happiness in life. Life is iridescent. You find different beauty in it from different angles. Beauty is the warm sunshine, the verdant plants, lovely friends, and unexpected surprises… these moments make me immensely satisfied and joyous. I am passionately in love with life, and in turn, my heartaches get healed because of that love. It’s a positive cycle.

Q3: Can you share with us a book, film, or TV show you read or watched recently?

Life is Short, by Wang Zengqi, encourages you not to let a day of perfect weather and a good cup of tea go to waste. Mr. Wang Zengqi doesn’t entice you with dramatic stories or cunning plots. His writing is a flowing stream that nourishes your heart as you read the book. It is like listening to a kind elder telling you about the things he learned in life. You can feel a gentle but firm strength between the lines; at the same time, he is also so very humorous about it! It is lovely and healing. Little sparkling moments in every day are the best things about life.

客户之星——王玫

王玫从事理赔工作多年，目前在天津分公司理赔客服部负责人伤法务管理工作。她长期积极践行“从赔付者到陪伴者”的服务理念，始于担当，诚于专业，带领医疗查勘团队积极转型，坚持从客户诉求出发，不断提高服务质量，以实际行动推动业务发展，有效促进公司业务持续发展。凭借专业知识和丰富经验，王玫连续多年被选拔为天津保险行业保险合同纠纷调解员，客户满意度高，在多家第三方机构、法院获得一致好评。

Q1:请您分享一下获得安盛之星是什么样的感受？

获得安盛之星的荣誉是我职业生涯中的一个重要里程碑。这不仅是对我个人工作的认可，更是团队协作的果实。这份荣誉不仅让我感到无比自豪，更激发了我不断提升的决心。我相信这个荣誉将为我的职业生涯注入新的动力，我将以此为契机，更加努力奋斗，为公司创造更多价值。这次荣誉是过去努力的回报，也是未来更高目标的起点。感谢同事们及公司的支持，期待在团队共同努力下，创造更多灿烂的业绩，为公司的未来贡献自己的一份力量。

Q2:平时生活中您有哪些保持自信、健康、快乐的习惯或者爱好？

日常生活中，我极为注重通过健康饮食和旅行的方式来保持自信、健康及快乐。对于饮食，我钟情于控油少盐的健康饮食习惯，确保身体得到充分滋养。与此同时，旅行是我疏解繁忙生活压力的绝佳方式，让我有机会沉浸在不同的文化和风景中，从而为生活注入活力和新鲜感。这两个习惯不仅让我在享受美食的同时保持身体健康，也让我在探索世界的过程中找到内心的平衡，持续保持快乐年轻的心态。

Q3:可以分享一下您最近在看的一本书、一部电影或一部剧吗？

最近看了一部50年前的老电影《十二怒汉》，电影讲述了一个几乎就被定罪的弑父少年的案子，在庭审之后由十二个男人组成的陪审团讨论案情的故事。电影开始在一个纽约法院的门口，经过一个简短的庭辩总结之后，进入了陪审团讨论阶段。

电影里谈到了权力，亨利·方达所饰演的陪审员指责另一位陪审员说：我们有什么权力如此轻描淡写且毫不讨论地把另一个人的生命结束了呢。结束他人的性命并不是一件可以如此轻率的事，本来应该没有任何疑问的一场投票因为对生命应有的尊重而变得有点扑朔迷离了。大量的长镜头和语速极快的讨论，平和的反驳和合理的推断，这场长达九十分钟的辩论扣人心弦，节奏利落，结构紧凑，主题严肃，丝毫不因故事场景的局限性而显得沉闷。

以现在来说；两个月前的电影已经不算新片了。而这部穿越了50年时光的电影在如今看来依旧还能让人横生感触，这让我相信了经典。时光流逝，总有些东西会被遗忘；而有些东西则总会被人说起、想起并最终记住。

Customer Star- WANG Mei

Wang Mei has worked in the Claims Department for years. She is currently at the Claims Customer Service Department of the Tianjin Branch on legal management of personal injuries. She is a long-time practitioner of the service principle “from payer to partner”. With professionalism and a dutiful personality, she led the medical claims investigation team to make a proactive transformation and insist on improving service quality through the consumers’ perspectives and demands. Her concrete actions drove operation development, effectively facilitating the sustained development of the company’s business. With her professional knowledge and rich experience, Wang Mei has been selected as the mediator for insurance contract disputes in the Tianjin insurance industry for consecutive years, with a high degree of customer satisfaction rate, and has received unanimous praise from many third-party organizations and the court.

Q1: Would you share with us how it feels to receive the AXA Star Award?

Receiving the AXA Star Award marks a significant milestone in my career. It is not only a recognition of my own work but also the result of our outstanding teamwork. I am proud but also inspired to become better. I believe the award injects new motivations into my career. I will take this opportunity to work harder and create more value for the company. The award is the answer to my hard work of the past; it is also the beginning of achieving new heights in the future. I must thank my colleagues and the company for their support. Hopefully, we can deliver more excellent performance in the future, making contributions to the company’s future through our collective efforts.

Q2: What habit or hobby do you have to keep up your confidence, health, and happiness?

I think it is really important to travel and maintain a healthy diet to stay confident, healthy, and happy. I am particularly partial to less oil and less salt diet to make sure my body gets enough nourishment. Travel is a great way for me to relieve stress. It gives me the opportunity to immerse myself in different cultures and experience beautiful scenery, pumping new, refreshing energy into my life. These two habits help me enjoy great food and maintain physical health, keeping my internal balance as I explore the world and staying forever young and happy.

Q3: Can you share with us a book, film, or TV show you read or watched recently?

I recently watched Twelve Angry Men, an old movie from 50 years ago. The film tells the story of a boy in charge of patricide. Following the court proceedings, a jury of twelve men discuss his case. The first scene is at the front of a New York courthouse; after a brief summary of the case, the jury deliberation phase begins.

The film addresses the issue of power, with Henry Fonda’s character accusing another juror, What right do we have to kill someone so casually and without discussion? Ending another person’s life is not a matter to be taken lightly, and what should have been an unquestionable vote is now complicated by respect for life. With extensive long takes and rapid-paced discussions, calm rebuttals, and logical deductions, the ninety-minute debate is captivating, well-paced, tightly structured, and solemn. The story is never dull despite being set in a confined space.

Today, a movie from two months ago no longer counts as new. Yet, this film of 50 years ago still resonates today. I now believe that there are things such as timeless classics. Some may be forgotten with time. But some remains to be talked about, thought about, and remembered.

亲爱的安盛天平同事：

2023年是我带领大家经历的第一个完整财年，是疫情后的第一年，是宏观环境充满挑战的一年，也是安盛天平经历关键变革的一年。在市场竞争压力加剧的同时，公司始终坚守“利润导向”的价值观，推行了一系列大胆的改革，做出了一些必要但痛苦的止血动作。在有限的资源下，我们凭借上下一心和艰苦奋斗，交出一份不错的成绩单，我们每个人都该为此而骄傲！

在刚刚结束的机构年终会上，与会同仁一起回顾了2023年的经营成绩，峥嵘岁月，感慨自豪。2023年，全公司保费收入63.5亿，保费同比增速8%，全年亏损额同比减少60%，这是公司独资以来减亏幅度最大的一年。共有11家机构全年实现直通车盈利，其中山东、宁波和四川排名前三。与2022年相比，共有19家机构的盈利水平得到改善。公司偿付能力充足率239%，比2022年上升了37个百分点。在消费者权益保护方面，全司消保监管评价得分80.9分，评价结果为二级B，较去年三级A有显著提升。2023年，公司响应政府和监管的号召，成为首批在上海临港成立再保险运营中心的险企，并完成平台首单签约，以实际行动支持国家战略。在2024年中法建交60周年前夕，我们借助集团力量，通过与头部国有险企达成战略合作，成功落实上亿元的合约业务，开辟了新的业务路径。

展望2024，对公司来说这将是扭亏为盈的关键一年。市场的不确定性将更加考验我们的战略定力——长期经营，提升能力，聚焦利润，坚持有品质增长，探索属于安盛天平的独特发展道路。总公司把控整体策略方向，机构端寻找当地市场的突破口，深入调研市场，找到优质板块集中资源发展。同时监管环境也愈加严格，各家机构守土有责，绝对不能在管理方面放松对合规和消保的要求。

送玉兔，迎金龙，奋楫浪，上云霄！春节来临之际我携同管理层给各位及您的家人拜一个早年，期待与大家乘风破浪，龙腾四海！

（供中国大陆区以外同事观看,For AXA colleagues outside mainland China)

Dear colleagues at AXA Tianping:

The year 2023 was the first complete fiscal year we have been through together with me as your CEO. It is the first year after the pandemic came to an end, a year of many challenges in the macroeconomic environment, and a year of critical transformations for AXA Tianping. As competition pressure mounts in the industry, our company has consistently implemented a “profit-oriented” value system, based on which a series of bold reforms were carried out. We made some necessary, albeit painful, decisions to cut down on our losses. Despite the limited resources we had to work with, our solidarity, tenacity, and hard work helped us deliver commendable results. We should all be very proud of our achievements!

At the recent annual corporate meeting, we reviewed our milestones and successes of 2023, taking great pride in how we responded in times of great trial and adversity. In 2023, our company received a premium income of 6.35 billion, which increased by 8% year-over-year; the annual loss was reduced by 60% compared to 2022, marking the most extensive loss reduction since AXA Tianping became a wholly-owned subsidiary. Eleven branches achieved direct profitability for the entire 2023, with Shandong, Ningbo, and Sichuan branches ranking in the top three. Nineteen branches see improvement in their profitability status compared with 2022. The company’s solvency ratio was 239%, up 37 percentage points from 2022. AXA Tianping scored 80.9 on the consumer protection risk assessment and a Level 2B rating, making significant progress since last year’s rating of Level 3A. We also responded to calls from the government and regulatory bodies to become one of the first insurance companies to establish a reinsurance center in Shanghai Lin-gang, and completed the first-ever contract signed on the platform. With proactive, concrete actions, we are resolute in support of national policies and strategies. On the eve of the 60th anniversary of China and France establishing diplomatic relations in 2024, we leveraged our resources to reach strategic collaboration agreements with top-tier state-owned insurance companies, which landed us contracts worth hundreds of millions and opened new doors in business and operation.

Now, we stand on the doorstep of 2024, and this will be a crucial year for us as we turn losses into profits. Market uncertainties will test our focus and strategy more than ever. We need to stay resolutely on track of long-term development to enhance our capabilities. With an eye always on profit, we commit to quality growth for the company in exploring a development path unique to AXA Tianping. As the headquarters steer the ship, overseeing our general strategic direction, our local branches seek to find openings and breakthroughs in the regional market by conducting in-depth research and focusing resources on sectors with excellent opportunities. Meanwhile, the regulatory environment is becoming more uncompromising, and all branches are responsible for managing their operations to ensure strict compliance and safeguard consumer rights.

As we bid farewell to the Year of Rabbit and welcome the Year of Dragon, we look forward to 2024 with wonderful expectations for a future of soaring success and favoring wind! Along with our management team, I wish you and your family a joyful, prosperous, Happy New Year! I am confident that together, we will continue to achieve greater heights.

---

---

安盛天平首席执行官 左伟豪

CEO of AXA Tianping Kevin Chor

亲爱的安盛天平同事：

2023年是我带领大家经历的第一个完整财年，是疫情后的第一年，是宏观环境充满挑战的一年，也是安盛天平经历关键变革的一年。在市场竞争压力加剧的同时，公司始终坚守“利润导向”的价值观，推行了一系列大胆的改革，做出了一些必要但痛苦的止血动作。在有限的资源下，我们凭借上下一心和艰苦奋斗，交出一份不错的成绩单，我们每个人都该为此而骄傲！

在刚刚结束的机构年终会上，与会同仁一起回顾了2023年的经营成绩，峥嵘岁月，感慨自豪。2023年，全公司保费收入63.5亿，保费同比增速8%，全年亏损额同比减少60%，这是公司独资以来减亏幅度最大的一年。共有11家机构全年实现直通车盈利，其中山东、宁波和四川排名前三。与2022年相比，共有19家机构的盈利水平得到改善。公司偿付能力充足率239%，比2022年上升了37个百分点。在消费者权益保护方面，全司消保监管评价得分80.9分，评价结果为二级B，较去年三级A有显著提升。2023年，公司响应政府和监管的号召，成为首批在上海临港成立再保险运营中心的险企，并完成平台首单签约，以实际行动支持国家战略。在2024年中法建交60周年前夕，我们借助集团力量，通过与头部国有险企达成战略合作，成功落实上亿元的合约业务，开辟了新的业务路径。

展望2024，对公司来说这将是扭亏为盈的关键一年。市场的不确定性将更加考验我们的战略定力——长期经营，提升能力，聚焦利润，坚持有品质增长，探索属于安盛天平的独特发展道路。总公司把控整体策略方向，机构端寻找当地市场的突破口，深入调研市场，找到优质板块集中资源发展。同时监管环境也愈加严格，各家机构守土有责，绝对不能在管理方面放松对合规和消保的要求。

送玉兔，迎金龙，奋楫浪，上云霄！春节来临之际我携同管理层给各位及您的家人拜一个早年，期待与大家乘风破浪，龙腾四海！

（供中国大陆区以外同事观看,For AXA colleagues outside mainland China)

Dear colleagues at AXA Tianping:

The year 2023 was the first complete fiscal year we have been through together with me as your CEO. It is the first year after the pandemic came to an end, a year of many challenges in the macroeconomic environment, and a year of critical transformations for AXA Tianping. As competition pressure mounts in the industry, our company has consistently implemented a “profit-oriented” value system, based on which a series of bold reforms were carried out. We made some necessary, albeit painful, decisions to cut down on our losses. Despite the limited resources we had to work with, our solidarity, tenacity, and hard work helped us deliver commendable results. We should all be very proud of our achievements!

At the recent annual corporate meeting, we reviewed our milestones and successes of 2023, taking great pride in how we responded in times of great trial and adversity. In 2023, our company received a premium income of 6.35 billion, which increased by 8% year-over-year; the annual loss was reduced by 60% compared to 2022, marking the most extensive loss reduction since AXA Tianping became a wholly-owned subsidiary. Eleven branches achieved direct profitability for the entire 2023, with Shandong, Ningbo, and Sichuan branches ranking in the top three. Nineteen branches see improvement in their profitability status compared with 2022. The company’s solvency ratio was 239%, up 37 percentage points from 2022. AXA Tianping scored 80.9 on the consumer protection risk assessment and a Level 2B rating, making significant progress since last year’s rating of Level 3A. We also responded to calls from the government and regulatory bodies to become one of the first insurance companies to establish a reinsurance center in Shanghai Lin-gang, and completed the first-ever contract signed on the platform. With proactive, concrete actions, we are resolute in support of national policies and strategies. On the eve of the 60th anniversary of China and France establishing diplomatic relations in 2024, we leveraged our resources to reach strategic collaboration agreements with top-tier state-owned insurance companies, which landed us contracts worth hundreds of millions and opened new doors in business and operation.

Now, we stand on the doorstep of 2024, and this will be a crucial year for us as we turn losses into profits. Market uncertainties will test our focus and strategy more than ever. We need to stay resolutely on track of long-term development to enhance our capabilities. With an eye always on profit, we commit to quality growth for the company in exploring a development path unique to AXA Tianping. As the headquarters steer the ship, overseeing our general strategic direction, our local branches seek to find openings and breakthroughs in the regional market by conducting in-depth research and focusing resources on sectors with excellent opportunities. Meanwhile, the regulatory environment is becoming more uncompromising, and all branches are responsible for managing their operations to ensure strict compliance and safeguard consumer rights.

As we bid farewell to the Year of Rabbit and welcome the Year of Dragon, we look forward to 2024 with wonderful expectations for a future of soaring success and favoring wind! Along with our management team, I wish you and your family a joyful, prosperous, Happy New Year! I am confident that together, we will continue to achieve greater heights.

---

---

安盛天平首席执行官 左伟豪

CEO of AXA Tianping Kevin Chor

安盛天平荣膺第十三届公益节“2023年度ESG先锋企业奖”

AXA Tianping Wins the “2023 ESG Pioneer Company” at the 13th Philanthropy Festival

2024年1月23日至24日，备受瞩目的第十三届中国公益节暨2023ESG影响力年会在北京盛大举行。本次公益节以企业ESG为支点，聚焦可持续发展，旨在搭建一个多方深度对话与合作的平台。

在这次盛会上，安盛天平凭借其在ESG领域的卓越表现和持续领先的管理能力，荣获“2023年度ESG先锋企业奖”。这一荣誉不仅是对安盛天平在ESG领域杰出贡献的认可，更是对其在推动社会可持续发展进程中创造的价值的高度肯定。值得一提的是，这也是安盛天平连续四年在中国公益节上获得表彰，充分展现了其在ESG管理理念与实践方面的突出成就。

当前，随着“双碳”战略的深入推进，越来越多的组织和企业将可持续发展作为核心目标。安盛天平积极响应国家双碳目标及监管发展绿色金融的倡议，充分利用集团优势，将先进的可持续发展理念融入自身的战略之中。我们不断探索和创新，以期实现公司的长期、均衡、高质量的可持续发展。同时，我们始终恪守品牌使命“守护生命之本，践行人类进步”，为实现公司及社会的高质量、可持续发展愿景而不懈努力奋斗。

The 13th Philanthropy Festival and the 2023 ESG Summit were hosted in Beijing between 23 and 24 January 2024, garnering great public and industry attention. The 13th Philanthropy Festival emphasizes corporate sustainable development by evaluating ESG strategies. It aims to create a platform for profound discussion and cooperation.

AXA Tianping wins the 2023 ESG Pioneer Company Award for our outstanding ESG performance and leading management strength. The award is not only a recognition of AXA Tianping’s influential contributions in the field of ESG but also a strong endorsement of the values we created in promoting social sustainable development. This is also the fourth consecutive year that AXA Tianping has won awards at the Philanthropy Festival, a true testament to our exceptional achievements in ESG oversight and practice.

As the implementation of the “double carbon” policy progresses, an increasing number of organizations and companies are making sustainable development their top priority. AXA Tianping leverages the Group’s professional strength to respond to national “double carbon” targets and the regulatory call for green finance, seamlessly incorporating sustainable development values in our corporate strategies. With continued exploration and innovation, we look to realize long-term, high-quality, and balanced sustainable development for the company. We will always stay true to the brand mission, “Act for human progress by protecting what matters”, in our endeavor to create a beautiful, sustainable future for the company and society at large.

同贺甲子盛事，共谱璀璨新章 ——安盛恭祝中法建交60周年

AXA Celebrates the 60th Anniversary of China-France Establishment of Diplomatic Relationship

2024年是中法建交60周年，也是安盛扎根中国25周年。25年来，安盛有幸见证并亲身参与了中国惊人的发展：人民生活水平持续提高、实体经济蓬勃发展、数字化等基础设施日益完善，一些新兴行业在世界舞台崭露头角，并且在可持续发展领域为应对气候变化做出庄严承诺，以专业、高效和负责任的产品与服务，为企业和个人提供保险保障。

安盛在华里程碑

安盛集团成立于1817年，总部位于法国巴黎，是全球领先的保险及资产管理集团之一。在国际知名品牌咨询机构Interbrand在2023年公布的权威品牌价值排行榜中，安盛位居第44位，并在2009至2018年间，连续10年蝉联全球第一保险品牌，是最有价值的保险公司之一。

1999年，安盛进入中国，有幸见证和参与了波澜壮阔的金融业改革。可以说，安盛每一个发展的里程碑，都离不开得天独厚的营商环境和各级政府的大力支持。

2020年12月，随着安盛集团完成全资收购，安盛天平以“中国首家外商独资财产保险公司”的身份崭新亮相，将业务从单一车险扩展至健康险、商企险、意外险等多元领域，更好地满足人民群众对美好生活的向往，更全面地服务包括中小微企业等在内的实体经济发展。通过遍布全国20个省份的25家分公司，我们为超过300万中国个体及商业客户提供服务。

2022年，安盛进入以“多元产品，品质把控，持续发展”为主要特征的发展新阶段，追求高质量发展与盈利性增长的同时，驱动车险、健康险、商业险、意外险等多元业务协同发展。安盛的创新基因在集团内部一脉相承，依托集团全球领先的技术实力与行业经验，我们在中国首家运用Akur8人工智能技术改进定价流程，充分满足动态风险环境下不断变化的客户需求，同时确保最大程度的透明度和风险管控。

ESG可持续发展

“守护生命之本，践行人类进步”是安盛的品牌使命。我们视保障为业务核心：关注个体幸福，助力企业发展，更推动社会进步。安盛的存在并不止步于创造营收，更追求造福社会。围绕气候变化及普惠金融两大主题，安盛集团发布七项可持续发展承诺，建构自身可持续发展战略——作为负责任的投资者，设定绿色投资目标，帮助客户和社会向低碳经济转型；作为负责任的保险公司，为弱势群体提供普惠金融保险产品与服务；作为行业典范，承担大企业责任，将 ESG核心理念与标准全面融入管理体系中，实现价值链净零排放。

在中国，安盛天平积极响应监管号召，严格遵循集团的ESG倡议，以业界严格标准规范自身运营，以政府、社会机构、股东、客户、员工、合作伙伴和供应商等利益相关方的核心诉求为己任，力求在双碳时代，实现安全、合乎道德规范以及可持续发展，减少公司经营对环境和社会可能产生的负面影响。

2022年4月，安盛天平正式启动ESG元年，并成立了以CEO为首的ESG工作委员会，综合自身发展实际、集团可持续发展战略以及绿色金融政策方针，制定了可持续发展的行动框架，明确围绕绿色低碳、普惠金融与社会责任、人才赋能、数字化创新与合规治理等四大核心议题开展行动。

绿色低碳方面，安盛天平充分利用集团的全球经验与技术专长，探索推进新能源车险的创新迭代，其占整体车险份额在2023年提升至10%，远超行业水平。同时依托成熟的灾害数据模型及丰富的承保定价经验，我们在新疆、广东、江苏、上海、浙江、福建、江西和陕西等省份落地了多个天气指数保险项目，并通过气候指标数据助力推广智慧农业，不仅缓解了极端天气对民生的不利影响，更丰富了财政支持下的多层次巨灾风险分散机制，最大程度地发挥保险的金融杠杆效应，增强当地抗风险能力和安全生产保障水平。

普惠金融与社会责任方面，安盛天平积极响应普惠金融国家战略，努力缩小社会保障差距，为弱势和低收入人群填补保障缺口。通过与当地政府的紧密合作，我们积极参与济南、徐州、文山、玉林、钦州等多地的惠民保项目。2023年1月，在集团的支持下，我们和中国人民大学普惠金融研究院（CAFI）合作的《在不确定性中构建家庭金融健康——中国中低收入家庭财务日记研究》正式发布。项目纪录了湖南、陕西和上海等三个地区197户中低收入家庭的财务情况，充分了解了中国城乡中低收入家庭的真实财务需求以及使用金融服务方面存在的问题，为进一步做好普惠保险提供了有力的实践基础。在社会责任领域，安盛天平连续三年携手爱佑慈善基金会，组织30多场线上线下志愿者活动，为数百名重疾儿童及困境儿童带来温暖与陪伴，累计捐助善款60万人民币。

人才赋能方面，安盛天平围绕“预防、护理和支持”三大支柱，为员工长期提供关注身心灵健康的系列服务，并致力于打造平等、和谐的工作环境，让包括少数群体在内的所有人士都能感受到爱与包容，促进男女平等、同工同酬。

数字化创新与合规治理方面，安盛天平以规范公司治理、长期专业保障和系统风险管控作为公司经营之本，持续提升公司整体风险管理水平，完善偿付能力风险管理体系，倡导合规稳健的企业文化。

从陆家嘴到滴水湖

充分发挥保险保障和风险管理的专业优势，服务实体经济发展，维护金融与社会稳定，是安盛的企业责任和对中国市场的承诺。推进高水平开放是金融业发展的必由之路，安盛天平第一时间响应国家战略和政府号召，紧紧把握上海国际再保险中心建设的历史性机遇，积极投身上海再保险“国际板”建设。

2023年6月，国家金融监督管理总局与上海市政府共同发布《关于加快推进上海国际再保险中心建设的实施细则》的政策号召。安盛天平迅速启动内部资源整合与筹建工作，在集团最高层领导的鼎力支持下，安盛天平上海再保险运营中心在8月14日顺利获得国家金融监督管理总局批复，我们有幸成为首批入驻临港新片区再保险国际交易中心的先锋险企，中国速度与法国速度完美契合。10月26日，在2023上海国际再保险会议开幕仪式上，安盛天平上海再保中心与临港新片区管委会、上海保交所签署了三方合作框架协议，标志着安盛天平上海再保中心成为再保险“国际板”的创始成员。

11月6日，安盛天平应邀参加第六届中国国际进口博览会，并举办了再保险“国际板”首单国际分入合约签署仪式。国家金融监督管理总局上海监管局党委书记、局长王俊寿，法国驻上海总领事王度（Joan Valadou）等多位重量级嘉宾共同见证了安盛扎根中国的全新一步。首单签约具有双重意义——交易双方均在再保险“国际板”登记注册，并通过再保险交易中心国际再保险业务平台完成交易；而首单业务也是对国家倡导的“港车北上”政策的积极响应，体现了安盛为粤港澳大湾区一体化融合发展贡献保险力量。

在当前世界正面临百年未有之大变局的重要时刻，作为东西方优秀文明的两大代表，中法两国关系的和谐稳固更是弥足珍贵。作为在华的法资保险公司，安盛天平将坚定不移地担当中法文化交流的使者，争做金融强国的建设者，做好金融高水平开放的先行者，以服务实体经济为宗旨，以服务实现中国式现代化为目标，为增强上海国际金融中心的竞争力和影响力，推动我国金融高质量发展、推动中法关系不断迈上新台阶贡献一份力量。

凡此过往，皆为序章。未来让我们携手同行，共同把握时代机遇，共创互利共赢！

In 2024, China and France will celebrate the 60th anniversary of their diplomatic relations establishment; and AXA will mark its 25th year in China. Over the past 25 years, AXA has had the honor to witness and participate in the spectacular growth of China. Living standards are improving, the real economy is growing, and digital and other infrastructures are expanding. Emerging industries are making their mark around the globe. AXA Tianping makes a solemn promise to fight climate change in sustainable development. With our professional, efficient, and reliable services and products, we offer insurance protection to individuals and corporations.

Milestones for AXA in China

Founded in 1817, AXA is one of the world’s leading insurance and asset management groups, with its headquarters stationed in Paris, France. It is one of the most valuable insurance companies, taking the title of the world’s best insurance brand for 10 consecutive years between 2009 and 2018. In the Best Global Brands ranking posted by Interbrand, the internationally renowned brand consultancy, AXA took 44th place in 2023.

In 1999, AXA entered the Chinese market and was privileged to witness and participate in the country’s breathtaking financial reforms. It is safe to say that every AXA milestone was achieved through the beneficial business environment and the firm support from every level of the government.

In December 2020, AXA completed the acquisition of the remaining 50% stake in AXA Tianping, making the company “the first foreign-owned P&C insurer in China”. By taking full control of AXA Tianping’s management, AXA is expanding its services from car insurance to diversified offerings, including insurance for health, corporate, accident, and more. AXA Tianping endeavors to fulfill people’s wishes for happiness and more comprehensively serve small, medium, and micro-enterprises as well as the real economy in general. Through a nationwide footprint of 25 branches covering 20 provinces, we serve over 3 million individual and commercial clients in China.

In 2022, AXA entered a new phase of outstanding development and profitable growth, characterized by “diverse products, quality control, and continuous expansion”, providing a range of synergized products and services across health, motor, accident, and commercial lines. Innovation is written in AXA’s DNA; the Group’s world-leading technological prowess and industry experience are the backbone of the development of AXA Tianping. We are the first insurer in China to deploy Akur8’s high-performing AI technologies to enhance the pricing process, meeting complex and fluctuating customer needs in dynamic risk environments while maintaining full transparency and strong control.

ESG Sustainable Development

“Act for human progress by protecting what matters” is AXA’s brand mission. We see guarantee as the heart of our operation, as we focus on individual happiness, support corporate development, and promote social progress. AXA goes beyond generating profits; we seek to enhance the quality of life for all. To assess the impact of its sustainability strategy – built around climate and inclusive protection – AXA takes on seven measurable commitments. As a responsible investor, we set a target for green investment and facilitate the green transition to a low-carbon economy for our clients and society. As a responsible insurer, we offer inclusive financial insurance products and services for vulnerable populations. As an exemplary company, we take on the social responsibilities as a large corporation, integrating the ESG core values and standards in the management system to achieve net-zero emissions in the value chain.

AXA Tianping proactively responds to regulatory changes in China while strictly complying with both the Group’s ESG initiatives and industry standards. At the center of our operation are the demands of the government, social institutions, shareholders, clients, employees, partners, suppliers, and other interested parties. We seek sustainable development defined by secure moral standards in the “double carbon” era, minimizing the negative impact of company operations on the environment and society.

AXA Tianping made 2022 a year for ESG dedications: in April, we established an ESG Committee led by the CEO, putting down an action framework for sustainable development based on realistic self-assessment, sustainability corporate strategy of the Group, and green finance policies. Our actions revolve around four core areas: low-carbon green initiatives, inclusive finance and social responsibility, talent empowerment, innovative digitalization, and compliance.

For low-carbon green initiatives, AXA Tianping leverages the global experience and technical expertise of the Group to promote innovative iterations of new energy vehicle insurance, boosting its share of the total motor insurance to 10% in 2023, a figure that far surpasses industry peers. Additionally, our advanced catastrophe loss modeling and extensive underwriting experience allow us to implement multiple weather index-based insurance across the provinces of Xinjiang, Guangdong, Jiangsu, Shanghai, Zhejiang, Fujian, Jiangxi, and Shaanxi. AXA Tianping is also involved in the promotion of intelligent agriculture with the weather index, which is not only beneficial to the alleviation of extreme weather’s impact on public welfare, but helps to enrich the multi-layered risk-sharing mechanism with fiscal support too. We boost the level of risk resistance and safe production guarantee for local regions by maximizing the financial leverage effect of insurance.

On the inclusive finance and social responsibility front, AXA Tianping proactively responds to national policies to reduce gaps in social security, offering protection for vulnerable and low-income populations. We also actively participate in supplementary insurance projects like Huiminbao in various cities and towns, such as Jinan, Xuzhou, Wenshan, Yulin, and Qinzhou, in close collaboration with local governments. In January 2023, with the support of the Group, our joint study with the Chinese Academy of Financial Inclusion (CAFI) of Renmin University of China, Constructing a Healthy Finance for Families Amidst Uncertainties: a Study of the Family Finance Diary of Low to Middle-Income Families in China, was published. Highlighting the genuine financial needs and challenges faced by these families in accessing financial services, this research looked into 197 low to middle-income families in Hunan, Shaanxi, and Shanghai. It provides a solid foundation for us to develop our inclusive insurance measures further. In terms of social responsibility, AXA Tianping has worked with the Ai You Foundation for three consecutive years and has organized more than 30 volunteer events, both online and offline. We brought comfort, joy, and companionship to hundreds of critically ill and disadvantaged children, and donated a total of 600,000 RMB.

For talent empowerment, the three pillar values of AXA Tianping, “prevention, care, and support”, remain front and center in our endeavors to offer long-term support for our employees’ mental and physical well-being. We are committed to creating a workplace of inclusiveness and fairness to accommodate all minority groups with love, which is the best environment to promote gender equality and equal pay.

As for innovative digitalization and compliance, AXA Tianping builds its operation on the solid ground of standardized corporate governance, long-term professional assurance, and systematic risk control. We continue to structurally improve our capabilities in risk management and solvency for a corporate culture defined by compliance and stability.

From Lujiazui to Dishui Lake

AXA’s promise to the Chinese market and the corporate responsibility it adheres to is to leverage AXA’s professional strength in insurance protection and risk management to promote the real economy while protecting financial and social stability. The progress of the financial industry relies on embracing an open market. Answering national strategies and government callings at the first instance, AXA Tianping seized the historic opportunity of the Shanghai Reinsurance Center establishment and immediately committed to building an international platform for Shanghai.

In June 2023, the National Financial Regulatory Administration and the Shanghai Municipal Government jointly released Guidelines for Accelerating the Construction of the Shanghai International Reinsurance Center. AXA Tianping quickly moved into motion, leveraging internal resources in preparation for the center’s construction. Backed by firm support from the Group’s executives, AXA Tianping Shanghai Reinsurance Operation Center was approved by the National Financial Regulatory Administration on August 14. We became one of the pioneering insurance companies in the Lin-gang Special Area International Reinsurance Trading Center. The speed of China and the speed of France were perfectly in sync. During the opening ceremony of the Shanghai International Reinsurance Conference on October 26, AXA Tianping Shanghai Reinsurance Center signed a collaboration framework agreement with the Lin-gang Special Area Management Committee and Shanghai Insurance Exchange. Hence, AXA Tianping became a founding member of the Shanghai international reinsurance platform.

On November 6, AXA Tianping was invited to the 6th China International Import Expo (CIIE), and hosted the ceremony for the first contract signing on the Shanghai international reinsurance platform. Many esteemed guests, including Wang Junshou, the Party Secretary and Director of the National Financial Regulatory Administration Shanghai Branch, and Joan Valadou, Consulate General of France in Shanghai, were in attendance to witness AXA taking a firm step in its commitment to China. The signing of the first contract is highly significant in two ways: firstly, it represents the two parties to the contract have registered and completed a transaction on the international reinsurance platform of the Reinsurance Trading Center. Secondly, it is an active answer to the call of the “Northbound Travel for Hong Kong Vehicles” national policy, meaning AXA has contributed its professional strength in insurance to the integrated development of the Guangdong-Hong Kong-Macao Greater Bay Area.

As the world is on the cusp of great changes that have not been seen in a century, a harmonious, secure relationship between China and France, the two great civilizations from East and West, is more important than ever. As a French insurance company operating in China, AXA Tianping is determined in our role as the ambassador for cultural exchanges between the two great nations. With eyes firmly set on serving the real economy and the realization of a Chinese-model modernization, we are a pioneer in embracing a high degree of openness in the financial sector. AXA Tianping will continue to contribute to the improvement of Shanghai’s competitiveness and influence as a financial center for the world and the high-quality development of China’s financial industry. We believe the China-France relationship will see new heights in the future.

The chapter of yesterday ends, a new chapter of tomorrow begins. We shall venture into the future together, seizing opportunities of the era to create a future of marvelous successes and win-win collaborations!

亲爱的安盛天平同事：

寒冬凛冽，大面积寒潮给全国多地带来了创纪录的低温，请各位同事照顾好自己和家人的身体健康，也希望能够为渠道伙伴及客户送去温暖的关怀，用专业、便捷、暖心的服务为客户送上最好的节日祝福——安心享受宁静祥和的假期。

2023即将过去，安盛以客户为中心的理念始终不渝。在12月中旬发布的Interbrand“全球最具价值品牌榜”中，安盛集团以164.01亿美元的品牌价值位列第44名，品牌价值较2022年总体增长4%，多维展现了安盛的品牌领导力与价值。而带给客户信赖感的除了享誉全球的品牌之外，还有无微不至的客户服务。经过近半年的充分筹备，“We Care安盛好服务”于12月24日正式发布。秉承“客户优先”的核心价值观，我们以全球200余年历史的稳健发展和经验，为客户提供涵盖车险、健康险、旅行和意外险、商业企业险等多元领域的全面服务保障。在安盛好服务的logo中，我们设计了一双温暖的大手，托举起客户的信任与可持续发展，这是我们对自己核心价值观的坚守，也是给客户的衷心祝福。

驻足2023年的最后时刻，我们欣喜地注意到喜讯正在纷至沓来。在12月最新出炉的行业权威奖项Pan Finance评选中，安盛天平凭借卓越的综合实力、优秀的产品力与服务水准，一举斩获“Pan Finance 2023年度保险公司大奖”。与此同时，公司在信息科技和人力资源领域斩获四项大奖，充分彰显了公司在数字化创新和负责任经营方面取得的成绩。

辞旧迎新，展望未来，祝各位同事新年快乐，阖家幸福，让我们在2024年继续“换挡提速”，共谱华章。

Dear AXA Tianping colleagues:

The severe winter has brought record-low temperatures to the country. Please take good care of yourself and your family, and I hope you could also extend warm care to our channel partners and customers, sending them the best holiday blessings with professional, convenient, and heartwarming services – enjoy a peaceful and harmonious holiday.

2023 is running to its end, and AXA’s customer-centric philosophy remains unchanged. Interbrand released “Best Global Brands 2023” in mid-December, AXA Group ranked 44^th with a brand value of USD 16.401 billion, an increase of 4% compared to 2022, showcasing AXA’s strong brand leadership and value in multiple dimensions. In addition to the globally renowned brand, what gives customers trust is the meticulous service. After nearly half a year of full preparation, “We Care AXA Good Service” was officially launched on December 24^th. Adhering to the core value of being “customer-centric”, we provide customers with comprehensive service guarantees in various fields covering auto, health, travel, accident, and commercial enterprise insurance, based on our steady development and experience of more than 200 years worldwide. In the logo of AXA Good Service, we draw a pair of warm hands upholding customers’ trust and sustainable development. This is our commitment to our core values, and also a heartfelt blessing to our customers.

At the very last moment of 2023, we are overwhelmed with multiple good news. In the authoritative industry award released by Pan Finance in December, AXA Tianping won the “Pan Finance 2023 Insurance Firm of the Year” based on its outstanding comprehensive strength, excellent products and services. At the same time, the company won four awards in the fields of information technology and human resources, fully demonstrating the company’s achievements in digital innovation and responsible operation.

As we bid farewell to the old and welcome the new, looking forward to the future, I wish all colleagues a sincere happy New Year and happiness for your whole family, and let us continue to “shift gears to accelerate” in 2024, to write a magnificent chapter in collective efforts.

---

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安盛天平首席执行官 左伟豪

CEO of AXA Tianping Kevin Chor

亲爱的安盛天平同事：

寒冬凛冽，大面积寒潮给全国多地带来了创纪录的低温，请各位同事照顾好自己和家人的身体健康，也希望能够为渠道伙伴及客户送去温暖的关怀，用专业、便捷、暖心的服务为客户送上最好的节日祝福——安心享受宁静祥和的假期。

2023即将过去，安盛以客户为中心的理念始终不渝。在12月中旬发布的Interbrand“全球最具价值品牌榜”中，安盛集团以164.01亿美元的品牌价值位列第44名，品牌价值较2022年总体增长4%，多维展现了安盛的品牌领导力与价值。而带给客户信赖感的除了享誉全球的品牌之外，还有无微不至的客户服务。经过近半年的充分筹备，“We Care安盛好服务”于12月24日正式发布。秉承“客户优先”的核心价值观，我们以全球200余年历史的稳健发展和经验，为客户提供涵盖车险、健康险、旅行和意外险、商业企业险等多元领域的全面服务保障。在安盛好服务的logo中，我们设计了一双温暖的大手，托举起客户的信任与可持续发展，这是我们对自己核心价值观的坚守，也是给客户的衷心祝福。

驻足2023年的最后时刻，我们欣喜地注意到喜讯正在纷至沓来。在12月最新出炉的行业权威奖项Pan Finance评选中，安盛天平凭借卓越的综合实力、优秀的产品力与服务水准，一举斩获“Pan Finance 2023年度保险公司大奖”。与此同时，公司在信息科技和人力资源领域斩获四项大奖，充分彰显了公司在数字化创新和负责任经营方面取得的成绩。

辞旧迎新，展望未来，祝各位同事新年快乐，阖家幸福，让我们在2024年继续“换挡提速”，共谱华章。

Dear AXA Tianping colleagues:

The severe winter has brought record-low temperatures to the country. Please take good care of yourself and your family, and I hope you could also extend warm care to our channel partners and customers, sending them the best holiday blessings with professional, convenient, and heartwarming services – enjoy a peaceful and harmonious holiday.

2023 is running to its end, and AXA’s customer-centric philosophy remains unchanged. Interbrand released “Best Global Brands 2023” in mid-December, AXA Group ranked 44^th with a brand value of USD 16.401 billion, an increase of 4% compared to 2022, showcasing AXA’s strong brand leadership and value in multiple dimensions. In addition to the globally renowned brand, what gives customers trust is the meticulous service. After nearly half a year of full preparation, “We Care AXA Good Service” was officially launched on December 24^th. Adhering to the core value of being “customer-centric”, we provide customers with comprehensive service guarantees in various fields covering auto, health, travel, accident, and commercial enterprise insurance, based on our steady development and experience of more than 200 years worldwide. In the logo of AXA Good Service, we draw a pair of warm hands upholding customers’ trust and sustainable development. This is our commitment to our core values, and also a heartfelt blessing to our customers.

At the very last moment of 2023, we are overwhelmed with multiple good news. In the authoritative industry award released by Pan Finance in December, AXA Tianping won the “Pan Finance 2023 Insurance Firm of the Year” based on its outstanding comprehensive strength, excellent products and services. At the same time, the company won four awards in the fields of information technology and human resources, fully demonstrating the company’s achievements in digital innovation and responsible operation.

As we bid farewell to the old and welcome the new, looking forward to the future, I wish all colleagues a sincere happy New Year and happiness for your whole family, and let us continue to “shift gears to accelerate” in 2024, to write a magnificent chapter in collective efforts.

---

---

安盛天平首席执行官 左伟豪

CEO of AXA Tianping Kevin Chor

专业、便捷、暖心的WE CARE安盛好服务正式发布

The professional, convenient, and warm-hearted “WE CARE AXA Good Service” is officially launched

好的服务可以让客户对我们品牌产生信赖感，也是安盛天平的核心价值观。

在经过接近半年的充分筹备工作后，“We Care安盛好服务”于12月24日正式发布。在安盛好服务的logo主视觉中，我们设计了一双温暖的大手，托举起欢乐的三口之家，这是我们对自己核心价值观的坚守，也是给客户的衷心祝福。

我们秉承“客户优先“的核心价值观，以全球200余年历史的稳健发展和经验，为汽车保险、健康保险、旅行和意外保险与商业企业保险客户，带来专业、便捷、暖心的服务体验。

车险服务

健康保险

旅行和意外保险

商业企业保险

Good service can earn the trust of customers, which also serves as the core value of AXA Tianping.

After nearly half a year of full preparation, “We Care AXA Good Service” was officially launched on December 24^th. In the main visual of the logo, we draw a pair of warm hands, upholding a joyful family of three, which is our commitment to our core values and a heartfelt blessing to our customers.

Adhering to the core value of being “customer-centric”, we provide customers with professional, convenient, and heartwarming services across auto, health, travel, accident, and commercial enterprise insurance, based on our steady development and experience of more than 200 years worldwide.

以持续创新赋能价值发展 安盛集团荣登2023年“全球最具价值品牌榜”

Empowering value development through continuous innovation, AXA Group is honored to be on the “Best Global Brands 2023”

近日，全球知名品牌咨询公司英图博略(Interbrand)发布了2023年度“全球最具价值品牌榜”。

安盛集团以164.01亿美元的品牌价值名列榜单第44位，品牌价值较2022年总体增长4%。

英图博略在其官网上写道：“安盛集团通过持续创新与世界互动，凭借遍布全球的业务网络为客户创造价值，进而赢得他们的信任。”

未来，安盛集团将不断探索新的业务发展模式，以满足客户不断变化的需求，从而进一步提升品牌价值。

英图博略Interbrand创始于1974年，自2000年起发布“年度全球最具价值品牌榜”，主要通过品牌业绩表现、影响力、竞争力&营业能力三个维度对品牌进行价值评估。英图博略榜单在全球范围内有着非常高的权威影响力，是衡量全球企业品牌价值的重要参考依据。

Recently, the globally renowned consulting firm Interbrand released the “Best Global Brands 2023”.

AXA Group ranked 44^th on the list with a brand value of USD 16.401 billion, an increase of 4% compared to 2022.

AXA Group keeps interacting with the world through continuous innovation, creating value for customers with its global business network, thereby earning their trust. In the future, AXA Group will continue to explore new business development models to meet the changing needs of customers and further enhance brand value.

Founded in 1974, Interbrand has been publishing the “Best Global Brands” annually since 2000, which aims to evaluate brand value mainly through brand performance, influence, competitiveness and operational capability. The Interbrand list enjoys a very high authoritative influence globally and proves itself to be an important reference for measuring the brand value of global enterprises.

2023 Data Open Day数据开放日活动圆满落幕

The 2023 Data Open Day concluded successfully

2023年11月13日，总公司大数据应用部主办的第四届Data Open Day数据开放日活动在公司内拉开序幕，这是继安盛天平在第六届中国国际进口博览会期间举办“携手向未来，安盛可持续发展论坛”的延续。

本次活动聚焦“数据赋能发展 共建永续生态 Data Empowers Development, Build Sustainable Ecology”，总公司、机构同事通过线下、线上方式积极参与活动。

线下活动包括AI答题挑战赛、数据可持续发展专题分享会。数据可持续发展专题分享会邀请到了德勤管理咨询数据科学卓越中心总监王鹏博士，就时下最热的“大模型”话题，给公司同事带来了一场主题为“生成式AI应用探索”的精彩分享，现场同事积极参与问答互动。通过了解大模型的概念及现有市场上不同行业的应用，希望可以推动大模型在安盛天平业务上应用，助力业务赋能发展。今年线上活动进行了升级，通过企业微信有奖翻牌游戏，以寓教于乐的方式将ESG理念、数据治理、数据可持续发展、AI发展应用等知识传递给全司的同事们，取得了良好的体验与效果。

2023年安盛天平参与了复旦科技园发展研究院主编的《金融与数字化转型人才研究报告》蓝皮书的评审，并在数据开放日期间进行了发布。这标志着我司正式开启了与高校之间的校企合作，通过跨界合作破除行业壁垒，不断推进数据的可持续发展。在更大的格局上，将数据治理与金融人才创新所面临的挑战，转化为发展的机遇，为全行业的可持续健康发展注入强劲动能。

11月17日，为期一周的2023数据开放日活动圆满落幕，让我们一起期待2024年。

On November 13^th, 2023, the 4^th Data Open Day hosted by the Big Data Application Department of the head office, kicked off within the company, which sustains the momentum of AXA Tianping’s “Joint Hands towards the Future, AXA Sustainable Development Forum” held during the 6^th China International Import Expo.

With a focus on “Data Empowers Development, Build Sustainable Ecology”, the event attracted colleagues from the head office and institutions to actively participate offline and online.

Colleagues attended an AI quiz and a data sustainable development-themed sharing session offline, where the latter invited Dr. Wang Peng, Director of the Data Science Center of Excellence of Deloitte Management Consulting, to share his opinions on the heated topic of “Large Model” theming on “Exploration of Generative AI Applications”, encouraging active Q&A interactions. By understanding the concept of large models and their applications in different industries on the current market, we hope to promote the application of large models in AXA Tianping’s business to empower business development. This year, we upgraded the online activities through setting up a prize-winning card flipping game via the corporate WeChat platform, familiarizing our colleagues with ESG concepts, data governance, data sustainable development, and AI development application, among others, achieving good experience and effects.

In 2023, AXA Tianping took part in the review of the Blue Book “Financial and Digital Transformation Talent Research Report” edited by the Fudan Science Park Development Institute, which was released during the Data Open Day, embarking on the journey of cooperation with universities, aiming to break through industry barriers through cross-border cooperation and continuously advance the sustainable development of data. On a larger scale, it transforms data governance and financial talent innovation challenges into development opportunities, injecting strong momentum into the sustainable and healthy development of the industry.

On November 17^th, the week-long 2023 Data Open Day successfully concluded. Let’s look forward to the 2024 event and stay tuned.