安盛之星
AXA Stars
为弘扬安盛价值观，推动安盛天平转型发展，并树立个人楷模，公司于 2022 年底开展了“安盛之星”评优活动。经过所在部门推荐，员工投票和管理层评议，最终有 23 位来自总部及机构的优秀员工荣获第二届“安盛之星”的称号。
在安盛之星评选中，共有23位总部和机构同事摘取2022年度安盛之星，并分别获团结之星、勇敢之星、正直之星和转型之星。月刊将为这些同事专门开设”安盛之星的故事”专栏，帮助大家进一步了解安盛人践行安盛价值观的故事。
本月我们将为大家讲述客户之星-共享服务中心运营管理部陈维，团结之星-理赔管理部数据及绩效管理室主任赵寒菁。
To promote AXA’s company values, accelerate AXA Tianping’s transformation, and to establish role models, AXA launched the AXA Star Contest at the end of 2022. After going through department recommendation, employees voting, and the review by management, 23 outstanding employees from the AXA headquarter and institutions were awarded the AXA Star in the 2nd AXA Star Contest.
In the AXA Star contest , altogether 23 AXA colleagues from headquarters and branches are entitled to awards of AXA Stars in Transformation , Customer First , Integrity , Courage , and One AXA . This special column was set up for them so we can all know their stories in living the AXA values and making their contribution to the company ‘ s growth .
This month we will introduce stories of our Customer First Star – Chen Wei of Shared Service Center Operations Management Department and ONE AXA Star – Zhao Hanjing, Director of Data and Performance Management Office of Claims Management Department.
客户之星陈维的故事：
陈维自2010年毕业后就加入安盛，目前在总部负责安盛天平全司的车险增值服务管理工作，同时指导25家机构和电话中心的增值服务运营，已坚守车险行业13年。2017年，她主导搭建了安盛车主商城，已累计为近100万的安盛客户提供了130万次增值服务。
Q:获得安盛之星是什么样的感受？
非常感谢公司将安盛客户之星的荣誉授予我，很激动很开心。这是公司对我工作的认可，更是对我们所有获奖者的一份激励和关怀。感激领导给予的栽培，感恩每一位给我投票，帮助我关心我的同事。拿到这个奖对我未来的工作也是一种鞭策。衷心希望每一届的安盛之星评选都可以发现更多安盛人的闪光点。
Q:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？
我以前看过一篇文章，其中关于保持开心的观点我很认可，文章说如果乐趣（playfulness）、与其他人的连接（connection）、对某件事的投入（flow）三者同时被满足时，我们就会感到开心，也会生活得更加健康。所以，我很注重在生活中，让自己每天做的事情都尽可能与这三点有关联。比如：1、每周我有2-3次的锻炼，在这期间不会去看手机，减少干扰来增加自己对运动的投入；2、每天中午与同事一起午餐，定期和朋友一起聚会，通过更多的互动来增进联系；3、寻找机会来增加乐趣，周末和朋友逛个街，定期的家庭旅行，感受到周围人的惬意和放松，都可以让我很快乐；4、希望大家和我一样能重视快乐这件事，因为重视才会不断去寻找让自己开心的点。
Q:可以分享最近在看的一本书、一部电影或一部剧吗？
今年被朋友安利了部电影《浅田家》。这是2020年一部根据真人真事改编的电影，起初是奔着妻夫木聪的颜去看的，主要讲的是男主如何面对人生低谷重新振作，成为专业摄影师的故事。突如其来的海啸让他重新思考人生意义，成为灾后重建的义工，寻找一本本失去主人的相簿。这种温馨治愈的影片有笑点有泪点，值得大家看一看。
陈维
Customer First Star – Chen Wei’s Story:
Chen Wei joined AXA Tianping after graduating in 2010, and is currently managing AXA Tianping’s motor insurance value-added services at HQ and directing the value-added service operations across 25 agencies and call centres. Chen has been active in China’s motor insurance industry for 13 years. Since leading the establishment of the AXA car owner shop 2017, the platform has provided 1.3 million counts of value-added services to nearly 1 million AXA customers.
Q: How do you feel about winning the AXA Star Award?
I feel honored and grateful to the company for giving me the AXA Star Award. This is not only a recognition of my work, but also a piece of encouragement and care for all of us. I am grateful to every leader who cultivated me and every colleague who helped, cared about, and voted for me. Winning this award also motivates my future work. I sincerely hope that more AXA employees’ strengths can be recognized through each year’s AXA Star Award.
Q: What helps you stay healthy, positive, and confident?
I read an article some time ago about how to maintain happiness which I really agreed with. The article said that if the three conditions of playfulness, connection and flow are all met at the same time, we will feel happy and live healthier lives. I have been trying to live by these rules. For example, I) I have two to three workouts per week, during which I keep myself away from the phone and fully devote myself to exercise; II) I have lunch with my colleagues every day and gather with my friends regularly, increasing connection with people through having more interactions; III) I seek opportunities to have fun, such as going shopping with friends and having regular family trips, through which I maintain positive energy when enjoying the pleasing and relaxing atmosphere with people surrounding me; IV) I hope that everyone can value happiness as I do, because only after attaching importance to happiness will it make you keep looking for things that please you.
Q: Any books, movies, or TV series you would like to share?
I watched the movie《The Asada Family 》this year following my friends’ recommendation. This movie is based on a true story in 2020. At first I went to the movie because I like Satoshi Tsumabuki. The movie is mainly about how the main character regained strength after facing challenges and became a professional photographer, and how an unexpected tsunami made him rethink the meaning of life, motivating him to become a volunteer for post-disaster reconstruction and to look for an owner of a lost photo album. This warm and healing film sparked laughter and tears, and is very worth watching.
团结之星赵寒菁的故事：
赵寒菁2009年加入公司，参与理赔转型、理赔人力资源管理咨询、互联网业务发展等多个战略项目。目前从事理赔条线的数据分析、绩效管理和理赔费用管控工作。她出色完成多项任务：新能源车险项目 phase 8顺利结项；健康险理赔分析报表上线；服务质量指数数据项目1期上线，正在完善数据应用，以便及时监控服务质量指数的数据表现；理赔减损各类指标表现优于去年同期；反欺诈减损率高于年度目标，50％的减损由系统预警，自建模型2022年实现减损1129万等。
Q：获得安盛之星是什么样的感受？
感恩公司创建安盛之星的荣誉体系和评选机制，使努力工作的每个人都有机会绽放光芒。个人的进步和创造的价值能够有机会被看见是幸福，更是一份动力。感谢领导、同事的信任和肯定，授予我“团结之星”的荣誉，我将继续在自己的工作中践行安盛价值观“客户优先”，“正直领导”，“勇敢决策”，“团结一致”，踏实做好每一件大小事儿，更好地服务内外部客户，在公司高质量发展之路上与大家并肩作战，点点星火，汇聚成炬。
Q：平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？
保持睡眠充足，常常与朋友聊天分享情绪。
Q：可以分享最近在看的一本书、一部电影或一部剧吗？
《对“伪心理学”说不》（How to think straight about psychology）。如果你平时也对性格测试、星座、血型等娱乐化心理学很感兴趣，也像我一样常常感觉好像“对”好像又“不对”，推荐这本书，有趣，破除一些生活中的“误解”，科学认识“心理学”。
One AXA Star– Zhao Hanqing’s Story:
Zhao Hanqing joined AXA in 2009 and has been involved in various strategic projects, such as claims transformation, human resources management consulting, and internet business development. Zhao is currently engaged in data analysis, performance management and claims expense control. She has excelled in many tasks such as successfully completing phase 8 of the new energy vehicle project; launching the health insurance claims analysis report; launching phase 1 of the service quality index data online; and is currently in the process of improving the data applications, to improve the timeliness of monitoring the service quality index. With Zhao’s effort, various claims loss reduction indexes have performed better than last year; anti-fraud loss reduction has been higher than the annual target; 50 % of impairments were warned by the system; and 11.29 million RMB of impairment was addressed by 2022 by self-built models.
Q: How do you feel about winning the AXA Star Award?
I am grateful to the company for creating this evaluation mechanism of AXA Star Award, giving everyone who works hard an opportunity to shine. It is a pleasure and a motivation to see my individual progress and value created recognized. I am grateful for the trust and recognition of my leaders and colleagues in receiving the honor of “AXA Star Award”, and I will continue to practice AXA’s values of “Customer First”, “Integrity Leadership”, “Courageous Decision Making”, and “Unity” in my work, be responsible in every small and big task, serve internal and external customers better, and work together with all of my dear colleagues on the company’s high quality development path and make a torch out of a little spark.
Q: What helps you stay healthy?
Getting enough sleep and often chatting with friends to share feelings.
Q: Any books or TV series you would like to share?
“How to think straight about psychology”. If you are interested in personality tests, horoscopes, blood types and other entertaining psychology tests, I recommend you read this interesting book. It can help dispel some misconceptions on psychology and approach it from a scientific perspective.