CEO 寄语
亲爱的安盛天平同事，
9月份，成都遭遇疫情封控，为了确保客服电话95550的稳定，中心同事驻扎职场半月有余，期间经历了泸定6.8级地震，也度过了特别的中秋佳节。她们充分体现了“客户优先、正直领导、勇敢决策、团结一致”的核心价值观，请与我一道向这群可爱、可敬的客服同事致以敬意和感谢！以客户为中心，同样体现在安盛天平的产品与服务创新。以新近推出的互联网门诊险产品为例，进一步完善了我们对客户全方位的保障，为客户的健康生活带来多快好省、便捷贴心的安盛守护；我们数字化的步履也不曾停歇，一站式数字化平台Emma在中国发布3.0版本，开启了全新旅程。从不安于现状，敢于不同凡响，我们让科技赋能客户体验，陪伴中国家庭更加从容自信地探索世界和人生。
心系客户，从“赔付者”到“陪伴者”是安盛一直秉承的理念。因此，保护消费者权益始终被放在各项工作的首要位置。今年九月，行业监管机构组织开展“金融知识普及月”活动，公司上下积极配合相应，向公众宣导“金融知识进万家，争做理性投资者，争做金融好网民”的信息。实际行动比任何宣言都更加真实有力量，我要求并希望各部门及分支机构的同事，在消保工作上继续努力，认真执行，切实保护消费者权益，不负客户和伙伴的信任，助力构建和谐金融生态环境。
在这个收获的季节，我们在可持续发展、品牌创新与渠道合作等多个方面赢得了多个奖项，这些都归功于团队的协作努力，希望大家再接再厉。我也在借此机会恭喜上海分公司理赔客服部同事张丹枫，他荣获了由上海银保监局、上海市公安局颁发的“2021年反保险欺诈工作先进个人称号”。公司的可持续健康发展与反欺诈风险管理工作息息相关，我鼓励所有安盛天平员工加强合规意识，积极落实保险反欺诈工作，在保护消费者合法权益的同时，助力公司业务的高质量发展。
创新与协作的成果同样展现在产品销售端，刚刚落下帷幕的“100个安盛自信孩子”社交媒体传播活动实现了完美收官，在产品、渠道管理及市场营销团队的密切协作下，活动实现了线上线下同频共振 ，带动了分支机构销售和经纪代理的积极参与，促进了儿童保险产品卓越馨选医疗保险的销售。
流水不争先，争滔滔不绝。在3.0战略转型的进程中，感谢每一个认真工作和生活的你，预祝国庆假期愉快，期待变革之路上，携手前行。
CEO Message
Dear AXA colleagues,
In September, Chengdu was under lockdown due to the pandemic. In order to matain services of the customer service number 95550, our colleagues from the center stationed in the workplace for more than two weeks. During that period, they experienced the 6.8-magnitude Luding earthquake and also experienced a special Mid-Autumn Festival. They fully embody the core values of “Customer First, Integrity Leadership, Courageous Decision Making, and Unity”, please join me in paying tribute and gratitude to this lovely and respectable group of customer service colleagues! Our customer-first approach is also reflected in AXA Tianping’s product and service innovation. For example, adding to our comprehensive suite of protection offerings for customers, we successfully launched the new Internet insurance which is an accessible, affordable, convenient and caring solution with the aim to protect our customers’ healthy life. We also achieved another milestone in our digitalization journey, with the release of Emma 3.0, ushering in a new era for the one-stop digital platform. We will continue to challenge the status quo and commit to excellence as we leverage technology to empower customer experience and accompany Chinese families to explore the world and enjoy their life with peace of mind and confidence.
From “payer” to “partner” and customer-centric approach is the philosophy that AXA has been adhering to. Therefore, consumer rights protection has always been at the top of our agenda. In September, in response to the regulator’s call to action we organized activities around the “Financial Knowledge Popularization Month”, and all teams contribute in improving the public’s financial literacy and educating them to be a rational investor, and a good financial netizen”.
I hope that everyone will continue to put efforts in consumer protection and help build a harmonious financial ecological environment.
In the past month, we are also honored to be recognized for our sustainable development efforts, brand innovation and business capabilities, and won several awards. This is all thanks to everyone’s efforts and I hope we can carry on the strong momentum. I would also like to take this opportunity to congratulate our colleague Zhang Danfeng at Claims and Customer Service Department of Shanghai Branch, for being recognized as the “ Anti-Insurance Fraud Champion 2021” by the Shanghai Office of the CBIRC and the Shanghai Municipal Public Security Bureau this August. The company’s sustainable and healthy development is closely related to our anti-fraud risk management work. I encourage every one of us to strengthen our awareness of compliance, actively carry out insurance anti-fraud work, and support the high-quality development of the business while protecting the rights and interests of consumers.
Innovation and collaboration are also reflected in the sales side, the integrated social campaign, 100 AXA Confident Kids, reinforcing sales and marketing team working together to generate great business result. The integrated campaign ensures active participation of branch sales and broker agents, which contributes to the success of the campaign through the online & offline advertising and IPOP kids product drive.
Once again I want to thank every one of you for your hard work as we usher in the 3.0 era. I wish you a happy National Day holiday and look forward to working closely with you on the transformation journey.
