安盛之星的故事 —— 苗莉莉、李浩
AXA Star Story
在安盛之星评选中，共有22位总部和机构同事摘取2021年度安盛之星，并分别获评转型之星、正直之星、勇敢之星或团结之星。月刊将为这些同事专门开设“安盛之星的故事”专栏，帮助大家进一步了解安盛人践行安盛价值观的故事。
本月我们将为大家讲述勇敢之星——山东分公司苗莉莉，以及团结之星——上海分公司李浩的安盛故事。
勇敢之星苗莉莉的故事：
苗莉莉在2011年加入安盛，这是她毕业后的第一份工作。从济南中支到山东分公司，她的足迹遍布综合内勤岗、核保管理岗、运营管理室副主任和风险管理室主任等多个岗位。
在车险综合改革等一系列因素的影响下，公司的业务基石——车险条线面临着严峻的成本控制压力。在这一背景下，苗莉莉凭借细致认真、负责严谨的工作态度，对于超成本的业务类型、渠道、风险维度等逐一进行梳理，从数据中寻找趋势和规律，引导提升优质业务占比，业务成本得到明显改善。2021年上半年，她与总分团队通力协作，在小货车、私家车的定价模型建立与优化方面取得突破，并针对网约车等高风险维度制定调控方案，接入违章等外部模型，推动公司车险业务实现更方便、细化和精准测算。
生活中的苗莉莉
Q: 获得2021安盛之星是什么感受呢？
苗：荣获“勇敢之星”，内心非常的激动与自豪。这是领导对我工作的认可，是一份信任，更是一份沉甸甸的责任。在新的一年，我将继续紧跟总公司战略转型目标，以更加饱满的热情投入工作，为公司发展添砖加瓦，转型求盛！
Q: 平时生活中有什么保持自信、健康、快乐的习惯或者爱好吗？
苗：散步、爬山
Q: 可以分享最近在看的一本书或一部剧吗？
苗：《平凡的世界》——带你走进这个平凡却不平庸的世界。
In the AXA Star contest, altogether 22 AXA colleagues from headquarter and branches are entitled to awards of AXA Stars in Transformation, Customer First, Integrity, Courage and One AXA. This special column was set up for them so we can all know their stories in living the AXA values and making their contribution in the company growth.
This month we will introduce the Integrity Star – Miao Lili from Shandong Branch and Collaboration Star – Li Hao from Shanghai Branch.
Integrity Star – Miao Lili:
Miao Lili joined AXA in 2011, as her first job after graduation. She has worked in a wide range of positions between the Jinan Central Branch and the Shandong Branch. She has worked in administration and underwriting management, as well as, having been deputy director of operation management and director of risk management.
Under the influence of a series of factors including auto insurance reform, the company’s cornerstone business of—auto insurance—came under severe pressure to control costs. In this context, she used her meticulous, responsible, and rigorous work attitude to sort out each business type, workstream, and risk dimension that exceeded costs. By searching for patterns and trends from the data, she helped increase the proportion of quality operations, and helped significantly lower business costs. In the first half of 2021, she collaborated with the general branch to make breakthroughs in establishing and optimizing pricing models and minivans and private cars. She also formulated regulation solutions for high-risk dimensions such as ride-sharing, connected external models including traffic violations, and helped drive the company’s auto insurance business to achieve more convenient and accurate measurements and predictions.
Q&A with Miao
Q: How do you feel on winning the AXA Star award？
Miao: I feel incredibly excited and proud to receive this honor. This not only represents the leadership’s recognition of my work, but is also a sign of their trust. It’s a heavy responsibility. In the new year, I will continue to follow the strategic transformation goals of the head office, pour more enthusiasm into my work, and help AXA thrive!
Q: Do you have good habits to help you stay healthy?
Miao: Going on walks and hikes.
Q: Any books or TV series you would like to share?
Miao: Ordinary World — it introduces you to this simple yet extraordinary world.
团结之星李浩的故事：
李浩于2020年加入安盛，任职上海分公司核保管理岗，他始终秉持客户优先的核心价值观，为客户提供承保、投保咨询及质询回复等，充分满足客户需求，提供良好的承保咨询体验。
工作中的李浩秉持One AXA的工作理念——一个优秀的团队需要大家共同努力。作为一名后线支持岗位，他勤恳认真，积极主动，注重团队协作，并且对工作充满24小时的热情，竭尽全力为业务拓展提供及时有力的保障支持，免除前线伙伴的后顾之忧。2021年，在多元化团队的协作下，取得车险业务满期赔付率同比优化7.91%，私家车车辆数同比增长3.22%，非车叠加率同比增长7.72%等佳绩，各项指标数据均呈现稳中向好的发展态势。
2021年上半年，李浩主动承接新系统“安盛保”PC端和App端的测试及上线工作。他主导团队前后线配合协作，将累计发现的400多个问题及时反馈给IT并跟进解决，为“安盛保”全国上线提供了前期测试支持。目前“安盛保”已在上海分公司全面上线使用，上分也成为全辖第一个使用“安盛保”全部功能的分支机构。
生活中的李浩
Q: 获得2021安盛之星是什么感受呢？
李：感谢公司颁发的荣誉，感恩领导的栽培和同事们的支持与认可。回顾过去一年，在团队努力和共同协作下，我们取得了工作的成功，这个奖项，既是对我工作的认可，也是对我们团队协同工作的认可。今后，我将继续努力工作，与团队伙伴一起，跟随公司发展步伐，在安盛3.0时代，为公司的发展添砖加瓦！
Q: 平时生活中有什么保持自信、健康、快乐的习惯或者爱好吗？
李：做饭：通过各式菜品组合，研究美食，感受生活的美好；
旅游：通过旅行，释放压力，感受不同地域的风土人情；
养宠：养宠物可以给生活带来欢乐，很多日常琐事在爱宠面前都会淡化，各种各样的精神压力也刹那间烟消云灭。
Q: 可以分享最近在看的一本书或一部剧吗？
李：推荐余华的《活着》。这本书平静地向我们讲述了一个由苦难堆砌的故事，讲述了我们都懂的人生道理，也传递给了我们最朴实有用的生存态度。在我们每个人短暂的一生中，或多或少伴随着些许苦难，但是我们一定不要放弃或感到悲伤，因为这些苦难终会过去。珍惜当下，像书中富贵那样好好地活着就是最重要的事。
Collaboration Star – Li Hao:
Li Hao joined AXA’s Shanghai branch in 2020 as an underwriting manager, devoted to upholding the core value of putting customers first. He provides underwriting and insurance consultations, and answers relevant questions, all while satisfying customer needs.
Li Hao upholds the One AXA philosophy that a good team requires working together. As part of the backline support staff, he is diligent, proactive, team-oriented, and enthusiastic about his job 24 hours a day. He does his best to provide timely and useful support for business development and assuages the worries of frontline partners. In 2021, with the help of a diversified team, he achieved a 7.91% increase in full term payout ratio for the auto insurance business, a 3.22% growth in the number of private vehicles, and a 7.72% growth in the non-vehicle overlay rate, with all indicators showing positive trends.
In the first half of 2021, Li Hao took the initiative to undertake the testing and launch of the new AXA Insurance PC and mobile systems. He led his team in collaboration with the front and backlines, provided timely feedback to IT on more than 400 issues, and offered pre-testing support for AXA’s national launch. Currently, AXA Insurance has opened its Shanghai branch, the first of its kind in the jurisdiction to use all functions.
Q&A with Li
Q: How do you feel on winning the AXA Star award？
Li: I am very grateful to the company for this award! Thank you to my managers and colleagues for their support and recognition! Looking back on the past year, my team and I achieved success through our collaborative hard work. This award is recognition for both my work and for the collaboration of our team. In the future, I will continue to work hard with my teammates to ensure the company’s success in the 3.0 AXA era!
Q: Do you have good habits to help you stay healthy?
Li: Cooking: By experimenting with dish combinations and studying cuisines, I can experience the beauty life that offers.
Traveling: Traveling helps you relax and learn about entirely different cultures.
Raising pets: Pets bring so much joy into our lives. They help you forget about trivial things and make your stress disappear.
Q: Any books or TV series you would like to share?
Li: To Live by Yu Hua. This book calmly tells us a story of suffering. It shares the truth of life that we all understand and conveys the most simple, yet useful, attitude for living. In our short lives, we will encounter hardships, but we must not give up or be disheartened, because these difficult moments will eventually pass. Carpe diem! Live well, as the character Fugui does in the novel.