安盛之星的故事 —— 李卓南、鞠健伟
AXA Star Story
在安盛之星评选中，共有22位总部和机构同事摘取2021年度安盛之星，并分别获评转型之星、正直之星、勇敢之星或团结之星。月刊将为这些同事专门开设“安盛之星的故事”专栏，帮助大家进一步了解安盛人践行安盛价值观的故事。
本月我们将为大家讲述转型之星——河北分公司的李卓南，客户之星——山东分公司鞠健伟的故事。
转型之星李卓南的故事：
李卓南在2003年8月踏入保险行业，从业18年来先后在寿险和财险公司工作。2019年9月，他加入安盛天平河北分公司，在转型途中打破固有思维，深入全产品学习和河北市场调研工作当中，带领分公司开发合作渠道，全省域推动健康险发展。从2019年的年度百万保费，到2020年的年度千万保费，直至2021年的2200万保费，他一步一个台阶，为公司转型做出重大贡献。
右二为李卓南
生活中的李卓南
Q: 获得2021安盛之星是什么感受呢？
李：很荣幸获得安盛之星奖项。首先感谢公司对我的认可、领导对我的提携和鼓励、同事对我的帮助和支持。这份荣誉不仅是对过往工作的极大肯定，也是对今后工作的一种鞭策，未来我将更加严格要求自己，努力拼搏创新，同时也希望公司能够蒸蒸日上、虎虎生威！
Q: 平时生活中有什么保持自信、健康、快乐的习惯或者爱好吗？
李：思考，学习，读书。
Q: 可以分享最近在看的一本书或一部剧吗？
李：推荐大家观看我最喜欢的一部电影《肖申克的救赎》。这部电影给我很多启示：第一，知识改变命运。我们需要不断学习，掌握不同技能，才能解决面临的各类问题；第二，坚持就是胜利。这一点很难，最考验人的意志，安迪通过20年漫长时光的坚持，才最终实现自己的自由。工作中同样如此，坚持才能有所收获。
客户之星鞠健伟的故事：
鞠健伟2014年加入安盛，历任山东分公司理赔部副经理（主持工作）、经理、理赔总监。此前在平安产险工作十年，从一线查勘定损做起，历任分公司大案管理员、泰安中支理赔经理、分公司车物管理室主任、济南中支理赔经理。
在山东分公司期间，他带领山东理赔客服队伍连续18个季度蝉联山东省财险公司车辆保险理赔服务综合评价第一名。并在2021年第一季度、第二季度继续蝉联山东省财险公司车辆保险理赔服务综合评价第一名。他主动拥抱非车转型、加快转型步伐。从非车理赔管理和基础作业方面着手，先后在队伍搭建、人员培养、制度建设、流程优化、案件管控、工具开发等方面进行了系统、全面的规划与管理，以保证非车客户的服务质量，让客户安心、放心。
鞠健伟
生活中的鞠健伟
Q: 获得2021安盛之星是什么感受呢？
鞠：非常荣幸获得2021年度的安盛“客户之星”，我会继续践行公司“客户优先”的核心价值观，让“以客户为中心”成为团队的工作习惯，换位思考，站在客户的角度，想客户之所想，急客户之所急，用心服务好每一位客户。
Q: 平时生活中有什么保持自信、健康、快乐的习惯或者爱好吗？
鞠：1、坚持运动，每周3次跑步；2、阅读输入，共赏好书。
Q: 可以分享最近在看的一本书或一部剧吗？
鞠：迪士尼董事长兼CEO罗伯特•艾格的自传《一生的旅程》。本书讲的是主人公罗伯特•艾格，一个从普通家庭出生，由基层员工做到首席运营官，最后成为全球最大的文化娱乐巨头迪士尼董事长兼首席执行官的传奇人生。看后感触颇深——荣誉不属于批评家，荣誉属于真正在竞技场上拼搏的人，属于脸庞沾满灰尘、汗水和鲜血的人。他坚持个人原则：乐观、勇气、专注、果断、好奇、公正、慎思、真诚，追求极致，追求完美、诚信。长风破浪会有时，直挂云帆济沧海！我推荐大家阅读此书，相信会深受启发。最后附上艾格的一句话，“无论走到旅程的哪一个阶段，你，仍是那个一直以来的自己。”无论走多远，都别忘记初心。
In the AXA Star contest, altogether 22 AXA colleagues from headquarter and branches are entitled to awards of AXA Stars in Transformation, Customer First, Integrity, Courage and One AXA. This special column was set up for them so we can all know their stories in living the AXA values and making their contribution in the company growth.
This month we will introduce the Transformation Star – Li Zhuonan from Hebei branch and Customer Star – Ju Jianwei from Shandong branch.
Transformation Star – Li Zhuonan
Li Zhuonan stepped into the insurance industry in August 2003 and has been in the insurance industry for 18 years. He has worked with a life insurance company and a property and casualty insurance company. In September 2019, he joined AXA Tianping Hebei Branch. During the transformation, he led the team jump out of the box and went deep into the whole product learning. Through market research, he led the branch to develop cooperation channels, and promoted the development of health insurance in the whole province, from the annual premium of 1 million in 2019, to the annual premium of 10 million in 2020, to 22 million in 2021.
Q&A with Li：
Q: How do you feel on winning the AXA Star award？
Li: It is an honor to receive the AXA Star Award. First, I would like to thank the company for the recognition of me, the leadership and encouragement for me, and the help and support of my colleagues. This honor is a great affirmation of my work, and it is also a spur to my future work. In the future, I will be stricter with myself, work hard to innovate, and at the same time hope that the company can prosper and prosper!
Q: Do you have good habits to help you stay healthy?
Li: Thinking, Learning and Reading.
Q: Any books or TV series you would like to share?
Li: I recommend everyone to watch one of my favorite movies, The Shawshank Redemption. This movie gave me a lot of inspiration: first, knowledge changes destiny, we need to keep learning and master different skills to solve all kinds of problems; second, persistence is victory. This is very difficult. It is the most test of people’s will. Andy finally realized his freedom through 20 years of persistence. The same is true at work, perseverance can be rewarded.
Customer Star– Ju Jianwei’ Story:
Ju Jianwei joined AXA in 2014 and has served as Deputy Manager, Manager and Claims Director of the Claims Department of the branch. Previously, he worked with Ping An Property & Casualty for ten years, as the major case manager of the branch, the claims manager of the Tai’an branch, the director of the vehicle property management office of the branch, and the claims manager of the Jinan branch.
During his tenure at the Shandong branch, he led the Shandong claims customer service team to win the first place in the comprehensive evaluation of vehicle insurance claims services of Shandong Property & Casualty Insurance Company for 18 consecutive quarters and continue to be ranked first by Shandong Property & Casualty Insurance Company in the first and second quarters of 2021, the first place in the comprehensive evaluation of vehicle insurance claims service. He actively embraced non-motor transformation and accelerated the pace of transformation. Starting from non-motor claims management and basic operations, systematic and comprehensive planning and management have been carried out in team building, personnel training, system construction, process optimization, case management and control, tool development, etc. to ensure the service quality of non-motor customer service.
Q&A with Ju Jianwei:
Q: How do you feel on winning the AXA Star award？
Ju: I am very honored to be awarded AXA’s “Customer Star” in 2021. I will continue to practice AXA’s four core values of “customer first” and make “customer-centric” a work habit of the team. From the customer’s point of view, think what the customer thinks, worry about the customer’s urgency, and serve every customer well.
Q: Do you have good habits to help you stay healthy?
Ju: ①exercising: running 3 times a week ②Reading input: enjoy good books
Q: Any books or TV series you would like to share?
Ju: Disney Chairman and CEO Robert Iger’s autobiography “The Journey of a Lifetime”. This book tells the personal career story of the protagonist Robert Iger, who was born in an ordinary family, from an ordinary employee to a chief operating officer and finally became the chairman and CEO of the world’s largest company, Disney. After watching it, I feel deeply that honor does not belong to critics, honor belongs to those who really fight in the arena, and those whose faces are covered with dust, sweat and blood. Adhere to personal principles: optimism, courage, focus, decisiveness, curiosity, justice, deliberation, sincerity, pursuit of perfection and integrity. There will be times when the wind and waves break, and the sails will be hung straight to help the sea! It is hereby recommended that everyone who is fortunate enough to read this book will find their own answers and be deeply inspired. At the end, Iger added a sentence saying: No matter which stage of the journey you go to, you are still the self you have always been. No matter how far you go, don’t forget your original intention.