CEO寄语
亲爱的安盛天平同事，
沉舟侧畔千帆过，病树前头万木春。4月22日，2022年第一季度全员沟通大会顺利举行。由于疫情的影响，这是我们第一次以在线的方式与全员交流，在屏幕上看到大家的笑脸非常亲切，期盼着更快在职场相见。会上公司管理层介绍了开门红战绩及各业务条线在一季度的表现，并回顾了公司在抗击疫情、客户服务、ESG策略实施及员工调研等方面的情况。传递公司战略方向的同时，更连接起每一个安盛伙伴，让我们同心携手，温暖彼此。
包括开门红在内，公司前四个月业绩表现良好，在倍感自豪的同时我们总结和分析了绩优的原因——非车运营体系化推进，总分配合密切协同，产品能力不断增强，渠道合作日新月异，业务管理精益求精。我们有理由相信3.0时代的发展策略将为公司注入前进的动力，通过稳固车险基本盘，坚持深入非车业务的全面转型，持续降低综合成本率，合规至上完善制度建设，为公司良性发展奠定坚实的基础，实现从“赔付者”到“陪伴者”的角色转型。
在“野蛮生长”的市场环境中，专业性的“陪伴者”能够帮助渠道伙伴洞察消费者真实需求，认知消费驱动力的改变，并为适应品类细分趋势提供系统性解决方案——安盛推出卓越守护百万住院医疗保险2022升级版，通过提高最高保额上限，升级特药及进口医疗器械，覆盖全国公立+民营医院，提供全流程健康管理服务，以智能核保扩展可保人群，充分展示出安盛在客户洞察和健康生态资源领域的实力，让保费低，花小钱，看大病不再难以兼得。
在情绪低落的疫情期间，有温度的“陪伴者”主动关心公众的身心健康。安盛坚信心理健康和身体健康同样重要且彼此关联和影响，因此在《幸福进阶指南——2022安盛心理健康状况调研报告》中总结出十个贴士，并设计了适于居家操作的日常挑战，希望帮助大家在疫情期间或疫情结束后的日子里，积极保持或提高心理健康水平。
在休戚与共的一路同行中，负责任的“陪伴者”意味着深远积极的影响。随着安盛天平ESG之旅的扬帆启航，我们将以“守护生命之本，践行人类进步”的品牌使命为根基，谋求在双碳时代，实现安全、合乎道德规范以及可持续发展，并减少公司经营对环境和社会可能产生的负面影响。
守得云开见月明，疫情散去终有时，期待与大家齐心协力，实现了疫情防控与业务经营“双战双赢”。
CEO Message
Dear colleagues,
Together we rise. On April 22, we held the Solidarity townhall meeting in 2022, the first time in virtual format due to covid restrictions. It was very warm to see everyone’s smiling faces on the screen and I look forward to seeing you soon in offices. During the 90-minute session, the senior management team introduced the rosy start result and all business lines’ performance in Q1, customer service, ESG strategy and pulse survey. We are aligned on clearer strategic directions while connect each other in the challenging times.
We should also feel proud of the first four months’ results, due to the systematic promotion of non-motor operation, the great teamwork across headquarters and branches, the product enhancement, and innovative distribution partnerships. We have reasons to believe that the development strategy of the 3.0 era will inject momentum into the company’s growth. By maintaining the basics of motor business, insisting on comprehensive non-motor transformation, continuously reducing the combined ratio, and improving the system construction with compliance first, we will lay a solid foundation for the company’s sound development and realize the role transformation from “payer” to “partner”.
In the “savage growth” market, professional “partners” can help channel partners gain insight into the real needs of consumers, recognize changes in consumption drivers, and provide systematic solutions for adapting to the trend of category segmentation. In this front, we have launched the Million Inpatient Medical Insurance 2022 version, with higher sum assured, upgraded specialty drugs and medical devices, expanded hospital networks and health management services, as well as intelligent underwriting process, to cater to specific health needs.
Partner also means providing mental care for people in need during lockdowns. AXA firmly believes that mental health and physical health are equally important, interrelated with each other. Therefore, in the ” 2022 AXA Mental Health Survey”, ten skills are suggested with corresponding daily life tips to help people stay mentally healthy.
In our joint journey, Partner means a far-reaching and positive impact. As AXA Tianping’s ESG journey sets sail, we will adhere to the AXA purpose of “act for human progress by protecting what matters”, and seek to achieve safe, ethical, and sustainable development in the dual-carbon era.
Keep the clouds open and see the moon, and the epidemic will eventually dissipate. I look forward to working with everyone to achieve a “win-win” epidemic prevention and control and business operation.
