2024年理赔防灾减损专项行动正式启动
2024 Programme for Disaster Prevention and Loss Reduction in Claims Activated
随着台风季临近，全国多地可能出现恶劣天气，安盛天平为应对可能出现的紧急理赔情况，成立了防灾减损工作小组，并由首席理赔和客服官阳勇担任组长，理赔与客服中心、商业险理赔部和各机构理赔联合组成执行团队。
2024年防灾减损专项行动启动会于6月4日召开，动员全体员工重视防灾减损工作，并部署相关工作要求。首席理赔和客服官阳勇在启动会上指出理赔防灾减损工作对保障公司达成经营目标的重要性，特别是面临日益频繁的极端天气。
会上，总公司理赔管理部详细部署了本年度防灾减损工作的各项要求。针对巨灾应对，各机构需提前准备救援物资、救援网络和救灾队伍，并配置灾害天气自动推送短信系统。同时，鼓励机构主动参与行业防灾减损风险排查，特别是针对企财险客户、车险团单客户和新能源承保品牌等重点渠道。市场营销部门将配合开展安全防范宣传，支持机构风险减量行动，宣导“降本、提质、增效，实现扭亏为盈”的发展目标。
商业险理赔部刘海勇提醒，洪水、暴雨、台风等给保险行业带来巨大损失，各机构需重视防灾和风险减量工作，要求各机构学习汛期防灾防损现场查勘培训材料，结合实际情况进行客群筛查和风险勘查服务，帮助客户做好汛期防灾工作。
理赔管理部饶徽呼吁全辖理赔队伍转变灾害理赔工作模式，从“损失补偿者”向“风险管理者”转变，实现“灾前预防预警、灾中快速响应、灾后精准理赔”的一整套风险防控体系，减少风险层级，充分发挥保险的经济减震和社会稳定作用。
With typhoon season approaching, severe weather is expected to hit many parts of the country. In response to possible emergency claims, AXA Tianping has established a disaster prevention and loss reduction task force, headed by Yang Yong, Chief Claims and Customer Service Officer, and jointly composed of the Claims and Customer Service Center, the Commercial Claims Department, and the claims teams across branches.
The kickoff meeting for the special action on disaster prevention and loss reduction in 2024 was held on June 4th, mobilizing all employees to attach great importance to disaster prevention and loss reduction. Chief Claims and Customer Service Officer Yang Yong attached great importance to the disaster prevention and loss reduction work to ensure a successful delivery of the company’s business goals, especially in face of increasingly frequent extreme weather.
During the meeting, the Claims Management Department from the headquarters set out detailed action plan for disaster prevention and loss reduction. Regarding the response to catastrophic disasters, branches are required to prepare emergency rescue and relief supplies in advance, combined with automatic disaster weather alert message system. They are also encouraged to actively participate in the industry’s risk screening, and to target key distributions such as enterprise property insurance customers, motor insurance group customers, and new energy insurance brands. The marketing department will cooperate in conducting safety promotion campaigns, supporting the branches’ risk reduction efforts, and promoting the development goal of “reducing costs, improving quality, increasing efficiency, and achieving profitability.”
Haiyong LIU from Commercial Claims Department reminded that floods, heavy rains, typhoons, among other disasters have caused significant losses to the insurance industry. Therefore, branches need to attach great importance to disaster prevention and risk reduction work, and to study the on-site investigation and training materials for disaster prevention and loss reduction during the flood season, conduct customer screening and risk survey services based on actual conditions, and help customers with disaster prevention during the flood season.
Hui RAO from the Claims Management Department calls on the entire claims team to shift their mindset from being “loss payers” to “risk managers.” The goal is to establish a comprehensive risk prevention and control system that includes “pre-disaster prevention, rapid response, and precise claims processing.” This will help better serve insurers’ role in leveling down risks while ensuring economic and social stability for the whole society.