安盛之星
AXA Stars
在2023年度安盛之星的评选中，共有25位总部和机构同事脱颖而出，他们分别荣获客户之星、团结之星、勇敢之星、正直之星和转型之星。月刊将为这些同事专门开设“安盛之星”专栏，帮助大家进一步了解安盛人践行安盛价值观的故事。
本月我们将为大家分享勇敢之星——温州中心支公司总经理孙栋浩，客户之星——非车险营销一部客户经理俎斌，团结之星——理赔客服部车物管理岗刘君的故事。
25 employees from headquarters and branches have stood out at the end of the AXA Star Nomination, being awarded for embedding AXA values throughout their daily work. A special column has been created for us to know them better.
This month, we are delighted to share with you the stories of Donghao SUN from Wenzhou sub-branch, the Star of Courage; Bin ZU from non-motor Sales, Star of Customers First, and Jun LIU from Claims department, Star of AXA One.
勇敢之星——孙栋浩
作为温州中心支公司的总经理，孙栋浩在迎接各种挑战时，始终秉承“思想到位、执行到位、结果到位”的管理原则，为公司赢得了良好的口碑和持续发展。
通过深入合作渠道，加强互动频率，从抓续保、要品质入手，推动温州中支在车险渠道建设方面取得显著进展，成功建立了五个百万级的车险渠道，把原先200万的渠道扩展至450万的规模。优化温州之星和五州集团车商渠道存量规模，并新增四家比亚迪4S店的合作，其中两家保费产能均超130万以上。
建立推修换保费业务机制，加强理赔和业务联动，将推修投产比由原来的1:0.6提升至目前的1:1.8。他注重车险业务品质的提升，通过业务优选，增加反欺诈和违章因子，甄别高风险人群等一系列举措，有效优化了理赔流程，降低赔付成本，历年制赔付率从2023年4月的67%降至的当年11月底的54.34%，理赔费用率从2022年度的8.61%下降到6%。
同时温州中支在企业货运险业务领域也取得重大突破，他带领团队与客户进行多次沟通，通过节假日慰问、提供出险索赔指导等举措，成功赢得青山集团等客户对安盛品牌和服务的认可，预计2024年保费将达120万以上。
Q1：获得安盛之星是什么样的感受？
当我看到自己的名字与那个令人瞩目的奖项联系在一起时，既激动又自豪。我要感谢我的领导、同事、朋友和家人，没有他们的支持和帮助，我不可能得到勇敢之星的奖项。获奖是一种令人愉悦和振奋的体验，它让我更加坚定了自己的信念和目标。我会珍惜这份荣誉和肯定，将其转化为动力，继续前行。
Q2：平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？
工作之余我热衷于跑步、骑行、登山等户外运动，因为运动能改善情绪并且也能控制坏情绪的发生，同时还能感受大自然的魅力,让心灵回归宁静。
Q3：可以分享最近在看的一本书、一部电影或一部剧吗？
很喜欢拜读人物传记，最近刚看完《褚时建传》。他36岁当糖厂厂长，一年时间扭亏为盈；52岁被调往卷烟厂，历经17年把一个地方卷烟厂带到全国第一，世界第五的位置；人生的高峰之后他遭遇了68岁时女儿自杀，72岁时锒铛入狱的打击。再次进入大众视野时，他已是75岁高龄，借贷1000万元再次创业——种橙，五年时间借款全部还清，他待过的企业几乎都会有很好成绩。褚老说:“回想这么多年，我自己最问心无愧的就是：没有庸庸碌碌地生活。”读后感：只要自己不想趴下，别人是无法让你趴下的。
Courage: Donghao SUN
As the general manager of the Wenzhou sub-branch, Donghao has always adhered to the management principle of “thinking in place, execution in place, and results in place” in facing various challenges, winning the company a good reputation and sustainable development.
By strengthening cooperation with distributions and intensifying interaction frequency, starting from focusing on renewal insurance and quality, Donghao has propelled the Wenzhou Central Branch to make significant progress in the construction of motor distribution, successfully establishing five million-scale motor insurance distributions and expanding the original 2 million-scale distribution to 4.5 million. He has optimized the inventory scale of the auto dealers’ distribution of Wenzhou Star and Wuzhou Group, and added four new BYD 4S stores as partners, two of which have insurance premium capacity exceeding 1.3 million yuan.
By establishing a mechanism for promoting repair and insurance premium renewal, and strengthening the linkage between claims and business operations, he has successfully increased the ratio of repair promotion to production from the original 1:0.6 to the current 1:1.8. He focuses on enhancing the quality of motor insurance business, taking a series of measures such as optimizing business selection, increasing anti-fraud and violation factors, and identifying high-risk individuals, which have effectively optimized the claims process, reduced compensation costs, and lowered the historical compensation ratio from 67% in April 2023 to 54.34% by the end of November of the same year. Additionally, the claims cost ratio has dropped from 8.61% in 2022 to 6%.
At the same time, the Wenzhou branch has also made significant breakthroughs in the field of corporate cargo insurance. He led his team to communicate with clients multiple times, providing holiday greetings and guidance on claims, and successfully won the recognition of AXA’s brand and services from clients such as Tsingshan Group. It is estimated that the premium in 2024 will exceed 1.2 million.
Q1：How does it feel knowing that you’ve been awarded as AXA Star?
Seeing my name attached to that award is encouraging. I would like to thank my colleagues, my family and friends without whom I wound not have made it. Being awarded will only motivate me to work harder and move forward with more confidence.
Q2：What are your habits to keep confident, healthy and positive?
I love jogging, bicycling, and trekking, as outdoor activities can boost positive emotions and prevent negativities from happening. Being emerged in the nature can also set me free and give me peace of mind.
Q3：Please share with us a book, a movie or a theatre piece.
I really enjoy reading biographies, and I recently finished reading “The Biography of Chu Shijian”, who became the director of a sugar mill and turned it from a loss-making enterprise to a profitable one in just one year at the age of 36. When he was 52, he was transferred to a cigarette factory, and over the next 17 years, he brought the local cigarette factory to the first place in the country and the fifth place in the world. After reaching the peak of his life, he encountered setbacks when his daughter committed suicide at 68 and he was imprisoned at 72. When he reappeared in the public, he was already 75 years old, borrowing 10 million RMB to start a new business – planting oranges. In five years, he repaid all the loans. He has the magic of turning losing companies into profitable ones to achieve good business results. Mr. Chu said, “Looking back on these years, I am most conscience-clear that I have not lived an indifferent life.” I am deeply inspired and come to understand that nobody can beat you up unless you allow them to do so.
客户之星——俎斌
俎斌担任安盛济南中心支公司客户经理一职，在安盛工作的近3年时间里，他一直奋战在工作一线，近距离倾听经纪人声音，精准定位客户的具体需求，日常通过微信群主动分享理赔案例、产品解读，及时沟通传达信息，解答渠道伙伴疑问，赢得了大家对安盛的信赖。
2023年，俎斌在健康险、零售险及商业险等条线累计完成保费907万；他积极推广并拓展安盛全球高端健康险的销售渠道，其业务推广销售占全省业务的65%；多次协助经纪人和客户联系就医服务，收集理赔资料，并收获客户的赞誉锦旗；成功推广一万单惠民保业务，让更多本地民众以普惠价格享受周全保障。
俎斌铭记并贯彻安盛的服务理念——从赔付者到陪伴者，并在日常工作中努力践行，让更多客户了解安盛，信任安盛，选择安盛的产品与服务。
Q1：获得安盛之星是什么样的感受？
获得客户之星我发自内心的感到自豪，这离不开公司领导、同事、合作渠道伙伴的大力支持，更激励我在今后的工作中努力践行公司价值观，给渠道伙伴带去更加优质的服务，践行从赔付者到陪伴着的角色。
Q2：平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？
假期会带家人短途出行，到大自然中去放松。和同频的朋友们保持愉悦的沟通，劳逸结合，把好的状态在带到生活和工作中去。
Q3： 请分享最近在看的一本书、一部电影或一部剧。
最近在看《无国界病人》。日常工作中会遇到客户异地就医，多方寻找医疗资源的情况，也经常看到高端医疗里服务客户海外就诊的案例，但读完这本书时内心还是十分震撼，比常规的理赔案例呈现出更多真实的细节。作者本人异国治疗的波折，心理的变化，家人朋友的全力支持，医患互相鼓励……都令人动容，让我们学到了面对生活的坚强、毅力和希望！
Customer First：Bin ZU
Zu Bin serves as the Client Manager of AXA Jinan subbranch. After nearly three years of working at AXA, he has been fighting at the forefront, listening closely to the voices of agents, accurately identifying the specific needs of customers, actively sharing claims cases and product interpretations through WeChat groups, timely communicating and delivering information, and answering questions from distribution partners, earning the trust of everyone.
In 2023, Bin has accumulated a total premium of 9.07 million yuan in health, retail and commercial lines. He actively promoted and expanded the distributions of AXA’s global high-end health insurance, with his business promotion accounting for 65% of the province’s total business. He repeatedly assisted brokers and customers in contacting medical services, collecting claim information, and received praises and commendation flags from customers. He successfully promoted 10,000 policies of the People’s Insurance program, enabling more local residents to enjoy comprehensive protection at affordable prices.
Bin always keeps in mind that we are not a payer, but rather a partner to our customers, and is committed to making more customers know, understand, and trust AXA’s brand as well as its protection services.
Q1：How does it feel knowing that you’ve been awarded as AXA Star?
I feel very proud for being recognized by colleagues and my business partners who have always supported me, motivating me to work harder and live AXA values to bring better services to our customers.
Q2：What are your habits to keep confident, healthy and positive?
During the holiday, I will take my family for a short trip to relax in nature. I will maintain pleasant communication with friends of the same wavelength, balancing work and rest, and bringing a good state of mind back to life and work.
Q3：Please share with us a book, a movie or a theatre piece.
Recently, I’ve been reading “Patients Without Borders”. In my daily work, I often encounter clients who seek medical treatment in different cities. I’ve seen too many cases of high-end medical services assisting clients with overseas treatment. However, after reading this book, I was still deeply shocked. It reveals more details than conventional insurance claims cases. The author’s personal struggles with overseas treatment, psychological changes, the full support from family and friends, and the mutual encouragement between doctors and patients… all these stories are touching and teach us about resilience, perseverance, and hope in facing life.
团结之星——刘君
自2011年加入安盛天平大家庭以来，刘君先后担任车物大案管理岗和SIU特别调查岗，期间不断磨砺自己的专业技能，并于2023年被总部评聘为新能源理赔专家，并在理赔序列中获得车物+反欺诈调查中级、意健险初级的评价。他日常善于运用自身的专业知识和技能，助力理赔管理部持续提升理赔技能和服务意识，为公司和客户提供更优质、更高效的服务。
在新能源车险领域，刘君积极参与总部组织安排的“安盛天平2023年新能源汽车理赔实务高级培训班”，并顺利获得结业证书。同年，他联合行业头部的新能源外修企业，共同组织开展了多场新能源专项培训，并在培训期间与培训机构深入交流沟通。
在不增加自有人力的情况下，他圆满承接人伤工作，合理运用远程定损组排班工具，达成人均产能4.4（城市型机构人均产能3.8），同比2022年增加22.2%，人均产能在全司名列前茅。
Q1：获得安盛之星是什么样的感受？
获得安盛之星是一种极具鼓舞和荣耀的感受。这份荣誉不仅是对我个人领导力、专业能力、团队合作精神和贡献的认可，也是对团队合作和共同努力的肯定。这项荣誉将激励我继续奋发努力，不断超越自我，为公司的发展和成就作出更大的贡献。同时，获得团结之星也意味着我在公司内部拥有更大的影响力，可以为更多的同事树立榜样，促进整个团队的进步和发展。
Q2：平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？
健康的身体是保持自信和快乐的基础。我会定期锻炼，这样可以保持身体健康、精力充沛，同时释放压力，提高自信心。平时我比较喜欢去海岛和都市去旅游，遥望碧海蓝天，可以让自己保持快乐，帮助我放松身心，更好的享受生活。
Q3：请分享最近在看的一本书、一部电影或一部剧。
最近我在看《鹤老师说经济》。这本书中提到：“对人而言，真正的知识，是框架，是把杂乱的无机物组成有机物，是简单的单细胞构成高级的生命体，是把零碎的信息组成体系，构成自己的世界观、人生观、价值观”。我非常喜欢这句话，知识固然重要，每个人每日每夜都在不断的吸收新的知识，但这些知识都是零散和片段的。只有建立自己的框架和模型，将零散、杂乱、片段的知识放入自己建立的框架模型中，才能变成自己有用和会用的知识，最终变成足以影响自己世界观、人生观、价值观的强大框架体系。
One AXA: Jun LIU
Since joining AXA Tianping in 2011, Jun has successively held the positions of major vehicle claim management and SIU special investigation. During this period, he has constantly honed his professional skills and was appointed as a new energy claim expert by the headquarters in 2023. He has also achieved the intermediate level in vehicle claim and anti-fraud investigation and the entry-level in accident and health insurance within the claim series. He is adept at utilizing his professional knowledge and skills in his daily work to help the claim management department continuously improve its claim handling skills and service awareness, providing better and more efficient services to the company and customers.
In the field of new energy vehicle insurance, Jun actively participated in the “AXA Tianping 2023 Advanced Training Course on New Energy Vehicle Claims Practices” organized by the headquarters and successfully obtained the graduation certificate. In the same year, he collaborated with leading new energy vehicle repair enterprises in the industry to jointly organize several special new energy training sessions and had in-depth communication and exchanges with the training institutions during the training period.
Without increasing his own personnel, he successfully took over the personnel injury work and made rational use of the remote loss assessment team scheduling tool, achieving a per capita productivity of 4.4 (while the average per capita productivity of urban institutions is 3.8), an increase of 22.2% compared to 2022, ranking among the top in the company.
Q1：How does it feel knowing that you’ve been awarded as AXA Star?
It’s been an extremely encouraging and honorable feeling, which represents a recognition of my leadership, my skillset, and team spirit. It will inspire me to continue to strive forward, constantly surpass myself, and make greater contributions to the company’s development and achievements. I feel the responsibility of having greater influence serving as a role model to the team.
Q2：What are your habits to keep confident, healthy and positive?
A healthy body is the foundation for maintaining self-confidence and happiness. I work out on regular basis. It keeps me healthy, energetic, and helps to relieve stress, and enhance my self-confidence. I usually prefer to travel to island resorts and cities. Gazing at the blue sea and the sky can keep me happy, help me relax, and enable me to enjoy life better.
Q3：Please share with us a book, a movie or a theatre piece.
I’ve been reading “Teacher HE on Economics”, in which it’s been mentioned that “true knowledge is a framework, and it’s about transforming chaotic inorganic matter into organic matter, forming higher life forms from simple single cells, and integrating fragmented information into a system that shapes one’s worldview and life values.” I really like this quote that says “knowledge is important, and everyone is constantly absorbing new knowledge day and night. However, this knowledge is often scattered and fragmented. Only by placing that information into an established framework, can it become useful and applicable. Ultimately, this will form a powerful system that can change one’s life.