首届公司级合规风险治理跨部门培训顺利举行
The First inter-departmental Training on Corporate Compliance & Risk Management Successfully Convened
综合日益严峻的监管环境、偿二代下对穿透式风险管理的要求及公司合规经营理念与发展实际，4月26日，市场营销及公共事务部携同风险管理部、法律与合规部以及培训部首次尝试“线上+线下”的形式，顺利举行了首届公司级合规风险治理跨部门培训。这是继一月机构年终工作会议对总分各层级负责人培训后，对相关岗位同事进行的专项培训，旨在加强公司在风险管理、合规治理、市场营销、声誉风险管理等领域的制度要求学习，确保各部门或机构联络人各司其职、守土有责；听取一线心声与需求，进行实际案例交流，确保管理制度和流程框架行之有效。来自总公司和全国各机构的百余位同事参与了本次培训。
安盛天平首席执行官左伟豪为培训开场致辞，他表示合规管理和系统风险管理是公司的经营之本，提升全员合规与风险意识，确保制度的健全和执行有效变得尤为重要。
总经理助理兼首席风险官、董事会秘书裘海燕、法律与合规部负责人罗昉宜、首席市场营销及公共事务官黄长青分别致辞，表示无论是上至集团准则，还是下至日常实践，都需要从制度健全性和遵循有效性两方面入手，通过跨部门协作、制度文化宣导、员工培训等方式筑牢风险防线，弘扬合规守法的企业文化，增强公司运营的抗风险韧性。
总公司学习和发展总监张洁为大家介绍本次培训的日程安排及课程竞赛规则，并引领线上和线下的学员进行开场互动破冰，在小组内快速认识彼此，营造积极、融洽的学习氛围。
本次培训共分为风险管理、法律合规、声誉风险和品牌传播四个部分。
第一部分：风险管理。风险管理部总经理宋友城介绍了安盛天平风险管理体系和三道防线架构，帮助大家更好地理解、评估和管理风险，保护企业的利益，确保其持续发展和稳定经营。操作风险经理赵辰为大家普及了操作风险的定义和特点、流程和三大工具，并分享了操作风险损失事件的多种类别和案例。内控管理经理欧阳珊珊从内部控制的角度，介绍了内部控制的定义与基本管理原则，以及与操作风险的关联性，并展示了根据集团要求及提供的评估标准，识别出的适用于安盛天平的26个流程，助力更好地理解和应用内部控制措施，降低企业受到的损失和风险。
本次培训特邀的德勤风险咨询总监钟长江老师从操作风险监管新规解读、新规对保司的影响分析及新规落地建议分析等三个方面，帮助大家更好地理解和适应监管环境的变化，规范业务操作，加强风险意识，提高应对能力。
第二部分：法律合规。锦天城律师事务所的李伟华律师应邀出席，开展了关于数据安全法规的解读与保险行业适用的专题培训。幽默的语言、精湛的授课技巧以及丰富的从业实践经验，帮助学员们在互动式教学氛围中了解“三法”的知识要点，并通过实战演练把精华融入工作场景中。
监管事务及机构合规部总监潘梦翔引导学员现场互动，通过创设形象而生动的连连看和场景题的方式导入理论知识点，从而对具体情境进行分析和发现问题，帮助更好的理解和掌握知识。
第三部分：声誉风险。公共事务及可持续发展助理总经理李思韬深入浅出地分析了当前保险业所面临的舆论环境，结合丰富的案例和实践经验，为学员详细讲解了声誉风险管理原则、思路以及应对策略。
第四部分：品牌传播。产品营销总监刘春玲为大家宣导了品牌及产品营销管理办法，从安盛集团标准、品牌营销及品牌礼品管理办法及产品营销管理办法三个方面，帮助学员深入了解公司品牌的核心价值、定位和传播方式，从而提升对品牌的认知和理解，有助于统一品牌形象。
最后，总经理办公室主任兼首席转型官戴思远为本次培训进行结训总结，并基于2026集团人力资源战略“We Care and Dare for Progress”，从通识力、业务力、领导力和实践力展示了安盛天平学习发展体系。
培训尾声，根据全天参与度评选出线上和线下的获胜小组，并举行颁证仪式。参训学员对此次培训一致好评，并对此类学习机会保持高度的期待。
最后，为表彰机构在过去一年中的工作表现，总公司向机构一线的优秀伙伴颁发了“合规璀璨之星”、“合规闪亮之星”、“声誉风险之星”和“市场营销之星”的奖项，感谢与表彰他们在工作中的积极配合和重要贡献。
风险防范人人有责，在此感谢参与人员给予的高度重视和积极配合。期待与大家一起携手，夯实风险管理基石，巩固合规经营环境，保护AXA安盛品牌形象！
Under the increasingly stringent regulatory environment, the requirements for transparent risk management under solvency II as well as the company’s compliance management practical development, the first cross-departmental training on corporate- compliance & risk management was convened, adopting online + offline format, thanks to the organization of compliance, risk and MKT. This was a specialized training for colleagues following the training of heads of various levels at the institutional year-end work conference in January. It aimed to strengthen the institutional requirements for risk management, compliance governance, marketing, reputation risk management, and other areas to ensure that each department or institutional liaison performs their duties and fulfills their responsibilities. By listening to the voices and needs of the frontline, and conducting practical case exchanges, the effectiveness of management systems and process frameworks can be ensured. More than 100 colleagues from the headquarters and various national institutions participated in this training.
Kevin CHOR, CEO of AXA Tianping, opened for the training, stressing on the importance of systematic risk management, which is the foundation of the company’s operation, and it is particularly important to raise the compliance and risk awareness of all staff and ensure the soundness and effective implementation of the system.
Richard QIU, Chief Risk Officer & Secretary of the Board of Directors; Norman LUO, Head of Legal and Compliance Department, and Eva HUANG, Chief Marketing & Communications Officer, made speeches illustrating both the group norms and daily practices need to start from two aspects: the soundness of the system and the effectiveness of compliance. Through cross-departmental collaboration, institutional culture promotion, employee training and other methods, we can build a solid risk defense line, promote the enterprise culture of compliance and law-abiding, and enhance the risk resistance resilience of the company’s operation.
Zhang Jie, Director of Learning and Development of the headquarter, introduced the schedule of this training and the competition rules of the courses. She led the online and offline participants to conduct opening interaction to break the ice, helping them quickly get to know each other within the groups and create a positive and harmonious learning atmosphere.
This training is divided into four parts: risk management, legal compliance, reputation risk and brand communication.
On risk Management, General Manager of Risk Management Department Song Youcheng introduced the risk management system and three lines of defense architecture of AXA Tianping, helping the audience to better understand, evaluate and manage risks, protect the interests of the company, and ensure its sustained development and stable operation. Operational Risk Manager Zhao Chen popularized the definition and characteristics of operational risks, processes and three major tools, and shared various categories and cases of operational risk loss events. Internal Control Manager Ouyang Shanshan introduced the definition and basic management principles of internal control from the perspective of internal control, as well as its relevance to operational risks. She also demonstrated 26 processes applicable to AXA Tianping according to the requirements of the group and the provided evaluation standards, which helped to better understand and apply internal control measures and reduce losses and risks to the company.
A special guest, Mr. Zhong Changjiang, Director of Deloitte Risk Consulting help been invited to inform the changes in the regulatory environment, standardize business operations, strengthen risk awareness, and improve response capabilities from three aspects: interpretation of new operational risk regulations, analysis of the impact of new regulations on insurance companies, and analysis of suggestions for the implementation of new regulations.
On legal Compliance， Lawyer Li Weihua from Jintiancheng Law Firm was invited to give a specialized training on the interpretation of data security regulations and their application in the insurance industry. With humorous language, excellent teaching skills, and rich practical experience in the industry, Lawyer Li helped the participants understand the key points of the “Three Laws” in an interactive teaching atmosphere, and integrated the essence into work scenarios through practical exercises.
Director Pan Mengxiang of the Regulatory Affairs and Institutional Compliance Department guided the participants to interact on site, introducing theoretical knowledge points through the creation of vivid and imaginative interactive games and scenario questions. This approach allowed for the analysis and identification of specific situations, thereby aiding in a deeper understanding and mastery of the knowledge.
On Reputation Risk， Assistant General Manager of Public Affairs and Sustainable Development, Li Sitao, provided an in-depth analysis of the current public opinion environment faced by the insurance industry. Drawing from a wealth of cases and practical experience, he detailed the principles, approaches, and strategies for managing reputation risk.
On Brand Communication, The Director of Product Marketing, Liu Chunling, presented the management methods for brand and product marketing, focusing on three aspects: the AXA Group standards, brand marketing and brand gift management, as well as product marketing management. This session helped participants gain a deeper understanding of the company’s brand’s core values, positioning, and communication methods, thereby enhancing their cognition and comprehension of the brand, and contributing to the unification of the brand image.
Finally, Dai Siyuan, the Director of the General Manager’s Office and the Chief Transformation Officer, delivered the closing summary for this training session. Based on the 2026 Group Human Resources Strategy “We Care and Dare for Progress,” he presented the learning and development system of AXA Tianping, emphasizing the importance of general knowledge, business acumen, leadership, and practical skills. This comprehensive approach to learning and development aims to equip employees with the necessary tools and capabilities to drive the company’s progress and success.
At the end of the training, the winning teams for both online and offline participation were selected based on the level of engagement throughout the day. A certificate presentation ceremony was then held to honor their achievements. Participants unanimously praised the training and expressed a high level of anticipation for future learning opportunities of this kind.
Finally, to recognize the performance of the organization in the past year, the headquarters awarded the titles of “Compliance Star,” “Compliance Shining Star,” “Reputation Risk Star,” and “Marketing Star” to outstanding partners working on the front line. These awards were presented to express gratitude and appreciation for their active participation and significant contributions to the work. Everyone has a responsibility in risk prevention, and we would like to express our gratitude to all the participants for their high attention and active cooperation. We look forward to working together to solidify the foundation of risk management, strengthen the compliant business environment, and protect the brand image of AXA.