2023年度理赔大数据回顾 A Review on Claims Performance in 2023

2023年度理赔大数据回顾

A Review on Claims Performance in 2023 

2023年，安盛天平继续以高品质的理赔服务，为每一位客户提供更加便捷广泛、高效全面的保障与服务，赢得了更多客户的信赖。让我们通过“年度理赔大数据”一起来回顾那些暖心的守护。

In 2023, AXA Tianping continued to provide convenient, extensive, efficient, and comprehensive protection and services to every customer with high-quality claims services. Here is a review on claims performance for the past year.

每一个数字背后都是坚持的守护

Behind every number, there is AXA Tianping’s Protection

Annual cumulative exceeded 3.8 billion RMB

Motor: more than 3 billion RMB

Health: more than 450 million RMB

Commercial: more than 280 million RMB

Accident: more than 96 million RMB

The overall performance has increased by about 15% compared with last year

健康险：安盛暖心陪伴，守护生命之本

Health: Act for Human Progress with our protection

1. Daily closure rate was 92.14%, and the closure rate of group insurance cases within two days was 99%.
2. Case closes around 0.06 hours at its fastest
3. The maximum payout was 283,700 RMB.
4. Age ranging from 1.2 months to 80.05 years old.

儿童健康险：以爱护佑健康，宝贝无忧成长

Children: Act for Children’s Growth with our protection

1. Minimum Claim Age: 1.6 months
2. Highest Claim Settlement Amount: RMB 96,800
3. Common Children’s Diseases: “Respiratory Diseases” account for nearly 70%, giving parent’s peace of mind.

全球健康险：全球保障服务，随时随地无忧守护

AXA Global Healthcare: Global Healthcare, Anytime Anywhere

1. The total payout amount is nearly 120 million RMB.
2. The highest single payout amount is 761,200 RMB.
3. The maximum payout amount per person is 1,028,100 RMB.
4. The average time for closing cases is 2.21 days.

零售险：急客户所急，及时伸出援手

Retail: Prompt and efficient aid for our customers

1. The fastest application and payment period for accident insurance is 1.25 hours.
2. Travel delay compensation has been paid nearly 4,700 times.
3. For overseas travel insurance: medical emergency rescue services provide a maximum single compensation of 1 million yuan.
4. Compensation for damaged art has been paid 82 times.

车险：全程护航，出行无忧

Motor: Worry-free Throughout the Journey

1. Shortest Claim Settlement Time: 10 minutes
2. Direct Compensation to Repair Shops rate reached 85.8%, reducing Customer Advances by RMB 940 million
3. Total Human Injury Advances: 10,175 cases, Amounting to RMB 250 million
4. Number of Motor Insurance Customers Sending Honorary Flags: or 174

商业险：为中国数百万企业客户提供商业保障及服务

Commerical: Safeguard Millions of Customers with AXA Protection

1. Adequate Underwriting Capacity: compensation for repairs reached to 4.569 million RMB for an air compressor that fell during the lifting process.
2. Worldwide Claims Settlement Network: 23% of cargo insurance and 45.6% of product liability insurance accidents occur overseas.
3. Affordable products for SME to solve the most troublesome issues.

线上理赔更便捷

Fast and Convenient Online Claims

One-stop online claims settlement service, making the claims application process even more convenient, reassuring, and worry-free, serving over 120,000 customers through our online claims settlement service.

Number of online claims settlement customers for motor: 102,601

Number of online claims settlement customers for retail: 24,230

Year-on-year growth: 20%

服务人群更广泛

A Wider Range of Customers to be Served

Global Health Insurance: Minimum age is 0 months and 1 day and maximum age is 75 years old.

Health Insurance: Minimum age is 1 month and maximum age is 80 years old.

Art Insurance: 82 times for Claims settlements, amounting to 2.84 million RMB as payout.

分钟级结案更高效

Cases Settled Within Minutes

Health: The fastest settlement time is only 0.06 hours

Global Health: Average settlement time for claims is 2.21 days

全面保障享安心

A Comprehensive Guard

Top 5 Health Insurance Claims by Amount:

* Respiratory Diseases: Highest Claim Amount Over 30 Million

* Digestive System Diseases: Highest Claim Amount Over 10 Million

* Fever and Cough: Highest Claim Amount Over 3.5 Million

* Urological and Reproductive System Diseases: Highest Claim Amount Over 5.2 Million

*Musculoskeletal and Connective Tissue Diseases: Highest Claim Amount Over 4.9 Million

线上定损更低碳，理赔服务暖人心

“守护生命之本，践行人类进步”是安盛始终贯彻的使命，在新的一年里，安盛将继续提供更全面优质的服务，做好陪伴者，助您自信前行！

Digitalization of Loss Assessment and Claims

140,000 online loss assessment claims were made, reducing vehicle travel by 240,000 times.

78% of the cases applied digitalized documents, reducing 780,000 paper consumption

Customer Recognition: 174 honor flags were presented by motor insurance customers.

Full-star Service: Motor insurance hotline service satisfaction rate is 99.9%.

As our brand promise committed, we do act for human progress by protecting what matters, and which for becoming a better partner of our customers in the upcoming new year.