安盛之星
AXA Stars
在2023年度安盛之星的评选中，共有25位总部和机构同事脱颖而出，他们分别荣获客户之星、团结之星、勇敢之星、正直之星和转型之星。月刊将为这些同事专门开设“安盛之星”专栏，帮助大家进一步了解安盛人践行安盛价值观的故事。
本月我们将为大家分享团结之星——零售险产品部产品核保岗唐心怡，勇敢之星——南京中心支公司营销部经理王伟，正直之星——上海作业中心特别调查室欺诈分析岗马亮的故事。
25 employees from headquarters and branches have stood out at the end of the AXA Star Nomination, being awarded for embedding AXA values throughout their daily work. A special column has been created for us to know them better.
In this month’s issue, we are glad to share the stories of Xinyi TANG from retail, Wei WANG form Nanjing sub-branch and Liang MA from Shanghai Operation Center to walk you through how they have been translating the value of Courage, Integrity and One AXA.
团结之星——唐心怡
唐心怡于2021年加入安盛天平，作为总部零售险一员，主要负责历史产品升级迭代、新产品设计开发，以及机构零售业务的日常核保咨询与业务报价。
在推动“夕阳红老年意外险”产品升级迭代的过程中，她对现有竞品进行深入剖析，结合市场需求去芜存菁。同时联合健康险事业部、理赔、运营、市场营销等部门跨职能协作，在保证保单综合成本率的前提下，首次引入增值服务概念，对存在交叉业务场景的产品进行叠加售卖。2023年，“守护时光”实现签单保费400余万元，赔付表现良好。
在日常工作中，她乐于与机构同事分享产品知识、业务策略、展业方向、业务风险偏好等信息。在处理机构零售业务报价时，她会有意识加强各机构授权核保人的定价能力，提升机构报价询价成功率、续保率，引导机构核保人从客户需求角度出发考量业务风险，在帮助机构业绩持续提升的同时，尽可能降低零售承保风险。2023年，零售分销实现签单保费2.26亿元，同比2022年增长34.78%。
Q1：获得安盛之星是什么样的感受？
很开心，但内心更多的是感恩。感恩公司提供了这么好的平台，让我可以实现个人价值；感恩领导及同事对我的支持及认可。荣誉属于过去，继续努力才是未来，这也将成为鞭策我的动力，我会把这份认可转化到工作中。
Q2：平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？
保持良好工作状态的秘诀是，无论多忙都要抽出时间去锻炼身体。我也会积极参与工会组织的一周一节的瑜伽课来调节身心，缓解压力。运动会释放多巴胺，当你动起来时，许多烦恼都会烟消云散，负面的情绪也会慢慢被消化掉。长此以往，身心状态会越来越好。
Q3：请分享最近在看的一本书、一部电影或一部剧。
“世界上没有比活着更美好的事情，也没有比活着更艰难的事情。”最近在看《活着》。余华以福贵的故事为线索，讲述了一个家庭在苦难中的坚韧与爱。读完《活着》，我更加珍惜现在所拥有的一切，无论是家人、朋友还是身边的每一个小确幸。这本书不仅仅是对生命的颂歌，更是对人性的深刻揭示，它告诉我们，在逆境中保持坚韧和乐观，是我们每个人都应该具备的品质。
One AXA – Xinyi
Tang Xinyi joined AXA Tianping retail team at the headquarters in 2021, with main responsibilities on upgrading existing products, designing and developing new products, as well as providing daily underwriting consultation and business quotation for retail business.
When promoting the upgraded “Xiyanghong Elderly Accident Insurance” product, she conducted a thorough analysis of existing competitors and combined market demand to eliminate the unnecessary and retain the essential. At the same time, she collaborated with cross-functional departments such as the Health, Claims, Operations, Marketing to name a few. While ensuring the comprehensive cost rate of the insurance policy, she introduced the concept of value-added services for the first time and overlaid and sold products that existed in cross-business scenarios. In 2023, “Guarding Time” achieved a signed premium of more than 4 million yuan with good claims performance.
In her daily work, she is happy to share her know-how related to her daily work with her colleagues. When processing institutional retail business quotations, she consciously strengthens the pricing ability of authorized underwriters from various branches, improves the success rate of branch quotation inquiries and renewal rates, and guides branch underwriters to consider business risks from the perspective of customer needs. While helping the organization’s performance continue to improve, she strives to reduce retail underwriting risks as much as possible. In 2023, retail distribution achieved a signed premium of 226 million yuan, representing a year-on-year growth of 34.78% compared to 2022.
Q1: How does it feel knowing that you’ve been awarded as AXA Star?
I felt happy, but mostly grateful, as I’m given such a great platform to perform and excel, realizing my potential, making my values seen. I am thankful for the recognition from my line manager, as well as from my colleagues, which will act as nothing but a stronger motivation that will drive me to work extra harder moving forward.
Q2: What are your habits to keep confident, healthy and positive?
I choose to take out time and work out – the once a week yoga session organized by the company’s Labor Union for instance to keep a good mind health and shake off the pressure. Through working out, your body releases dopamine more than usual, chasing away the negativities which will transform you for a better person in the long run.
Q3: Please share with us a book, a movie or a theatre piece.
“There’s nothing good as living, and there’s nothing bad as living”. I’ve been such a big fan of the signature book named “To Live”by Hua YU, a book on how Fugui, the main character seeks to survives with resistance and love in face of life challenges and difficulties. I feel more than grateful for the life that I’m having after reading this book. It is such a blessing to have my family, my friends and my loved ones around me, who keep me resistant and positive. Some precious qualities that everybody should embed.
勇敢之星——王伟
王伟于2018年5月加入安盛天平，目前担任南京中支营销部经理一职。入职以来先后担任理赔客服和业务条线管理岗，跟随并见证着公司一步一步的转型发展。
2023年王伟带领的南京大分销团队实现总保费收入5317万，分销保费机构总体占比47.4%，车险实现规模和利润双优，非车转型继续稳步前进，车险和非车险客户经理人均产能均全省第一。
Q1：获得安盛之星是什么样的感受？
能荣获2023年度的“勇敢之星”，我感觉特别的荣幸与自豪，由衷地感谢公司领导、同事的认可与支持。这个奖励将更加鞭策着我，在未来之路始终保持一颗勇敢之心，勇往直前、敢为人先。
Q2：平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？
平常生活中我多数是通过一些户外的活动，来使自己保持乐观的心态。周末带着孩子一起爬爬山，公园里、游乐场里与小朋友们一起释放多巴胺……
Q3：请分享最近在看的一本书、一部电影或一部剧。
我推荐微软前中国区CEO吴士宏老师的著作《越过山丘》。这本书陈诉了吴士宏如何摆脱自己的困惑，以及她如何帮助企业管理者越过山丘。读这本书，可以感受作者是如何的敢爱、敢恨、敢一飞冲天、敢粉身碎骨。这是一本饱含人生体悟与职场智慧的启示录，谁的人生不需要翻过一座又一座山丘呢？当我们越过山丘，可以眺望另一方开阔景象，有不期而遇的惊喜，有无穷变幻的四季风景。
Courage: Wei WANG
Wang Wei joined AXA Tianping in May 2018, and currently holds the position of Sales Manager at the Nanjing Branch. Since his entry into the company, he has successively worked in claims, business management, evolving with the company as it embarked on a transformation journey.
In 2023, Wang Wei’s team has achieved total premium income of 53.17 million RMB, with a total distribution premium income accounting for 47.4% of the company’s total. Both the scale and profit of auto insurance achieved double excellence, and the non-motor insurance transformation continued to make steady progress. The average production capacity of motor insurance and non-motor insurance customer managers in Nanjing was ranked first in the province.
Q1：How does it feel knowing that you’ve been awarded as AXA Star?
I am deeply proud, honored, and grateful for the recognition bestowed upon me by both my leaders and my colleagues. This award serves as a powerful catalyst, inspiring me to approach future endeavors with even greater courage and determination.
Q2：What are your habits to keep confident, healthy and positive?
I’m quite outdoorsy. I choose to go climbing with my children or have some leisure time in the park during the weekends.
Q3：Please share with us a book, a movie or a theatre piece.
I recommend “Beyond the Hills” by Wu Shihong, former CEO of Microsoft China, which vividly portrays his personal journey of overcoming painful confusion and assisting business managers while conquering challenges. Readers will sense her sense of courageous spirit that navigated through love, adversity and sacrifice.
It offers a treasure trove of life experience and workplace insights, akin to an apocalyptic saga, as in life, we all encounter numerous hills to climb on. Worth the reading.
正直之星——马亮
马亮于2011年加入安盛天平，主要负责车险反欺诈工作。连续三年在调查审核减损方面表现优异——2021年减损2465万，调查成功率28.5%；2022年减损3049万，调查成功率30.9%；2023年减损3297万，调查成功率32.5%。其中2023年调查审核减损科室排名第一，调查成功率连续三年科室排名第一。
2023年，马亮通过在线审核及时甄别机构查勘员疑似伪造伤残鉴定报告的行为，并后续通过协商推翻伤残鉴定，实现反欺诈减损。经过对比大量案件的伤残鉴定报告，他确认9宗案件伤残鉴定报告为伪造，涉及减损金额68万元。2023年9月，他协助制定了作业中心岗位融合学习计划，帮助控制台作业人员具备理赔全流程处理能力，调查岗及案件负责人交叉学习对应岗位理赔处理流程；截至2024年1月，两作业中心已有17人参与岗位融合，组织开展4次相关培训。
Q1：获得安盛之星是什么样的感受？
很高兴能获评正直之星，感谢公司给予我参评的机会，更要感谢领导、同事的支持。由于参评名额有限，很多优秀的同事都没能获得参选资格，我仅是理赔大家庭的普通一员，我想说他们每个人都是我心目中的安盛之星。
Q2：平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？
闲暇之余我喜欢追剧、看电影，看一些篮球和电子竞技的比赛。
Q3：请分享最近在看的一本书、一部电影或一部剧。
分享一部“年度黑马”爆笑职场喜剧《年会不能停》。电影讲述了一个普通员工，因为一次错误调动所引发的一些列职场冲突跟笑点。在看似云淡风轻的笑点之下，影片想要探讨展现的是那些过于残酷的社会现状，以及调侃那些所谓的“职场文化”。片中暗讽了一些企业为了发展，将基层普通员工作为垫脚石。人人都知电影的故事情节纯属虚构，但有一种莫名的真实感，电影坐在普通打工人这一边，成为了打工人的“嘴替”。
Liang MA joined AXA Tianping in 2021, with primary responsibility on anti-fraud initiatives in motor. Over the past three years, he has consistently showcased exceptional performance in investigation and audit loss reduction. In 2021, he achieved a loss reduction of 24.65 million with a success rate of 28.5%. In 2022, the loss reduction was 30.49 million with a success rate of 30.9%. In 2023, he achieved a loss reduction of 32.97 million with a success rate of 32.5%. Notably, in 2023, his investigation and audit loss reduction department ranked first, and the success rate of the department has been ranked first for three consecutive years.
In 2023, Ma Liang promptly identified suspected fraudulent injury assessment reports by agency inspectors through online audits, and subsequently overturned the injury assessments through negotiation, achieving anti-fraud loss reduction. After comparing a large number of injury assessment reports across cases, he confirmed that nine cases involved fraudulent injury assessment reports, resulting in a loss reduction of 680,000 yuan. In September 2023, he assisted in developing an integrated job training plan for the operation center, helping console operators to possess the full process of claims handling capabilities. Investigators and case managers cross-learned the corresponding job claims handling processes. As of January 2024, 17 people from the two operation centers had participated in job integration, and four related trainings were organized.
Q1：How does it feel knowing that you’ve been awarded as AXA Star?
I incredibly grateful for the opportunity and the platform provided to me. Furthermore, I extend my heartfelt gratitude to my leaders and my colleagues for their unwavering support. I recognize that many outstanding colleagues may not have the opportunity to be selected, and I am humbled by this acknowledgement. Within the Claims family, I consider myself just as one member among many deserving individuals. In my opinion, every team member has the potential to be awarded as AXA Star.
Q2：What are your habits to keep confident, healthy and positive?
I’m interested in sitcoms, movies, football match and video gaming.
Q3：Please share with us a book, a movie or a theatre piece.
I strongly recommend ” The Annual Show Must Go On”, definitely a dark horse comedy this year around an ordinary employee who is thrown into a series of workplace conflicts and humorous situations caused by a mistaken transfer. Beneath the seemingly light-hearted humor, the film explores the crucial reality as well as satirizes the supposed “workplace culture” and subtly criticizes certain companies that use ordinary grassroots employees as stepping stones for their own development. Everyone knows that the storyline of the film is purely fictional, but there is an inexplicable sense of realism. The film sides with the ordinary workers and becomes their “mouthpiece.”