安盛天平助力港车北上——支持粤港澳大湾区一体化进程
AXA Tianping supports cross-border recognition of Hong Kong vehicles: committed to contribute to GBA integration
在迎接香港回归26周年之际，港车北上“等效先认”跨境车险在7月1日正式生效。凭借坚实的车险业务能力，以及粤港两地跨区域携同发展的优势，安盛天平成为首批入选港车北上“等效先认”承保商，为保险助力实体经济发展贡献了自己的力量。这不仅彰显了安盛集团的强劲实力与资源优势，更反映了粤港政府和广大车主对安盛的高度认可。
投保在香港，理赔在广东。“港车北上”和“等效先认”作为国家在粤港互通和跨境车险政策上的重大创新，对于百姓民生、经济发展、人文交流等方面具有重要意义。安盛不仅肩负着构建更优质高效的现代保险服务体系的光荣使命，更是大湾区跨境保险业务的代言人之一，力争给首批参与项目的车主创造一个难忘美好的投保体验。
安盛高度重视此次入围，安盛天平和安盛香港两地迅速联动，从核保定价、理赔、精算、IT、客户服务和渠道管理等核心部门抽调骨干力量组建项目组，通过整合优质资源，与合作伙伴携手为为超过45万车主提供更便捷的跨境保障。
安盛天平自主开发了“对外数据服务平台”，在确保技术专业性、信息安全性与成本效率可行性的基础上，为港车北上项目提供承保数据传输与存储。客服理赔团队还根据香港客户不了解内地交通事故处理流程与索赔流程的特点，配备了专属理赔流程与粤语咨询专线，以及理赔资料线上交单功能，满足香港客户对保险理赔便捷性的要求。
安盛香港方面则整合了包括客户直销、中介人和业务伙伴等主流销售渠道，多维度触达在港投保车主，不仅提供投保理赔方面的贴心服务，还通过宣传港车北上项目和跨境保障等相关知识，提高客户对等效先认等相关政策的了解和认知。
凭借安盛集团强大的资本实力、专业的技术能力、丰富的产品线和优质的客户服务，结合安盛在广东、香港和澳门的机构网络及完备的落地服务能力，未来，我们将继续完善跨境保障服务，优化域内服务网络，为客户提供更优质可靠的服务。
On the 26th anniversary of Hong Kong’s handover, the Unilateral Recognition policy for cross-border motor insurance for Hong Kong vehicles travelling northbound came into effect.
Given AXA Tianping’s experience in cross-border insurance business, the company was among the first batch of insurers selected for the Unilateral Recognition policy for cross-border motor insurance. The policy contributes to insurance’s development of the real economy while leveraging the advantages of development in both Guangdong and Hong Kong. This not only demonstrates AXA’s impressive capabilities and available resources, but also reflects the high recognition which both governments and vehicle owners held towards AXA.
Insured in Hong Kong, compensation offered in Guangdong. The “Northbound Travel for Hong Kong Vehicles” and “Unilateral Recognition Policy for Cross-Border Motor Insurance ” schemes are major innovations in terms of Guangdong-Hong Kong interconnectivity and cross-border auto insurance policies. It is of great significance to people’s livelihoods, economic development, and cultural exchanges. AXA not only has the honourable mission to build a modern insurance service system with higher quality and efficiency, but also is one of the spokespeople for cross-border insurance business in the Greater Bay Area. We strive to create an unforgettable insurance experience for the first batch of vehicle owners participating in the policy.
AXA views this shortlisting with high regard. AXA Tianping and AXA Hong Kong have increased their cooperation, forming a project team from the core departments of pricing, insurance claim, actuarial, IT, customer service and channel management. By integrating our high-quality resources and efforts, AXA Tianping and its partners are working together to provide more convenient cross-boundary insurance coverage for more than 450,000 vehicle owners.
AXA Tianping has independently developed an external data service platform to provide data transmission and storage for the Hong Kong vehicles heading northbound. This is done on the basis of ensuring technical expertise, information security and cost-efficiency. The customer service and claims team has also established a new claiming standard of procedure, an online insurance data submission platform and a Cantonese consultation line for Hong Kong customers who are not familiar with the process of handling traffic accidents or claims in the Mainland, further satisfying their expectations with enhanced convenience in insurance claims.
On the other hand, AXA Hong Kong also integrated various mainstream sales channels, including direct sales, intermediaries and business partners, to cater to Hong Kong vehicle owners. Aside from providing quality services in insurance claims on a client-by-client basis, we also promote the “Northbound Travel for Hong Kong Vehicles” scheme and provide further information regarding cross-border insurance coverage, familiarizing our customers’ with the “Unilateral Recognition policy for cross-boundary motor insurance”.
With AXA’s strong capital strength, technical profession, varied product lines and excellent customer service, combined with AXA’s network of organizations in Guangdong, Hong Kong and Macau and subsequent on-site service reach, we will continue to improve our cross-border insurance coverage and service network in order to provide better and more reliable services to our future customers.