安盛之星的故事：翁川州、苏鹏
AXA Star Stories
在安盛之星评选中，共有22位总部和机构同事摘取2021年度安盛之星，并分别获评转型之星、客户之星、正直之星、勇敢之星或团结之星。月刊将为这些同事专门开设“安盛之星的故事”专栏，帮助大家进一步了解安盛人践行安盛价值观的故事。
本月我们将为大家讲述勇敢之星和团结之星——浙江分公司营销推动岗翁川州，以及成都作业中心理赔资深专家岗苏鹏的安盛故事。
In the AXA Star contest, altogether 22 AXA colleagues from headquarter and branches are entitled to awards of AXA Stars in Transformation, Customer First, Integrity, Courage, and One AXA. This special column was set up for them so we can all know their stories in living the AXA values and making their contribution to company growth.
This month we will introduce Courage Star and One AXA – Weng Chuanzhou from the Zhejiang Branch and Su Peng, Senior Claims Expert of the Chengdu Operation Center.
勇敢之星翁川州的故事：
翁川州加入安盛14年，于浙江分公司营销业管部担任销售管理。入职以来从事分公司运营管理部、营销服务部临时负责人、业务管理岗等各项工作。从理赔运营到三级机构再到营销业管，翁川州掌握理赔的各项流程及前线的运营模式。他曾参与总部运营整合项目搭建运营客服条线架构、选择投诉管理岗降低浙江监管投诉量、制定首问责任制降低浙江监管投诉量和传道授业解惑荣获优秀讲师称号。他年终亦多次被评为卓越、优秀员工，始终将公司的利益放在首位，不计较个人得失。
Q: 获得2021安盛之星是什么感受呢？
翁：能够获得如此之高的奖项我感到激动和兴奋。首先要感激公司对我的信任，感激领导对我的关爱，以及同事对我的帮忙。这个奖项是一份荣誉、更是一份激励。这不仅是进步的起点，也将是对我今后工作的鞭策。
Q:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？
翁：首先不能让自己生活的环境封闭，多出去转转，与朋友聚会聊天，或者是到处散散步，对自己的心态会有很大的益处。然后学会鼓励自己，我们可能很多事情不懂或者不会做，但只要把心态调整好和告诉自己步一步来就可以。最后要学会专注，不管处理什么事情都要认真。
Q: 可以分享最近在看的一本书、一部电影或一部剧吗？
翁：和大家分享本书——《苏东坡传》，从年少成名到三次被贬，从安居一隅到洒脱过完一生，苏东坡不光活得潇洒，还留下了大量经典的诗歌和故事。从“十年生死两茫茫，不思量，自难忘”，到“明月几时有？把酒问青天”，在年轻人焦虑泛滥的当下，不失为一份很好的解药。在真正的运气到来之前，做两件事情，第一就是积累知识，第二就是热爱生活。
Q: 希望跟同事们分享的生活照或者小视频
翁：
Courage Star – Weng Chuanzhou’s Story:
Weng Chuanzhou has been with AXA for 14 years and served as the sales manager in the Marketing Management Department of the Zhejiang Branch. Since joining the company, he has been engaged in numerous tasks such as the branch’s operation management and business management. From claims settlement operations to third-tier institutions to marketing management, Weng is familiar with different procedures of claims settlement and front-line operation modes. He took part in the headquarters’ operation integration project, managing regulatory complaints in the Zhejiang Branch, formulating the responsibility of the first functionary system, and won the title of “Excellent Teacher” for his great teaching. At the end of every year, he was often recognized as an excellent and outstanding employee. He always prioritizes the company’s interests.
Q: How do you feel about winning the AXA Star Award?
Weng: I am thrilled and excited to receive such an important award. I would like to thank the company for trusting me, my leaders for taking care of me, and my colleagues for helping me. This award is more than just an honor but also an incentive. It is just the starting point of my progress, and I believe it will also be the motivation for my future work.
Q: What helps you stay healthy?
Weng: First of all, you can’t be closed into your living environment. Going out more to meet with friends and taking a walk around will be greatly beneficial to your mental health. Then, you should learn how to encourage yourself.
Q: Any books or TV series you would like to share?
Weng: I would like to share the book “The Life and Times of Su Tungpo” with you all. From being famous at a young age to being demoted three times, Su Tungpo had a dashing life. There were many ups and downs in his life, and he had written numerous classic poems and stories. His poems are a great antidote for anxiety amongst young people. Before true fortune comes, don’t forget to prepare by accumulating new knowledge and loving life.
Q: Any photos or videos that you want to share with your colleagues?
Weng:
团结之星苏鹏的故事：
苏鹏加入安盛15年，是成都作业中心控制台的理赔资深专家。他一直秉持团结一致的安盛核心价值观，严以律己，诚信待人，寻求团队共同进步。在2021年，他制定科室帮扶计划以提升同事工作产能，让成都中心规则减损排名第一。他于上半年考核排名前三，并帮助团队减损152万。他多次主动学习非车健康险业务，积极参与公司组织的各项活动。他还主动请缨支援河南水灾，参与定损134件及新能源车的所有核损案件。
Q: 获得2021安盛之星是什么感受呢？
苏：安盛之星是我职业生涯获得的最大奖项,能够获此殊荣我感到非常开心和自豪。我自己最大的感受是无限的感激, 感谢领导对我工作的肯定并推荐了我。我也想感激评委会对我努力的认可, 这份荣耀将激励我来年更加努力, 展现自己的价值!
Q: 平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？
苏：平时生活中保持自信、快乐的爱好就是了解各类资讯, 比如体育、娱乐、政治、历史、经济、科技和教育等方面的信息。这些信息既能使自己在工作生活中有所借鉴, 又能拓展自己的知识面, 提高与各类人员交流的融洽性, 使自己快乐并提升自信度。
Q: 可以分享最近在看的一本书、一部电影或一部剧吗？
苏：推荐一部西班牙电影《看不见的客人》, 连环反转的过程真的是太精彩了!
One AXA Star – Su Peng’s Story:
Su Peng has worked with AXA for 15 years and now he is the Senior Claims Expert of the Chengdu Operation Center. Su has always followed AXA values of unity and cooperation, strict self-discipline, treating others with integrity, and collective improvement with the team. In 2021, he formulated a departmental assistance plan to improve his colleagues’ work productivity, assisting the Chengdu Operation Center to rank first in terms of reduction of rule derogation. In the first half of the year, the general assessment ranked him in the top three and helped the team reduce a loss of RMB 1.52 million. While he has actively participated in various activities organized by the company, he always invests extra effort and time to study non-motor health insurance businesses. Su also took the initiative to volunteer and support the Henan Flood on July 20. He was involved in 134 damage assessments and all nuclear damage cases of new energy vehicles.
Q: How do you feel about winning the AXA Star Award?
Su: I feel very happy and honored to receive the AXA Star Award which is the greatest award I have ever received in my career. I would like to express my gratitude to my leaders for affirming and recognizing my work. This honor will motivate me to work harder and keep showing my worth in the coming year.
Q: What helps you stay healthy?
Su: Learning about all kinds of information helps me to stay confident in daily life, including sports, entertainment, politics, history, economy, technology, and education. Different news and information can expand your knowledge so that you can understand more about your own life and work. Continuous learning also facilitates harmonious communication between people, and living your life with more happiness and self-confidence.
Q: Any books or TV series you would like to share?
Su: I would recommend a Spanish movie “The Invisible Guest”. The multiple plot twists were amazing!