安盛之星的故事：陈娇、张敏
AXA Star Stories
在安盛之星评选中，共有22位总部和机构同事摘取2021年度安盛之星，并分别获评转型之星、客户之星、正直之星、勇敢之星和团结之星。月刊将为这些同事专门开设“安盛之星的故事”专栏，帮助大家进一步了解安盛人践行安盛价值观的故事。
本月我们将为大家讲述两位客户之星——成都电服中心综合客服岗陈娇，以及全球健康险（中国）事业部渠道业务经理张敏的安盛故事。
In the AXA Star contest, altogether 22 AXA colleagues from headquarter and branches are entitled to awards of AXA Stars in Transformation, Customer First, Integrity, Courage, and One AXA. This special column was set up for them so we can all know their stories in living the AXA values and making their contribution in the company growth.
This month we will introduce two Customer First Stars – Chen Jiao from Chengdu Call Center and Sophia Zhang, Broker Sales Manager of AXA Global Healthcare China.
客户之星陈娇的故事：
陈娇加入安盛6年，在成都电服中心一区一组担任综合客服岗位。她在工作中认真负责，把客户优先作为客服工作的准则，更在河南洪水等重大事件发生时不畏艰辛，加班加点用心服务客户。入职以来，陈娇考核成绩卓越，排名一直在电服中心前三名。 2021年，她接待了16666个客户，接待量排名第一，并获得了许多客户大力表扬。在团队中，她积极配合公司的发展步调，落力参与转型健康险，是健康险专线培养团队中的一员。
Q: 获得2021安盛之星是什么感受呢？
陈：衷心感谢领导的厚爱和同事们的帮助。客服工作，我觉得是万千工作中最平凡的一个，能获得2021安盛之星，说明自己的付出与表现已经被最大的认可，接下来的日子里，我会更加努力。
Q:平时生活中有哪些保持自信、健康、快乐的习惯或者爱好？
陈：看各类书籍，重点小说；
看搞笑类直播，忘记烦恼；
保存瘦身、健身视频跟着锻炼（保存从未停止，锻炼看心情）；
Q: 可以分享最近在看的一本书、一部电影或一部剧吗？
陈：《亲爱的，热爱的》，甜甜的爱恋，谁不爱呢？
Customer First Star – Chen Jiao’s Story:
Chen Jiao has joined AXA for 6 years and works in the Chengdu Electric Service Center’s customer service. She is conscientious and responsible in her work, emphasizing customer first in the customer service guideline. She even worked overtime to serve customers during major events such as the Henan floods regardless of the hardships. Since joining the company, Chen Jiao has achieved excellent results in her appraisals and has been ranked in the top three of the Electric Service Center. In 2021, she served 16,666 customers, ranking first in terms of reception volume, and received many compliments from her customers. In the team, she actively cooperates with the company’s development pace. She is also a part of the health insurance development team on its transformation work.
Q: How do you feel on winning the AXA Star Award?
Chen: I express my sincere gratitude to my leaders and colleagues for their love and support. I think customer service work is the most ordinary one among thousands of jobs. Receiving the AXA Star recognizes my dedication and performance to the greatest extent, and I will continue to work harder in 2022.
Q: Do you have good habits to help you stay healthy?
Chen: Reading all kinds of books, mainly novels.
Watching funny live streaming to forget about worries.
Follow fitness videos for workout to stay healthy.
Q: Any books or TV series you would like to share?
Chen: “Go Go Squid!”, who does not like romantic dramas?
客户之星张敏的故事：
张敏入职安盛超过5年，担任全球健康险（中国）事业部渠道业务经理，每年为超过1,200个团体险客户提供服务。 2021年上半年，张敏的业绩录得109%同比增长，超过了她的原定目标，总计保费1,046万元，其中包括价值254万元的新团体险业务。她在医疗险方面的专业知识与经验备受客户认可，为客户提供可靠的建议。
Q: 获得2021安盛之星是什么感受呢？
张：非常荣幸获得这个称号，感谢领导及同事的支持和鼓励，同时这份殊荣也让我对安盛更加有归属感与责任感。作为安盛的一份子，这份荣誉是对我既往工作的肯定，同时也鞭策着我继续努力，方能不辜负安盛之星的称号。坚定前行，始终如一。
Q: 可以分享最近在看的一本书、一部电影或一部剧吗？
张：我比较喜欢的是音乐剧《巴黎圣母院》，特别是98年的版本；之前在上海看现场版的时候，最后演员谢幕与观众一起合唱开头序曲，满满的激动与感慨。经典永留存。
Customer First Star – Sophie Zhang’s Story:
Sophie Zhang has been with AXA for over 5 years. As a Broker Sales Manager of AXA Global Healthcare China, every year she serves more than 1,200 group members. In H1 2021, she exceeded her sales target with 109% YoY growth, bringing in RMB10.46 million in premium, including 2.54 million worth of new group business. Clients regard Sophie as a professional in medical insurance and ask for her advice.
Q: How do you feel on winning the AXA Star Award?
Zhang: It is an honor to receive this title. Thank you for the support and encouragement from my leaders and colleagues, this award gives me a greater sense of belonging and responsibility to AXA. As a part of AXA, this honor recognizes my work in the past six years and motivates me to work harder to live up this title. I am determined to keep moving forward like I always do.
Q: Any books or TV series you would like to share?
Zhang: I like the Notre Dame musical, especially the 1998 version. When I saw the live performance in Shanghai before, the actors were singing the opening chorus with the audience. It was an exciting and emotional moment, and I believe the classics will always remain.