学习改变，备战3.0时代：理赔与客服中心开展新能源车辆维修技术实操培训
Prepare for 3.0 Era: Claims and CS Centres Carry out Practical Training on NEV Maintenance
2022年公司开启以“多元产品，品质把控，持续发展”为特征的 3.0时代，成本管控一直是理赔的重点工作，针对公司新能源车险战略，理赔与客服中心积极推动技术学习，夯牢理赔基础，为公司业务发展保驾护航。
3月份理赔管理部制定《新能源汽车理赔知识学习计划》，各机构理赔客服部、作业中心等部门积极响应，定期开展新能源汽车理论知识学习、新能源车辆知识分享沙龙会、新能源维修技术学习，新能源学习转型工作就此拉开帷幕。
6月份首席理赔和客服官阳勇亲自带队，与成都作业中心理赔同事一行到成都九运三电维修中心进行新能源汽车三电维修的考察调研。
7月份理赔管理部、上海作业中心一行至上海花都全球技术发展有限公司开展新能源实践培训。各地理赔客服部也纷纷拓展新能源修复网络，积极联系新能源特约维修站、新能源三电维修中心为理赔人员开展维修观摩、实操学习的技能提升培训。
除了全员学习培训外，理赔部还进行了减损价值杠杆、客户专属服务、流程优化、制度及网络建设等新能源专项设计工作，通过一支队伍、两件举措、三方服务、四个流程、五项基础，提升新能源理赔能力，为公司业务发展提供支持。
佛山分公司新能源实操培训参观
New energy practical training visit, Foshan Branch
青岛分公司新能源理赔技术交流会
New energy claims technical exchange meeting, Qingdao Branch
山东分公司动力电池拆检学习
Automotive battery disassembly and inspection teach-in, Shandong Branch
上海作业中心专家实操学习
Expert teach-in session, Shanghai Operation Center
重庆分公司新能源知识沙龙会
New energy knowledge seminar, Chongqing Branch
阳勇一行调研新能源三电维修
New energy three power systems maintenance field trip led by Yang Yong
张力波一行开展新能源维修学习
New energy maintenance field trip led by Zhang Libo
AXA has started the 3.0 Era centered around “Diversified Products, Quality Control, Sustainable Growth”. in 2022. Cost control has always been the key in our work. We focus on introducing new energy auto insurance strategies, promoting technical learning in the claims and customer service centers, strengthening the foundation of claims, and supporting the company’s business development.
The Claims Management Department formulated the “New Energy Vehicle Claims Knowledge Learning Plan”, which received positive responds from every center’s Claims and CS department. With regular new energy vehicle theoretical knowledge and maintenance technology learning, our energy learning transformation work has already commenced.
Chief Claims and CS officer Yang Yong personally led the team in June for study and research, they visited the Chengdu Jiuyun Three Power Systems Repair Center with Chengdu operation center’s claims colleagues. In July, the Claims Management Department and Shanghai Operation Center visited the Shanghai Huadu Global Automotive Technology Development Co. for new energy practice training. Claims and CS Departments have also expanded the new energy repair network. To train the claim colleagues to carry out maintenance observation and pick up hands-on learning skills, they remain active contact with the new energy special repair stations and new energy three power systems repair centers.
Apart from learning and training for all staff, the Claims Department also carried out new energy specialized design work including loss reduction leverage, exclusive customer service, process optimization, and construction of system and network. Through one team, two initiatives, three services, four processes, and five foundations, they can enhance the capability of new energy claims and provide support for the company’s business development.