守护上海，共克时艰
Safeguarding Shanghai, Solidarity Needed More Than Ever
2022年3月，新冠疫情再度爆发，上海成为抗击疫情的主战场。安盛天平第一时间启动应急机制，开启全天候在线理赔通道，确保客户服务的可持续性；同时也积极投入到抗击疫情的行动之中，全力保障员工健康安全；并且积极投身于捐助与志愿服务之中，同呼吸，共命运，这是“陪伴者”安盛交出的答卷。
客户服务不打烊
突如其来的疫情，考验了安盛引以为傲的客户服务体系。疫情初起阶段，上海分公司就迅即成立了“特殊时期理赔小组”，制定出案件损失万元以内可免现场及事故证明、先赔后补理赔材料等简化理赔流程，体现了“客户至上”的服务理念。
随后，7×24在线理赔专员制度启动。专属理赔人员远程协助客户通过微信或小程序上传材料，实现不谋面传真情，不出户快理赔。同时，考虑到很多4S店和修理厂因疫情暂时关闭，无法提供发票清单等材料，公司开通了绿色理赔通道，得到很多车主的认可。
此外安盛还携手未来医生提供在线医疗咨询服务，帮助客户在家获取专业医疗建议，并分享个人及家庭防护知识，助力疫情防护。
以人为本保安全
疫情当前，员工的健康和安全始终被放在首要位置。3月9日，疫情升温之际，管理层决定公司施行50%居家办公政策，以轮岗方式严格控制职场人数，并在上海职场（瑞明、金桥和上海分公司）部署环境消杀、保持办公距离和鼓励线上会议等防疫举措，并开始通过企业微信收集员工健康状况，随时准备提供紧急援助。
3月16日，疫情日趋严峻，安全部每天在企业微信端发布《战疫情，我们在行动》公告，通报全国疫情状况及趋势预测，分享防控政策，解答热点问题，科普防疫贴士等。公司也实施了更加完备的应对机制，包括了职场环境消杀、储备防疫物资（口罩、睡袋、防潮垫、洗漱用品等）、居家办公IT支持（VPN、网络宽带、好IT服务平台）等。
3月23日，公司响应政府防疫政策要求，对上海职场人员实行“非必要不进入职场”政策，确保员工的安全健康。
安盛筑爱在行动
在提醒加强个人防护，保护身心健康的同时，安盛天平向上海地区的员工发起倡议，鼓励有条件、有余力的同事报名所在小区的志愿者招募，化身为凝心聚力的“宣传员”，文明实践的“示范员”，专业岗位的“辅助员”，民生服务的“关爱员”，平安家园的“守护员”。据悉已经有11名来自理赔客服中心、渠道中心、IT和上海分公司的员工报名加入志愿者行列之中，感谢他们弘扬了“安盛筑爱在行动”的志愿精神，践行了安盛“守护生命之本，践行人类进步”的使命。
同时，总公司工会也积极组织全国员工向上海社区抗疫一线捐款，参与上海市慈善基金会开展的“我们‘疫’起行动 同心守‘沪’家园”抗疫援助专项行动，并将会配捐所有安盛员工的捐款，共同构筑既有力度又有温度的同心防疫屏障。
最美逆行者
在疫情时期，两名IT同事主动请缨驻守金桥职场，为公司的系统平稳运行保驾护航，我们也记录下了这两位“最美逆行者”的经历。
3月27号晚，已经因小区封控居家隔离10天的侯峰刚刚结束和山东老家妻小的视频通话，打开手机准备抢菜时，看到“上海发布”关于上海分片封控的信息。紧接着收到两条关键的微信通知：
Ø 小区临时解封5个小时，居民可外出采购物资。
Ø 上海职场即日起全员远程居家办公，直至上海解封。为保证居家办公高效稳定，IT部门需做好VPN、网络架构、应用运维等的全面支持，另需两位同事公司驻场，以应对各种突发状况。
看到这两条消息后，在“外出采购物资并继续居家隔离”和“生活不便的职场”之间，侯峰快速做出了勇敢的决定——第一时间报名，驻场公司、值守职场。另一边，同样孤身在上海打拼的许金秋也迅速做出响应，在与家人沟通后立刻报名，凭着“我是党员我带头”的冲劲在众多申请者中主动申请驻场名额。两位伙伴进行简易的隔离物资准备后，在3月28日零时赶到上海金桥职场，开始了至少8天的孤勇逆行。
- 清晨，紧张的工作开始，除了IT研发工作外，侯峰与许金秋还需要提供多项支持：远程办公、协助开机、设置远程权限、查看线路及检测电源等等。
- 8点，两人已经重启了20余台主机，完成了30多个账户的远程配置。
- 9点，公司各大小部门团队陆续开起早会，井然有序地推进各项事宜。
- 驻场的这些天，两人在完成本职工作之外，平均每天要支持80多个额外的驻场工单，并与其他驻守一线的各行业逆行者，配合园区进行核酸检测。
- 下班后，在已经吃了多日的鸡蛋、面包、素面、咸菜后，他俩在园区内偶然发现的一家坚守拉面馆里，“奢侈”地点了一份大盘鸡。
- 能量补充完毕后，进入到每日健身的环节，这一刻足不出户的居家人员竟然有一丝丝羡慕。当然，更多的是生活的不便，好在两个真汉子凭借着一股革命乐观主义精神，在职场过得有声有色，跳绳、吹笛，还为公司全新的垃圾桶开辟了新用途——消除疲劳的泡脚桶。
驻场支持已近一周，面对未知的解封时间，坚守是不变的信念。风雨来袭，我们守望相助；风雨过后，美好一定如期而至。上海加油！中国加油！
In March, a resurgence of coronavirus infections has hit many cities, especially Shanghai. We immediately activated the emergency mechanism and the 24/7 online claim settlement channel to ensure customer service are delivered to those in need. At the same time, we make sure employees’ health and safety are safeguarded while many of them take part in the cities’ voluntary network to support the communities.
24/7 Customer Service
The minute that the new coronavirus outbreak starts, the Shanghai branch quickly established a “special claim team”, rolling out simplified claims process, claim fast track, a 7×24 online claim settlement system through WeChat or mini-app. In addition, AXA Tianping also worked with QHealth to provide online medical consultation services to help customers obtain professional medical advice at home, sharing personal and family protection knowledge, and contributing to epidemic prevention.
Employee-first
Employee’s health and safety has always been a top priority. Since March 9th when the city’s situation deteriorates, AXA Tianping immediately launched a series of measures for Shanghai colleagues including shift pattern in office, daily online health check, workplace sanitization, distance rules in office and online meeting support.
Thanks to the Security team, all staff can receive a daily update on the epidemic, local policies, safety tips, and workplace status. The admin team has purchased necessities including masks, sleeping bags, water-proof mats, toiletries for colleagues who may get locked in office. IT team has put in place all technical support for staff to work at home.
AXA Hearts in Action
In early April, AXA Tianping has launched an initiative to encourage employees to join the volunteer-engagement network in their communities. Colleagues from sales & distribution, customer service & claims, IT & operations, operation center, finance have already been actively engaged in voluntary programs to help those residents in their communities. They are the ambassadors of the “AXA Hearts in Action” spirit, living AXA’s purpose of “Act for human progress by protecting what matters”. Meanwhile, the labor union of Shanghai headquarter initiated matching donations to engage all staff to participate the donation for anti-epidemic.
The Diary of Two IT colleagues Trapped in Office
The minute when Shanghai government announced two-phased lockdown, two IT colleagues, HOU Feng and XU Jinqiu offered to stay in Jinqiao office to support IT operation. Between “Safe and comfortable home” and “inconvenient office”, they chose the latter without hesitation. From 0:00 on March 28, they began to live in the office for at least 8 days.
Their routine begins early in the morning. By 8 o’clock, more than 20 master servers are restarted, and more than 30 accounts are remotely set. On average, they support more than 80 additional on-site work orders every day and cooperate with the industrial park for covid-test. Eggs, bread, vegetarian noodles and pickles are all they can eat, occasionally some Xinjiang big plate Chicken in the only restaurant in the industrial park where Jinqiao office locates. They remain optimistic despite the unknown conditions, and keeping themselves healthy by taking daily exercise, skipping rope.