“鲲鹏展翅，壮志凌云” 安盛天平年末全体员工大会
2021 Year-end Townhall Meeting
2021年12月14日下午，安盛天平召开了2021年末全员大会，现场参会的总部同事与各地分支机构的同事相聚在网络会议平台，共同回顾2021年收获与成绩的同时，展望了2022年的奋斗目标和发展方向。
非常感谢各位同仁在即将过去的2021年，克服了外部环境的重重困难和挑战，坚定不移地执行鲲鹏万里转型战略，从单一车险到多元化经营，从“赔付者”到“陪伴者”。在所有安盛同仁团结一心、凝心聚力下，我们取得了优于市场平均水平的可喜成绩，交出了令人自豪的答卷。
在车险方面，公司持续加大对核心技术的投入，坚定不移地执行成本优化策略，并积极拓展新的风险板块，已经形成了显著的战略优势；非车险方面，健康险、零售险、商业险都实现了远超市场的高速增长，迈出了战略转型扎实的第一步。通过坚定不移地执行深耕经代的策略，加大投入培养队伍，加强与全国核心渠道的战略合作，打造服务经代的核心能力，并同时提升电销能力，使得渠道业务高歌猛进，惠民项目遍地开花，向行业传递了安盛非车业务发展的信心、决心和实力，更增加了客户对于我们作为健康“陪伴者”的信任。这份成绩，值得每一位安盛人为之骄傲！
我们的理赔服务能力也始终保持在市场前列：在银保监会发布的2021年第三季度保险消费投诉情况的通报中，我司每万张保单投诉数仅为0.02件，再次成为行业最好十家保险公司之一。河南暴雨案件处理更是充分体现了“ONE AXA”团结一致的精神，全国各地的兄弟姐妹不畏郑州疫情，纷纷主动请缨支援。据监管通报，我司的案均赔款及结案时效均大幅优于行业，展现了理赔和机构同仁团结一心，不畏困难的精神面貌，以及优秀的专业与服务能力。
今年，我们持续升级数字化平台安盛安美，优化销售工具及强化核心系统，完善各项非车制度流程设计和管理体系的搭建，完善总部和机构架构及授权体系，从组织、制度和人才层面为未来的转型之路打下了坚实的基础。
同时我也邀请了几位管理层分别分享了各个维度的回顾和展望。
首席财务官Laurent Matras远程连线回顾了2021年业绩，并展望了2022年财务目标。
执行副总裁周连成，以及三个区域负责人王辉、张晓宇、毕玉泉，以及安徽、广西和河南分公司负责人与大家分享了各自业务条线或机构在2021年取得的成绩与经验教训，并为实现2022年更具挑战性的目标，在车险与非车协同发展、提升销售能力、提升经营能力、加强团队与渠道建设、制度与合规建设等方面做好准备。
首席市场营销及公共事务官黄长青从“以客户为中心”出发，讲述了公司在客户洞察、客户细分、中国家庭健康趋势探查、经代渠道访谈等方面的进展，重点介绍了目标客群画像，以及新鲜出炉的2021《中国城市家庭健康生活力白皮书》的内容。
首席人力资源官周颖照介绍了安盛之星评选活动，讲述了公司建立绩效文化，打造具有吸引力的职场环境的努力，通过表彰并奖励企业内部表现突出的人才，推广安盛价值并进一步推动企业转型，重申公司对于核心价值观的坚守，以及优秀企业文化的弘扬。
2022年安盛将继续专注转型的四大支柱——巩固车险、健康加速、机构转型、精简高效，并不断提升运营效率。2022年的转型序幕已经升起，面对未来，我充满信心！让我们携手同心，砥砺前行，上下同心，再战辉煌！
On December 24th, we held our year-end townhall with a great line-up of internal speakers and all the AXATP employees. We celebrated all that we have accomplished this year despite all the setbacks and challenges amid the company transition, and set our 2022 goals and priorities.
I would like to express my sincere gratitude to all of you for your agility, solidarity and dedication in the past year to deliver an array of results that drives the company’s growth amid the transformation.
In motor insurance, we have invested in core technologies, unswervingly implemented cost optimization strategies, and actively expanded new risk sectors. In terms of non-motor insurance, health, lifestyle and commercial have all exceeded the market average growth. We have extended the key distribution network, improved the tele-marketing capability, and involved in many inclusive insurance public private projects, which won increasing trust from partners and customers. We should be proud of this result.
Our claims capabilities have always remained at the forefront of the market: in the report on insurance consumer complaints in the third quarter of 2021 issued by the China Banking and Insurance Regulatory Commission, we had only 0.02 complaints per 10,000 insurance policies, once again becoming the top ten among peers. Our timely response to Henan flood fully embodies the “ONE AXA” value. According to the regulatory report, AXA Tianping’s total insurance claim per case and settlement efficiency outperformed peers thanks to the Claim team and branch colleagues’ collective efforts.
In the meantime, we have upgraded the digital platform EMMA by AXA, optimized sales tools, improved the non-motor infrastructure and organizational structure, laying a solid foundation in multi dimensions.
During the townhall, I also invited the senior management team to give their retrospect and prospect.
CFO Laurent Matras joined virtually and presented the financial results and objectives. Executive Vice President Liancheng Zhou brought regional managers and branch managers to share sales and distribution achievement and goals. CMO Eva Huang focused on our in-depth research and insights in customer needs, segmentation, and broker partnerships.
CHRO Danielle Zhou introduced multiple culture transformation programs including the AXA Star initiative to build corporate culture.
Our focus in 2022 will still be the four pillars – Distribution, Health, Motor and Efficiency and we will strive for greater success by working as one team!