健康险服务受客户认可
Customer Recognition in Health Service
我们又收到了客户的致谢锦旗！4月30日，客户彭女士代表家人向江苏分公司赠送了一面锦旗，感谢安盛出色的健康险理赔服务。
客户的认可不仅来自售后理赔环节的细致高效，同样是对前端销售服务的肯定。我们的优质服务带给客户及其家人愉悦的客户体验，更坚定了我们对自身工作价值的认知与肯定。
客户购买了家庭百万医疗险，之后她的父亲在一次治疗过程中共计支出74527.8元，其中医疗保险报销39522.0元，个人承担的剩余35005.8元的医疗费用安盛予以了全额补偿，在客户最需要保险保障的时刻，我们在客户提交所需材料后两天就完成了赔付，解决了客户的燃眉之急。
将心比心，我为同事取得的客户认可感到骄傲，感谢你们在客户心中树立起的口碑形象。
We have received the customer’s thanks again! On April 30, 2021, Ms. Peng, on behalf of her family, sincerely presented a golden flag to Jiangsu Branch to thank for our excellent service of health insurance claim settlement. I would like to express my sincere thanks and praise for the customer recognition our colleagues have achieved.
The customer recognizes not only the claim process but also the sales service, which brings her and her family members a pleasant customer experience.
It was the Family Million Medical Insurance the customer bought for the family. The claim was settled in only two days since the customer submitted all reimbursement documents on April 12. The total medical fee was RMB 74527.8, in which RMB 39522.0 was paid by the basic medical insurance system, and AXA Tianping paying the remaining 35005.8 to close the gap.
Thanks to our Jiangsu branch colleagues for winning the customer trust and recognition! I feel proud of you.